Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

“Repairs carried out no problem. Call out price excessive £100+ Visit only lasted 30mins I understand travelling time needs to be paid for but still seems excessive”

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Posted 4 years ago

“Excellent service. Only gripe is cost per call out. Mine was simple, quick and straightforward, so a call out fee of £90 seemed a bit steep. Having said that, I was advised of the fee beforehand, just didn’t realise it was only a two minute job for the engineer.”

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Posted 4 years ago

“Easy to book, turned up on time and the guy was friendly and polite. Had booked glotech for an issue with my bell fridge freezer, the engineer came out and after a few minutes conversation told my wife he thought the compressor was gone and we needed a new fridge freezer. He then charged £90 for a few minutes of conversation! Didn’t examine the fridge or make any attempts to do any work, didn’t pull the fridge out to test the compressor or his theory and even the engineer said we should call up for some money back. Rang the next day which was a Saturday to be told I would need to speak with a manager who wasn’t in on weekends but the caller handler took all may details and emailed the manager and stated I would get a call back on Monday, not had a call all week. Under the circumstances I think the service has been poor, once they have your money they are clearly not interested. The engineer was a nice guy and his advice may be spot on but £90 for a few minutes conversation seems obscene! When booking I was told I would receive a phone call prior to my appointment but I never did, I can’t help but think if the engineer had called prior to arrival I would of had the same result without the need for a visit that would cost £90. Then to add insult to injury glotech send emails telling me they hope my fridge freezer is working well again and would I like to review their service when no attempt to fix the issue was even made!”

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Posted 4 years ago

“Very polite engineer. Prompt , in fact early! Mask worn. Protected work surfaces and floor in the kitchen. Unfortunately my combi oven is too expensive to repair.”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“Engineer turned up on time, found problem swiftly, very polite and professional.”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“Called on the Monday. Ben arrived at lunchtime. Cracked on, fixed the issue and left me feeling clear on why it had happened and how to ensure it didn't happen again. Super helpful and I felt relived to have found Glotech repairs. No hesitation in recommending them at all.”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“We were very happy with the prompt service offered by Glotech, and the efficiency and courtesy of the engineer in repairing our oven. The price was reasonable - mostly the fixed call out charge - and we would be happy to use Glotech again and recommend them to others.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“Awful experience - please avoid and use a different repair service. There are lots of good repair services out there, so don't take your chances with Glotech. We booked a repair appointment on Friday, but despite advertising same/next day appointments on their website, Wednesday morning was the earliest available timeslot. Then the day before the booking, we received a text message to say that the booking slot would be for the whole day and not just the morning. I rang to find out if I could get an approximate ETA on the morning of the booking, but that wasn't available, meaning we had to reschedule our plans for the day. By 4:30pm, the engineer still hasn't arrived, so I called again to find out what was going on. After being on hold for over 30mins, I finally got through only to be told that the engineer was unable to attend. The customer service person then said that the next available appointment was Monday morning - over a week after contacting Glotech! I pointed out to the customer service person that this would mean another £50 trip to the laundrette to clean my family's clothes, but they didn't care. It's a real shame because we have used Glotech in the past and have received good service, but maybe that was just good luck. The engineers are knowledgeable and friendly, but it's disappointing that this isn't consistent throughout Glotech.”

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Posted 4 years ago

“The service we received from the Glotech Engineer for our AEG Freezer was very good. He was polite, friendly and efficient and checked the freezer thoroughly. The freezer is now running well again and we have experienced no further issues. The cost of the service call out was reasonable.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“My mum paid or £77.95 for 10mins work they need to make the price you paid planer that is or £400 hour i feel my 86 year old mum was conned I would not recommend this company to anybody”

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Posted 4 years ago

“Thank you for excellent repair done on our washing machine.”

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Posted 4 years ago

“Glotech are always good to use for repair services”

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Posted 4 years ago

“I am very pleased to learn that there are still genuine companies out there. Great service, quick appointments and a 6 month guarantee if my washing machine had a problem! Fantastic Job Glotech”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“The best service I've ever had from a company from your business sector. Went on line Thursday evening booked an appointment for Friday, engineer turned up on time found the fault and repaired it. The cost was exactly what was stated on line so was very happy, saved me buying new machine.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“We were very happy with this repair. We were able to pre-order the part and so it was a single visit. Paul's appointment had to be changed because he was running too late for us, but two days later it was all fixed very quickly and cleanly. We have never used Glotech before, and we were a bit sceptical having to pay in advance. However were were very satisfied.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“It’s a scam. They charged over £100 in advance, then spent 10 minutes here before telling me the part was no longer available so the dishwasher was unrepairable. I spent 5 minutes online, bought the correct part from the manufacturer of the dishwasher(!) and asked Glotech to come and finish the job they’d been paid for. Their response? No, we can’t fit parts that don’t come from our supplier…..!! I suspect they have a “supplier” who has zero parts in stock. Send out a semi-trained person to say the prta aren’t available and bank the £100+. Great business model and easy money from suckers like us. They’ve also stopped replying to emails…. never a great sign. I DON’T recommend Glotech.”

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Posted 4 years ago

“Excellent service all round. My only critic is it took 30 mins to get through on the phone.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“Thoroughly satisfied with Glotech repair on my washing machine. Appointment was set up quickly, engineer was punctual, pleasant and efficient and machine is now working perfectly again and well worth the cost of repair.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“Mechanic who attended very pleasant and helpful. No problem found in appliance but thorough check was made.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“I booked an appointment on line which was very easy to do. I was able to get a time nd set to suit me. The engineer phoned before he arrived to make sure it was ok as he was a little early. The fault was easy to find as I had inadvertently put the child lock on my machine. Everything was very quick and and very professional. Will certainly use Glotech again.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Glotech Repairs Reviews