Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,189 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,189 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hope this message finds you well. I recently placed an order, and at the time of purchase, I was informed that the delivery charges would be around £7, which was acceptable to me. However, a few days later, I received an email from the delivery company, DPD, stating that the product is coming from outside the EU and that an additional €24 in charges would be required. DPD gave me the option to either proceed with the order or cancel it, and I chose to cancel. They then informed me that the product would be returned to you, the seller. I have been waiting for your guidance on how to proceed with this order. If possible, I can provide you with a UK address for delivery. If that is not an option, I would like to proceed with canceling the order and receiving a refund. Please let me know how you'd like to move forward. Thank you for your assistance. Iman Hamze iman.hamze@gmail.com”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sorry to hear that you were asked to pay customs. I can see that the item is on the way back to us so have refunded in full for you today. We cannot change the address due to the strict rules of PayPal, but you can place a new order with the English address for delivery yourself if you wish. I hope that this helps. Kind regards, Janice - customer services

Posted 1 week ago

“Style was good but the toe cap wasn't deep enough for comfortable wearing so very disappointed.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. I'm sorry to hear that the toe cap did not provide the comfort you were hoping for. We appreciate your feedback as future customers looking at this shoe will find this useful. Please be assured, your return has been received and a refund has been processed to your original payment card. We hope you shop with us again and if you need assistance or have queries on alternative options, our Customer Service team is available 7 days a week and happy to help. Kind regards, Hannah, Customer Services

Posted 3 weeks ago

“The two pairs of trainers I bought were very uncomfortable with the leather tongue being too long sticking into my lower leg. If I wore them for any length of time, I am sure they would creat a sore area and break the skin.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. I'm sorry to hear that the trainers were uncomfortable. It’s important to us our products not only look good but feel good too. As these trainers are leather, they can be rigid at first but soften with wear. This is why we have a 365 day returns policy, to give customers to chance to wear around the house to see if this improves wearability. We hope you shop with us again and are able to find a comfortable replacement. If you have further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. Kind regards, Hannah, Customer Services

Posted 1 month ago

“Ordered Navy Gabor Bolan Women Ankle Boots (1044035201) and they should have been wide fitting, these were an extremely narrow boot and certainly not a wide fit. Returned at my cost and refund processed promptly”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear that you found these boots to be too narrow for your requirements. I do hope that you find a pair that is a better fitting for you. We are pleased to hear that you were happy with the return and refund we aim to process returns and refund items within 3 days of the item arriving with us. Kind regards, Janice - customer services

Posted 3 months ago

“Lovely quality but had to return them, although wide fitting in foot, zip on legs would not meet by over 1 inch, ankles also very narrow. Please make more large leg boots, the only one available this year in a small size looked like wellies!”

Helpful Report

Posted 4 months ago

Thank you for leaving us a review. I'm sorry to hear that the fit of the boots was not suitable. We aim to stock a range of styles that cater to different fittings, and I understand how frustrating it can be when a product doesn’t meet your expectations. We appreciate your feedback and please be assured it has been passed along to the relevant department. Kind regards, Hannah, Customer Services

Posted 4 months ago

“Ankle boots were described as Bronz and looked brown but were a very odd metallic colour. I was not happy to pay the cost of the return.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. I’m sorry to hear that the color of the ankle boots was not as expected. We make every effort to display colours accurately but a product's true colour may not exactly match that shown on your device or on our website. We do ask customers to cover the cost of returns postage as outlined in our terms and conditions. Please accept my apologies if this was not apparent when placing your order. Kind regards, Hannah, Customer Services

Posted 4 months ago

“These boots are supposed to be wide fitting but I would consider them to be narrow. So disappointed otherwise they were exactly what I was looking for.”

Helpful Report

Posted 5 months ago

Thank you for your review and for sharing your findings with regard to the fit of these boots. This will help others when browsing. If you maybe try a half size larger, you may find that the extra length is minimal, however it creates more area within the shoe so a roomier fitting. It doesnt work for everyone but many customers who need a wider fitting, use this method. I do hope that this helps. Kind regards, Janice - customer services

Posted 5 months ago

“Boots are fine - packaging leaves a lot to be desired - arrived in a cardboard box which was split at three corners & looked as if it had been kicked along the warehouse floor. At £125 for the pair of boots I think we deserved much better packaging. Unfortunately as a Christmas present they will look like they were bought in a Jumble Sale - very disappointing!”

Helpful Report

Posted 5 months ago

Thank you for your review. I am sorry to hear that the box has been damaged. The box is there ultimately to protect the contents in transit and I am happy to hear that the boots are ok. We apologise sincerely for the disappointment with regard to the box. Kind regards, Janice - customer services

Posted 5 months ago

“I ordered the bronze boots size 7, I have boots and shoes in that size from Gabor. These were too small I could only just get them zipped up ! Very disappointed as I then had to pay to return them .”

Helpful Report

Posted 6 months ago

Thank you for your review and for sharing your findings with regard to the fitting of these wide fitting boots. You may find that a half size larger gives you the extra area that you need. The extra length is minimal but the area increases so gives extra room. And a bonus is that the bronze are reduced in price at the present time. Kind regards, Janice - customer services

Posted 5 months ago

“The insoles are not spongy enough. Boots look nice but no good as there isn't enough padding in the soles so returned.”

