I phoned them to ask for someone to repair a washing machine which wasn't drying due to the drier not drying - no heat. When the service man arrived at about 9.20am, the first thing he said was - 'Did they tell you this would cost £81?' - I was astonished. Not only had I not been warned of the cost, but he only spent a brief 10 minutes here. However, I did pay him as I thought a refusal might result in argument and unpleasantness. But I would like to think there might be some (at least partial) refund forthcoming. Had I known in advance, as implied by the technician, I would have refused the visit.