Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.06

“Disgraceful service. Didn’t check whether parts were available for my appliance even though they asked for the make and model before arranging an appointment. They then sent an engineer who by his own admission didn’t know what was wrong but thought it was one of three possibilities. He did try to speak to his manager by telephone for advice but his call went unanswered. After telling me he would go back to get parts and return to attempt a repair he took my payment on his card reader. He had been gone less than five minutes when l received an email stating that parts were obsolete for my appliance so the job was closed ! As the engineer hadn’t diagnosed the fault l would not have paid £74:34 for him to be in my house for twenty minutes if he hadn’t said he would return. Glotech must have known that parts for my appliance were obsolete to have been able to inform me so quickly. I feel violated, and the manager’s response to my complaint just added insult to injury. I’m absolutely disgusted.”

Helpful Report

Posted 4 years ago

“Unable to fix fridge freezer but helpful engineer would use again”

Helpful Report

Posted 4 years ago

“turned up could not fix, went away saying they would call back, no call back, money returned with no explantion . So much for professional help, honesty is good even if you cant fix or its to complicated.”

Helpful Report

Posted 4 years ago

“Very friendly and professional engineer who fixed my microwave at an affordable price. Both the Company and the engineer kept me informed throughout. Very pleased with the service.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 4 years ago

“Very happy with your service, my fridge had stopped working and it turned out it was just ice behind the back panel. This was steamed away and the fridge is now lovely and cold again. Very friendly guy and very respectful that he didn't damage my kitchen floor when moving the fridge freezer.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 4 years ago

“Dean was great for my washing machine repair yesterday Already had the part to hand and had it replaced really quickly Thank you”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 4 years ago

“The engineer was really quick & efficient at identifying the problem with the washing machine & repairing it. Would recommend & use again.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 4 years ago

“Sam was quick and efficient in the repair of our oven. He explained why the fan heater had failed and installed a new fan heater for us. He was happy to answer any questions and was professional in his works.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 4 years ago

“Glotech is night mare we have had engineer been gone to come back with the parts is nearly 3 month every time we call just they refer other branch they ask we leave voice message I paid £80 for no service”

Helpful Report

Posted 4 years ago

“Quick, efficient and pleasant, what more does one need”

Helpful Report

Posted 4 years ago

“Three engineer visits, over 5 weeks wait, at least 5 phone calls waiting for an average of 25 minutes per call, fridge still not fixed even though I was told the part they were to fit (100£ plus and a three week wait) was going to fix it. Its been a really unfortuanate series of events and the technicians all seem very polite and nice but this is not acceptable. I've called to ask for a refund as I bought the part in good faith on the baissi that the engineer told me it would fix the problem. It hasnt and now ive paid for the call out charge, a part and Im no better off.”

Helpful Report

Posted 4 years ago

“Today I was visited by Jim who came to repair my fan oven. He arrived on time and had a pleasant manner. He quickly diagnosed the problem and carried out the repair on the spot. He was knowledgeable about the appliance and was happy to answer questions about it's operation. I would not hesitate to use the service again and also to recommend it to others.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 4 years ago

“While the engineers were friendly and efficient, I was disappointed at having to wait more than a week between the first visit, to diagnose the problem, and the second to actually replace the heater (it should have been pretty obvious that the heater needed replacing from my initial request, and I'd already supplied the make and model). Also that the engineer's visit is just speficied by date, not time of day, or even morning or afternoon, so that I have to plan on being at home the whole day.”

