Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,320 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 8th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed. I ordered two pairs of Brooks S Boots, one in "night" shade and one in "caramello shade". When I received my order, there were two boxes in the package, one labelled « Gabor Shoes » and one labelled « Charles Clinkard ». The boots in the Gabor Shoes box (in « Night » shade) were perfect. Packaged with great care (with bubble plastic inserts to preserve the shape) and the product was in impeccable condition. However, the boots in the « Charles Clinkard » box (“Caramello » shade) seemed like they had just been thrown in the box after being worn. They looked VERY used, they evidently had been worn several times, were already wrinkled, not clean and had not been packaged well at all. I understand that it is mentioned on the website that boots may have been « tried on by a customer in a store » or a similar situation, but the condition of these boots went beyond this, and are absolutely not acceptable for a new product at this price. When shopping in stores, discounts are usually offered for demonstration models, and these boots were far more used than a demonstration model. I am extremely disappointed. For a number of reasons, I cannot return the boots (and Gabor makes the customer pay for returns anyway), I am therefore stuck with used "ebay" boots for which I paid full price. I feel taken advantage of as a customer. Furthermore, I was advised by their chatbot to write an email to customer service with photos, which I did, and they never wrote back, didn't even acknowledge my email. The boots are beautiful, but beware that it is a crapshoots, you have no clue what you will receive. If you receive a product in good condition, then great. But like me, you might be stuck with very expensive second hand leather boots. Because of this disappointment, and because they didn't bother contacting me, I will not order another product from Gabor again.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are Charles Clinkard and have the licence to operate www.gaborshoes.co.uk as Gabor are based in Germany Our Customer Services Team have contacted you directly through the order as we have been unable to locate the images or your query sent regarding your boots. We would like to apologise and look forward to receiving an update from you at your earliest convenience Kindest Regards Nicola-Customer Services

Posted 3 years ago

Hello Thankyou for your reply to our email and for attaching the images Our Customer Services Team have been in touch regarding the concerns in your review and we are very sorry for the inconvenience this caused. We would not expect the returns cost to be covered for the poor quality items sent and fully understand how disappointed you are, we look forward to your reply and hope we can restore your faith in shopping online with us. If you have any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I bought some Gabor sneakers, 66.515.66 less than two months ago from a local store, and the sole of the right shoe is peeling off. I am so disappointed. I will be returning them, and won't be buying Gabor again. It's such a shame, because they were so comfy and looked lovely.”

Helpful Report

Posted 3 years ago

Thank you for your review. You do not say which store that you bought these from, but if you take them back, they should be able to deal with your enquiry. If it was a Charles Clinkard store you can contact customer services on 0345 241 7742. This is not a usual occurance with Gabor shoes and we are sincerely sorry to hear that this has happened. If you have approached the retailer and they have been unable to help, then you may contact Intershoe, who are the Gabor agents in the UK. You can contact Intershoe on 01642 677222 or by emailing customerservices@intershoe.co.uk. Kind regards Janice - customer services

Posted 3 years ago

“I purchased another two pairs of gabor shoes- they are so comfy and always fit well”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very happy to hear that you were so pleased with the item that you have bought more. Your rating however has come to us as a one star. Would you please revise this to show that you were pleased with the item. We would appreciate this very much. Kind regards Janice - customer services

Posted 3 years ago

“Shoes were received promptly however they looked like they had been worn and were in scruffy condition. This is not what I would expect from Gabor.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review Items are checked prior to sending and any issues with the packaging or the quality of the shoes should have been raised at this point. We are disappointed you received this particular pair and will ensure feedback is passed to the teams who took care of the order. If we can assist in the future please not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Trying desperately to find black high heeled shoes for a smart occasion. Had heard that Gabor shoes suit the wider foot. Sadly not. Had to return. Surprised to find that with a company such as Gabor (considering the shoes cost £75.00) that returns have to be paid for by the customer. Unusual these days - most online retailers have a Royal Mail prepaid returns link. Not very impressed with the shoes or the after-sales service to be honest.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that the shoes that you bought were not wide enough for your requirements. With regard to returns, we do deliver free of charge to the UK, but do ask if customers can return at their own cost or take back to a Charles Clinkard store. This is in our terms and conditions. We do hope that you find a pair of black high heeled shoes that suit your needs, unfortunately at the present time, our higher hells in black are all standard fitting. Kind regards, Janice - customer services

Posted 4 years ago

“Bought a handbag from Gabor but had to return it because stitching was poor around zip.”

