Made appointment online for washer repair. Engineer asked a few questions and diagnosed bearing had gone and advised £400+to repair… without any testing! Charged me £90 for 3 minute appointment. Told me the office would be able to get me a new machine…prices matched to any major retailer, and fitting and disposal would be half price as I’d paid for call out. Found the bosch machine I wanted from John Lewis £769… same machine £999 from glo tech. Lady advised they would reluctantly price match… called back to place order and surprise surprise it was the last machine and was now out of stock 5 minutes later…. Funny that!!