Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,066 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,066 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2024

379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have already done a review ring me if you have not recieved it on 07809692940”

Helpful Report

Posted 3 years ago

“Happy regarding the service provided by Garden Street reerring to the initial order and delivery updates. However, the Rowlinson 6 foot panels supplied were quite flimsy and one panel was damaged. The pre-painted panels were not adequately covered with a patchy appearance. Therefore I dodnt think the product was worth the price . Overall an average acceptable experience”

Helpful Report

Posted 3 years ago

“Delivery guidlines very misleading. Expect to wait longer. A lot longer”

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Posted 3 years ago

“Product was difficult to assemble as had not been pre drilled. Also the instructions advised the screws were placed in positions that were impossible as no room to get a screwdriver or drill into. Poor design”

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Posted 3 years ago

“Pleased with suppliers but still not had order delivered yet”

Helpful Report

Posted 3 years ago

“Missing 2 parts and damaged part which is holding up assembly”

Helpful Report

Posted 3 years ago

“Unfortunately the item I ordered turned out to be unavailable due to an error. However, once I contacted Garden Street about the item’s whereabouts, they were very helpful and efficient and issued a full refund.”

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Posted 3 years ago

“Product good, as I have purchased before, but delivery very slow due to not being picked up.”

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Posted 3 years ago

“Gazebo arrived - person came to erect at a cost to me - 2 structures damaged - awaiting the 2 new structures which will engage me at an additional cost - unfortunately not pleased and have no idea when they will arrive as had no confirmation of new order.”

Helpful Report

Posted 3 years ago

“I was extremely disappointed with the delivery of the item I purchased.. It was not until I had placed the order that I was told that the delivery would be 14/16 weeks.. When I called later to see if this could be improved I was not convinced that my request was taken seriously.”

Helpful Report

Posted 3 years ago

“All our garden furniture is very good. The concrete base for the parasol came & we found the hole at the base of the plastic too large for the pole. We had to make a sleeve to fit the pole snugly into the base. The clamp at the top which grips the pole in a vertical position was too large a diameter to allow the tapered cone to grip the wood & then attach to the threaded part of the plastic tube. This also had to be modified, but we are now up & running!”

Helpful Report

Posted 3 years ago

“Order placed easily and arrived quickly direct from the supplier rather than Garden Street themselves, however the coffee table I ordered has had 3 damaged table tops so far and now with the 3rd damaged one installed, they have gone silent and won’t respond to my emails”

Helpful Report

Posted 3 years ago

“Bit ahead of yourselves Garden Street - haven’t received the item yet and you’re asking for a review on the product and service. I can say it’s been delayed and I’d expected to have it by now based on original estimate but it’s not normal times so will give you the benefit of the doubt.”

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Posted 3 years ago

“Customer service was very good. But the product has some imperfections that I would not except for the cost.”

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Posted 3 years ago

“Delivery on time, so good. But driver asked me to help offload as the single package was too large/ heavy to manage single handed. I did so, but stumbled (I am 77) and bruised my hip. Have not yet unpacked so cant comment on contents.”

Helpful Report

Posted 3 years ago

“I ordered in February. But didn’t notice the lead time to delivery is 12 weeks. We get so used to quick delivery from businesses, I was surprised. The delivery time was not clear when I made the order. It will be nice to receive the unit in May.”

Helpful Report

Posted 3 years ago

“Can’t review yet as don’t receive until March. Cheers”

Helpful Report

Posted 3 years ago

“can not give a review as still waiting for goods to arrive”

Helpful Report

Posted 3 years ago

“Already written a review , that doesn’t seem to have been displayed”

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Posted 3 years ago

“I ordered an artificial christmas tree from Garden Street. I was subsequently contacted to inform me that the product itself was not entirely as advertised and that some specifications of the actual product were different to those listed on the website. Nevertheless I proceeded with the order and received the product promptly. However, there was an issue with the lights, which meant that only 2/3 of the sections were fully lit. My experience with the customer service team has been positive and they sent replacement parts and responded quickly to emails. However, the issue/fault was not resolved and I spent Christmas with an expensive product that did not properly work and have not been offered a refund or a replacement that actually works. UPDATE: I have now been offered and accepted a full refund with minimum fuss. I have therefore awarded 3 stars. Very good customer service but a product that sadly didn’t fully work as expected.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,066 reviews