I scheduled a refrigerator repair with Glotech, who then subcontracted it out to Vertex. After nearly two weeks, a repairman called to say he couldn't make it that day, but would arrive the next morning. He arrived the following evening and then ordered a part that would arrive in "3-5 days". 8 days later no one contacted me, so I called a few times before hearing that someone would arrive the next day (but in reality two days later). The new repairman installed the new part (thermostat), but then blew the wall fuse and decided to plug in the fridge in a socket over the stove before leaving in a hurry. Everyone I talked with was friendly, but the system they have in place isn't responsive and people seem overworked. Every time I attempted to contact Glotech, they would immediately forward me to Vertex, without addressing the issue.