Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely swing seat”

Helpful Report

Posted 1 week ago

“item was faulty but they sorted it efficiently and we were pleased with the end result”

Helpful Report

Posted 1 month ago

“The chap at the shop in Crewe was fantastic explain everything, very informative explained everything. Very pleased with his salesmanship! Only one small thing ! He gave us an order date ! However, we waited in ( we are retired) and it didn't arrive! But the day after he rang to say he was sorry and it was just an oversight! We are so happy with our purchase and hopefully when the weather returns to sunny we will enjoy it ! I would recommend your shop salesman in a heart beat to friends who need outside anything !”

Helpful Report

Posted 2 months ago

“I'm happy with the small pebbles I ordered from garden street and I would order from them again. One minor issue I have relates to delivery, Garden Street stated that the courier would be in touch to arrange delivery with me. I got a phone call out of the blue when the lorry was outside my house and I was 20 miles away, they obviously has my number so why didn't they contact me? At least they didn't leave it kerbside like some hauliers and it was put in a sensible place close to my house.”

Helpful Report

Posted 2 months ago

“Excellent service easy to negotiate web site ordered my Victoria arbour delivered promptly by a very helpful driver I couldn't be more pleased,it's now assembled and in position in my garden and looks fabulous,many thanks Garden street”

Helpful Report

Posted 2 months ago

“Easy to assemble. Looks good with plenty of space, easy to access with lift out front. Added four turn button latches to secure lift out section, to increase seal, as location area is dusty. Very pleased with this storage unit would buy again.”

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Posted 2 months ago

“Patio furniture was easy to assemble”

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Posted 2 months ago

“We ordered a complete Garden Set online from Garden Street and the product was delivered free of charge and arrived on a pallet in perfect condition. It had come a long way from Cheshire to Hertfordshire. I would have given this 5 stars but the delivery date was notified to me and it was pure luck that someone was at home to receive this bulky item.”

Helpful Report

Posted 2 months ago

“Friendly, helpful delivery driver. The log store is good quality, and reasonably priced given the amount of timber taken to build it . It was not quite as easy to assemble as I hoped it would be from what I had read in the online reviews. I would use Garden Street again without any hesitation.”

Helpful Report

Posted 2 months ago

“Bin store was as advertised and arrived promptly with courteous driver.”

Helpful Report

Posted 3 months ago

“I ordered a Churnet Valley Cottage 3 Seater Arbour I provided my telephone number, requesting a prior delivery notification call. However, out of the blue and lucky to find me at home, the driver arrived at my door for sign-off, having unloaded in the wrong street! He apologised that he'd seen delivery instructions but without my phone number. Carrier's fault or yours? Either way, come on!!! He had to reload and move to where the item was needed. The item is less of an arbour and more of a hutch. Such a shame when a higher (about 1/2 metre) and deeper (about 1/4 metre) structure would have been ideal. Construction is much as expected for its intended use. Rational design would have produced a much more useful item with very little extra manufacturing cost.”

Helpful Report

Posted 3 months ago

“Greenhouse looks great and the installation men were friendly. I haven't been able to check the window yet as waiting for the warmer weather. Having to use more sealant to seal the different wooden structure panels as the roof is letting in rain.”

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Posted 4 months ago

“Helpful service. Expensive for returns.”

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Posted 4 months ago

“Greenhouse went up today found 2 wooden beads for the windows were missing instructions were easy to follow overall pleased with our purchase and recommend sealing it”

Helpful Report

Posted 5 months ago

“It arrived in a tall box and I had difficulty getting it out. I tried to keep the box in tact as so my son could safely transport it after Christmas, but sadly a large part of the top snapped off. Very upsetting, maybe it should come with a warning to cut the box rather than trying to slide it out.”

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Posted 6 months ago

“Good! It is better to place if garden is not toooo windy”

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Posted 6 months ago

“All was good a minor defect in seat but I put it right”

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Posted 6 months ago

“I do not do reviews!”

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Posted 6 months ago

“Such a big greenhouse comes in such a small box hahah. I wanted to buy my partner a greenhouse for his birthday (his choice) and after looking at Google for days Garden Street came up. Looking through they had one he liked so ordered it then and there. It arrived a few weeks later and I set to work painting it before building it. The instructions were fine apart from the ones on how to vent operating hinges but I worked it out in the end. He is very happy with the quality of the product. I built it by my self and on some parts even with clamps it was tricky but I did it.”

Helpful Report

Posted 8 months ago

“Very good company to deal with, nice people, good product, good price.”

Helpful Report

Posted 8 months ago

Garden Street is rated 4.2 based on 7,488 reviews