Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.03

4.0 Rating 4,923 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,923 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Nick for the good honest service cooker working lovely and glotech for the good customer service would use you again a Big thanks. 12thAugust2022”

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Posted 3 years ago

Thank you for your review. I will make sure this is passed to our engineer Nick. We are glad to hear your cooker is back up and running and hope this lasts for a long time.

Posted 3 years ago

“Quick and efficient repair. Very nice engineer Very clean and tidy.”

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Posted 3 years ago

Thank you for your review. I am glad to hear our engineer represented us in such a positive way!

Posted 3 years ago

“Efficient, helpful and would definitely recommend to others, could not fault them.”

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Posted 3 years ago

Thank you for your great review. It is great to hear you would recommend us!

Posted 3 years ago

“There was no confirmation of the engineer visiting. When I rang Glotech 30 minutes before the end of the 5 hour waiting time, they could not get hold of the engineer. No apology or reason has been given for why he didn't attend. I emailed to cancel the job as I urgently needed assistance so had to book another company . No acknowledgment or apology has been made but I have received 2 automated emails asking for my feedback so here it is !!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We appreciate this as it gives us ways to continually improve. I am sorry that we were not able to get hold of the engineer, this could have been because they were at another job before yours or they were driving and unable to pull over to safely answer the phone. I will look further as to why the engineer was running late and we apologise for any inconvenience caused. We hope your washing machine is now working well.

Posted 3 years ago

“The engineer has had problems sorting out the problem with my dishwasher / I thought it was fixed but no such luck. The drain is still blocked. Where do I go from here? Shall I give up and buy a new dishwasher or do you ha e someone on your staff who is more familiar with Meile Dichwashers? i would appreciate your comments.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am glad to hear your dishwasher is back up and running. I will pass your feedback to the engineer.

Posted 3 years ago

“I would NOT recommend this company. I booked a technician to fix my cooker. I told them, exactly, what was wrong. Eventually, after changing the appointment dates 4 times, someone turned up. He was here 5 minutes and said that he did not have the part but it was in stock. He told me that he could not progress further unless I paid him £137. 79. Stupidly, I paid him. He told me that he would be here the next day. He didn't turn up. Again, this company took weeks to give me a date for repair. After many lame excuses, such as his van broke down and they did NOT have the part in stock. Once again, they messed me around with dates to come and fix my oven. I was, at this point without an oven for 8 weeks. I cancelled them and requested they return my money. A supervisor told me that they could only return £40 as the technician did originally attend. Another date was fixed for the repair which they also did not attend. I managed to get all my money back via my bank. Glotech then sent me threatening letters if I didn't pay them a total of £137.79 again?? Meanwhile, I bought the part for £17 from a supplier on the internet. I got a local man to come and fix it in for £40. Job done. A saving of £81.45. I would never use this company again. They are liars and totally unreliable. They overcharge horrendous prices.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. This is not the impression we would like our customers to have so please accept our apologies. I have just sent you a message to gain more details so we can look into this further! I am glad to hear your cooker is working again now and hope this lasts you a while.

Posted 3 years ago

“This company are 11/10, our engineer Gavin is professional, honest & always gives us the best advice. We had issues with our Liebherr product and Gavin tried everything possible to resolve the issues before advising us that it was condemned as it’s over 10 years old. They also supply a range of products that are competitively priced and I would not hesitate in recommending Glotech”

Helpful Report

Posted 3 years ago

Thank you Jason for your review. I will be sure to pass this on to Gavin and our management team. We are glad to hear he did everything possible to repair your appliance. We hope once you have your new fridge freezer in place it will last just as long. It is great to hear you would recommend us!

Posted 3 years ago

“I request this company’s service to fix my microwave. Basically someone came to my house, told me that the it wasn’t possible to fix it and charge me £100, just that simple! So, what’s the point of describing the entire issue prior the technician visit? Why not behave as a legit business and told me straightaway that they can’t carry on with the job? Please ask yourself those questions before even think about do something whit them. Complete scam.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We always take this on board so we can continually improve our service. I have sent you a private message so we can look into this further.

