Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The swinging chair I ordered took longer than was expected to be delivered 3 weeks instead of 2 weeks”

Helpful Report

Posted 1 week ago

“Had to contact company as arbour came with no instructions or fixings - these were delivered promptly the following day. The arbour is excellent quality & well made. My only gripe is that it was delivered on a wooden pallet which you had to dispose of yourself”

Helpful Report

Posted 2 weeks ago

“As a repeat customer I would normally recommend but on this occasion the delivery was late blamed on the supplier. The supplier then delivered part of the order which I had to sort out the error. It was all resolved but it would make me think twice about ordering again. Such a shame as the products received are of excellent quality”

Helpful Report

Posted 1 month ago

“Service by phone was good and the items are in very good condition BUT you should find an alternate delivery company. There was a chapter of mishaps on delivery.”

Helpful Report

Posted 1 month ago

“Our item arrived with the wrong washers and it took 2 weeks to receive the right ones. Also feel the description and images were misleading because they don't show the metal brackets and ground anchors required for installation (ground anchors aren't provided so we have to source our own). This should be made clearer before purchasing.”

Helpful Report

Posted 2 months ago

“Ok, but some screws missing. Had to purchase more, and when mentioned they said we should have returned it. So, I was expected to dismantle the pergola?? After 4 hours hard work I dont think so! Would not assist on this matter. We were 14 screws missing, but I will say overall the service was ok. Aftersales needs improvement.”

Helpful Report

Posted 2 months ago

“Very happy with furniture but delivery was not good at all. The one man van arrived, pushed heavy boxes out of van then dragged them onto drive. All boxes damaged. Asked him to help put into secure garage, he said not his job. How can one man deliver such heavy furnitre and dump and run. Very very bad.”

Helpful Report

Posted 6 months ago

“The product overall was good when errected however there had to be small adjustments to be added. I had to purchase strips of beading to go over joints and needed to put more boards in to strengthen flooring the felt for the roof was very minimal so I bought a roll to ensure roof was properly covered considering the cost was just short of a £1000 I felt just a little more attention to detail could be applied to the final product.”

Helpful Report

Posted 8 months ago

“Very good product only downside is they don't take the pallets away”

Helpful Report

Posted 9 months ago

“It’s not as solid as expected it feels a bit flimsy and not very square. A split in one of the doors has begun to form about a month after building it.”

Helpful Report

Posted 10 months ago

“Purchase of log store frustrated because item was wrongly numbered on website, which lead to wrong product being delivered. However, the company was helpful in arranging collection and replacement. Happy with the quality of the product.”

Helpful Report

Posted 1 year ago

“The actual item is very good. What I did not realise is that the pallet it was delivered on is my responsibility for disposal. So be aware if you order any item you may need to dispose of a pallet.”

Helpful Report

Posted 1 year ago

“Excellent ordered lifetime shed got it delivered on time, the reason I didn’t give 5 star is because after I ordered the price was reduced almost £300 so when contacted them they refused to make the adjustment, and was told to cancel the order which ,means it will be delayed for few days, just couldn’t be bothered, normally when I make request when the price gone done and it was not dispatched, the company happily would refund the difference is.”

Helpful Report

Posted 2 years ago

“I purchased my item.I was meant to receive a Free Bag ...after 6 emails,I am still waiting ....poor Customer Service, Unfortunately, they are not really Customer Services 😕 Finally, the Free Bag has arrived, thank you Garden St. I think the Customer Services are starting to improve..”

Helpful Report

Posted 2 years ago

Hello, We have not had any emails from you. The item you have purchased is a Gutter Kit which does not include a free bag. Kind Regards,

Posted 2 years ago

“I ordered but had to wait a while to hear from GS. In fact, I had to write to remind them, and also mentioned that my items had since been reduced in a sale! Bless them, they delivered the goods the next day and credited my card with the difference between the original and the sale price!”

Helpful Report

Posted 2 years ago

“Not impressed they we’re lucky to get three stars Managed to get a lot off excuses and £100 refund after a few weeks on a £1000 plus patio canopy from palram that was damaged by laying the steelwork on top of the polycarbonate sheets Only one that had a clue was Dave”

Helpful Report

Posted 2 years ago

“Difficult one as ordering and price was great downside was delivery, no communication whatsoever and expensive gate dumped in front garden in sight of every passerby, lucky it was still there when I got home. If I was GardenStreet I would be thinking of changing courier or at least having a word with them they are losing you stars.”

Helpful Report

Posted 2 years ago

“Recently ordered triple bin store. Arrived promptly. Very friendly delivery man. Disappointed with aspects of this bin store. Advertised as top quality and as a solid build. It isn't. The front is very flimsy. Some of the wooden boards arrived broken or split. My husband had to replace them. Some of them weren't attached properly as the nails were sticking out. We feel that it would benefit from handles on the lids so added them ourselves. Overall it does make the garden look much tidier but it's quality doesn't match the high price tag.”

Helpful Report

Posted 2 years ago

“Ledbury slat edging could be better quality - wooden slats coming away from posts already. Only stapled in.”

Helpful Report

Posted 2 years ago

“Booking form issues”

Helpful Report

Posted 2 years ago

Garden Street is rated 4.2 based on 7,488 reviews