Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,312 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 8th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes received where worn and the leather creased. It was clear from the shoes and packaging - this were a return or had been in shop and tried on more than once. This is not the standard I would expect. These shoes were a consider purchase and for that I would expect a perfect pair of shoes. Pretty disappointing for a brand I like.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am really sorry to hear that you have received shoes like this. All items should be quality checked before dispatch. Please be assured that we will let the dispatchers know to avoid disappointment to others. I can see that you have been in touch and returning the shoes to us for replacement. There are notes on your order to say what has happened and we hope to have a perfect pair sent out to you. We apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 3 years ago

“I love Gabor products but…….I bought a pair of Gabor boots this week from what I believed to be the Gabor website( it was advertised as such) However, it transpires from the email contact it is actually Charles Clinkard. I looked at both Gabor and Charles Clinkard reviews so would not have purchased from them if I had known. Unusually I had a few problems ordering and customer service in the telephone and email contact was good. Delivery was quick. I ordered on Monday and received Friday. However , I m so very disappointed. These were not a sale item. i have taken photos that show the box was smashed and the suede boots are in poor condition, shiny, worn & white in many partsI believe they are probably a display item. I am not Not impressed and would not recommend. Looking at other reviews I am not happy to return them. I should have purchased a used pair on eBay for a quarter of the price”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are Charles Clinkard however have the licence to operate www.gaborshoes.co.uk as they are based overseas but we are not Gabor directly. Our company holds one of the largest amounts of Gabor stock within the UK. Items are sourced from our warehouse and retail stores however any issues with quality or packaging should be highlighted before they are sent, we are very sorry these arrived in the condition they have. Although the box is there it protects the contents, we fully appreciate your disappointment with regards to the pair you received. I have sent a private email via your order to offer assistance with this and we look forward to hearing back. Please be assured your comments will be passed onto the teams involved in the process of your items and if we can offer any other assistance do get in touch. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I sent for a pair of shoes costing £95 but unfortunately they weren't suitably so sent for the next size. In the meantime I went to the post office to send the unsuitable pair back and was shocked to find they cost me £8-89. Why do you not do FREE returns like other people? Shocking. I won't be buying from you again because of this !!”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you are disappointed with our returns policy. Terms and conditions are included on the website to help customers in deciding whether to make a purchase however we will ensure your comments are passed on to the relevant teams. We hope you will reconsider ordering in the future and if we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I still have not received my delivery. I received a text to say they would be delivered on 31st December and rearranged for them to be delivered to redirected to my local pick-up point. A week later I called DPD for an update and agreed they would be delivered on Saturday 8th January to my home address. I have just checked the website to see they have been sent back to Clinkard GRP. I have been charged for my boots - but still have not received them. I am very disappointed by this process of online shopping.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry your items were not delivered, we are able to confirm there was a mix up with the couriers however your parcel has now been resent and should have arrived safely with you. If we can assist further please do let us know. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Box that boots arrived in has hole in and corners scruffy looks very old !”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review, We are sorry for the quality of the packaging on your recent order. Any issues with the box should have been noted and a replacement box used to send your boots with fresh packaging. Please be assured we have forwarded feedback to the teams taking care of your order to investigate how this occurred and we are naturally disappointed. If we can help further in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Returned the boots as I found them £25 cheaper elsewhere! This is not a Gabor site my mistake. Nothing wrong with the boots fitted perfectly.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are Charles Clinkard and we have the licence to operate www.gaborshoes.co.uk as Gabor are based in Germany, we are not Gabor directly however we do have one of the largest stocks of the range We are delighted the boots were a good fit however are disappointed you returned these for a refund. Our Price Match policy is that if another stockist with a high street presence has the same item, colour and size available in stock then we will match the price for you. If you do see an item cheaper on another website, do give us a call and we can look into whether a price match would be applicable. Please do visit us again in the future and we look forward to any questions that you may have. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The delivery by DPD was delayed three times, eventually I had it delivered to a local collection point. When unpacked what a disappointment the Gabor box was ripped not DPD I suspect the shoes were puckered and the box contained an extra insole!! why. The shoes were intended as a present, they have obviously been returned. I don’t think I will ever shop at Clinkard again.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your email Please accept our sincere apologies for the quality of the items you received, orders are checked prior to sending and it is very disappointing that these arrived with you. Do be assured that this will be investigated internally with all departments who took care of your order and we hope you will reconsider ordering in the future If we can offer further assistance please let us know Kind Regards Nicola-Customer Services