Helpful Report

Posted 6 months ago

Thank you for your review. I am sorry that you did not like the comfort of the shoes, and hope that you found our return process to be easy to use and to your satisfaction. Kind regards, Janice - customer services

Posted 6 months ago

“I am afraid the two styles I chose were not wide enough for me, which was disappointing”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us your review. I am sorry to hear your recent purchase was not a good fit for you. I can see your Returns Team received your order and processed a refund yesterday. The funds should show in your account in up to 3 days. We hope you shop with us again and are able to find a more suited boot. If you need any assistance please do not hesitate to let us know. Kind regards, Hannah, Customer Services

Posted 6 months ago

“Impossible to put my foot into the boot.”

Helpful Report

Posted 7 months ago

Thank you for your review. I am sorry your recent purchase was not suitable but please be assured your refund has been processed by our Returns Team. We hop you shop with us again, we have a range of wide fitting boots and our Customer Service Team is happy to assist if you have any queries. Kind regards, Hannah, Customer Services

Posted 6 months ago

“I am really disappointed with the shoes that I have received. On the webpage they looked like the previous pair I had purchased, however these are much narrower. They hurt my feet when I wear them and have left the backs of my feet with blisters. I don't feel like I can wear them again.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear that the shoes that you have bought are not a good fit for you and that you find them to be tight. Unfortunately once shoes have been worn, we are unable to accept them back. Once your feet have healed, if you wear them around the home, you should find that the leather will warm and stretch a little and also your feel will get used to them. We do hope that you find in time that you are able to wear this very popular classic shoe again. Kind regards, Janice - customer services

Posted 7 months ago

“Not received my parcel still waiting 2 weeks on 🙃”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a review. I sincerely apologise you have not yet received your order, but can see you have been in touch with our Customer Service Team and an investigation is underway. Once we have an update from the courier, we will be in touch with the next steps. Kind regards, Hannah, Customer Services

Posted 7 months ago

“The boots I ordered arrived in a damaged old box, the packaging was was worn, torn and there was no shoe stuffing etc., these boot had clearly been worn and returned. I contacted customer services and was able to return these free of charge and I received a full refund.”

Helpful Report

Posted 7 months ago

Thank you for your review. I am sorry to hear that you received a pair of boots that had not been re packed. If a customer orders 2 pair for size and returns one, they do go back into sale, but should be checked upon their return that they are perfect and also re packaged if required. We do hope that you will accept our apology that on this occasion we have let you down and we are genuinely sorry for your disappointment. Thank you for also commenting that you were happy with the customer services and the return service that you received. Kind regards, Janice - Customer services

Posted 7 months ago

“One shoe arrived scratched :(”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a review. I am sorry to hear about the condition of your order. A member of our Customer Service Team will be in touch to discuss with you how we can rectify this situation. Kind regards, Hannah, Customer Services

Posted 7 months ago

“The delivery was quick. Sadly the quality of the shoe was terrible. Fit was fine so I decided to go for a walk. I had peeled skin after just 30 minutes of walk. The shoes left black colour marks on my knee highs which was very annoying. The customer service was very quick to respond and they sent me a prepaid return label. I have sent the shoes back and am waiting for their reply. It's sad because I really liked the shoe. I have been wearing Gabor shoes for many years but it was very disappointing this time.”

Helpful Report

Posted 8 months ago

Thank you for your review. I am sorry about the problem you have had with your purchase, but am happy to hear our Customer Service Team were able to assist you quickly and efficiently. Once your return has been received, we will be in touch to discuss the next steps. Kind regards, Hannah, Customer Services

Posted 8 months ago

“Have only worn these shoes a couple of times and they mark so easily. The brushes they recommend don’t help either. Only suitable for wearing indoors I would say.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave us a review. With nubuck, it is recommended to dry clean with a brush or suede/nubuck cleaner. Protective and reviving sprays are also a good tool to use as this can minimise stains and make them easier to buff out. These can be found in most footwear retailers. Unfortunately nubuck can pick up dirt easily, so does need to be cleaned often. But the right care can prolong the life of the shoes. If you need any advice, our Customer Service Team is available 7 days a week and happy to help. Kind regards, Hannah, Customer Services

Posted 8 months ago

“Too narrow in the width.”

Helpful Report

Posted 8 months ago

Thank you for your review and for sharing your findings. Kind regards Janice - customer services

Posted 8 months ago

“The shoes were lovely ... But returned because they were too tight which surprised me as they were my usual Gabor size. Also the box they came in was tatty and had obviously been used before. Cus. Services said the box was only there to protect the shoes which came as another surprise as they were an expensive pair of shoes.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that this lovely boot was too narrow for you. I find that if a boot is slightly narrow, I get a half size larger as the extra length is minimal but the extra area within the shoe means a much more comfortable fitting. Many of our customers also use this method and although it doesnt work for everyone, it does for many. With regard to the box, we do re-box into a plain box if the box becomes soft or ripped, but if it is damaged in transit, then unfortunately the box has done its job and protected the shoes within. It does sound that on this occasion, it was torn and should have been re-boxed and I am sorry that it was not. We do hope that you find a boot that is a better fitting for you. Kind regards, Janice - customer services

Posted 8 months ago

Gabor Shoes is rated 4.6 based on 12,189 reviews