I never received a call as requested near time of delivery only after the product was left at the front of my house for anyone to pinch and after opening realised it was not what I had ordered so had to phone and have to go through all the same hassle again now, when I eventually get a date when the correct item is to be delivered, very disappointed at the moment
The packaging looked fine on arrival.
On assembly the B 2 corner post was missing its riv nuts, the F side bar and the E cross bar was damaged at the end where end cap O fits and also the canopy tube had a broken weld on the hook to the runner, loose in the packing.
I supplied and fitted new riv nuts and reshaped the cross bar and side bar to fit the end caps O. A cable tie is holding the canopy tube to the runner.
The difficulty of the build has spoiled the experience!!
Ordered a patio set. Driver arrived between the times I had stated were not convenient. 4 slabs were broken on the pallet. The slabs were so loosely packed on the pallet, they had clearly rocked from side to side in transit. The tail lift was not strong enough to manage the weight of the pallet, as a result the hydraulic sack trucks embedded themselves in the metal plate lining the tail lift. We ended up having to lift each slab of the pallet, until the weight of the remaining slabs made it easy enough to free the sack trucks from the metal plate lining. Have sent pictures, now waiting for replacement slabs.
We never received the goods. Despite a 1 to 3 working day delivery time, apparently the goods "went missing" in transit. We were then told we wouldn’t get the item until after the end of July ie 6 weeks hence. Not good, not happy. Full refund was quickly given, at least.
Waited in all day and the delivery didn,t arrive .Was delivered the following morning .Feel I have wasted a day when a phone call would have sorted the problem
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