Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.03

4.0 Rating 4,923 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,923 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Repair to dishwasher. Good office staff and engineer. No complaints. Will use again.”

Helpful Report

Posted 3 years ago

Good Morning Ken, We are glad to see that your dishwasher was fixed quickly and without issue. We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

“Avoid Avoid this company!! The guy who turned up to repair my fridge said it can be fix and as soon as we get the part we will get in touch BUT someone contact me and said your fridge can’t be fixed !! I contact the fish & paykle and they said I CAN be fixed ! I have been charged £117 and now no one answer the phone !!!!”

Helpful Report

Posted 3 years ago

Good Morning, We are very sorry to see that you have not had a positive experience. We have sent you a message privately to further understand what could have caused this. We hope this experience does not deter you from considering us in the future. Regards, Glotech Repairs.

Posted 3 years ago

“Engineer was very efficient repairing the element.Satisfied customers and will call upon the company again.”

Helpful Report

Posted 3 years ago

Good Morning, We're glad to see that your oven was able to be fixed effeciently. We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

“Glotech engineer said I needed a new thermostat and door hinges and would not repair my cooker until I paid £93. So I paid him and he said he would be back with the parts and fix,no sooner he had left my house I recieved a call from Glotech saying they could get not get the parts for my cooker and I would not get my money. I found company's on line who would supply me with the parts. Glotech were adamant they would not fix my cooker even if I got the parts. I rang a local domestic engineer who came and diagnosed my cooker as an element fault and replaced it with a new one, my cooker is now working nicely. I feel I've been ripped off by Glotech not only did they misdiagnose the fault they took off with my money, As a pensioner I won't be so trusting next.”

Helpful Report

Posted 3 years ago

Good Morning Michael, We are very sorry to hear that you considered your experience with us a negative interaction. The fee that you paid is illustrated as a call out and labour fee for our engineers to attend the property to understand the problem further. After this original visit, you are not charged any further for these visits. In this instance, the suppliers that we use are some of the UK's biggest and unfortunately were not able to locate the parts needed for your situation. Once again we apologise for this inconvenience and we hope you consider us in the future. Regards, Glotech Repairs.

Posted 3 years ago

“Pleased with the response by your engineer. However, I found the call out charge excessive as the faulty knob on my oven turned out to be obsolete and could only be fixed by applying a drop of superglue to it - £93.54 is rather a lot for a small amount of glue !! Other than that - everyone I dealt with was very polite.”

Helpful Report

Posted 3 years ago

Good Afternoon Jan, Firstly we would like to say that we are happy with the experience in relation to the booking process, engineer interaction and the politeness of our team. Concerning the issue with the price; the fee paid is a standard call-out and labour fee for the engineer to attend to the property to understand the matter at hand. Until the engineer arrives we are unable to fully diagnose the problem and in response know the part needed and the availability of the part also. We would like to apologise once again and hope you consider us in the future for any further problems you may have. Regards, Glotech Repairs.

Posted 3 years ago

“excellent service very professional work and left place clean”

Helpful Report

Posted 3 years ago

Good Afternoon Derek, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

“Engineer was brilliant, thoroughly checked washing machine and advised that I had been worrying about the wrong thing!! Will use company again (probably to order a new circuit board!). Very satisfied with service.”

Helpful Report

Posted 3 years ago

Good Morning, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

“A simple way to book in and get a view on a repair etc. Sadly they couldn't fix the machine because Bosch are the only company that can programme the inverter board. They kindly refunded the fee because they couldn't do anything which was great.”

Helpful Report

Posted 3 years ago

Good Morning, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We apologise again that we were unable to fix this issue however we hope you consider us in the future for any other problems. Regards, Glotech Repairs.

Posted 3 years ago

“Easy to book online. Courtesy call on the day to let me know when the repairer was going to arrive. Job done quickly!”

Helpful Report

Posted 3 years ago

Good Morning Richard, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

“Appointment was delayed a week ( obviously can not help illness) The technician came and told me my fridge wasn’t worth repair and the call out was £93 in a total of ten minutes. He told me he had sent a email to the sales office and someone would call me with a quote. Unfortunately they didn’t. I rang the second day and was told they would either ring me or send me a quote by email , unfortunately once again they didn’t! So they lost a sale and I lost £93 !!”

Helpful Report

Posted 3 years ago

“I booked a repair for an available date on their website for the next day being emailed saying I would get a call to confirm. The next day, an hour into the repair window, I got a call advising the first available date was 8 days away!! This is not good customer service! I suggest you look at your website and ammend the available dates so that prospective new customers are aware of the delays in getting their machines looked at! Wouldn't recommend and will never trust them again!”