Posted 3 years ago

“on the small side and cost £11.05 to return. It is not the shoes but the company I dealt with. I love Gabor shoes. Charles Clinkard”

Helpful Report

Posted 3 years ago

Thank you for your review. You can send items back using any courier or service that you wish. If you use Royal Mail second class it is quite cheap to send items back, you can then add tracking for approximately 80p. You may have used a next day signed for service which can work out expensive. There is also a link to collect + on our website which is £4.49 and covers up to 10 kilo of returns. This means you can return several items together. We also have several Charles Clinkard stores where you can take returns back to and they can organise a refund for you. I hope that this helps for future reference. Kind regards, Janice - customer services.

Posted 3 years ago

“Paid a fortune to return boots. Should be cheaper options available”

Helpful Report

Posted 3 years ago

Thank you for your review. You can send items back using any courier or service that you wish. If you use Royal Mail second class it is quite cheap to send items back, you can then add tracking for approximately 80p. You may have used a next day signed for service which can work out expensive. There is also a link to collect + on our website which is £4.49 and covers up to 10 kilo of returns. This means you can return several items together. We also have several Charles Clinkard stores near to you where you can take back to and they can organise a refund for you. I hope that this helps for future reference. Kind regards, Janice - customer services.

Posted 3 years ago

“These boots are very narrow.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear the shoes were unsuitable. This style is a UK D+ FITTING which is the widest fit in Gabor As style and fit is personal to each customer, its difficult to know what will fit perfectly however we do appreciate your feedback as this will help other customers in deciding whether to purchase these boots. If you need assistance in locating another pair please can you contact us on 0345 241 7742 or send an email to sales@clinkard.co.uk Kind Regards Nicola

Posted 3 years ago

“The boots are nice but I ordered a size 5.5 and I was sent a size 5. The box and invoice states they are size 5.5 but the boots inside are a size 5. Clearly nobody checked the contents of the box before delivery, which I was both surprised and frustrated about, especially considering the quality of the brand.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Items are checked prior to sending and we are disappointed to hear the wrong size was inside the box, we will investigate how this occurred. We have emailed you privately to help further and are very sorry Kind Regards Nicola-Customer Services

Posted 3 years ago

“As a large brand I would have expected you to have free returns, especially as it is so easy to set up with Royal Mail. It’s disgusting you expect the customer to pay for it. My return was due to be delivered to you today (guaranteed 24 hour service) and no contact from yourselves. I won’t be buying from you again.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. With reference to your return, we have now processed this for you and a refund is on its way. We do receive a large number of deliveries per day and try our hardest to action these however fully understand your frustration especially as you paid for an enhanced service. We are sorry to hear you are disappointed with our Returns policy, we will ensure your comments are passed onto the relevant team along. We are always looking at ways to enhance our services and your feedback is important to us going forward. If further assistance is required do let us know Kind Regards Nicola-Customer Services

Posted 3 years ago

“I received a pair of size 5.5 shoes not 6 as I ordered and they had been worn”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review Firstly we would like to apologise that the incorrect sized shoes were sent and additionally that the quality of the items was poor. Items are checked prior to sending and we are very disappointed you received this pair. We can see you have now received a refund and we are investigating how this oversight occurred. Please do not hesitate to contact us for further assistance Kind Regards Nicola-Customer Services

Posted 3 years ago

“These beautiful boots would be perfect but they are a very large fitting so had to be sent back. I am usually a size 6, but a 5 or 5.5 would be needed. Please can they be made in a standard width too. Even with 2 pairs socks and insoles they were too wide. Sooooo disappointed.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are very sorry that these were not the perfect fit for you. Of course, we will inform Gabor of your comments and possibly they may review their styles in the future. If we can assist please do get in touch Kind Regards Nicola-Customer Services

Posted 3 years ago

“No way wide fit as couldn't even get my foot. Have previously had boots and trainers that have been great. Had to return so very diappointed this time.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear this style was unsuitable for you. Your feedback is appreciated, as your comments will help others when they are browsing and looking for a shoe for themselves. We hope you find an alternative style which is suitable within our range. If you have any enquiries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I bought the Gabor H width boots which definitely were not. The minute I opened the box they looked so narrow. I have other Gabor footwear so was very disappointed. The return postage really should be free. I won’t be ordering anymore via post!”

