Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,359 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 19th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shoes but I bought the wrong size, so I was not happy that I couldn't return them to a concession for an exchange. As it was I sent them back for a refund - after travelling 20 miles to the concession. If I had been allowed to exchange the shoes for a smaller size at the concession I would have been a happy customer and kept the shoes. I was so disgruntled that simply settled for the refund and will not shop online with them again. I should say that the customer services assistant who emailed me when I was grumpy, was terrific - a great service from her. This company though needs to seriously look at its policy to not allow concessions to do returns and exchanges for stuff purchased online.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the problem you’ve had. Unfortunately, our concession stores manage the stocking levels of just that store and can’t take returns from online or any of our retail store. We are please to hear you received good service from our customer service team. We appreciate your comments and feedback, this will be passed on. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“DONT BUY AS NOT NEW”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear that you don’t believe the shoes you have purchased were new. If we have sold out of stock in our warehouse, we do source pairs from our stores as each has a small holding warehouse to replenish their own stock. Sometimes, these may have been tried on, but this should always be checked before being dispatched. I am sorry that on this occasion we have let you down. If you had contacted us, we could have assisted you with replacements or the return but can see a pair from your order has now been returned to store. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“The shoes haven’t arrived.”

Helpful Report

Posted 2 years ago

Thank you for your review. Your order was sent out with Royal Mail and reads as delivered. I have sent you the details via email including an image of the delivery and the address that was on the order. Please can you take a look at this and reply to the email or call us on 0345 241 7742 so that we look into this further if needed. Kind regards, Janice - customer services

Posted 2 years ago

“I ordered my usual size for Gabor ballet flats (size 5.5) but they are much bigger than all the other pairs I have bought since 2018. Seems to be a change of sizing with the change in place of manufacture (now Slovakia and not Portugal). I live in Australia so it is too difficult to organise a return and I'm worried a size 5 might be too snug and then I will want the size 5.5 back.”

Helpful Report

Posted 2 years ago

Thank you for your review. I have taken a look at your order and compared to what you usually buy. The fit that you usually go for is a standard width, but on your latest pair, you have chosen a wide fit. This may be why you are finding that the shoe is much more roomy and a little big for you. You can pop an insole inside which will reduce the area in the shoe and make it more snug, it gives the benefit of keeping the shoes fresher for longer too as you can change the insoles rom time to time. I do hope that this information is of help. On a more personal level, I find that if I get a wide fit, I am able to go down half a size to get a more snug fitting. Kind regards, Janice - customer services

Posted 2 years ago

“Very disappointed. Find it very difficult to find small shoe sizes. Love Gabor. Ordered 2.5 size was sent 3.5. Then informed that you didn’t have 2.5 size Return and refund efficient.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, we appreciate that you took the time to let us know about your experience. We apologize for the trouble you had in finding the smaller sizes and for sending the wrong size for your order. Returning and refunding seem to have gone somewhat smoothly and for that, we are very thankful. We are sorry that we were not able to provide the size you were looking for and for your inconvenience on this occasion. Kind regards, Janice - customer services

Posted 2 years ago

“I mistakenly ordered the US size instead of the UK size. I wanted to exchange them, but was told I had to pay to return them and pay to have a new pair sent out. I realize it was my fault, but not great customer service since this was my first order. I sent them back, hoping you will receive them and I will recoup at least some of the cost.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the wrong size was ordered, We are based in the UK and all our listings are in UK sizing. We do ask customers to cover the costs of returns and unfortunately do not offer an international exchange service. I understand the inconvenience this order must have caused you. I can see your order has now been returned and a refund has been issued. Kind regards Michael

Posted 2 years ago

“I am reluctant to chance another pair of Gabor trainers after bad experience (with two pairs) I loved the fit and comfort but shortly after buying, the sole at the heel started to wear very badly. The material seems to have been very cheap. Returned them but was only offered a Credit note. Very disappointing, was always fond of Gabor brand but not anymore. They are expensive, I expect quality for their price”

Helpful Report

Posted 2 years ago

“Shoes now larger than previous purchases means they had to be returned - at my own expense - not good”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the fitting was not right for yourself. Fittings can vary depending on different styles; however, we do aim to make the sizes and fittings as similar as we can. I’m sorry for any inconvenience caused. You can return to any of our retail stores for free. Kind regards Michael

Posted 2 years ago

“After already paying £8 for delivery I was then charged £11 to return the item by the post office. Absolutely crazy, would never order from Gabor again.”

Helpful Report

Posted 2 years ago

Thank you for your review. Delivery to our customers is free, I have checked your order and there was no delivery charge. With regard to returns, we do ask customers to cover the cost of sending orders back, however you can as stated on our website take back to any Charles Clinkard store where they will arrange a refund for you, or use the link on our website, where for £4.49 you can return up to 10 kilos with CollectPlus on a tracked service. Wtih regard to the post office, the £11 will be for a next day service, which you do not need to use. You can send back using second class which will take up to 48 hours to arrive, and then add for aproxximately 80p more some tracking. This may help for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Colour not as the colour in the photo - much lighter so have to return No free returns”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry you felt the colour wasn’t the same as the images provided. We consistently update our images and showcase many different angles to try and get the best representation of colour and style. Kind regards Michael