Helpful Report

Posted 3 years ago

Good Afternoon, We are very sorry to see that you have not had a positive experience. When booking online we provide a selection to book the date that is personally desired by you as the customer. Unfortunately, this is not always possible for us and we always look to find the next available date that will benefit you the most. We apologise again that in this case, we were not able to help you however we hope to be an option the next time you may have an issue. Regards, Glotech Repairs.

Posted 3 years ago

“Changed repair date three times the day before visit by e.mail cancelled repair contacted company rubbish response”

Helpful Report

Posted 3 years ago

Good Morning, We are very sorry to see that you have not had a positive experience. Unfortunately, the engineer in your area had covid during the time of attempted booking and was unable to attend. If the issue concerning your cooker still needs attention please call us and we can get you booked in as they are now available. We hope this experience does not deter you from considering us in the future. Regards, Glotech Repairs.

Posted 3 years ago

“We were visited by Gavin today and he was training Richard . They were both very efficient had already arrived with spares in case they were needed. He showed us on the multimeter the problem with the split element. In no time at all it was replaced and was shown to us it was working perfectly now. So very pleased with the service, Gavin was extremely knowledgable and helpful. Both very sociable too. Will definitely use Glotech again. Thanks guys . Roy Frost”

Helpful Report

Posted 3 years ago

Good Afternoon Roy, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to Gavin and Richard. We're glad to hear that you will consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

“They don't do what they say .they took £254 from me and keep cancelling the appointment at last minute saying we don't have any one who can do the job as their engineers are not qualified to do regasing fridge freezer but they don’t tell you when they book you and take money in advance. They caused me so much trouble regarding my fridge freezer regasing after keep cancelling appointments I requested refund and they are not willing to discuss instead send me another appointment this is 3rd attempt which I am not happy to do as been let down many times with excuses. Its such a rubbish company I AM GOING TO COMPLAIN TO TRADING STANDARDS FOR MISLEADING PUBLIC AND RUNNING COMPANY WITHOUT QUALIFIED ENGINEERS. Trading standards will be in action soon. I want my full refund of £254 or I take them to court I have all the call recoding and emails. Mrs S Arshad Nottinghamshire.”

Helpful Report

Posted 3 years ago

“Arrived, did not give feedback to my son in my absence, left without putting parts back together saying rinse proved enough and to call if any further issues”

Helpful Report

Posted 3 years ago

Good Afternoon Jackie, Firstly, we would like to apologise that there was no feedback and that the visit was left incomplete for you whilst you were not present at the time of the visit As I can see from the notes on the system the machine was tested and found to be fully working. However, for any further issues that you would like to be investigated please do not hesitate to contact us. Regards, Glotech Repairs

Posted 3 years ago

“Fast response. Glen the engineer very professional and diagnosed the problem with the washing machine. Replacement part in stock.”

Helpful Report

Posted 3 years ago

Good afternoon Robert, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to Glenn. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

“Sorted a repair job quickly Would definitely use again”

Helpful Report

Posted 3 years ago

Good afternoon, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

“It is hard to write a review of Glotech Repairs as they did not actually carry out a repair. I submitted the model and age of my broken washing machine and described the problem, however when the engineer called to say he was on his way he was expecting to be mending a dishwasher. Once he arrived and asked me what the problem was, I was told there would be no point fixing the machine owing to its age and the nature of the problem - I might as well buy a new one. He told me this before he had even seen the machine so presumably the same conclusion could have been reached from the information I submitted on my booking form. I therefore paid £81 (callout price of £67.50 does not include VAT) for someone to be in my house for less than five minutes. I was impressed that they were able to get an engineer out to me so quickly (within 24 hours) but frustrated that he arrived during the only hour of my day that I said I could not be available. Glotech were very helpful in offering to replace my machine with a suitable substitute, however, I found the same model at £30 less two days before they contacted me with the suggested replacement.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review. I apologise that we were unable to repair your appliance and the engineer attended at an unsuitable time for you. All the information on our system explains that this was a washing machine so the engineer would have been aware of this. The notes he has left advise that he checked the machine and found the drum bearing had gone and the board was possible faulty. I am sorry that this was not advised over the phone or before the appointment. We do not offer a pre-diagnosis service as all of our engineers are out on the road and the majority of the time, faults can be caused by various reasons. With regards to a new replacement appliance. We always try to be competitive on price but unfortunately being a small family business we are not always able to compete with larger companies and the margins they have for discounts and prices. We hope your new appliance will last you a long time. Many thanks Glotech

Posted 3 years ago

“I have already recommended Glotech to friends. A prompt reply, chap did an excellent job! Thankyou.”

Helpful Report

Posted 3 years ago

Good Morning, We're very happy to hear that you had a very positive experience with all areas of the company and have also recommended us to friends. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Good Afternoon Penelope, We're very happy to hear that you had a very positive experience with all areas of the company. The kind words will be passed on to the engineer and the rest of the team. We hope you consider us again in the future if any other repairs are needed. Regards, Glotech Repairs.

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,923 reviews