Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,762 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,762 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly, quick and professional.”

Helpful Report

Posted 2 years ago

Thank you for the review we appreciate the feedback.

Posted 2 years ago

“Here 5 minutes saying he can't fix the microwave, no checking, no asking what happened, charged £94, service is rude, they call me every day asking for money while I'm looking for a solution, saying if I don't pay They will bring people to my house to get the money. Is this legal in the UK? As a foreigner, I feel this is the same as hooligans.”

Helpful Report

Posted 2 years ago

Good afternoon this is an unfair review - you booked for an engineer to attend and had an experienced engineers arrive at your property on inspection of the appliance the engineer was quickly able to inform you that the display module needs replacing - due to the cost of this and your appliance being a microwave you informed the engineer you did not wish to proceed with the repair and would replace the appliance. You are required to pay for the service provided to you as requested and explained on the phone to you. on none of the calls to you, has anyone said they would bring people to your house. As is normal with unpaid dept the payment is requested and accounts will deal with it accordingly if unpaid door the service provided - thank you.

Posted 2 years ago

“here for 5 minutes says he cant fix fridge freezer , £80 charge . BIG WASTE OF MONEY , same cost they quoted for actually fixing it. would been happy to pay £30-£40 call out charge but this just rip off when no repair or labour done.”

Helpful Report

Posted 2 years ago

Please confirm you booking number and post code so that I may match your feedback and details to the repair. I can then confirm the details from your call log that the operative who spoke with you gave you the correct details regarding Labour cost and attending. Thank you

Posted 2 years ago

“Fantastic service, great communication and polite, friendly and efficient engineer. Booking made and completed all within 24 hours. Washing machine repaired quickly and at a great price. Would not hesitate to recommend. Thank you Glotech.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review the team really do appreciate the feedback - thank you

Posted 2 years ago

“Engineer found the problem and is ordering part”

Helpful Report

(Dsi) - Posted 2 years ago

Thank you for the feedback your review is appreciated.

Posted 2 years ago

“V good Remove blockage from drainage”

Helpful Report

(Dsi) - Posted 2 years ago

Thank you for taking the time to raise this review for us we really value the feedback.

Posted 2 years ago

“GREAT SERVICE”

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Posted 2 years ago

Thank you for the review your feedback is valued.

Posted 2 years ago

“👍”

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(Dsi) - Posted 2 years ago

Thank you for the review

Posted 2 years ago

“Both young men were well-mannered and helpful. They got to work quickly and worked continuously. Very satisfied with all they did. JM Garrick”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us feedback and raise the review.

Posted 2 years ago

“Engineer found problem immediately and ordered parts to fix”

Helpful Report

(Dsi) - Posted 2 years ago

Thank you for taking the time to give us feedback and raise the review.

Posted 2 years ago

“Glotech Repairs provided a speedy and efficient repair for my Siemens Integrated Microwave. The engineer was on time, took a pride in his work and communicated clearly.”

Helpful Report

Posted 2 years ago

Thank you for the review we rally appreciate the feedback for the engineers

Posted 2 years ago

“Prompt, efficient, friendly service. We would certainly use Glotech Repairs again.”

Helpful Report

Posted 2 years ago

Thank you for the review we really appreciate the feedback

Posted 2 years ago

“The cost and repair work was excellent. There was a glitch with day the machine was repaired however rather than being given an excuse as to why the engineer did not turn up when he arrived the following day he actually explained what had happened and why the delay. It was so nice to not be fobbed and be told the truth which was human error. Would defiantly use agai”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post this review, your feed back is really valued and will be passed to the engineer Wassim.

Posted 2 years ago

“I think you should check to see if an appliance is worth repairing before a customer commits to paying £86 as I did not understand that a whole cercit board it needed at a cost of £90 and there is no stock. I can buy a new dishwasher for less than the cost of the repair. Therefore the visit was a waste of time and effort. You should do something about this.”

Helpful Report

Posted 2 years ago

Good Afternoon - thank you for the feedback however in this instance your fault description was " on button is faulty, possibly loose connection" from the the call operative would need to get an experienced engineer to visit the property and fully diagnose. it is an intermittent fault and the engineer noted that you did not wish to proceed , we do understand that some parts can make it uneconomical to repair however this is often an individual choice that a customer has to make dependent on the part or parts required. it is certainly not for us to preempt that decision for the customer with out properly diagnosing the appliance if it possibly be repaired or the issue resolved. Thank you

Posted 2 years ago

“100 pounds to do nothing and tell us to buy a new washer. I should have read the other reviews.”

Helpful Report

Posted 2 years ago

Good afternoon for your booking you quoted the appliance as making a noise during the cycle. An experienced engineer attended your property and diagnosed the bearing are gone and a drum replacement was required, however a noise in the wash cycle could well have been several things other than the bearings for example a foreign object in the tank or pump, the washer may have moved and not been level, sometimes an unbalanced load can cause this issue, You have taken the decision to replace the appliance and not proceed with the repair option. thank you

Posted 2 years ago

“Easy to book a next day repair. Very efficient, took minimal time to find the issue and repair it. Thank you Wassim for repairing our cooker. Would book this company again, and would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us feedback and raise the review we really appreciate it

Posted 2 years ago

“Had glotech out to repair a washing machine seal. The team where all friendly and very helpful”

Helpful Report

Posted 2 years ago

Thank you for raising this review we really appreciate the feedback

Posted 2 years ago

“Polite intelligent and kind engineer, very considerate and helpful. Thank you Andrew it was a pleasure to meet you and you were spot on with your diagnosis and repair. Worth every penny of the call out and would recommend Andrew to any of my friends. Obv can’t comment on any other operatives but this young man was first class, and so was the chap at customer services. Thank you both.”

Helpful Report

Posted 2 years ago

Thank you for raising this review we really appreciate the feedback.

Posted 2 years ago

“After checking the Glotech website, I booked a repair for my tumble drier. I had supplied the exact model, described the problem and given the error code (see booking confirmation). I assumed, from the website (see attached), that the technician would have the necessary parts to fix the problem. However, he turned up, confirmed the problem that I described but did not have the part (possibly the heater?) and was not sure that even if he did have the part, that it would solve the problem. He suggested that I "try" a new heater which of course I would have to pay for. I was called back later with the price of the heater which was around £150 so I decided not to go ahead with the "repair" since it would not guarantee fixing the problem anyway. So I have paid the cost of the call out and will now also bear the cost of a new tumble dryer. I find that the fact that your technician could not diagnose the problem conclusively, unprofessional and I will not be using your services again or indeed recommending them to anyone else.”

Helpful Report

Posted 2 years ago

Good afternoon I understand from the notes on your booking that you have spoken with the Customer service Manager who has dealt directly with you. The engineer advised that the Heater element should work however it does sometimes happen that you replace one part and then find that actually there is a reason for the first part not working and another fault is found. An example of this might be - the bulb in a table lamp may blow - you pop out purchase a new bulb replace it and then find that its still not working because the fuse in the plug has gone. I hope this helps to explain why the engineer expressed there was a possibility of something else. In regards to the items carried in the vans - our engineers carry 200 items - it is impossible to carry every item for every appliance. .. we do however thank you for your time.

Posted 2 years ago

“an engineer arrived as planned and fixed my problem with no trouble but with great relief for me!”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,762 reviews