Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No communication, delivery didn't turn up after waiting in all day when it was booked in for delivery, item arrived with no warning, item was damaged and missing key component so therfore at present useless, customer services were useless regarding all issues all still outstanding, don't evan trust them to refund when item is returned absolutely no confidence in garden street”

Helpful Report

Posted 6 days ago

“I ordered a pergola cover and was advised the size was 4m x 3m. I needed to use this internally on my wooden pergola to make it look nicer. I started to put it up and realised it was too wide but not long enough. The size was 3.4 x 3.7. When I complained they said it was for a 4x3 pergola so obviously it was smaller? Not sure how that makes sense. Chased them by many emails and they turned round and said it was my fault for not checking the size and now I had tried to put it up could not return it. Terrible service.”

Helpful Report

Posted 1 week ago

“Your payment screen is semi obscured by your on line assistant and your plea for a rating. Please move them to a later page.”

Helpful Report

Posted 2 weeks ago

“Very expensive for what it was The measurements are external do the interior is very small Didn’t come with fixings hinges etc they forgot to send it Very cheap wood and bright orange colour Wouldn’t recommend They got my name and my email address wrong too had to chase them for confirmation email”

Helpful Report

Posted 1 month ago

“Paid extra for next day - received nothing . Logged onto site and the item has not even been picked. Slightly concerned that they have a little bit of a sketchy reputation for refunds and returns . I won't use again.”

Helpful Report

Posted 1 month ago

“I have ordered an item last month and apparently 1/2 delivery. I have chased numerous times to be told we had forgotten your email address to reply. I am still waiting and now unable to get a timely response - bad customer experience”

Helpful Report

Posted 1 month ago

“Poor customer service follow through. I ordered an item on behalf of my elderly mother-in-law form my husband's. I called customer service to see if the item could be delivered in time for my husband's birthday. Someone was supposed to call me back. No one did. My husband's birthday came and went. I called again and was promised the item would be sent only to receive an email later to say the item was out of stock. A very disappointing experience all from start to finish.”

Helpful Report

Posted 2 months ago

“Avoid this company. Unhelpful, slow at responding. Live chat makes you email and waste more time. Spent £1300 on garden furniture and a chair arrived with a leg an inch shorter than the others. It’s taken 2 weeks to tell me that the replacement will be delivered within 7 working days… as I say. Go somewhere else. Oh the delivery company they use has a different garden company on the status update emails so you feel like you don’t know who to contact for support. All round it’s poor.”

Helpful Report

Posted 2 months ago

“This company is a disgrace, ordered an item for an 80th birthday gift. Item came with parts missing. I have ample opportunity to send those parts out. They lied saying they had sent them and would recieved either next day or day after. No items received. Had to open dispute with PayPal. Please think twice before purchasing with this company. I informed them they would have to arrange a courier to pick item up, however they are trying to make me pay return postage, even though the issue lies with them. Item unusable and didn't send missing parts.”

Helpful Report

Posted 2 months ago

“No communication at all for delivery. Status only showed awaiting picking. Contacted them by their online chat, as was ordered 1st April still showed awaiting picking 8th April. I was told they would contact courier and they would inform me when they heard back. This was for a birthday gift, so a little urgency would have been much appreciated. However, item did arrive at 2.45pm (there needs to be better communication with delivery) checked item over, two things. Were missing, two tubes for the fountain to be able to function and 13 screws to be able to build. I contacted online again, was told to email them with items missing in which they would investigate then send the items. Told them it was not acceptable as this was for a birthday gift and was not prepared to wait any further, it had already taken 5 working days including date of order. I Was disconnected from chat and I have had to open a case with PayPal. Customer service not good. When I emailed them, I received an automatic response which said it would take a further 1-3 days for a response. This should have been dealt with immediately in the chat, by sending the missing items asap. Not impressed and won't ever use again.”

