Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,576 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,576 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 7th September 2025

Moya Stevenson

Gabor Shoes 5 star review on 6th September 2025

Jan Waller

Gabor Shoes 5 star review on 27th June 2025

Marion Baldwin

Gabor Shoes 5 star review on 25th June 2025

Yana Fedorenko

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boots are nice but I ordered a size 5.5 and I was sent a size 5. The box and invoice states they are size 5.5 but the boots inside are a size 5. Clearly nobody checked the contents of the box before delivery, which I was both surprised and frustrated about, especially considering the quality of the brand.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Items are checked prior to sending and we are disappointed to hear the wrong size was inside the box, we will investigate how this occurred. We have emailed you privately to help further and are very sorry Kind Regards Nicola-Customer Services

Posted 3 years ago

“As a large brand I would have expected you to have free returns, especially as it is so easy to set up with Royal Mail. It’s disgusting you expect the customer to pay for it. My return was due to be delivered to you today (guaranteed 24 hour service) and no contact from yourselves. I won’t be buying from you again.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. With reference to your return, we have now processed this for you and a refund is on its way. We do receive a large number of deliveries per day and try our hardest to action these however fully understand your frustration especially as you paid for an enhanced service. We are sorry to hear you are disappointed with our Returns policy, we will ensure your comments are passed onto the relevant team along. We are always looking at ways to enhance our services and your feedback is important to us going forward. If further assistance is required do let us know Kind Regards Nicola-Customer Services

Posted 3 years ago

“I received a pair of size 5.5 shoes not 6 as I ordered and they had been worn”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review Firstly we would like to apologise that the incorrect sized shoes were sent and additionally that the quality of the items was poor. Items are checked prior to sending and we are very disappointed you received this pair. We can see you have now received a refund and we are investigating how this oversight occurred. Please do not hesitate to contact us for further assistance Kind Regards Nicola-Customer Services

Posted 3 years ago

“These beautiful boots would be perfect but they are a very large fitting so had to be sent back. I am usually a size 6, but a 5 or 5.5 would be needed. Please can they be made in a standard width too. Even with 2 pairs socks and insoles they were too wide. Sooooo disappointed.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are very sorry that these were not the perfect fit for you. Of course, we will inform Gabor of your comments and possibly they may review their styles in the future. If we can assist please do get in touch Kind Regards Nicola-Customer Services

Posted 3 years ago

“No way wide fit as couldn't even get my foot. Have previously had boots and trainers that have been great. Had to return so very diappointed this time.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear this style was unsuitable for you. Your feedback is appreciated, as your comments will help others when they are browsing and looking for a shoe for themselves. We hope you find an alternative style which is suitable within our range. If you have any enquiries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I bought the Gabor H width boots which definitely were not. The minute I opened the box they looked so narrow. I have other Gabor footwear so was very disappointed. The return postage really should be free. I won’t be ordering anymore via post!”

Helpful Report

Posted 3 years ago

Thank you for our review. We are sorry to hear that these boots were not wide enough for you. With regard to returns, we do deliver free of charge and you can take your return back to any Charles Clinkard store for refund. Alternatively there is a link on our website which is with Collect+ where for £4.49 you can buy a label that covers up to 10 kilo of returning items. If an exchange is wanted, we would again cover the cost of the postage to you. I hope that this helps for future reference and that you find a boot that is a better fit for you. Kind regards, Janice - customer services.

Posted 3 years ago

“I did not get my shoes! That Clinkard place sent DHL to the wrong address and I could see by the picture of delivery that it was a different house! I need my shoes or money back! This has never happened before but I can’t find a way to contact DHL and am very angry!”

Helpful Report

Posted 3 years ago

Thank you for your review. I have emailed you seperately for you to get in touch with us so that we can help with this. Kind regards, Janice - customer services

Posted 3 years ago

“Cannot write on the boots I ordered as they were not delivered. Still waiting! Poor service.”

