Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were not informed of delivery date it turned up out if the blue. Good job my husband was here to help driver. For what we paid quality of wood was poor. Warped and damp. The main bits did not havevore drilled holes leaving my husband to negotiate how to drill a whole at an angle. Instructions were so small . Paid far touch for this item that wasn't even pre treated”

Helpful Report

Posted 4 years ago

“Great value awning, good quality and exactly what we wanted / needed Paid for 1 day delivery but came after 3 days, though additional cost was refunded on request”

Helpful Report

Posted 4 years ago

“I have given a 3 as the main issue, from what I can tell, was the delivery company. I received a text to say they had arrived - the had not Both my husband and I tried to call Garden Street, no answer all afternoon and no ansfone. I sent an email and they were delivered at 9pm the following evening with the plastic packaging ripped and two bit broken. I sent photos of these and after two or three days my email was returned - by this time I could not be bothered to deal with the company by email so left it”

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Posted 4 years ago

“I cannot write any review until I know that you gave received back tge goods. Please advise when you can refund my card. Regards S. Pawlyn”

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Posted 4 years ago

“OK but room for improvement”

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Posted 4 years ago

“Arbour good quality for cost but the seat needed another baton to strengthen the middle section. Seats two but dips even under one person at 7 to 8 stone in weight. Obviously wouldn't take the weight of one heavy person and would likely collapse under two! Allow two hours to erect and make sure you read the instructions supplied thoroughly.”

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Posted 4 years ago

“Product ok but poorly designed with some faulty pieces. Delivery fine.”

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Posted 4 years ago

“I haven't received the item yet so ask me again at a later date.”

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Posted 4 years ago

“Good but not much info regarding deliveries”

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Posted 4 years ago

“I’ll let you know when we receive the item 😳”

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Posted 4 years ago

“Have not received our order yet, will review when it arrives”

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Posted 4 years ago

“The shed had too many nails that had missed joists / battens therefor doing nothing. Poor quality control so 3*”

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Posted 4 years ago

“I have already done a review ring me if you have not recieved it on 07809692940”

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Posted 4 years ago

“Happy regarding the service provided by Garden Street reerring to the initial order and delivery updates. However, the Rowlinson 6 foot panels supplied were quite flimsy and one panel was damaged. The pre-painted panels were not adequately covered with a patchy appearance. Therefore I dodnt think the product was worth the price . Overall an average acceptable experience”

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Posted 4 years ago

“Delivery guidlines very misleading. Expect to wait longer. A lot longer”

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Posted 4 years ago

“Product was difficult to assemble as had not been pre drilled. Also the instructions advised the screws were placed in positions that were impossible as no room to get a screwdriver or drill into. Poor design”

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Posted 4 years ago

“Pleased with suppliers but still not had order delivered yet”

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Posted 4 years ago

“Missing 2 parts and damaged part which is holding up assembly”

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Posted 4 years ago

“Unfortunately the item I ordered turned out to be unavailable due to an error. However, once I contacted Garden Street about the item’s whereabouts, they were very helpful and efficient and issued a full refund.”

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Posted 4 years ago

“Product good, as I have purchased before, but delivery very slow due to not being picked up.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,488 reviews