Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,311 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 8th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. Loved the shoes but they were NOT wide fitting as they were supposed to be so rather a waste of time.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are sorry to hear the shoes were unsuitable. As size is individual and each style is unique there is no guarantee an item will fit. This style is a UK D fitting, which is a wide fit in Gabor. Gabor do manufacture an extra wide fit which is D+. We hope you find an alternative style which is suitable within our range. If you have any enquiries please do not hesitate to contact us. With regards, Nicola-Customer Services

Posted 4 years ago

“I placed an order online which was approved by my card company but rejected by your Sage Pay. Tried again with same result. No email from you. Tried again a few hours later using a different card with the same result. However I did then get an order acknowledgement and then a delivery. Days later I was advised of a second delivery having not had an order acknowledgement). So the order which was twice rejected has been filled twice.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry you encountered technical issues via our website, we are actively looking into this concern and hope to have this resolved soon. If you have any further queries do not hesitate to contact us Kind Regards Nicola-Customer Service

Posted 4 years ago

“Very disappointed not the quality I expected from Gabor. Package extremely poor I know they in sale obviously been worn and would say more than once, heels very bad as also soles. Have returned waiting for refund. My first experience of purchasing Gabor as I had been recommended by a friend, If I make another purchase Sale or not I would expect better quality and service. Yours sincerely JE Stoner”

Helpful Report

Posted 4 years ago

Thank you for your review. We have not yet recieved your order back but I have added notes to check the condition when they are returned. We apologise sincerely if they look worn, all items should be checked for quality before dispatched to check that they are a suitable quality to send out. We are sorry for your inconvenience. Kind regards, Janice - customer services.

Posted 4 years ago

“When I placed the order I didn’t think it had gone through so I was quite surprised to get an e -mail the next day. That was fine I liked the shoes. Wish I had done my homework on your returns policy. What company today doesn’t do a free return. There is no way I would of shopped with you if I had realised. It cost £11 to return these shoes so I was at a loss. I will never order from you again or buy your brand. I have your brand in my cupboard there lovely shoes but there will be no more. As the world is changing to internet shopping I suggest you change your returns policy there are plenty of people like me will shop else where. What a shame you value your profits before customers. Goodbye”

Helpful Report

Posted 4 years ago

Thank you for your review. We do deliver free of charge and ask customers to cover the cost of return or take an item back to a Charles Clinkard store. We do have a link on our website to Collect + which is £4.49 and covers up to 10 kilo of returns. We also allow up to 365 for unworn items to be returned for full refund. The £11 may have been for a premium signed for next day service by Royal Mail, most people pay aproximately £3 for a tracked service to return, you do not need to use a next day service. We do take customer comments seriously and will pass your comments on. Kind regards, Janice - cusotmer services.

Posted 4 years ago

“After ordering a pair of shoes , I had to make several calls to enquire about my order and when it finally arrived about five weeks later on opening the box I found i had two shoes of different sizes! WILL NOT BE ORDERING AGAIN.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We have looked into your order which was palced on the 31st July 2020 on our standard delivery service which is dispatched within 5-6 working days. The item was sent on the 4th August 202 and shows arrival on the 5th August 2020 with the courier DPD. We have been unable to locate any contact from yourself and are genuinely sorry you received odd sized shoes. We have emailed you privately to gain further information and we look forward to hearing back from you. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I have no problem with the quality of Gabor shoes however on two occasions I have had to return my purchases and postage has cost me over ten pounds. In future I shall do my online shopping with companies who have a free return policy.”

Helpful Report

Posted 4 years ago

We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with spends over £30.00 However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Wore my sandals twice and they are already broken - really disappointing as I had such a high opinion of your products”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry your sandals have snapped We have sent you an email regarding this and look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Ordered pair of sandals,then got e mail to say dispatched ,then got phone call to say they were out of stock”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. On checking the order we had dispatched the shoes ready to go however after inspecting them closely we noted the colour was incorrect and we no longer held the stock of the one which had been ordered. Our Customer Services Team contacted you as soon as possible to advise and we would like to apologise for the confusion this may have caused. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I’ve made the order and received an email saying that the item is out of stock. I’ve order the same shoes from another website and two days later received an email from Gabor informing me that my order is in the way. I’ve kept the shoes only because the return was not free.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard delivery however do ask for returns to be paid for by the customer, other companies or online retailers will have different procedures in place for their customers. We hope the item you ordered is suitable however you do have up to 365 days into which to return as long as the item is unworn, in good condition and with the original box. If we can offer further assistance do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 5 years ago

“I phoned you 5 mins after ordering something to ask you to cancel the order. The lady was lovely and said it was all cancelled... then they arrived on my door step and I’m still waiting for the refund”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We apologise for any inconvenience caused and can see your order was refunded to your Paypal in June. If further assistance is required do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 5 years ago

“Still waiting for the shoes. Not arrived yet 7 days after supposed delivery date. Why would I recommend Gabor to anyone.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the delay with your parcel, the initial order was misplaced by the courier. We can confirm our Customer Services Team arranged a replacement pair to be sent with an alternative service and we can now see these have now been received, We hope they are just what you were looking for and do not hesitate to contact us further, Kind Regards Nicola-Customer Services

Posted 5 years ago

“I ordered size 6 but received size 6 1/2 . When I complained I was asked to return them but have heard nothing since. My email asking what is happening received no response.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. I would like to sinceely apologise for the delay in the response to your query. Our Customer Services Team have emailed you today with further information. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 5 years ago

“We paid for next day delivery and we’re billed only to be told by the courier we wouldn’t get next day, or the following day or the day after that. After ordering on Thursday we received them on Monday! Already requested via the online portal a refund and as yet I’ve had no response. Thanks...”

