Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,494 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,494 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was the best price online , delivery was very prompt with good communication from the courier company .”

Helpful Report

Posted 1 day ago

“I did a lot of bin store research and chose Garden Street as they offered a triple bin store for different sized bins. They also had good reviews. Unfortunately I am not able to give a positive review. I ordered a 240/240/140 bin store but received a 240/240/240 bin store. I have given Garden Street plenty of opportunity to rectify the problem but have received no satisfactory explanation ot any form of compensation. The instructions provided are absolutely terrible, so we had started building the store before we realised we had been sent the wrong size. At one point I had to get a magnifying glass to read a measurement. You have to drill all the holes yourself and we had to saw a piece off one part to make it fit, possibly another piece sent in error? It took us at least 8 hours to assemble and it definitely takes two people. It also arrived very wet and that led to the swelling of some of the wood. The assembled bin store is certainly not perfect but it is better than looking at the bins. On the whole disappointed though.”

Helpful Report

Posted 1 day ago

“Having bough a 3 seater bench previously, I bought a 2 seater version. I found that the screws were too big for the pre-drilled holes. Having to use pliers to get any sort of traction, I ended up damaging the wood in two places. The phone /email help I received was good and different screws were sent. Whilst an improvement I still had to use pliers to finish the job. I think there may be a problem with the materials that are being supplied. order no #241954 Her is my initial email: Hello I have begun to assemble this item and am really struggling. The 6x 100mm "self tapping" screws seem significantly too big for the holes OR the holes are too small? I'm pretty strong but all that has happened is that the screw holes have rounded from the Allan key pressure. I can't understand this. I had no problems with a previous order for the Lytham 3 seater version. Can you suggest what the problem may be?”

Helpful Report

Posted 1 day ago

“A fantastic purchase. The four seasons garden room has been amazing since our summer purchase in 2024. We have sat out in all weathers. It’s extremely well built and was erected on site by a man who knew exactly what he was doing. Thank you Garden street. It’s my Greek Retreat this summer.”

Helpful Report

Posted 1 day ago

“I can't thank garden street enough they were so very helpful, After trouble with another garden centure in which I brought a 3 seater swing from and they never put my order through! So I brought my lovely 3 seater swing from garden street in the end and so so glad I did can't falt them. and very fast delivery, my swing is up and we have a cup of tea in our garden on our swing every morning. Thank you so very much.”

Helpful Report

Posted 2 days ago

“Ordered Bramblecrest set and 3 days later it’s set up in my garden. Fantastic service and great product. I have 2 other Bramblecrest sets and they still look like new 2 years later ( recommend covers for the winter)”

Helpful Report

Posted 1 week ago

“What a little gem of a find. After researching the garden furniture I wanted, I refused to pay the inflated price stated at our elite garden centre. Garden street offered the same Kettler set but at a considerably cheaper price. I was initially concerned about paying a company I’d never heard of, and not locally based, but the communications (and trust pilot review) were great. Delivery was quick - the chaps were professional and helped me negotiate the heavy box into position. I’ve since returned to buy the cover and have encouraged friends and family to check out the website. Thrilled.”

Helpful Report

Posted 1 week ago

“As advertised and a very good solid arch”

Helpful Report

Posted 1 week ago

“Saw this garden furniture set online and thought it would look great in our garden.Ordered it which was pretty easy and it arrived on time,well packaged.Once we put it in situ we were very happy with it.”

Helpful Report

Posted 1 week ago

“Excellent product at a very reasonable price and quick delivery. Recommended company to buy from”

Helpful Report

Posted 2 weeks ago

“Great product, delivered quickly. Will definitely use again”

Helpful Report

Posted 2 weeks ago

“No communication, delivery didn't turn up after waiting in all day when it was booked in for delivery, item arrived with no warning, item was damaged and missing key component so therfore at present useless, customer services were useless regarding all issues all still outstanding, don't evan trust them to refund when item is returned absolutely no confidence in garden street”

Helpful Report

Posted 2 weeks ago

“Product and service both excellent”

Helpful Report

Posted 2 weeks ago

“Lovely swing seat”

Helpful Report

Posted 2 weeks ago

“Beautiful swing seat delivered when expected. Even though we were late back our delivery man went in the side gate and assembled it anyway. When we got back 20 mins later it was all done. Great service!”

Helpful Report

Posted 2 weeks ago

“Very happy with the item and a great price. An issue with a damaged component was swiftly rectified and a replacement part was sent. Great service.”

Helpful Report

Posted 2 weeks ago

“The best price and super quick delivery.”

Helpful Report

Posted 2 weeks ago

“Really pleased with my garden furniture from Garden Street. The service in store was excellent as was delivery. Would definately recommend to friends and family”

Helpful Report

Posted 2 weeks ago

“Product is great with a very reasonable price. Delivery was made as promised on date and on time.”

Helpful Report

Posted 2 weeks ago

“Easy to put together. It’s really lovely, thank you”

Helpful Report

Posted 2 weeks ago

Garden Street is rated 4.2 based on 7,494 reviews