Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery time was brilliant and although the quality of the bench is good the overall finish isnt”

Helpful Report

Posted 2 years ago

“I purchased a shed from garden street .co.uk, which said it was fully assembled. However, when it arrived it was flat-packed and very heavy. The driver told me that they never send out sheds fully assembled, thankfully he placed it in my yard, as I could not have moved it due to it's weight. If an older person had ordered this they would have been quite shocked and probably had difficulty assembling it.”

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Posted 2 years ago

“Single wooden chair very good quality but no screws to put it together you would think this would have been noticed When it was packed”

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Posted 2 years ago

“Issues with arbour, although I cant blame Garden Street, issue was with their supplier. Garden Street helped resolve issues.”

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Posted 2 years ago

“Product good value for money took over stated time to arrive Improvements needed on pallet they wasnst aware if had right customer as dumped on road . Had a sick husband so how was I going to get it in myself”

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Posted 2 years ago

“I was really pleased and impressed with the price of our log store, other providers were charging a much higher price. The item was delivered within estimated timescales. There was a problem with the roof where the front had snapped and another slat had snapped where a nail went in. When I called the help line they were quick and efficient in their support and a new roof was ordered after emailing in a couple of photos. We've now been able to fully assemble the store and really pleased with it. We did find there was 1 screw that we had trouble with at the bottom but this could just be down to chance of a knot in the wood.”

Helpful Report

Posted 2 years ago

“We are very happy with the finished product however we were not happy with the condition of the item received. The floor was unacceptable (big gaps in boards and not strong enough for purpose) so we had to buy sheets of MDF to put down. The finish of the wood was also terrible. Very rough and would not have been safe to let a child play inside. A lot of sanding was needed just to make this safe. The wood also had several large holes which had to be filled. If I had time to return this and order another in time for my daughter's birthday I would have. After a lot of work and additional cost I am extremely happy with the finished product but not sure i would be able to recommend.”

Helpful Report

Posted 2 years ago

“The furniture arrived on time in large boxes which the driver refused to take round to the back of the house. I was in hospital at the time so my wife had to unpack the boxes and carry the settees, chairs and table around to the back of the house on her own. Apart from that bad experience, we love the dining set and have used it many times when the weather has alowed.”

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Posted 2 years ago

“Ordered 6x6 garden bar but got sent a 6x4 garden bar”

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Posted 2 years ago

“Very satisfied with ordering and delivery process. The assembly instructions were basic. It was not very clear where the screws should go to assemble the seat. It would have been helpful if the holes had already been drilled. Pleased with the end product after a fraught construction process.”

Helpful Report

Posted 2 years ago

“The company, I can't complain too much about. The delivery wasn't put as far back on my drive as I had asked, which meant I had very little space for my car. The shed though, a different matter. A piece was missing from the roof panel, nails not connected to anything, pieces missing from some of the tongue and groove, not square, one door was cut wavey, the windows are flimsy and could easily be yanked open. My builders had to adjust everything. They cursed all the way through putting it up. They couldn't believe I had paid that much for such poor quality. The recommended getting a partial refund, which I haven't done, so far. I have just been too stressed and disappointed by a Mercia shed. It is up and looks ok from a distance. I know where the flaws are. It does a job, keeps my things dry.”

Helpful Report

Posted 2 years ago

“3 Seater Arbour - Delivery came with only 15 minutes notice with a phone call from the driver, I never got a call prior to this to confirm a date and as no one was at home the driver had to leave it on the driveway. When assembling, pre-drilled holes would have been beneficial to help fix each section not only in the correct location but to stop any rounding off of screws before they were secured. Luckily I am a builder and with the right tools this was easy to assemble to a layman this could be very difficult. When complete looks great.”

Helpful Report

Posted 3 years ago

“Experience overall was fine. Couple of things though…initially told that there was 16/18 week lead time, but then received a random SMS (nothing from Garden Street) from a delivery company only a couple of weeks after ordering providing a delivery date of the following week. Couldn’t figure out what it might be and thought it was just a scam…I finally figured out it might be this item, but had to chat to Garden Street to make sure. They advised they didn’t know as they pass orders over to delivery company. I had to ask them to investigate to make sure - and they did to be fair - and very quickly. Courier company arrived on day they said they would (delivery guys were really great) but I was never given contact details for delivery company, therefore couldn’t change date. Also was not provided with an delivery timeslot, so had to just wait in. The date given was a Saturday so not too bad but would have been a different story if it was a working day for me. So overall, item was delivered months ahead of schedule, I wasn’t actually ready for it but made it work. (Just for clarity, an earlier delivery was much better but I’d made alternate arrangements by then based on lead time stated when I ordered). Communication could be much improved between Garden Street/courier/customer though. I would definitely order from Garden Street again but would also keep in mind what I’ve stated above.”

Helpful Report

Posted 3 years ago

“Product is great. Stars relate to booking a delivery followed by a no show, no phone call saying there was a problem and me having to do the chasing to re-book and then phone to confirm it was coming as that was lacking as well.”

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Posted 3 years ago

“Bought a 3 Bin Tidy Store from Garden St. Good price but if I’d know how long delivery would take I would have ordered from another company. I had to call to check confirm when I could expect delivery. Delivery, by Rowlinson Garden Products, was late (outside the 5 business days quoted). The parts were dumped in my from garden.”

Helpful Report

Posted 3 years ago

“The sales team were polite and helpful but items needed replacing and there were difficulties within the supply chain; but the situation was resolved eventually. Michael Brown.”

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Posted 3 years ago

“We didn’t have a great experience of the purchase of a playhouse for our children. To be fair though, the fault was with the supplier rowlinson. Garden street staff were extremely responsive, courteous and helped us to get the issue sorted to the very best of their abilities. I would purchase from garden street again, but would advise caution if purchasing a rowlinson high view hideaway playhouse. Please only purchase if you are reasonably handy and can correct parts of the manufactured product that don’t quite fit as intended and also use some common sense to interpret the instructions where they are not entirely clear. Garden street staff were great. Definitely recommend them from a customer service perspective.”

Helpful Report

Posted 3 years ago

“Late delivery and very poor communication over this even when requested updates. No tracking received when it did turn up, just fortunate that we were in to take delivery of two very large items.”

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Posted 3 years ago

“Not this specific brand, but almost identical and actually more expensive three years ago. We’ve just had two fail completely. And they’d been cared for. Fortunately, no one was injured. Be very careful!”

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Posted 3 years ago

“The original bin lids arrived damaged, replacement lids was arranged and also arrived damaged. I have enough parts to make sound bin lids. Possible additional packing required as the damage appears to be as a result of impact. Otherwise I’m pleased with the look of the bin shelter”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,488 reviews