Helpful Report

Posted 4 years ago

Hello Thankyou for taking the time to leave a review. We appreciate your feedback regarding the quality of the stitching on the bag and will ensure the comments are passed directly to Gabor We are sorry you were disappointed and hope you will return in the future. If further assistance is required please do not hesitate to contact us. Kind regards Nicola-Customer Services

Posted 4 years ago

“I love Gabor shoes but this time it’s a fail as I’d ordered a 7, my usual size but they are very pinched. Normally they fit like a glove. These will be going back.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. Although you may have worn a size 7 previously, other styles may have been designed using an alternative process or a different last therefore a different fit. We are sorry you found these unsuitable for you, your feedback will help other customers in their shopping choices and if we can help with an alternative please contact us on sales@clinkard.co.uk Kind Regards Nicola-Customer Services

Posted 4 years ago

“Really ppor service that you have to pay £4.49 to return the shoes - all other good retail do free returns.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry you are disappointed with our returns policy, we will ensure your comments are passed onto the relevant department. We do offer 365 days return for an unworn item and you are also welcome to take into a Charles Clinkard store if you have one local to you. We hope you will reconsider returning to us in the future and if further assistance is required please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 4 years ago

“Shoes wonderful, unfortunately delivered in damaged shoe box, so I cannot to store them as I wish to , shame as I always thought Gabor is an exclusive company Marzy”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that the box was damaged on arrival and hope that it did its job by protecting the shoes inside. We also hope that it does not spoil your enjoyment of this lovely shoe. Kind regards, Janice

Posted 4 years ago

“The order took over 2 weeks to arrive and unfortunately the trainers proved unsuitable and so had to be returned. The return had to be paid for as there was no return label included and 3 weeks later , I'm still waiting for the refund......, so I won't be shopping online with the company again.”

Helpful Report

Posted 4 years ago

Thank you for your review. Looking at when the order was placed (Saturday 23rd January) it was disptached on the second working day (Tuesday 26th January and Royal mail delivered it to you on the Thursday morning (28th January). With regard to the return, this arrived with us on the 5th Feb and was fully refunded on the 9th after the weekend. You should see this on your statement as it was refunded back onto the card that you used to pay. We are sorry that these times seemed longer to you, but can assure you that if you look, the disptach were very good at this time, working with a reduced staff due to social distancing, it is taking some orders up to 6 working days to send out as stated on our website. We do hope that you will shop with us again, once you can check the information and see that we did indeed offer a good service to you. Kind regards, Janice - customer service.

Posted 4 years ago

“Sorry but had to make a complaint! purchased shoes at full price of £85 then when they arrived they had a sale sticker on at £62 plus a further 10% discount to be added. I had to write a formal complaint to get the reduction. No compensation offered so only got what I should have had and if not spotted they would not have told me - Does not encourage me to shop again. Low score as no acceptance of guilt of trying to rip me off. would be higher if acknowledged with offer (future reduction) or compensation. Shame as good quality. just bad costomer service.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review We are sorry to hear you were disappointed with your recent shopping experience. With regards to price advertised within the shoe, this was an error and we are genuinely sorry for this. As we source our stock from additional areas apart from our warehouse, this is something that indeed should have been highlighted before they were sent to you. Our Customer Service Team ensured a refund was processed for you to include any additional discount via the method used when kindly placing your order. It is disappointing to hear you were unsatisfied with your recent communication with our Customer Services team, your comments will be passed on so further training can be implemented. If you have any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I odered a pair of boots for Christmas for my better half. Unfortunately I got the wrong size and she didn't like the style much either. In a shop what would you do? Look at a few more pairs, footwear can be a choosy item. I asked if they could send me some pairs (lockdown has closed the shops) but Computer says No. Kind of makes sense as these are around £100 each, so I suggested one of each boot; but the computer says No. After 5 emails and one telephone call I am calling it a day. I'll get a refund and be done with it all.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry the style and size were unsuitable. We are unable to send out items without a payment however you are welcome to place an order for multiple styles and we can then send these. You can then return the pairs which are not right. With 365 days to return the items, you have the reassurance you will still receive a refund as long as the items ar eunworn and with the original packaging. Kind Regards Nicola-Customer Services

