Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,762 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,762 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service by Dan , thank you .”

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Posted 2 years ago

Thank you for the review, the feedback is really valued.

Posted 2 years ago

“Engineer arrived on time and acted with great professionalism. Unfortunately he was unable to fix the problem but advised me what to do next.”

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Posted 2 years ago

“very good sevice nice sevice team”

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Posted 2 years ago

thank you for taking the time to raise the review we really do appreciate it.

Posted 2 years ago

“Terrible, machine not fixed at all”

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Posted 2 years ago

“Excellent service. Prompt and friendly. Highly reccomend to friends”

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(Dsi) - Posted 2 years ago

“Pleased with the work. Great customer service rn”

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(Dsi) - Posted 2 years ago

“Very good and fast installation of our dishwasher”

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Posted 2 years ago

“was very satisfied with the work carried out by a polite knowledgeable person have no hesitation in recommending your company to friends and i always like to deal with a family business”

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Posted 2 years ago

“Two cancelled appointments followed by an in correct diagnosis of the fault which turned out to be a blocked pipe. A further delay waiting for a new pump which was not actually required. Then another visit to fit the pump which did not solve the problem. A further delay waiting for another engineer. The problem was fixed on the recent visit when the outlet was cleared of coins and a piece of plastic. In summary a very poor performance,which resulted in having to pay for a pump that was not required and a month to rectify a fault that should have been solved on the first engineer visit. I request a refund of the payment for the unnecessary pump.”

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Posted 2 years ago

“Very friendly and prompt service. Disappointed, however, to find the full call out fee charged given the part needed was no longer in production, despite asking on the phone in advance if that kind of issue was likely to be solved on an extraction fan 10+ years old. The fee is a lot for 10 minutes work. Missed opportunity to make a gesture and ensure I come back in future. Now, it's just rememeberd as another average brand.”

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Posted 2 years ago

“The cost of £85 to tell me it’s because the fridge is in the garage is outrageous Will not use Glo tech again”

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Posted 2 years ago

“Super quick service. Rang on the Wednesday, the engineer was with us at 07.45 on the Thursday. Our appliance was beyond repair sadly, but at least we knew quickly!”

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Posted 2 years ago

“Careful people they try get my money for doing nothing, they asked me for £93 payments for them engineering just turn up 10 minutes. I booked for Monday no engineering turn up in Monday I call them they said oh sorry there’s no engineer in your area today sorry can you book for other day, I booked for Tuesday engineering coming but no fixing my washing machine he was just Scratching his head I don’t think he now what he doing anyway but at end he told me I need one part but no with him he need making order for it I said find as long fix it today, he said no even this week maybe next week I coming again to fix. So he not fix my washing machine he just coming to collect money for doing nothing they wasted my two days to no go work and they ask for £93 I said no paying and he go his office no stop calling me to make a payment £93 hey try to frighten me if no pay will be debit collected office contact with me and take this payment. I feel they want to scam me. I’m not happy about what happened to me they not deserve even one star.”

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Posted 2 years ago

Good Morning The Booking was made by yourself on the 22nd Booked on:22/01/23 By WEB...... for the 23rd, an online booking is not confirmed until a member of the team contacts you, Which is why we contacted you to confirm/ say that we could not attend on the 23rd and the 24th was available, the engineer attended to diagnose. There was no 10 day wait time. The engineer diagnosed that you require a drain pump - however the drain pump carried on his van is not the correct one for your appliance it would be impossible to carry every variant and so would require ordering, this possibly may not be delivered and be available for the engineer to return and fit to complete the job this week which is the point the engineer was trying to explain to you, and so he would return next week to fit the part once delivered. The engineer attended your property and diagnosed and the labour cost would include return once you had paid the labour cost and paid for the part. Your call with the operative also used bad language which was not pleasant. Your review is not accurate and reflects badly on you we would appreciate you removing such an inaccurate review......Thank you

Posted 2 years ago

“Amazing service from the booking process all the way till engineer visit and repair works. Andrey was excellent on both visits and shared helpful tips and advice. Thank you ever so much. Brilliant service all the way through!”

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Posted 2 years ago

“Brilliant”

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(Alx) - Posted 2 years ago

Thank you for raising the review we are really pleased that the service was so good.

Posted 2 years ago

“I was most impressed with the speed and efficiency of this service - both by the receptionist and the technician. The problem was dealt with the next day and the engineer gave good notice of the time he would be calling. I will certainly use this company again if necessary.”

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Posted 2 years ago

Thank you for taking the time to raise this review the team really appreciates your feedback

Posted 2 years ago

“Great 5 ***** nice to have someone to answer the phone quickly and do a next day repair”

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Posted 2 years ago

Good morning - thank you for the review, the team really appreciate the feedback.

Posted 2 years ago

“Quick and efficient and friendly engineer excellent advice given on my options”

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(Alx) - Posted 2 years ago

Thank you for the review yo feedback is really valued.

Posted 2 years ago

Thank you for taking the time to raise this review your feedback will be passed to the engineer

Posted 2 years ago

“I have no complaints with the repair man as he never even got to see my washing machine. I booked an appointment for the day I had taken off, picked my chosen hours 8-1pm and paid. Glotech changed my appointment to a week later, with the times to “all day” so I just excepted it and booked another day off. I also had to telephone as they had incorrect details, I also pointed out that our address is notoriously difficult to find even in day light so not to allow the engineer to come in the dark. Today was the day for the repair, having been well over week without my machine. I get a call finally at 4.15pm from the engineer staying he would be 45mins getting to the next customer then on to me, obviously no idea of timings. So I telephoned customer services asking the “all day times” whoich are 8am-5pm. I encountered a very rude and flippant lady who and I quote said “ well do you want the machine fixed or not” I pointed out that I excepted the week changes, I excepted the time change to all day ( so I couldn’t even go out walking the dogs) but I had pointed out about coming in the dark, no notes were on my record or for the poor engineer who would have been ages trying to find our address. ( we are right off the beaten track, not where sat nav say we are ) So I have cancelled and hope I get a refund, I will come back and let you know if I dont. I found the whole booking process to be a complete shambles so disorganised, yet they take your money pretty quickly.”

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Posted 2 years ago

Good Morning, I can see that the engineer did have several jobs for customers in the earlier bookings that took longer than expected obviously each repair can vary, in defence of the engineer He really did attempt to get to and complete every booking in his diary hence the notification to you and was prepared to work late to do so, we apologise that this was not suitable for you. Your repair has been cancelled and as we have not attended the property then accounts will refund the labour cost to you. I will also ask the customer service Manager to listen to the call recording and speak to the operative if the call was not dealt with appropriately. Thank you

Posted 2 years ago

“arrived on time and fixed my dishwasher. was very polite, helpful and tidy. would definitely recommend them”

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Posted 2 years ago

Thank you for taking the time to raise this review your feed back is really valued.

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,762 reviews