Helpful Report

Posted 3 years ago

Thank you for our review. We are sorry to hear that these boots were not wide enough for you. With regard to returns, we do deliver free of charge and you can take your return back to any Charles Clinkard store for refund. Alternatively there is a link on our website which is with Collect+ where for £4.49 you can buy a label that covers up to 10 kilo of returning items. If an exchange is wanted, we would again cover the cost of the postage to you. I hope that this helps for future reference and that you find a boot that is a better fit for you. Kind regards, Janice - customer services.

Posted 3 years ago

“I did not get my shoes! That Clinkard place sent DHL to the wrong address and I could see by the picture of delivery that it was a different house! I need my shoes or money back! This has never happened before but I can’t find a way to contact DHL and am very angry!”

Helpful Report

Posted 3 years ago

Thank you for your review. I have emailed you seperately for you to get in touch with us so that we can help with this. Kind regards, Janice - customer services

Posted 3 years ago

“Cannot write on the boots I ordered as they were not delivered. Still waiting! Poor service.”

Helpful Report

Posted 3 years ago

Hello Thankyou for leaving a review. We can see the item was returned to us due to the post code of the delivery not being correct. Our Customer Services Team recalled this and resent the item back out to the correct address, this shows as now being delivered for you. We hope you enjoy your new boots and if we can offer any further assistance please let us know. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I ordered next day delivery and paid the extra The shoes took two days was too late and the fit was not good so returned them”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review. I can see your order was placed on a Sunday morning. Our next day service is a guaranteed next working day service for orders placed before 5pm. Any orders placed at the weekend would not be dispatched until the Monday for Tuesday delivery. I can see that your parcel was delivered on Tuesday as per our service would suggest. I am sorry that they didn't fit, and can see that you have now returned them. I do hope you will continue to purchase from us in the future. Kind regards, Dawn - Customer Services

Posted 3 years ago

“I am very disappointed. I ordered two pairs of Brooks S Boots, one in "night" shade and one in "caramello shade". When I received my order, there were two boxes in the package, one labelled « Gabor Shoes » and one labelled « Charles Clinkard ». The boots in the Gabor Shoes box (in « Night » shade) were perfect. Packaged with great care (with bubble plastic inserts to preserve the shape) and the product was in impeccable condition. However, the boots in the « Charles Clinkard » box (“Caramello » shade) seemed like they had just been thrown in the box after being worn. They looked VERY used, they evidently had been worn several times, were already wrinkled, not clean and had not been packaged well at all. I understand that it is mentioned on the website that boots may have been « tried on by a customer in a store » or a similar situation, but the condition of these boots went beyond this, and are absolutely not acceptable for a new product at this price. When shopping in stores, discounts are usually offered for demonstration models, and these boots were far more used than a demonstration model. I am extremely disappointed. For a number of reasons, I cannot return the boots (and Gabor makes the customer pay for returns anyway), I am therefore stuck with used "ebay" boots for which I paid full price. I feel taken advantage of as a customer. Furthermore, I was advised by their chatbot to write an email to customer service with photos, which I did, and they never wrote back, didn't even acknowledge my email. The boots are beautiful, but beware that it is a crapshoots, you have no clue what you will receive. If you receive a product in good condition, then great. But like me, you might be stuck with very expensive second hand leather boots. Because of this disappointment, and because they didn't bother contacting me, I will not order another product from Gabor again.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are Charles Clinkard and have the licence to operate www.gaborshoes.co.uk as Gabor are based in Germany Our Customer Services Team have contacted you directly through the order as we have been unable to locate the images or your query sent regarding your boots. We would like to apologise and look forward to receiving an update from you at your earliest convenience Kindest Regards Nicola-Customer Services

Posted 3 years ago

Hello Thankyou for your reply to our email and for attaching the images Our Customer Services Team have been in touch regarding the concerns in your review and we are very sorry for the inconvenience this caused. We would not expect the returns cost to be covered for the poor quality items sent and fully understand how disappointed you are, we look forward to your reply and hope we can restore your faith in shopping online with us. If you have any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

Gabor Shoes is rated 4.6 based on 12,312 reviews