Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,630 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,630 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually love my purchases from Gabor and even though i have 3 pairs of these same boots, i could not get these on my feet. Far too narrow. Hope you are not changing your sizing.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We are sorry to hear that your boots were too narrow, the order that this relates to is a pair of shoes in the colour Pumpkin. . With regard to boots, we have not changed the sizing, and when you wear a boot it does stretch a little so a new pair would appear to be tighter. I noticed that the last two orders you made were for a wider fitting and these shoes were a standard, this would make a difference. Kind regards, Janice - customer services

Posted 3 weeks ago

“I have had many pairs of Gabor boots and shoes in a wide fit and they have always been very comfy but these really were not a good fit and were nothing like wide enough for me.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. You have added this to Company reviews and not to item, so others cannot see your comments if they are looking at the item you mean. If you would like to, please go to the item you bought fwhere advertised on the website, and leave a review there. Others will then be able to see your comments on the actual item which will help when they are browsing. Kind regards, Janice - Customer Services

Posted 3 weeks ago

“The boots were narrow and stiff”

Helpful Report

Posted 4 weeks ago

Thank you for your review. Unfortunately on this link, it does not mention the boots you are speaking of. If you go to the boot itself and click onto leave a review, you will be able to let people see your comments attached to the boots you are speaking of. I hope that this helps. Kind regards, Janice - Customer Services

Posted 3 weeks ago

“Disappointed as one show had clearly been worn. Various marks on it which were unmissable. Very disappointing, however bought Gabor shoes before on many occasions which have been great.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are sorry that you received a shoe that showed marks where it had been tried on. When an item is in the sale, one shoe will be put onto display and we are sorry that this was sent out in a poor condition. All shoes should be quality checked before sending and we apologise that on this occasion we have let you down. Kind regards, Janice - customer service

Posted 1 month ago

“I love Gabor shoes. As a woman with size 9 wide feet and needing support as well as wanting a ‘trendy’ shoe. The pair of trainers I ordered were not wide enough and I had to pay £9.95 to return them. Very disappointed- am not purchasing another pair, sadly.”

Helpful Report

Posted 1 month ago

Thank you for your review. You can return items to one of our stores if you have one near, or choose Royal Mail second class which is cheaper. There is also a link on our website to Collect + where you can buy a label for £4.49 which covers up to 10 kilo in one package and is a tracked service. I hope that this may help for future reference. Kind regards, Janice - customer services

Posted 1 month ago

“I have quite a few pairs of Gabor Shoes and I can honestly say this last pair are actually unwearable. Have sores and blisters all over my feet, hugely wide but tight across the top got a size smaller than normal and they are slipping. Very disappointing wish I’d sent them back!”

Helpful Report

Posted 2 months ago

Hello Thank you for your review. I’m sorry to hear the problem you are having. Unfortunately, sizing can vary slightly between styles. We do recommend you try our products around the house before wearing them outside to see if the fit is correct for you. I’m sorry for any inconvenience. Kind regards Michael

Posted 2 months ago

“The shoes were good but the delivery experience was painful. The first delivery was made to the wrong address, then came to us, only for me to find that it was the wrong shoes in the right box! I then had to contact Gabor customer services (who was excellent) who mailed me a pre-paid postage label. The next delivery of the correct shoe arrived a few days later...the only issue was the left shoe appeared to have been taken a beating (relative to the right shoe) - leather was distressed, the loops were scrunched up. It was respectable enough to keep it. I didn't have the energy to organise another re-delivery! The warehouse set up, quality checks of shoes in boxes etc seems to be poor. The shoes itself were fab!”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry that the courier delivered your order to the incorrect address to start with. I apologise also that the shoes were not the correct ones and also for the inconvenience caused. Thank you for your lovely comments about the customer service that you received, we were pleased to be able to help and are genuinely sorry that you had disappointment with the quality of the order received. Kind regards, Janice - customer services

Posted 2 months ago

“I ordered a pair of boots and they came quickly, however they arrived in the wrong colour! I kept them because I could not be bothered sending them back and waiting on a new pair! Not what I expected from Gabor!”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that you received incorrect colour. The colour that you ordered was named Chino which is a light tan in colour. I am not sure what it is you have received as the only other two colours are black and taupe. We do hope that you enjoy wearing these boots and the colour does not spoil your enjoyment of them. Kind regards, Janice - customer services

Posted 2 months ago

“Shoes not finished well - some threads showing. I ordered from Gabor but shoes came from Clinkard with a Clinkard label showing a price £10 less than I paid - so not a good experience!”

Helpful Report

Posted 2 months ago

Thank you for your email. I am sorry to hear of your disappointment. We have tried calling you today, but unfortunately there was no reply. If you would like to contact us on 0345 241 7742 or email sales@clinkard.co.uk, I have added notes to your order so that we can help. We do hope that you will get in touch. Kind regards, Janice - customer services.

Posted 2 months ago

“Lovely boots which arived quickly but on opening the box, they were not what I had ordered - suede not patent. To avoid having to pay to return them I had to travel to the nearest shop to hand them back.”

