Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,762 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,762 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good service. The repair was undertaken relatively quickly and all appointments were kept and communication with Glotech and the technician was good throughout.”

Helpful Report

Posted 2 years ago

Thank you for your review we really do value the feedback.

Posted 2 years ago

“Your engineer tested the oven and confirmed that nothing was wrong with it . He suggested That ishould change the socket and plug which an electrician did professionally . Still the oven tripped the power after 15 of minutes of turning it on. I am lost between your engineer and the electrician. I paid 253 pounds for both which i could have bought a new oven instead . It is a time that trust is a rear commodity.”

Helpful Report

Posted 2 years ago

Good morning, our engineers are appliance engineers and not covered to touch your actual home electrics and this is why the engineer when checking the appliance could not find a fault and saw that the socket was faulty. If you could email the evidence and confirmation of the electrician attending and his work notes we would be happy to book a follow up appointment to check the appliance again now the socket issue has been resolved for safety reasons - this would be a follow up to the first appointment so no Charge please email the details to repairs@glotech.com quoting your reference number and one of the team will be able to assist in rebooking. Thank you

Posted 2 years ago

“Built-in oven repair. I was well impressed with the servlce Glotech repairs gave. Very easy to book on line, payment process easy, keep you up to date about appointment and the technician repaired my oven. Highly recommend.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review we really appreciate your feedback.

Posted 2 years ago

“First class service. Clear response by email about date and time of the repair, and the guy who arrived was friendly and very efficient. He spent time working his way through all the possibilities which might be affecting the dishwasher, and when he'd solved the problem, suggested ways to prevent it happening again. Very pleased with the result and the way our problem was handled.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are so pleased that you found the service, we are proud of the team and the qualified and experienced engineer team. your feedback is really valued.

Posted 2 years ago

“The engineer who fixed our oven was extremely rude Reluctant to take his shoes off in our living room. Huffing and puffing like a teenager Complained and going on about how the component in our oven is so damaged… why else would we call you?”

Helpful Report

Posted 2 years ago

Good Morning this is very disappointing to read and not at all acceptable. Could I please ask if you could contact us with your details and booking reference so that this can be fully investigated as as you have entered this anonymously and the email address linked to you is not showing in our system. Please send your comments as above and your details to repairs@glotech.com for urgent investigation. Thank you

Posted 2 years ago

“Our dishwasher stopped working just before Christmas, although we weren't entertaining over the festive period it still needed fixing. We found Glotech via a Google search and were really happy with the service we received. They managed to get an engineer out to us the following day, he called when he was on his way to give us 30 minutes' notice, and although he couldn't fix the problem there and then, he ordered a part and came back a couple of days later. We found Glotech extremely efficient and professional. They are now saved in my address book for future use!”

Helpful Report

Posted 2 years ago

Thank you so much for the review we are so pleased you found the whole service was efficient and professional.

Posted 2 years ago

“A Very efficient repair service carried out on our Miele dishwasher, carried out by a friendly engineer Adam. All is now fixed.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review your feedback is valued by the team and will be passed on to Adam.

Posted 2 years ago

“Booked on the website for Monday, which was confirmed by you and as a landlord with multiple properties to manage seemed very convenient. Then received a call from another company saying they were doing the repair and couldn't come until Wednesday as they ONLY cover this area on Wednesdays. I called you and you basically just shrugged your shoulders and said they are the only ones that can do it. The other company mentioned they are regularly left to have to explain this to customers. This had the possibility of being a great service, however I will never use it again.”

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Posted 2 years ago

“Fast and efficient, from the easy on line appointment booking to the polite and proficient engineer arriving at the arranged time with parts on hand to fix the dishwasher there and than.”

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Posted 2 years ago

Thank you for your review your feedback is really valued.

Posted 2 years ago

“Good advice given.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise a review for us. all feedback is appreciated.

Posted 2 years ago

“Mr Javeed was amazing . I am super happy with the high quality of services.you company needs,more staff like him .thanks”

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Posted 2 years ago

Thank you for this lovely review - you feedback will be passed to Javid.

Posted 2 years ago

“Great srEvice from your company.”

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Posted 2 years ago

Thank you for the feedback its really appreciated !

Posted 2 years ago

“Rang Glotech repairs because my fridge /freezer was leaking. The engineer came the next day, he was knowledgeable, polite and very patient with me explaining what was wrong and how to fix it . He did manage to fix it . I would definitely recommend Glotech to my friends especially the engineer who fixed my appliance.”

Helpful Report

Posted 2 years ago

Thank you for your review - what lovely feed back The engineer Andrew will be very pleased to receive the feedback thank you

Posted 2 years ago

“No complaints whatsoever. Turned up on time, did the job, were very friendly and efficient. Would use them every time I need a repair without question”

Helpful Report

Posted 2 years ago

Thank you for your feed back - we are very proud of our team of engineers in the field and the service team in the office.

Posted 2 years ago

“Pleasant service engineer good information”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review and your feedback.

Posted 2 years ago

“The craftsman was very friendly efficient and helpful”

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Posted 2 years ago

Thank you for your feedback it is really appreciated.

Posted 2 years ago

“Would not use again. Although the engineer was pleasant, the booking system is dreadful and customer service staff are on another planet. They claim to be with you within 24 hours but they only say that to get your money up front. My visit was cancelled without notifying me after I'd booked time off to be at home... I only found out because I phoned up to see where the engineer was. Nobody cared until I pushed to speak to a manager then demanded somebody come out or I'd claim my loss of earnings from them! Engineer turned up but didn't fix anything. Said it had been plumbed in wrong then proceeded to tell me how he fits dishwashers. Told me I needed a plumber but surely if he plumbs dishwashers in as part of his job, he could've done ours!!! 🤷‍♀️”

Helpful Report

Posted 2 years ago

Good Morning, The Appliance engineer attended and found the float trip was activated in the Dishwasher the engineer was able to identify that the issue is a plumbing is ( he is not a plumber) he even tested the appliance using a bucket to ensure that the appliance is not faulty We could not attend straight away as you are a tenant and the Landlord who was paying had to approve first. The engineers notes "Fault due to float trip activated in dishwasher. Removed and found stand pipe is incorrect behind dishwasher. Should be a tall pipe or with a spigot but not short open pipe Took, photo of what it needs Advised Tennent of this but could we email land lord to advise. Of what issue is. Tested machine using bucket and all ok" We have done everything an appliance engineer can - the plumbing ( we are not insured to make alterations to) in your kitchen area is not for us to deal with and your Landlord should resolve this for you. In the circumstances we would kindly ask that you remove this review - thank you

Posted 2 years ago

“Very good service, easy to book an appointment, I was contacted shortly before the engineer arrived. He fixed the microwave and hopefully all is well.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review for us your feedback is appreciated.

Posted 2 years ago

“Would have scored more. Engineer brilliant. Parts dept hopeless. Had to get my own part direct from aeg.”

Helpful Report

Posted 2 years ago

“Our repair man, Andrew, was excellent. He rang before his arrival. He was smart and polite. He got on with the job in a professional manner cleaning up afterwards. He was friendly and completed the repair success”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review - we are proud of our engineer team and your feedback will be passed to Andrew.

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,762 reviews