Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,807 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went by picture of item but totally different item came and apparently it was my fault. The manufacturer was very kind and sent me the correct item as a gesture of good will which I was very grateful for. This company couldn’t care less”

Helpful Report

Posted 4 weeks ago

“Chairs arrived damaged - still waiting to hear about replacement set”

Helpful Report

Posted 4 weeks ago

“I ordered a Garden Village Shireburn Quintet Wheelie Bin Store for £679.99. Before it was even delivered, I noticed they dropped the price on their website to £604.99. I immediately emailed customer service asking for a simple price adjustment for the £75 difference. Instead of doing the sensible thing, they told me I’d have to cancel and reorder. I agreed to cancel, but they dragged their feet, delivered the item anyway, and are now refusing to honour the lower price unless I pay a £224 collection fee to return a massive, heavy palletized item just to buy the exact same one again. Even after asking for manager escalation, they doubled down. Completely inflexible, environmentally irresponsible business logic, and zero customer goodwill. Take your business elsewhere.”

Helpful Report

Posted 1 month ago

“For the love of God do not buy this canopy. We ordered it in good faith and the delivery was fine. My husband spent 6-7 hours on his own putting it together only to discover that the middle strut was faulty and the rubber bungs could not go through the channels therefore you could not attach the roof slides. He then put the roof slides together and 3/4 panels were fine the canvas on the fourth was a different size clearly wrongly manufactured. After multiple attempts to call this company and several dozen emails later they did ship out the strut and canvas. The replacement strut was badly bent and damaged, completely unusable and the canvas was exactly the same fault as the first one! Again today after phone calls and emails and promises ‘the technical dept’ will get back to us, radio silence! If you value your sanity buy something else from someone else we are now sitting in 30 degree heat under a frame with a sail which we have had to emergency purchase at £60 to have some shade. Worst purchase ever! You have been warned.”

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Posted 1 month ago

“One part missing in these sun loungers so unable to use after 3 weeks. No positive reply for missing part replacement or refund. Totally unacceptable and disappointing customer service not making any executive decision.”

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Posted 1 month ago

“Customer service is ABYSMAL. I ordered some garden furniture which I then found cheaper elsewheer - I phoned up to cancel my order and was assured it would be. No refund issued and had to chase this up numerous times, being told that my item was with the courier (yet I never got any disoatch email). Conflicting information and took about TEN DAYS to finally get a refund. Would never use them again.”

Helpful Report

Posted 2 months ago

“Couldn't fulfil my order. Was waiting for over a month. Said back ordering for June but couldn't provide a time frame. Ordered elsewhere.”

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Posted 2 months ago

“Only given 1 star as unable to give zero. Order a bistro set which was delivered quickly. Upon opening the delivery one of the chairs was badly damaged. Rang company straight away to be told to send in pictures and a replacement would be arranged. One week later and only contact is when I ring them to still have no replacement and the excuse they give is to blame Hartman. Avoid at all costs”

Helpful Report

Posted 2 months ago

“I placed an order for an Arbour which shown as in stock (3-5 days for delivery) , after a week I phoned up to be told that yes it was in stock but as it was busy there was a delay on dispatch so I agreed to allow a little longer. Having not heard anything more I chased up again was told that they didn't have it & it would be a few weeks longer which at that point I gave up & ordered it elsewhere. In summary the item was on the web site as in stock but it wasn't, the only thing I can say in their favour is that they did sort out the refund.”

Helpful Report

Posted 2 months ago

“Awful experience with this company. I ordered a garden furniture set over the weekend and payment of almost £1,000 was taken. The order was subsequently confirmed and I was advised that I would be contacted by the delivery company to arrange delivery. The delivery company duly arranged delivery with me for tomorrow and I arranged to take the day off work and also disposed of my old garden furniture in preparation. I had an email this afternoon from Garden Street cancelling my order with no apology and a statement that their warehouse didn't have it in stock. I spoke to a customer services advisor who said that it was a technical error and there is nothing he could do. I said I would leave a review so other customers were aware that this is their idea of good customer service. He said that is no problem at all and goodbye.”

Helpful Report

Posted 2 months ago

“Dreadful service. Placed an order. 7 days later,received a delivery date & time. On the delivery day, contacted the delivery company to check timings & was informed that the order had been cancelled. No email/ call from Garden Street! Rang them, answer was it's out of stock. Cameron refused to let me speak to a manager or give me a reasonable explanation as to why they hadn't bothered to let me know. I had rearranged meetings etc. He said " you'll have to write in! Beyond incompetent! After my phone call , they then sent me an email informing me that the order was cancelled!!!!!”

Helpful Report

Posted 2 months ago

“Item was not fit for purpose, they would not give me an exchange even though it was faulty. After umpteen texts and emails the solution is still not resolved. I bought this in good faith as an anniversary present for my daughter but that has been and gone. They want me to pay for the return but I should not have to as it is faulty. I bought this item on line as I couldn't go shopping for it as I am disabled and thought it would be easier and yet it has caused me so much unnecessary worry and not being able to sleep. Terrible company.”

Helpful Report

Posted 3 months ago

“A refund was made to me by mistake. As soon as I got the email notification I contacted the company and expected this to be voided. It’s taken three emails and now a phone call. But despite the time I’ve had to put in to reverse their mistake not even a gesture of good will made! Not good customer relations.”

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Posted 3 months ago

“Not the best experience”

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Posted 3 months ago

“Product not the issue. Delivery service was dangerous and must go against manual handling/H&S guidelines. The driver arrived out of the blue at 6pm 2 days before the delivery date. He expected my husband to help him manhandle a boxed 4 seater patio set out of the van and onto our driveway. When we unpacked the set we saw clear instructions on the box for minimum of 4 persons to carry the box. The weight of the box was 82Kg. Very poor show and potentially dangerous to delivery driver and customer. Garden Street did not seem bothered when I emailed to complain.”

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Posted 3 months ago

“Just put my new canopy up outside my door and there's a load of marks/scratches on the perspex....Not happy....No Customer Service to be found!!!!”

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Posted 3 months ago

“Stocked an item, sold and took payment for an item that you didn’t have. Very disappointing.”

Helpful Report

Posted 3 months ago

“No customer service No one responds online chat. Phone line dont work No one replys to emails I had no tracking number to find order, then it arrived only 1 of the 2 parcels. So refused. Would not recommend this company at all. AVOID AVOID AVOID”

Helpful Report

Posted 3 months ago

“Ordered , then order got cancelled.. poor as we was reliant on it.. if you just said you couldn’t get it we could have moved on and got what we needed. It put us behind .”

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Posted 3 months ago

“I bought 3 packs of 4 ROWLINSON 8" LEDBURY SLAT EDGING, and they really are not worth the money, even at the discounted price of £59.99 per pack. The slats are held on to the ground spikes with staples that are near to useless. When tapping the panels into the ground the slats fall off. This happened on every panel. I have photos that I tried to attach but the review site was unable to upload them. These clearly show how the slats have come lose which resulted in me having to screw them all back in place. Really dissapointing and do not expect them to last long. I would it recommend this product.”

Helpful Report

Posted 4 months ago

Garden Street is rated 4.2 based on 7,807 reviews