Helpful Report

Posted 5 years ago

Hello Thankyou for your review. We are sorry you never received an update regarding your order, we have tried to locate the original contact however have been unsuccessful. On speaking with DPD, they advised they were inundated with deliveries on that day and were unable to complete the delivery for you. We have issued a refund of the Next Day charge which will show back on the original card used at point of dispatch. We hope this information is helpful. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I re-ordered the Fantastic Ladies Casual Sports Trainers £125.00 Code: 1012650 In late December 2019. My previous pair had been refunded as a faulty product and were then out of stock so couldn’t be exchanged. I now live in Japan and ordered them whilst back in the U.K. at Christmas time. They are a lovely shoe and I was expecting better quality given that Gabor were still selling them, but exactly the same thing has happened after only about 20 times of wearing. I’m now stuck in Japan due to COvid19 and cannot get back to the U.K. to return them again. I’m very disappointed. I buy a lot of Gabor footwear and really value the quality and comfort but this style needs removing from your website if you can’t get the product right with the supplier as it will damage your reputation. Sorry”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you have had a problem with this shoe. Most reviews are 5 star so we do not know why on this occasion you are having a problem and we are disappointed to hear that you are. I have added notes to your order that you may return these when you return. We will be happy to wait until it is a suitable time for you to return them to us for inspection. I hope that this helps. Kind regards, Janice - customer services

Posted 5 years ago

“I purchased my shoes online on 24th April and haven’t received them yet. My reference code doesn’t work on the tracking systems either. I sent an email to request information as to where my delivery is at.”

Helpful Report

Posted 5 years ago

Thank you for your review. Unfortunately at this time with the Covid 19 problem there have been some delays. I can see from the tracking that your order has since been delivered and hope that everything is ok. with Kind regards, Janice - customer services Janice Ruddock - customer services

Posted 5 years ago

“Used a discount code but I was charged a full price. Contacted a customer service team but they haven't replied to me. Can someone get back to me as soon as possible?”

Helpful Report

Posted 5 years ago

Thank you for your review. Please can you call us on 0345 241 7742 or email sales@clinkard so that we can look into this for you. Your order number is 1952024. Please quote this when you call. Kind regards, Janice Ruddock - customer services

Posted 5 years ago

“Wear nothing but Gabor shoes and sandals. Was absolutely gobsmacked to receive a pair of sandals which had been worn and returned. The Gabor sign on one of the sandals was completely worn off. The sole on one was filthy. I loved the sandals but had to return them due to the state they were in. I am shocked that they were sent out in that state. Also the box they came in was nearly flattened.”

Helpful Report

Posted 5 years ago

Hello Thank you for taking the time to leave a review. I am sorry you were unhappy with your purchase. We have a rigorous quality check procedure in place so I am surprised to hear this about your experience, I hope you will accept my sincere apologies for this. I will flag this with our dispatch team and in particular the staff member involved - I hope this does not put you off shopping with us in future. Kind regards, Rosie, Customer Services

Posted 5 years ago

“Your GIGI shoes Pacific suede is not blue or even dark blue. When the first box arrived, I phoned you thinking someone had put the black ones in the wrong box. So I ordered a second pair in Pacific suede. These arrived today and are definitely black in daylight or artificial light. Now I have to pay 2 lots of postage to return them.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. The Pacific Suede colour in this style is a very dark shade, this is down to the cut of the materials used and we are genuinely sorry you found this item unsuitable. We have sent an email regarding your return and we hope this will restore your faith in www.gaborshoes.co.uk. Kind Regards Nicola Waller Customer Services

Posted 5 years ago

“Shoes are not even the same! Left shoe has different number and it is not only that. Left shoe was damaged or worn out as the top of the shoe didn't look good at all. They looked like a second hand. Never will order again from this web site. Very disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We would like to thoroughly apologise you received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. We will investigate this internally to how this has occurred. We have messaged you privately regarding this to gain further information and look forward to speaking with you. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“The zips on the trainer shoe wouldn’t pull up. They were extremely stiff but also my arch seemed too high for them to cover, although I haven’t had this problem before. I love Gabour shoes so this won’t stop me buying more as they are so comfy but I’m particularly disappointed because I now need to go out to the post office and PAY to return them!! I will buy them via John Lewis as they pay for returns.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry the zips are not functioning on your Gabor trainers. We have contacted you via your order with regards to the returns and we look forward to hearing from you. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

Gabor Shoes is rated 4.6 based on 12,311 reviews