LYNDA G
Experience overall was fine. Couple of things though…initially told that there was 16/18 week lead time, but then received a random SMS (nothing from Garden Street) from a delivery company only a couple of weeks after ordering providing a delivery date of the following week. Couldn’t figure out what it might be and thought it was just a scam…I finally figured out it might be this item, but had to chat to Garden Street to make sure. They advised they didn’t know as they pass orders over to delivery company. I had to ask them to investigate to make sure - and they did to be fair - and very quickly. Courier company arrived on day they said they would (delivery guys were really great) but I was never given contact details for delivery company, therefore couldn’t change date. Also was not provided with an delivery timeslot, so had to just wait in. The date given was a Saturday so not too bad but would have been a different story if it was a working day for me. So overall, item was delivered months ahead of schedule, I wasn’t actually ready for it but made it work. (Just for clarity, an earlier delivery was much better but I’d made alternate arrangements by then based on lead time stated when I ordered). Communication could be much improved between Garden Street/courier/customer though. I would definitely order from Garden Street again but would also keep in mind what I’ve stated above.
1 year ago
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Garden Street has a 4.2 average rating from 7,056 reviews

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