Posted 3 years ago

“My washing machine door would not open. An engineer was arranged in good time and he was very quick to remedy the situation. He confirmed that I needed a new lock and door and he ordered these immediately. I was notified that the parts were in and an appointment was made to fit them. Jess arrived promptly and was efficient and quick to replace the lock and door. Both engineers were friendly and capable. Would definitely use this company again. I was very pleased with the service I received.”

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Posted 3 years ago

“All went well, thank you.”

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Posted 3 years ago

“Quick service. Easy to book appointments on line. Knowledgeable and polite engineer.”

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Posted 3 years ago

“Excellent service. Arrived on time and on date agreed.”

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Posted 3 years ago

Thank you for taking the time to review our services we will be sure to let the team know they have another 5*review

Posted 3 years ago

“A very thorough professional job. All work covered for six months. I will recommend Glotech Repairs to friends & family.”

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Posted 3 years ago

“Fast and reasonably priced service. good repair to my oven saving hundreds in having to replace.”

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Posted 3 years ago

“Everything was very efficient from the booking system to the arrival of the electrician. However very disappointing to have paid over £90 for a visit only to be told that the appliance was not repairable.”

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Posted 3 years ago

“On this occasion I managed to sort the problem myself but I have used Glotech several times in the past and have found them efficient, friendly and helpful. On this occasion I cancelled a visit at short notice with no problems I Glotec will always be my first port of call!”

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Posted 3 years ago

“Quick and efficient”

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Posted 3 years ago

Thank you for taking the time to review for us so pleased you found the service was as we wish it to be for all of our customers. Thank you again

Posted 3 years ago

“Very pleased with the repair to our Indesit washer, polite personable engineer, good quick response to our enquiries, thank you”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review us and we hope your appliance continues to provide you with great service

Posted 3 years ago

“This company will ask you for money if you book a call without sending an engineer. They are bullying me constantly to pay for a service they haven't provided. Stay away this is a scam...horrible horrible practices.”

Helpful Report

Posted 3 years ago

Please provide your details so that this can be fully investigated. If an engineer has attended your property then we should be paid for the service provided if no engineer attended we would not be charging for a service and when payment is made upfront if the repair is cancelled before the engineer attends the property a refund would be given. Please email your details to repairs@glotech.com email address for a customer service executive to investigate fully and respond in full. Without your details and chance for a fair reply, this is a very unfair review Thank you

Posted 3 years ago

“I PREPAID GLOTECH TO REPAIR A FAULTY BEKO WASHING MACHINE. I REQUESTED THEM TO NOTIFY ME WHEN THEY WOULD ATTEND, THEY DID NOT AND GAINED ACCESS VIA THE TENANTS. THEY DID NOT REPLACE THE QUOTED PART, THEY GOT THE MACHINE WORKING BUT LEFT IT MAKING A DREADFUL NOISE. GLOTECH THEN QUOTED AN ADDITIONAL £165 TO REPAIR THE MACHINE. I REQUESTED BARCLAYCARD TO STOP THE PAYMENT. GLOTECH THEN ISSUED A SECOND AMENDED INVOICE WHILST BARCLAYCARD WERE STILL INVESTIGATING MY CLAIM, WHICH BARCLAYCARD TOLD ME THEY WERE NOT ALLOWED TO DO. ALTOGETHER GLOTECH OFFER A TERRIBLE LEVEL OF SERVICE AND HAVE AN AGGRESSIVE APPROACH TO THEIR CLIENT. DONT USE THEM!!”

Helpful Report

Posted 3 years ago

Good afternoon, I am sorry to be reading this it is a very disappointing review from you. The engineer attended the property and reset the stat switches, other parts were required to be ordered to resolve this, various team members and our engineering Manager and accounts tried to contact you to discuss this from April onwards- unsuccessfully. We carried out a service for which you have not paid, the engineer attending the property, diagnosing faults on your appliance, he worked on the appliance whilst there and identified parts required to resolve the problems with your appliance. You chose not to proceed with the repair and not to pay for parts which we understand however we provided you with the service and the options for which there is a charge payable this is all we have asked you for.

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,923 reviews