Helpful Report

Posted 3 months ago

Hello Thank you for taking the time to leave feedback. Please accept my apologies to hear the wrong finish has been sent to you. We would never expect the customer to pay for the return when a mistake has been made by our dispatch team. I have passed this information to the warehouse manager and hope you will continue to shop with us in the future despite this. I can see the boots have been returned at your local store. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 months ago

“I love Gabor shoes, find them very well made and when they fit, very comfortable. However I had to return the ‘wide fitting’ ankle boots as they were absolutely not wide. Very disappointed indeed. I’ll have to resort to buying another make, well known for their genuinely wide fitting boots and shoes, but alas not as elegant as Gabor. So I’ve given only a two star rating as they were not wide as described.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear that your shoes were not wide enough for you. Many of our customers use the half size larger method to create extra area within the shoe. It doesnt work for everyone, but is maybe worth a try to see if this works for you? We do hope that you find a style that you like and is also a good fit for your requirements. Kind regards, Janice

Posted 3 months ago

“Sadly I will be returning this purchase via Clinkards The shoes are too high cut for my foot shape. It was not very clear from the photos on the website. Normally I am very pleased with Gabor products but on this occasion cannot wear the shoes”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear that this popular shoe style is not a good fit for you. It is a little higher cut than some of Gabor other styles. We are happy for you to return the shoes to any Charles Clinkard store where they will arrange a refund for you. Kind regards, Janice - cusotmer

Posted 3 months ago

“Although I love Gabor shoes generally these did not work for me. When I tried to send them back the courier service only insures for £50 - Gabor shoes are always more expensive than that ! So I ended up going to the post office to return which cost £16 ! Gabor really needs to get a better courier !”

Helpful Report

Posted 4 months ago

Thank you for your review. Unfortunately we do not have our own courier and to send orders out but we use Royal Mail and DPD. We do ask customers to return unwanted items to us at their own cost and you may choose any courier you wish. The link on our webiste is to an outside agency (collect +) and we have an arrangement with them where for the reduced cost of £4.49 you can send back up to 10 kilo. You can however visit the Collect + site yourself and look for a service with more options if you wish, such as an insured service. Most customers tend to use Royal Mail second class and then buy tracking which is around 80p more so that they can see when they arrive. They have the option to buy insurance or not, have a next day service etc, but each add on with increase the price. I hope that this information helps. Kind regards, Janice - customer services

Posted 4 months ago

“Ordered shoes and was sent the wrong style so ended up sending them back. I hope you can send them right ones next time”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry that when you returned your item for exchange, that the incorrect item was sent. I can see that the correct item been arranged this time and we apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 4 months ago

“Very disappointed with recent purchase of the Dublin Chelsea Boots inconsistent size. I have worn Gabor boots for a long time and always order 6.5 these were almost 2 inches longer than all my other pairs so had to return but having paid for fast delivery and then the cost to return it was really annoying.”

Helpful Report

Posted 4 months ago

Thank you for your review. The Gabor Dublin is one of our wider range, being the widest that Gabor do. We are sorry if you found the length to be longer also, this should not happen. I can see that you have placed a new order and do hopt that you find these to be a better fitting. Kind regards, Janice - customer services

Posted 4 months ago

“Even though these are the widest fit offered by Gabor they are tight and unsuitable for wide feet. I will be returning them.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear that this popular boot is narrow on you and hope that you find our returns easy to follow. We process all returned orders within 3 working days. You may like to try a half size bigger to increase the area within the boot for a better fit? Kind regards, Janice - customer services

Posted 5 months ago

“Wow. £4.49 to return an item means that this is an online shopping experience that I won't be repeating. Boots are great, but paying for returns isn't.”

Helpful Report

Posted 5 months ago

Thank you for your review. Unfortunately we do not have our own courier and use either Royal Mail or DPD to send orders out for customers, where we cover the postage. We do ask customers to pay for returns or take back to a Charles Clinkard store. We do review customers comments and will pass this on. Kind regards, Janice - customer services

Posted 5 months ago

“I ordered a pair of wide fit boots that were too narrow!! I took a risk knowing I’d need to pay for return postage. My feet are a G and the supposed H+ was too tight. I’m disappointed”

Helpful Report

Posted 5 months ago

Thank you for your review. I am sorry to hear that you found this popular boot to be too narrow. They are an H fitting and you may find that if you would like to try on a half size larger, this will give you the extra area within the shoe that you need. Many customers use this method and it can work well. We do hope that you find a boot that is a better fit. Kind regards, Janice - customer services

Posted 5 months ago

“I have other Gabor shoes. Very disappointed with these ankle boots. The website says wide fitting and I also confirmed with the customer service team. As other reviewers have stated they are NOT wide fitting. I had to pay the postage to return which is unusual.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry that you did not find that these boots were wide enough for you, the reviews are mixed, some saying that they are lovely and roomy and a few people like yourself, who say that they do not seem wide. Your comments will help others when they are browsing. Gabor do a wider fitting which is an H (this boot is a G) or you may find that getting a half size larger, gives you the extra area within the shoe that you need. We do cover the cost of delivery, but ask customers to return unwanted items at their own cost. Kind regards, Janice - customer services

Posted 5 months ago

“I love the shoes but when ordering it is unclear if the shoe size is UK or US. I ordered a pair of boots directly from you and they are 2 sizes to large. I ordered from Amazon as well and issued a return but have not received the return package sticker from you.”

Helpful Report

Posted 5 months ago

Thank you for your email. In the USA we advertise in US sizes. This means that you should be able to order your own size. If you would like to email us at sales@clinkard.co.uk with your order number, we can ensure that you get a return label fro your Amazon order. I do hope that this helps. Kind regards, Janice - cusotmer services

Posted 5 months ago

Gabor Shoes is rated 4.6 based on 10,630 reviews