Helpful Report

Posted 4 years ago

Hello Thankyou for leaving a review. We can see the item was returned to us due to the post code of the delivery not being correct. Our Customer Services Team recalled this and resent the item back out to the correct address, this shows as now being delivered for you. We hope you enjoy your new boots and if we can offer any further assistance please let us know. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I ordered next day delivery and paid the extra The shoes took two days was too late and the fit was not good so returned them”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review. I can see your order was placed on a Sunday morning. Our next day service is a guaranteed next working day service for orders placed before 5pm. Any orders placed at the weekend would not be dispatched until the Monday for Tuesday delivery. I can see that your parcel was delivered on Tuesday as per our service would suggest. I am sorry that they didn't fit, and can see that you have now returned them. I do hope you will continue to purchase from us in the future. Kind regards, Dawn - Customer Services

Posted 4 years ago

“I am very disappointed. I ordered two pairs of Brooks S Boots, one in "night" shade and one in "caramello shade". When I received my order, there were two boxes in the package, one labelled « Gabor Shoes » and one labelled « Charles Clinkard ». The boots in the Gabor Shoes box (in « Night » shade) were perfect. Packaged with great care (with bubble plastic inserts to preserve the shape) and the product was in impeccable condition. However, the boots in the « Charles Clinkard » box (“Caramello » shade) seemed like they had just been thrown in the box after being worn. They looked VERY used, they evidently had been worn several times, were already wrinkled, not clean and had not been packaged well at all. I understand that it is mentioned on the website that boots may have been « tried on by a customer in a store » or a similar situation, but the condition of these boots went beyond this, and are absolutely not acceptable for a new product at this price. When shopping in stores, discounts are usually offered for demonstration models, and these boots were far more used than a demonstration model. I am extremely disappointed. For a number of reasons, I cannot return the boots (and Gabor makes the customer pay for returns anyway), I am therefore stuck with used "ebay" boots for which I paid full price. I feel taken advantage of as a customer. Furthermore, I was advised by their chatbot to write an email to customer service with photos, which I did, and they never wrote back, didn't even acknowledge my email. The boots are beautiful, but beware that it is a crapshoots, you have no clue what you will receive. If you receive a product in good condition, then great. But like me, you might be stuck with very expensive second hand leather boots. Because of this disappointment, and because they didn't bother contacting me, I will not order another product from Gabor again.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are Charles Clinkard and have the licence to operate www.gaborshoes.co.uk as Gabor are based in Germany Our Customer Services Team have contacted you directly through the order as we have been unable to locate the images or your query sent regarding your boots. We would like to apologise and look forward to receiving an update from you at your earliest convenience Kindest Regards Nicola-Customer Services

Posted 4 years ago

Hello Thankyou for your reply to our email and for attaching the images Our Customer Services Team have been in touch regarding the concerns in your review and we are very sorry for the inconvenience this caused. We would not expect the returns cost to be covered for the poor quality items sent and fully understand how disappointed you are, we look forward to your reply and hope we can restore your faith in shopping online with us. If you have any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I bought some Gabor sneakers, 66.515.66 less than two months ago from a local store, and the sole of the right shoe is peeling off. I am so disappointed. I will be returning them, and won't be buying Gabor again. It's such a shame, because they were so comfy and looked lovely.”

Helpful Report

Posted 4 years ago

Thank you for your review. You do not say which store that you bought these from, but if you take them back, they should be able to deal with your enquiry. If it was a Charles Clinkard store you can contact customer services on 0345 241 7742. This is not a usual occurance with Gabor shoes and we are sincerely sorry to hear that this has happened. If you have approached the retailer and they have been unable to help, then you may contact Intershoe, who are the Gabor agents in the UK. You can contact Intershoe on 01642 677222 or by emailing customerservices@intershoe.co.uk. Kind regards Janice - customer services

Posted 4 years ago

“I purchased another two pairs of gabor shoes- they are so comfy and always fit well”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very happy to hear that you were so pleased with the item that you have bought more. Your rating however has come to us as a one star. Would you please revise this to show that you were pleased with the item. We would appreciate this very much. Kind regards Janice - customer services

