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Garden Street Reviews

4.2 Rating 7,062 Reviews

81 %

of reviewers recommend Garden Street

Company Reviews

Product Reviews

4.2

Based on 7,062 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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03335771926

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sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

Garden Street 5 star review on 26th August 2023

Garden Street 5 star review on 17th July 2023

Garden Street 5 star review on 3rd July 2023

Garden Street 5 star review on 30th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent ordered lifetime shed got it delivered on time, the reason I didn’t give 5 star is because after I ordered the price was reduced almost £300 so when contacted them they refused to make the adjustment, and was told to cancel the order which ,means it will be delayed for few days, just couldn’t be bothered, normally when I make request when the price gone done and it was not dispatched, the company happily would refund the difference is.”

Posted 10 months ago

“I purchased my item.I was meant to receive a Free Bag ...after 6 emails,I am still waiting ....poor Customer Service, Unfortunately, they are not really Customer Services 😕 Finally, the Free Bag has arrived, thank you Garden St. I think the Customer Services are starting to improve..”

Posted 10 months ago

Read Garden Street Reviews

Hello, We have not had any emails from you. The item you have purchased is a Gutter Kit which does not include a free bag. Kind Regards,

Posted 10 months ago

“I ordered but had to wait a while to hear from GS. In fact, I had to write to remind them, and also mentioned that my items had since been reduced in a sale! Bless them, they delivered the goods the next day and credited my card with the difference between the original and the sale price!”

Posted 10 months ago

“Not impressed they we’re lucky to get three stars Managed to get a lot off excuses and £100 refund after a few weeks on a £1000 plus patio canopy from palram that was damaged by laying the steelwork on top of the polycarbonate sheets Only one that had a clue was Dave”

Posted 10 months ago

“Difficult one as ordering and price was great downside was delivery, no communication whatsoever and expensive gate dumped in front garden in sight of every passerby, lucky it was still there when I got home. If I was GardenStreet I would be thinking of changing courier or at least having a word with them they are losing you stars.”

Posted 11 months ago

“Recently ordered triple bin store. Arrived promptly. Very friendly delivery man. Disappointed with aspects of this bin store. Advertised as top quality and as a solid build. It isn't. The front is very flimsy. Some of the wooden boards arrived broken or split. My husband had to replace them. Some of them weren't attached properly as the nails were sticking out. We feel that it would benefit from handles on the lids so added them ourselves. Overall it does make the garden look much tidier but it's quality doesn't match the high price tag.”

Posted 11 months ago

“Ledbury slat edging could be better quality - wooden slats coming away from posts already. Only stapled in.”

Posted 11 months ago

“Booking form issues”

Posted 11 months ago

“The delivery time was brilliant and although the quality of the bench is good the overall finish isnt”

Posted 1 year ago

“I purchased a shed from garden street .co.uk, which said it was fully assembled. However, when it arrived it was flat-packed and very heavy. The driver told me that they never send out sheds fully assembled, thankfully he placed it in my yard, as I could not have moved it due to it's weight. If an older person had ordered this they would have been quite shocked and probably had difficulty assembling it.”

Posted 1 year ago

“Single wooden chair very good quality but no screws to put it together you would think this would have been noticed When it was packed”

Posted 1 year ago

“Issues with arbour, although I cant blame Garden Street, issue was with their supplier. Garden Street helped resolve issues.”

Posted 1 year ago

“Product good value for money took over stated time to arrive Improvements needed on pallet they wasnst aware if had right customer as dumped on road . Had a sick husband so how was I going to get it in myself”

Posted 1 year ago

“I was really pleased and impressed with the price of our log store, other providers were charging a much higher price. The item was delivered within estimated timescales. There was a problem with the roof where the front had snapped and another slat had snapped where a nail went in. When I called the help line they were quick and efficient in their support and a new roof was ordered after emailing in a couple of photos. We've now been able to fully assemble the store and really pleased with it. We did find there was 1 screw that we had trouble with at the bottom but this could just be down to chance of a knot in the wood.”

Posted 1 year ago

“We are very happy with the finished product however we were not happy with the condition of the item received. The floor was unacceptable (big gaps in boards and not strong enough for purpose) so we had to buy sheets of MDF to put down. The finish of the wood was also terrible. Very rough and would not have been safe to let a child play inside. A lot of sanding was needed just to make this safe. The wood also had several large holes which had to be filled. If I had time to return this and order another in time for my daughter's birthday I would have. After a lot of work and additional cost I am extremely happy with the finished product but not sure i would be able to recommend.”

Posted 1 year ago

“The furniture arrived on time in large boxes which the driver refused to take round to the back of the house. I was in hospital at the time so my wife had to unpack the boxes and carry the settees, chairs and table around to the back of the house on her own. Apart from that bad experience, we love the dining set and have used it many times when the weather has alowed.”

Posted 1 year ago

“Ordered 6x6 garden bar but got sent a 6x4 garden bar”

Posted 1 year ago

“Very satisfied with ordering and delivery process. The assembly instructions were basic. It was not very clear where the screws should go to assemble the seat. It would have been helpful if the holes had already been drilled. Pleased with the end product after a fraught construction process.”

Posted 1 year ago

“The company, I can't complain too much about. The delivery wasn't put as far back on my drive as I had asked, which meant I had very little space for my car. The shed though, a different matter. A piece was missing from the roof panel, nails not connected to anything, pieces missing from some of the tongue and groove, not square, one door was cut wavey, the windows are flimsy and could easily be yanked open. My builders had to adjust everything. They cursed all the way through putting it up. They couldn't believe I had paid that much for such poor quality. The recommended getting a partial refund, which I haven't done, so far. I have just been too stressed and disappointed by a Mercia shed. It is up and looks ok from a distance. I know where the flaws are. It does a job, keeps my things dry.”

Posted 1 year ago

“3 Seater Arbour - Delivery came with only 15 minutes notice with a phone call from the driver, I never got a call prior to this to confirm a date and as no one was at home the driver had to leave it on the driveway. When assembling, pre-drilled holes would have been beneficial to help fix each section not only in the correct location but to stop any rounding off of screws before they were secured. Luckily I am a builder and with the right tools this was easy to assemble to a layman this could be very difficult. When complete looks great.”

Posted 1 year ago

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Garden Street is rated 4.2 based on 7,062 reviews