Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,576 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,576 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 7th September 2025

Moya Stevenson

Gabor Shoes 5 star review on 6th September 2025

Jan Waller

Gabor Shoes 5 star review on 27th June 2025

Marion Baldwin

Gabor Shoes 5 star review on 25th June 2025

Yana Fedorenko

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received order”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us a review. I am sorry to hear you have not yet received your order. Looking at the tracking, Royal Mail are requesting details to re-arrange delivery or a collection point. You can do this yourself on their website, but if you need assistance please do not hesitate to contact us. I can't see we have been contacted to assist with this. If you have queries on orders, our Customer Service Team is available 7 days a week and happy to help. Kind regards, Hannah

Posted 4 months ago

“Very disappointed. Ordered size 5.5 Ruffle Shoes. on 4/4/25. When I received them they were too narrow. I paid for return post and requested an exchange for a 5.5 G fitting. Replacement arrived and although docket said 5.5, the she's were a size 5 clearly marked in a size 5 box. I rang Gabor and and was told that Ruffle is not made in a G! If so, why not notify me. Wasted 10 days, 2 trips to PO to post returns and waiting for refund. A complete waste of my time”

Helpful Report

Posted 5 months ago

Thank you for your review. I’m sorry to hear about the error with your order and any inconvenience caused. It’s understandable to feel frustrated after investing time and effort into a return process that didn’t meet your expectations. We strive to provide clear information about our sizing and availability but I apologise if that wasn’t the case. Please be assured, your order has now been fully refunded. Kind regards, Hannah, Customer Services

Posted 5 months ago

“Purchased Zumba boots, after 1 winter of wearing these a couple of times a week, cracks appeared across the width of the soles on both boots. I contacted Gabor website, Charles Clinkard who refused to offer compensation without a receipt. I was advised to contact Intershoe who just sent me back to charles Clinkard. No-one will offer compensation despite the fact that the damage goes way beyond normal wear and tear as the cracks are on the same spot on each shoe and cover the width of the shoe.”

Gabor Shoes 1 star review on 10th March 2025

Helpful Report

Posted 6 months ago

Thank you for your review. I am sorry to hear about the problem you are having. I understand it is frustrating to not receive the assistance you require. As previously discussed, we are more than happy to assist you if the item was purchased from us. However, we require proof of purchase to proceed. Our Customer Services Team has reviewed your account but has been unable to locate a purchase for this particular style. If you are able to provide a receipt or a relevant bank statement, we would be happy to look into this further for you. I hope this information helps and we look forward to hearing from you. Kind Regards, Sophie - Customer Services

Posted 6 months ago

“I have not received the sandals, neither am I able to track them on your confirmation! I did immediately let you know when I saw it was being sent not to use our postal service as it does not work! I was assured that a courier was going to be used in South Africa! Once I receive my order, I am happy to submit another review.”

Helpful Report

Posted 7 months ago

Thank you for your review. I am sorry to hear that you have not yet received your parcel. We are only able to send International parcels for South Africa via Royal Mail. Once this leaves the UK, we are unable to dictate who this is passed to. In our experience, parcels to this destination take a maximum of 4 weeks to be delivered, although this is would be unusual. I hope this information helps, and I apologise again for any frustration caused. Kind Regards, Sophie

Posted 7 months ago

“I have bought many pairs of Gabor wider fitting shoes over the years. I always buy a size 7.5 and usually find them to be a perfect fit. Your Belva Mary Jane’s in black suede were an exception. I found them to be very narrow and uncomfortable. There was also glue along the inside seam of one shoe. Very disappointed as they are an expensive shoe.”

Helpful Report

Posted 7 months ago

Thank you for your review. I am sorry to hear that the Gabor Belva were not a suitable fitting, and that they were received in this condition. I can see that the Belva Court Shoes are a UK D Wide fitting, while the Balm Ankle Boots are a UK D+ Wider fitting. This may explain why the fitting differs to other styles you own. I can see you have created a returns label, so when we receive this we will contact you. Kind Regards, Sophie

Posted 7 months ago

“I really like the fit of Gabor Shoes as I am a UK 7.5. My order of boots arrived and unfortunately one of the pair was a 7.5 and one was an 8. I was informed by customer service there were no more available.”

Helpful Report

Posted 7 months ago

Thank you for leaving us your feedback. I sincerely apologise an odd pair was sent to you. The mis-sizing should have been picked up during our quality check procedure but please be assured we will pass your comments along and look into how this happened. However, I am glad our Customer Service Team were able to assist in returning your order and offer a solution since the shoes were no longer in stock. Kind regards, Hannah, Customer Service

Posted 7 months ago

“The shoes I received were damaged. There were marks on both toes and heels which should have been seen prior to dispatch. I am also disappointed that they were not available in half sizes. Were they available in a half size and in perfect condition I would have been very happy with them.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a review. Please accept my apologies for the condition of your order. We do have a quality check procedure in place for this reason, so thank you for bringing this to our attention so we can investigate with our Warehouse Manager. The ballet pumps are available in half sizes, so you can return your pair to us for an exchange or place a new order if you wish to do so. Kind regards, Hannah, Customer Services

Posted 7 months ago

“it is the second time i receive a problematic delivery from Gabor. in summer I have received 2 shoes of different sizes in one box. This time, I have received an order that has been clearly tried on with zips undone, horribly stuffed in a box with previous customer's hair everywhere...”

Helpful Report

Posted 7 months ago

“Regrettably, despite my order having been accepted and paid for, the next communication from the company was that I had received a refund! So …no ‘review’… just a complaint about the disappointment that I, quite justifiably feel.”

Helpful Report

Posted 7 months ago

Thank you for leaving us your feedback. Please accept my apologies for the disappointment caused. As discussed your order was refused when delivery was attempted by the courier and so it was returned to sender. As our Returns Team believed this was no longer required, a refund was issued. We hope you shop with us again and we can demonstrate our usual high standards our customers expect. Kind regards, Hannah, Customer Services

Posted 7 months ago

“Very disappointed The boots came in a damaged box they were stiff hard suede and although I order a size up they did not fit So I returned them”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave your feedback. I am sorry to hear there were issues with your recent purchase. Unfortunately, the box can sustain some damage during transit, but hopefully they fulfilled their purpose of protecting the shoes inside. As the boots are suede they can take some wearing to soften and mold to the shape of the foot to become comfortable. However, if they are not suitable for you, we will happily refund upon receipt. Kind regards, Hannah, Customer Services

Posted 7 months ago

“Oopsie - was sent totally wrong style and totally wrong size.”

Helpful Report

Posted 8 months ago

Thank you for leaving us a review. Please accept my apologies for this error. A member of our Customer Service Team will be in touch so we can rectify this as quickly as possible. Kind regards, Hannah, Customer Services

Posted 8 months ago

“I purchased on November 30, 2024 and until now it has not left England. Tracking number: LG865665766GB Service used: International Tracked Destination: Israel Handed to: Delivery partner Tracking history Tuesday 10 December 2024 09:00 Item Leaving the UK LANGLEY HWDC 07:40 Item Received by Royal Mail LANGLEY HWDC Thursday 05 December 2024 18:15 Sender preparing item Wednesday 04 December 2024 19:20 Item Received Tyneside MC”

Helpful Report

Posted 8 months ago

Thank you for your review. Your item was dispatched from the UK and will be handed to Israel Post once it has passed through customs. Unfortunately until this happens there is no further tracking information available and this part of the process is not in our control. I am sorry that you are disappointed with the time it has taken, but your order shoulld be with you soon. Kind regards, Janice

Posted 8 months ago

“I was absolutely appalled at the cost to return 2 pairs of shoes that didn't fit. £13.35. There is no Charles Clinkard store near me. I will never order from Gabor again.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. I'm sorry that you paid this amount to return items to us. As an alternative to arranging your own return, we offer a pre-paid Royal Mail returns label for £3.20, which many customers find to be a convenient and cost-effective option. All the information you require can be found here - https://www.gaborshoes.co.uk/refunds-exchanges-i859. With this in mind, I hope you'll consider shopping with us in future. Kind regards, Rosie, Customer Services.

Posted 9 months ago

“Received wrong size boots. Tried to send email but would not go through. Needed boots for a trip so intended to return once I am home. Paid additional £3.99 for quicker delivery which did not meet deadline. Intend to return boots and expect full refund to include postage. Very disappointed as I have had 2 pairs of these boots in the past.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to contact us. I'll arrange for a member of the team to ring you today to resolve this - I am sorry for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 9 months ago

“I ordered 4 pair of shoes. One pair had been previously worn. Suede on the toes and sides of the shoes was worn. Sides of the shoes were also dirty. I contacted customer service and was asked to provide photos. I provided photos and the response I received from Jack was that the suede was damaged in transit and I should use a suede brush to repair the shoes. I find it outrageous that the Charles Clinkard provides such poor service. I will not order from this company again.”

Gabor Shoes 1 star review on 18th November 2024

Helpful Report

Posted 10 months ago

Thank you for your feedback. I am sorry to hear about your recent experience. I have reviewed the conversation you had with customer services I can understand why you're unhappy. My colleague was trying to explain to you that some types of suede can appear faded, particularly if the nap (the tiny fibers on the surface) have been flattened or marked. This can happen sometimes when they've been in the box a little while or in transit. However, brushing suede with a suede brush can restore its appearance by lifting the nap and removing dust or dirt. That said, our warehouse should have inspected the items and brushed them prior to dispatch to prevent you from having to address this yourself. As you’re overseas, we believed offering the option to try resolving this at home might be more convenient than arranging a return. I hope you will accept my apologies for the confusion and inconvenience caused, and that the explanation above provides clarity and encourages you to consider shopping with us again in the future. Kind regards, Rosie, Customer Services Team Manager.

Posted 9 months ago

“I always buy Gabor shoes for work. I'm on my feet all day, so absolute comfort for me is essential. Never had an issues with there shoes before, but these are that uncomfortable that I cannot wear them. Really disappointed as they cost me £95.00.”

Helpful Report

Posted 10 months ago

Thank you for your review. We do offer a full year to return any items that are unworn. If you have only tried within the home we would be happy to accept them back if they are as new. Unfortunately if you have worn them outside we would not be able to do accept them back. If you wear the shoes around the home until they soften (wear in) you may find that they become more comfortable for you. We do hope that this is the case. Kind regards, Janice - customer services

Posted 10 months ago

“Requested ful price (£95) pair of sandles. What came was a pair of sandals in a bashed up box, very overused tissue paaper wrappinh anf shoes obvious worn with suede rubbed off over the heels and imprint of feet on both shoes indicating had been worn previously. Not a good advert for Charles Clinkard and I dont think I wil be sourcing shoes from you again.”

Helpful Report

Posted 10 months ago

Thank you for your review. I can see that you contacted us with regard to this order and that we have sent another pair for you. We do hope that you found the second pair to be satisfactory and we do apologise for the inconvenience caused. All orders should be checked before dispatch and we are sorry that on this occasion we have let you down. Kind regards Janice - customer services

Posted 10 months ago

“THe request for a review arrived before the shoes ? :-)”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry that the review request reached you before the shoes, it does take longer for International orders to arrive. Whe you receive your order, we do hope that you are very happy with the purchase made. Kind regards, Janice - customer services

Posted 10 months ago

“Very uncomfortable”

Helpful Report

Posted 11 months ago

Thank you for your review. This has come in to us as a Company review so others browsing that shoe will not get to see your comments. If you would like to leave your review on the shoe itself, please copy the link below where those looking at this boot can see your findings and make a more informed choice before they buy. https://www.gaborshoes.co.uk/womens-c1/shoes-c2/loafers-c173/dupri-ladies-loafers-p51996 Kind regards, Janice - customer services.

Posted 10 months ago

“Terrible experience. I received boots that had been returned and were worn. I also purchased the same pair of trainers twice as I loved the style and they both came apart in the same place. I emailed and received to reply re the trainers and included them in a video of the boots that arrived worn and the trainer issue wasn’t addressed. I have now returned the boots and turned down an offer of a 20% discount given they were in such a terrible condition.”

Helpful Report

Posted 11 months ago

Thank you for your review. I am sorry to hear that you feel that the boots had been worn. We do get returns back where people may have tried them on for fit, but all should be checked upon return to ensure that they are not worn, and again checked if they are being sent out for an order. I apologise that on this occasion it seems we have let you down. With regard to the trainers, I cannot see a previous order from us for these, if you have an order number or receipt if bought from store, please do get in touch again so that we can look into this for you. If you bought them elsewhere, you would need to get in touch with the retailer you bought them from, or you can contact the Gabor agents for the UK on 01642 677222. I do hope that this helps. Kind regards, Janice - customer services

Posted 11 months ago

Gabor Shoes is rated 4.6 based on 12,576 reviews