Posted 4 years ago

“Shoes were received promptly however they looked like they had been worn and were in scruffy condition. This is not what I would expect from Gabor.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review Items are checked prior to sending and any issues with the packaging or the quality of the shoes should have been raised at this point. We are disappointed you received this particular pair and will ensure feedback is passed to the teams who took care of the order. If we can assist in the future please not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Trying desperately to find black high heeled shoes for a smart occasion. Had heard that Gabor shoes suit the wider foot. Sadly not. Had to return. Surprised to find that with a company such as Gabor (considering the shoes cost £75.00) that returns have to be paid for by the customer. Unusual these days - most online retailers have a Royal Mail prepaid returns link. Not very impressed with the shoes or the after-sales service to be honest.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that the shoes that you bought were not wide enough for your requirements. With regard to returns, we do deliver free of charge to the UK, but do ask if customers can return at their own cost or take back to a Charles Clinkard store. This is in our terms and conditions. We do hope that you find a pair of black high heeled shoes that suit your needs, unfortunately at the present time, our higher hells in black are all standard fitting. Kind regards, Janice - customer services

Posted 4 years ago

“Bought a handbag from Gabor but had to return it because stitching was poor around zip.”

Helpful Report

Posted 4 years ago

Hello Thankyou for taking the time to leave a review. We appreciate your feedback regarding the quality of the stitching on the bag and will ensure the comments are passed directly to Gabor We are sorry you were disappointed and hope you will return in the future. If further assistance is required please do not hesitate to contact us. Kind regards Nicola-Customer Services

Posted 4 years ago

“I love Gabor shoes but this time it’s a fail as I’d ordered a 7, my usual size but they are very pinched. Normally they fit like a glove. These will be going back.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. Although you may have worn a size 7 previously, other styles may have been designed using an alternative process or a different last therefore a different fit. We are sorry you found these unsuitable for you, your feedback will help other customers in their shopping choices and if we can help with an alternative please contact us on sales@clinkard.co.uk Kind Regards Nicola-Customer Services

Posted 4 years ago

“Really ppor service that you have to pay £4.49 to return the shoes - all other good retail do free returns.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry you are disappointed with our returns policy, we will ensure your comments are passed onto the relevant department. We do offer 365 days return for an unworn item and you are also welcome to take into a Charles Clinkard store if you have one local to you. We hope you will reconsider returning to us in the future and if further assistance is required please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 4 years ago

“Shoes wonderful, unfortunately delivered in damaged shoe box, so I cannot to store them as I wish to , shame as I always thought Gabor is an exclusive company Marzy”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that the box was damaged on arrival and hope that it did its job by protecting the shoes inside. We also hope that it does not spoil your enjoyment of this lovely shoe. Kind regards, Janice

Posted 4 years ago

“The order took over 2 weeks to arrive and unfortunately the trainers proved unsuitable and so had to be returned. The return had to be paid for as there was no return label included and 3 weeks later , I'm still waiting for the refund......, so I won't be shopping online with the company again.”

Helpful Report

Posted 4 years ago

Thank you for your review. Looking at when the order was placed (Saturday 23rd January) it was disptached on the second working day (Tuesday 26th January and Royal mail delivered it to you on the Thursday morning (28th January). With regard to the return, this arrived with us on the 5th Feb and was fully refunded on the 9th after the weekend. You should see this on your statement as it was refunded back onto the card that you used to pay. We are sorry that these times seemed longer to you, but can assure you that if you look, the disptach were very good at this time, working with a reduced staff due to social distancing, it is taking some orders up to 6 working days to send out as stated on our website. We do hope that you will shop with us again, once you can check the information and see that we did indeed offer a good service to you. Kind regards, Janice - customer service.

Posted 4 years ago

“Sorry but had to make a complaint! purchased shoes at full price of £85 then when they arrived they had a sale sticker on at £62 plus a further 10% discount to be added. I had to write a formal complaint to get the reduction. No compensation offered so only got what I should have had and if not spotted they would not have told me - Does not encourage me to shop again. Low score as no acceptance of guilt of trying to rip me off. would be higher if acknowledged with offer (future reduction) or compensation. Shame as good quality. just bad costomer service.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review We are sorry to hear you were disappointed with your recent shopping experience. With regards to price advertised within the shoe, this was an error and we are genuinely sorry for this. As we source our stock from additional areas apart from our warehouse, this is something that indeed should have been highlighted before they were sent to you. Our Customer Service Team ensured a refund was processed for you to include any additional discount via the method used when kindly placing your order. It is disappointing to hear you were unsatisfied with your recent communication with our Customer Services team, your comments will be passed on so further training can be implemented. If you have any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

Gabor Shoes is rated 4.6 based on 12,576 reviews