Helpful Report

Posted 4 years ago

“Total waste of money! I can’t quite believe how much I’ve let myself get ripped off by these people! Story is, washing machine starts banging and dumps water on kitchen floor. We booked online for 2 day call out and PAID IN ADVANCE £85 - day before he’s due, they call and change appt for two further days time. Ok.. He turns up on the day (Last call of day!) puts his hand into the machine, spins the drum and says ‘Bearings gone mate’ - (I could clearly hear they had) - I then asked if he could change them and he said No, the machine company do not supply bearings only, just the whole drum system.. he plays on phone for 2mins and says - cost of part is approx £260+ vat! (Plus labour) - I replied that fit was more than machine was when new! - he said it was normal and that I might as well get a new one. He told me that they were part of the Bennett’s company and that someone from the company would call me the next day and try to sell me a new machine and that I would get back 40% of today’s call out fee off of the new machine. He then left (All in 7mins for my £85) I was a bit wary if he was being honest about the bearing so I called a local one man band repair place who confirmed it to be true but said ‘The company SHOULD have got you to spin the drum whilst on the phone - then you would’ve saved £85!’ He confirmed a new machine was the way to go so I waited for them to call as engineer said they would - nothing! Eventually, I couldn’t wait any longer so logged onto Currys website and ordered a new machine to be delivered and installed the next day without issue. At about 4pm that day, a young lady called from the repair company and tried to offer me the repair service for £260+vat and labour! I told her the engineer had said machine wasn’t worth it and that she was supposed to be offering me a new machine at a discount to which she replied - ‘I know nothing about that, I’m on the repair side’ - here we are, 2 weeks later and I still haven’t had a call to offer me a new machine with my discount on call out fee! My new machine was supplied and installed by Currys without fuss 2 days after the engineer had come. So Glo-tech - not only did you rip me off for £85 to come out when you could’ve got me to check the drum, you took the money (For 7mims work) and run! You’ve never bothered trying to sell me a new machine, nor spoken to me about the 40% off the call out fee. AVOID this company like the plague - they ARE NOT a repair company - they WILL fit new parts rather than repair but it will usually cost far more than the machine is worth! Therefore they make their money on call out charges alone! Moral of the story - check the drum before calling anybody. If it sounds ok call a LOCAL engineer, not these cowboys! If bearings are noisy, buy a new machine. It’s cheaper in the long run!”

Helpful Report

Posted 4 years ago

“I am a private tenant, and my oven is insured by my landlord. 24th June, the parts to fix my oven were ordered. The first visit was booked for the 2nd July, the guy came, changed the heating element, but didn't have the bulb that he was asked to replace. On the 8th July the oven shorted out. An appointment was made to come and fix it on the 12th July. Which was cancelled. On the 16th July, the guy came and said that the element that was fitted on the 2nd was the wrong one, he restarted it to work, and said would order the new parts but it was likely to short again. Which it did. On the 20th July it shorted again. No communication about when the ordered parts arrived. An appointment was made today, the 22nd in the afternoon. I called at 4.30pm to confirm someone was coming and was assured after being on hold for 20 minutes they were. No-one has shown up. No-one has called to explain what is happening. I have been without an oven for TWENTY FOUR of the last 30 days. Not once has the call out been same day or next day. In two instances you've not even shown up! The woman I spoke to today LIED to me, and I only called because I have no trust in this company. The service at every step has been incomprehensibly poor. Our bulb is broken, and at each appointment we have asked for a new one. At the two times we have visited the engineer hasn't known why they've come, and hasn't had the parts to fix it, including not keeping bulbs on the van as they get broken. With no intention of follow up, and no intention of creating a solution. In fact they've bodged the job by fitting the wrong part in the first instance. I'm furious, and disappointed.”

Helpful Report

Posted 4 years ago

“Our cooker needed several parts which were ordered by Dean the Engineer swiftly. Although 1 part came from the manufacturer as the wrong model Dean located the correct replacement part quickly and then returned to complete the job effectively . We are very happy with the Customer Service team who sorted out a partial refund of a part we didn’t need and Dean’s cheerful and effective service. Thanks Glotech … we would definately use your company again! Five stars!”

Glotech Repairs 5 star review on 22nd July 2021

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 4 years ago

“completely satisfied in all respect, the engineer was on time and completed the repair efficiently and with no mess.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 4 years ago

“Max came today and spent some time on my dishwasher. He found the fault and fixed it perfectly. Great job! Mrs Laycock”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 4 years ago

“It was easy to book a repair visit for our failed wine cooler. Engineer arrived on time. Although they were not able to fix our appliance, and we paid extra for a refridgeration Re-gas . Glotech were helpful and refunded the Re-gas cost we paid. So they only lose one star! I would certainly use them again.”

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Glotech Repairs Reviews

About Glotech Repairs:

Location: