Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,184 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,184 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive the order!!! is that possible??”

Helpful Report

Posted 2 days ago

Thank you for taking the time to leave us a review. We advise international orders can take up to 25 working days from the point of dispatch to be delivered. Your tracking number shows your order is currently on its way to you and will update as it progresses. Once it has been handed to your country's delivery partner, a delivery date will be advised. If you have any queries, our Customer Service Team is available 7 days a week and happy to help. Kind regards, Hannah, Customer Services

Posted 2 days ago

“Why do you only do wide sizes in this sandle .. had to return and I loved them”

Helpful Report

Posted 5 days ago

Hi Corrine, Unfortunately as this has come to Company reviews, I cannot see the sandal which you ordered. If you go to the product reviews, place your comments again and we can take a look for you. Kind regards, Janice - customer services

Posted 5 days ago

“I foolishly made the assumption that spending over £100 on summer wedge sandals (Lammnappa Weiss) meant they would be leather. Wrong! These sandals are totally made from synthetic materials!”

Helpful Report

Posted 1 week ago

Thank you for your review. Unfortunately you have come through as anonymous and also there is no product detailed for me to answer your review correctly. The only order I can find from your email address is the Gabor Keegan, which is a leather boot you have ordered in the past and not the sandal yuo mention on your revew. Some shoes are high quality man made material as some customers do not wish to have leather, we would be happy for you to return any item so long as unworn for a full refund. Kind regards, Janice - customer services

Posted 5 days ago

“Responded to review and was asked to return the shoe however the email Gabor communicates with is a non reply one so can’t initiate the return”

Helpful Report

Posted 2 weeks ago

Thank you for your review. To initiate a return, you can use the returns portal on our website to create a Royal Mail label for £3.20. However, if you are having issues, you can speak to one of our Customer Service Advisors directly by calling 0345 241 7742, our opening hours are below. Monday - Friday: 08:30-18:00 Saturday: 09:00-17:00 Sunday: 11:00-17:00 Kind regards, Hannah, Customer Services

Posted 2 weeks ago

“Ordered 3 pairs of Sandals each at £95.00 - 2 pairs had clearly been worn - 1 of these was scuffed ! Clearly not checked before being dispatched.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. I’m really sorry to hear that the sandals you received did not meet expectations and appeared worn, this is certainly not what we strive for. Quality control is important to us, and we take your feedback seriously to improve our processes. I see you reached out to our Customer Service Team, and they assisted in returning our items for refund. Thank you for bringing this to our attention and we hope you shop with us again and we can show the usual high standards our customers come to expect. Kind regards, Hannah, Customer Services

Posted 1 month ago

“Shocking service. I paid for express delivery. DPD Local have notified me of three missed deliveries by text and email accompanied by pictures of random gates and houses but definitly not my house. According to my security camera DPD Local has not called at my gate.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am truly sorry to hear about the issues you've experienced with your delivery. It’s understandably frustrating to pay for a service and then not have your parcel within the promised timeframe. We appreciate you bringing this to our attention so we can pass this feedback on to the courier so they can investigate why delivery did not take place. In the meantime, your order has been received by our warehouse and a full refund including postage has been processed. Kind regards, Hannah, Customer Services

Posted 1 month ago

“I have had these boots before and loved them. Sadly when they arrived they had clearly been worn and showing wear in heels, inside footbed, soles and suede. To be fair I did get a further discount. But disappointing all the same as they didn't have a replacement pair and they are very much secondhand!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your review. I’m truly sorry to hear that your new boots did not meet your expectations and arrived in less than perfect condition. It’s understandable to feel disappointed, especially when you have previously enjoyed the same style. In order to offer the greatest selection of our products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on at some point. Please be assured this has been brought to the attention of our Warehouse Manager, as this should not have passed our quality checks and is not a reflection of our usual standards. However, I am glad you contacted our Customer Service Team and they were able to assist with a solution even though we could not provide a replacement and the boots were needed for an event. Kind regards, Hannah, Customer Services

Posted 1 month ago

“I have not yet received order”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us a review. I am sorry to hear you have not yet received your order. Looking at the tracking, Royal Mail are requesting details to re-arrange delivery or a collection point. You can do this yourself on their website, but if you need assistance please do not hesitate to contact us. I can't see we have been contacted to assist with this. If you have queries on orders, our Customer Service Team is available 7 days a week and happy to help. Kind regards, Hannah

Posted 1 month ago

“Very disappointed. Ordered size 5.5 Ruffle Shoes. on 4/4/25. When I received them they were too narrow. I paid for return post and requested an exchange for a 5.5 G fitting. Replacement arrived and although docket said 5.5, the she's were a size 5 clearly marked in a size 5 box. I rang Gabor and and was told that Ruffle is not made in a G! If so, why not notify me. Wasted 10 days, 2 trips to PO to post returns and waiting for refund. A complete waste of my time”

Helpful Report

Posted 1 month ago

Thank you for your review. I’m sorry to hear about the error with your order and any inconvenience caused. It’s understandable to feel frustrated after investing time and effort into a return process that didn’t meet your expectations. We strive to provide clear information about our sizing and availability but I apologise if that wasn’t the case. Please be assured, your order has now been fully refunded. Kind regards, Hannah, Customer Services

Posted 1 month ago

“Purchased Zumba boots, after 1 winter of wearing these a couple of times a week, cracks appeared across the width of the soles on both boots. I contacted Gabor website, Charles Clinkard who refused to offer compensation without a receipt. I was advised to contact Intershoe who just sent me back to charles Clinkard. No-one will offer compensation despite the fact that the damage goes way beyond normal wear and tear as the cracks are on the same spot on each shoe and cover the width of the shoe.”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear about the problem you are having. I understand it is frustrating to not receive the assistance you require. As previously discussed, we are more than happy to assist you if the item was purchased from us. However, we require proof of purchase to proceed. Our Customer Services Team has reviewed your account but has been unable to locate a purchase for this particular style. If you are able to provide a receipt or a relevant bank statement, we would be happy to look into this further for you. I hope this information helps and we look forward to hearing from you. Kind Regards, Sophie - Customer Services

Posted 2 months ago

“I have not received the sandals, neither am I able to track them on your confirmation! I did immediately let you know when I saw it was being sent not to use our postal service as it does not work! I was assured that a courier was going to be used in South Africa! Once I receive my order, I am happy to submit another review.”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear that you have not yet received your parcel. We are only able to send International parcels for South Africa via Royal Mail. Once this leaves the UK, we are unable to dictate who this is passed to. In our experience, parcels to this destination take a maximum of 4 weeks to be delivered, although this is would be unusual. I hope this information helps, and I apologise again for any frustration caused. Kind Regards, Sophie

Posted 3 months ago

“I have bought many pairs of Gabor wider fitting shoes over the years. I always buy a size 7.5 and usually find them to be a perfect fit. Your Belva Mary Jane’s in black suede were an exception. I found them to be very narrow and uncomfortable. There was also glue along the inside seam of one shoe. Very disappointed as they are an expensive shoe.”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear that the Gabor Belva were not a suitable fitting, and that they were received in this condition. I can see that the Belva Court Shoes are a UK D Wide fitting, while the Balm Ankle Boots are a UK D+ Wider fitting. This may explain why the fitting differs to other styles you own. I can see you have created a returns label, so when we receive this we will contact you. Kind Regards, Sophie

Posted 3 months ago

“I really like the fit of Gabor Shoes as I am a UK 7.5. My order of boots arrived and unfortunately one of the pair was a 7.5 and one was an 8. I was informed by customer service there were no more available.”

Helpful Report

Posted 4 months ago

Thank you for leaving us your feedback. I sincerely apologise an odd pair was sent to you. The mis-sizing should have been picked up during our quality check procedure but please be assured we will pass your comments along and look into how this happened. However, I am glad our Customer Service Team were able to assist in returning your order and offer a solution since the shoes were no longer in stock. Kind regards, Hannah, Customer Service

Posted 4 months ago

“The shoes I received were damaged. There were marks on both toes and heels which should have been seen prior to dispatch. I am also disappointed that they were not available in half sizes. Were they available in a half size and in perfect condition I would have been very happy with them.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us a review. Please accept my apologies for the condition of your order. We do have a quality check procedure in place for this reason, so thank you for bringing this to our attention so we can investigate with our Warehouse Manager. The ballet pumps are available in half sizes, so you can return your pair to us for an exchange or place a new order if you wish to do so. Kind regards, Hannah, Customer Services

Posted 4 months ago

“it is the second time i receive a problematic delivery from Gabor. in summer I have received 2 shoes of different sizes in one box. This time, I have received an order that has been clearly tried on with zips undone, horribly stuffed in a box with previous customer's hair everywhere...”

Helpful Report

Posted 4 months ago

“Regrettably, despite my order having been accepted and paid for, the next communication from the company was that I had received a refund! So …no ‘review’… just a complaint about the disappointment that I, quite justifiably feel.”

Helpful Report

Posted 4 months ago

Thank you for leaving us your feedback. Please accept my apologies for the disappointment caused. As discussed your order was refused when delivery was attempted by the courier and so it was returned to sender. As our Returns Team believed this was no longer required, a refund was issued. We hope you shop with us again and we can demonstrate our usual high standards our customers expect. Kind regards, Hannah, Customer Services

Posted 4 months ago

“Very disappointed The boots came in a damaged box they were stiff hard suede and although I order a size up they did not fit So I returned them”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave your feedback. I am sorry to hear there were issues with your recent purchase. Unfortunately, the box can sustain some damage during transit, but hopefully they fulfilled their purpose of protecting the shoes inside. As the boots are suede they can take some wearing to soften and mold to the shape of the foot to become comfortable. However, if they are not suitable for you, we will happily refund upon receipt. Kind regards, Hannah, Customer Services

Posted 4 months ago

“Oopsie - was sent totally wrong style and totally wrong size.”

Helpful Report

Posted 5 months ago

Thank you for leaving us a review. Please accept my apologies for this error. A member of our Customer Service Team will be in touch so we can rectify this as quickly as possible. Kind regards, Hannah, Customer Services

Posted 5 months ago

“I purchased on November 30, 2024 and until now it has not left England. Tracking number: LG865665766GB Service used: International Tracked Destination: Israel Handed to: Delivery partner Tracking history Tuesday 10 December 2024 09:00 Item Leaving the UK LANGLEY HWDC 07:40 Item Received by Royal Mail LANGLEY HWDC Thursday 05 December 2024 18:15 Sender preparing item Wednesday 04 December 2024 19:20 Item Received Tyneside MC”

Helpful Report

Posted 5 months ago

Thank you for your review. Your item was dispatched from the UK and will be handed to Israel Post once it has passed through customs. Unfortunately until this happens there is no further tracking information available and this part of the process is not in our control. I am sorry that you are disappointed with the time it has taken, but your order shoulld be with you soon. Kind regards, Janice

Posted 5 months ago

“I was absolutely appalled at the cost to return 2 pairs of shoes that didn't fit. £13.35. There is no Charles Clinkard store near me. I will never order from Gabor again.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. I'm sorry that you paid this amount to return items to us. As an alternative to arranging your own return, we offer a pre-paid Royal Mail returns label for £3.20, which many customers find to be a convenient and cost-effective option. All the information you require can be found here - https://www.gaborshoes.co.uk/refunds-exchanges-i859. With this in mind, I hope you'll consider shopping with us in future. Kind regards, Rosie, Customer Services.

Posted 5 months ago

Gabor Shoes is rated 4.6 based on 12,184 reviews