Posted 4 years ago

“No where on your site does it say that sizing is not US sizing! They were 3 sizes too big - returns are very difficult and expensive!! I will never order from you again!”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are Charles Clinkard and have the licence to operate www.gaborshoes.co.uk which is a UK domain The sizes lsited on the website are UK and we also include a handy conversion tool underneath the style to help our customers to see the EU and USA comparisons. You can also read our latest updates here: https://www.gaborshoes.co.uk/coronavirus-i744 We are sorry to hear the styles ordered were unsuitable and you have 365 days to return an item. If we can offer further assistance please do not hesitate to contact us Kind Regards Nicola

Posted 4 years ago

“The returns are a nightmare I’m stuck with 2 pairs that don’t fit I’ve sent countless emails about store returns within the USA and no one has responded!!”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review We have searched for your email regarding returns and have not been able to locate this, we have sent you an email about how to return an item via your order however more information is also included below and on our website. If you are not completely satisfied with your purchase you are more than welcome to return it to us within 365 days of delivery. This is as long as the product has not been worn outside, and is still in the original condition. We do expect items to be returned with the original box and packaging. We can offer refunds or exchanges on UK orders for products that are unsuitable and are within the 365 days. We do not pay the postage costs of returns. The address to return to is:- Customer Services, Charles Clinkard, Eveline House, Cannon Park Way, Middlesbrough,United Kingdom TS1 5JU. I hope this will answer your query and do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 4 years ago

“I have not yet received my Gabor boots, when were they posted to me.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry the items not yet arrived We have contacted you with further information Kind Regards Niocla-Customer Services

Posted 4 years ago

“Boots came with right boot marked at the front and leg stretched out obviously been on display or something and I had to pay £6.50 for return. Why should I pay for a return when the product was sent out in such poor condition explain this on the returns form but didn’t reimburse the postage. Will never order from Gabor again.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. Items are sourced from our stores as well as the warehouse, we are very disappointed this pair arrived in a poor condition. Any queries with quality should have been raised before these were sent and we are sorry this happened. We have contacted you seperately regarding this and hope to resolve your faith in shopping online with ourselves. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Terrible, received someone else’s order and won’t resend correct item u til this is returned and I still pay for P&P Appalling service due to my work I haven’t had time to return incorrect item yet, I wouldn’t recommend buying online”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Firstly please accept our sincere apologies for the error which occurred during the processing of your order. Items are checked prior to sending and its very disappointed the wrong pair of boots were sent to you As the item is now on its way back to us, we have sent you further details today and have also refunded the gift wrap service which you paid for as goodwill. Please be assured your comments have been passed to the team taking care of the order and we hope you will give us the opportunity to restore your faith in shopping with us. We look forward to hearing back from you. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The boots I ordered were lovely but not comfortable. I was absolutely horrified that I had to pay £11 to pay postage to return them. I shall never order from you again!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I was sent the wrong colour boots. Initially I thought customer services were good, when I phoned they said they would send a free returns label and send out the correct boots. However, nothing has been emailed and no one has bothered to respond to my email.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry the label has not arrived with you. Our Customer Services Team have contacted you with further details regarding this If there are any further queries please let us know. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Unfortunately the boots sent had already been worn. This meant that I had contact customer services and take time to go to Post Office to return them.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. I am sorry to hear the item you received was in poor condition. As you suggested, you have returned them to us and a refund has been issued at your request. Please be assured we have investigated this with our warehouse to make certain it does not happen in future. I hope you will accept my sincere apologies for any inconvenience caused on this occasion. Kind regards, Rosie, Customer Services.

Posted 4 years ago

Gabor Shoes is rated 4.6 based on 12,320 reviews