Helpful Report

Posted 2 months ago

“Be careful what your purchase turns up on. My small two seater bistro table and chairs turned up on a huge palette, the driver would not take it away and garden Street has left me to dispose they pallet as it’s down to me apparently?? This item was so small it could’ve been boxed and sent a few weeks ago from another company. I had the same make table for 4, 4 chairs, 4 seat pads and an umbrella or boxed. NO PALLET! They were unhelpful when I contacted them about the pallet. I am a lady on my own, cannot lift it and have no vehicle big enough to dispose of it. Would no use Garden Street again for this reason”

Helpful Report

Posted 2 months ago

“The item I ordered has not arrived told it would be here today and not even picked from warehouse I would not trust that it will even arrive so suggest going elsewhere for your garden goods”

Helpful Report

Posted 2 months ago

“Ordered some paving and stones to my property but after clarifying before buying that it could be delivered my Order was cancelled after purchasing. Very annoyed as I spoke to sales before purxhase and they assured it would be no problem. My project was put back ar least 2 weeks and I lost my slot to lay the products. I spoke to a local company and they delivered straight away and even dropped it off over my wall. Unfortunately Garden Street lost out on over £450 because their delivery company couldn't deliver.”

Helpful Report

Posted 3 months ago

“Unfortunately the bin store we purchased was a nightmare to build and it has already started deteriorating. Do not recommend.”

Helpful Report

Posted 5 months ago

“After losing $85,000 to what I believed was a genuine investment opportunity, I was devastated when I discovered it was a scam. My funds were gone, and the scammers vanished without a trace. I felt utterly hopeless. That’s when I found Supreme Assets Recovery, and they turned everything around. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝘖𝘳 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Their team worked tirelessly to recover my money. Their professionalism, dedication, and knowledge made all the difference. I’m beyond grateful for their help and highly recommend them to anyone who needs assistance with fund recovery!”

Helpful Report

Posted 5 months ago

“Avoid. Ordered a shed on-line on 22nd November. Received a confirmation that delivery was scheduled for 29th Nov, which was then rescheduled to 9th December. Despite having delivery instructions for if we were out, the delivery was not made and I then received notification that the shed had been returned to the warehouse and was now out of stock ! I contacted Garden Street who advised that their supplier (StoreMore) had allocated my shed to another customer order. I was given a refund, but the shed has now increased in price by £70. Would not use Garden Street again.”

Helpful Report

Posted 6 months ago

“Unfortunately I ordered a greenhouse in August which still hasn't arrived despite a 14-28 day delivery time advertised. The company delivering/assembling (shire) have been very slow and I still don't have a date for delivery. I would be reluctant to use the site again.”

Helpful Report

Posted 7 months ago

“The shed I bought was full of holes 21 in total ,roof and floor panels were useless.and I wanted 4 weeks for them to deliver.no would buy again”

Helpful Report

Posted 7 months ago

“At first it was okay, the customer team seemed to be helpful and freidnly. However, the driver left my order on an area where he was not supposed to, and did not help at all to move the delivery to a different location, even after he was told that the stuff was not supposed where he left them on the day. He claimed that he did not receive any message about this and shrugged it off as if it was not his problems. However, before the delivery day, the customer service team confirmed that the message about where to and not to leave the delivery "has been passed on to the driver" in writing. No apologies and instead blamed me for not answering the door (the delivery came early in the morning, I was still in bed and did not hear the bell). Got in touch with the customer service of the delivery company, and the company brushed off the complains, accused me for being threatening, and still no apologies. I know this was probably just a contracted delivery compnay, but Garden Street also did nothing about the situation. In any case, it was not a good experience and I would not reccomand buying stuff from here.”

Helpful Report

Posted 8 months ago

“Very poor service and communication. Definitely would not recommend! Sent out wrong parts and because I did not contact them as I was assembling it (which was a Sunday and I had paid someone to errect it) even though I had emailed them and called them before I ordered and immediately after I placed the order they still did NOT send the correct configuration. Clearly some communication issues within their company. I asked if I could have the correct parts and for any compensation towards the cost of dismantling and building of the unit which they have said NO ….”

Helpful Report

Posted 8 months ago

Garden Street is rated 4.2 based on 7,488 reviews