Posted 2 years ago

“Zips don’t glide so I have sent back - still waiting to hear”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the zips have been stiff on your purchase. I can see by your tracking that your parcel has not arrived back with us just yet, Once we have received them, we will be in touch regarding the problem. Kind regards Michael

Posted 2 years ago

“My Express order is one week late and DPD still won't tell me when I will receive my parcel!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you did not reeive your order when you expected it, but can see that you have since had a delivery. Unfortunately due to the Royal Mail disputes and the impact it has also had on other delivery companies, there have been delays this year and we are genuinally sorry that you have been affected. I can confirm that your express postage charge has been refunded to you. Kind regards, Janice - customer services

Posted 2 years ago

“Haven’t received the shoes. DPD didn’t deliver on the day specified. Got a message two days later yesterday to say the shoes will be delivered today, but now the DPD app is showing the shoes are being returned. Obviously the issue is with the courier, not the shoes.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to see that this has happened and can confirm that you have been refunded in full for the item that is being returned to us. Unfortunately we do not have our own courier and have to use an external service. With the disputes with Royal Mail at the moment, other courier services have been inundated and this has caused problems in certain areas, we are sorry to hear that you have been let down on this occasion. We apologise sincerely for any inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“Love the shoes but arrived later than specified when I placed the order.”

Helpful Report

Posted 2 years ago

Thank you for your review, We are sorry to hear that the item arrived later than expected. Unfortunalely as we do not have our own courier, we have to use external services and there are delays at the present time. We hope that this does not spoil your enjoyment of your shoes. Kind regards, Janice - customer services

Posted 2 years ago

“Disappointing that customers have to pay for returns. Not usual practice with other big companies”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver free of charge and you can return to any Charles Clinkard store within 12 months so long as unworn. Kind regards, Janice - customer services.

Posted 2 years ago

“Loved the shoes but too large. One star because returning them is the customers responsibility to pay the return costs!! I think this is appalling and have never been responsible for returns before. There is no indication as to this policy when purchasing. Shoes cost were £79.99, the added costs are shocking. Will not buy from this company again.”

Helpful Report

Posted 2 years ago

Thank you for your review. In the information on our website, where it says returns, there is full information of how to return. There is a lonk on the webite where for £4.49 you can buy a label that covers up to 10 kilos of returns or you can send with any courier of choice. You can also take back to any Charles Clinkard store at no cost to yourself. This may help for future reference if you do decide to order again. Kind regards, Janice - customer services

Posted 2 years ago

“The boots I ordered almost 2 weeks have failed to arrive. I paid extra for fast delivery as I needed them for an event on 2nd November. It is now the 8th and there's still no sign of them. Very poor service. And I can't find a phone number to speak to anyone about this.”

Helpful Report

Posted 2 years ago

Thank you for your review. We apologise sincerely that this has happened, your order was disaptched on 31st October using an overnight service. I can see from your order that you have had a refund as your order has gone missing in transit. We are sorry for your inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“The boots I ordered arrived in a damaged unmarked box, that looked like it had been in the rubbish bin for some time. The boots itself was far too big and very wide at the top. I would have probably swapped them for 1/2 size smaller- However, given you are the only company I have had to pay for return postage (and insistence to send via tracked delivery) , has cost me more than £10!!!! Something unheard of with any other retailers! Therefore I will never buy from you again - and avoid in future Not a great way to build customer experience, nor loyalty”

Helpful Report

Posted 2 years ago

Thank you for your review. We pay for delivery to customer and also pay for delivery again if an exchange is needed. We do recommend if you return an item, that a tracked service is used as this will let you see when the order is returned to us, but you do not have to do this. Tracking is usually about 80p more than the cost of postage, which you can keep low by using second class mail and not a next day service. You can also take back to a Charles Clinkard store (you have a full year to do this ao long as the item is unworn) or use the link to collect + on our website which is £4.49 and covers up to 10 kilos. We do apologise for the condition of the box, and that you found the boots too wide. I hope that this helps for future reference. Kind regards, Janice - cusotmer services.

Posted 2 years ago

“Very dissapointing service. Do not offer international delivery if you do not choose reputable couriers and have the systems in place to successfully deliver on this service. Delayed, missing, cancelled, refunded was my experience with Gabor. Three weeks of hassle.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry that you have had a problem with your delivery. We use Royal Mail, DPD and DHL which are all reputable firms. I can see on this occasion, we used Royal Mail, but your order has gone missing in transit and has been refunded in full, however your order may still turn up with you. We are sorry that you have been let down, this is not normal, but on occasion we can encounter a problem and we will act on behalf of the customer to resolve this as quickly as possible. We do hope that you might place a new order and this time all goes smoothly. Kind regards, Jaince - customer services

Posted 2 years ago

“Shocking customer service. I bought a pair of sandals from House of Bruar. The strap on one broke after wearing four times. Other customers complained on line of the same problem. I returned the faulty sandal for inspection. I was told that they would require both sandals as their strategy would have been to mend them. I wanted perfect shoes, not mended ones, after wearing so few times I Gabor told me they would not accept a photo of the broken sandal and wanted the shoe sent to HoB. Of course HoB had disposed of it. Rude and abrupt customer service and I'm £85 short. Disgraceful and won't be buying Gabor showes afgainthen contacted Gabor and dispos”

Helpful Report

Posted 2 years ago

Gabor Shoes is rated 4.6 based on 12,359 reviews