I would not use Glotech again ! Despite clearly describing the problem in the booking form along with the make & model of the Washing Machine, they still proceeded with a visit and charged me £90 for a 5 minute visit to tell me that a repair would cost more than a new washing machine. I feel this probably happens quite a lot. Their website does not mention anywhere that the £90 fixing fee would still be charged even if the machine cannot be repaired. To add further insult, I received an email afterwards: "We hope your Zanussi Freestanding Washing Machine is back to its normal self and giving you a helping hand with your daily household chores!" & "Now that your appliance is back up and running why not protect it against any further breakdowns?" Not happy at all. That's time and money wasted.