Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 13,179 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 13,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 7th September 2025

Moya Stevenson

Gabor Shoes 5 star review on 6th September 2025

Jan Waller

Gabor Shoes 5 star review on 27th June 2025

Marion Baldwin

Gabor Shoes 5 star review on 25th June 2025

Yana Fedorenko

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Odd sizes. Sized down as advised and still too big. Measured their 5.5 against a size 6 and the smaller size 5.5’s were bigger. Customer service very unhelpful and refused to refund postage return despite their sizing being shocking and all off. The sizing issue is bad enough but the v v poor Customer service would make sure I’d never order from this retailer again. Score reflects poor sizing and awful customer service.”

Helpful Report

Posted 2 days ago

“Update Unfortunately this beautiful shoes are very low quality A lot of scratches I wasn’t able to break them down They are stiff in ankle (my ankle hurts after an hour of wearing them) Customer service said that’s a normal sign of wearing For me- shoes to bucket Of course I have a problem with uploading the photos”

Helpful Report

Posted 4 days ago

“I have several pairs of Gabor shoes, I am always a size 6.5, so I had no hesitation in ordering the boots in a 6.5. They were really tight and had to return and pay for the return. It’s such a shame that consistency in sizing is not a priority. I’ve ordered an exchange for a larger size and am hoping they fit or else I’ll have to return them at my own cost too. They look like lovely boots though.”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sorry to hear that your recent Gabor purchase was not a suitable size. Sometimes sizing can change depending on the style, or because of differences in the manufacturing process over the years. However, I understand it is disappointing when your order does not fit as expected, especially when this size has been reliable in the past. We appreciate you taking time to leave your comments, and hope that your exchange pair will be a more desired fitting. Kind Regards, Sophie - Customer Services

Posted 3 days ago

“Your delivery has messaged me on two separate occasions to say unable to deliver. On both occasions I have been in”

Helpful Report

Posted 1 week ago

Thank you for your review. I am very sorry to hear that you are having trouble with the delivery of your order. We aim for your shoes to be delivered quickly and smoothly, so understandably it is disappointing that you have had this experience with the courier. I can see that a member of our Customer Service team has been in touch with you to rearrange delivery using a different service, and on your preferred timeframe. I hope we were able to help resolve this for you efficiently. Kind Regards, Sophie - Customer Services

Posted 1 week ago

“I ordered a wide feet but didn’t receive this. Rather than risk and spend to send them back I am going to travel to Oxford at the weekend. This is some distance from where I live. I have bought Gabor shoes in the past and been happy with them. But online ordering needs improving.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving your feedback. I am sorry to hear the width of your order was not suitable. We aim to provide hassle free methods for our customers to return. You are welcome to return to any Charles Clinkard branch with your proof of purchase if this is convenient. When posting, we do ask customers to cover returns postage, but offer a Royal Mail label for £3.20 on our website. This gives a reasonable price and is tracked service so you know when it has been received by our warehouse. If you have any questions or need help with the next steps, please feel free to reach out to our Customer Service Team and we will be happy to assist. Kind regards, Hannah, Customer Services

Posted 2 weeks ago

“The boots arrived in a broken box. When I tried them on the soles were uneven inside the right hand boot and very uncomfortable. Obviously the boots had been returned by someone who had found the same problem with them. Following that I had to pay £3.20 to return them !!!!! I consider this to be extremely poor service landfill never deal with you again. C. Bartlett.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave your feedback. I am very sorry to hear there was an issue with your recent purchase. I understand how disappointing this must have been, especially with them being in damaged box. I cannot see our team were contacted regarding this as we would have been happy to assist with your return if there was a fault with your order. Please be assured, your return will be examined and if we find a manufacturing issue, we will be in touch to advise the next steps. In the meantime, if you have any queries, please feel free to reach out to our Customer Service Team by phone, email or live chat service. Kind regards, Hannah, Customer Services

Posted 3 weeks ago

“The item didn’t arrive”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I am sincerely sorry your order did not reach you. This was an issue with the delivery which unfortunately, is out of our control. However, I am glad our Customer Service Team were able to assist and they have raised an investigation with the courier and processed your refund. These instances are rare and I hope you shop with us again to give us the opportunity to demonstrate our usual high standards. Kind regards, Hannah, Customer Services

Posted 3 weeks ago

“Very confusing about the purchase process. I was told to pay by PAYPAL and entered a valid address, only to find the purchase still hanging on your shelf because the address was invalid (perhaps in Hong Kong, we don't have a postal code, but I can't create one!). Then, for unknown reasons and without explanation, refunded the goods price to my PAYPAL account, but kept the handling and delivery charges (I don't understand, and I was never told when I made the order and paid successfully). I am out of Hong Kong and back to check my email, and I understand that there were several emails asking me to identify the so-called problem with the address. I reflected via email and am waiting for a clear reply on what to do and how to do it. Very sad!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your review. I am very sorry to hear about the confusion surrounding the address of your order. The address came up as invalid and our team were unable to dispatch and so we contacted you to verify the information. As a response was not received, we assumed the order was no longer needed and cancelled. You should have been refunded the full amount which I sincerely apologise for. Please be assured we have refunded the remaining shipping costs to your PayPal account. You are welcome to place a new order and we will work to dispatch this promptly. Kind regards, Hannah, Customer Services

Posted 1 month ago

“To date have not received goods”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leaving your review. I’m sorry to hear you haven’t received your order yet. Looking at the tracking, delivery has been attempted but there was no one home and Royal Mail have advised a redelivery or collection needed to be requested. I can see this has now been done and your order should be with you tomorrow. I cannot see we have been made aware of this issue. Our Customer Service Team is available 7 days a week and can be reached by phone, email and live chat. We are happy to help with any queries. Kind regards, Hannah, Customer Services

Posted 1 month ago

“I haven’t received the order yet”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry that you were experiencing this problem, understandably it is disappointing when your order is not received within the expected timeframe. Your tracking now shows the parcel is marked as delivered. Hopefully this means you have received this and are happy with your purchase. However, if you do have any further trouble then please do not hesitate to contact our Customer Service team. Kind Regards, Sophie - Customer Services

Posted 1 month ago

“I have had gabor boots before but the boots are not the same”

Helpful Report

Posted 1 month ago

Thank you for taking time to leave your review. I am sorry to learn that your recent order was not satisfactory compared to the Gabor shoes you have had previously. While the same sizing guidelines are followed throughout the brand, there may be some variation in fit based on the style. This can be due to the shape of the boot, the width fitting, or even the material it is made from. Should you continue to shop with us in the future, I hope the next pair you order is up to the standard you have received in the past. Kind Regards, Sophie - Customer Services

Posted 1 month ago

“This shoe is very narrow. I did not manage to get my foot into the shoe. Very disappointed.”

Helpful Report

Posted 1 month ago

Thank you for taking time to leave a review. I understand it is frustrating when your purchase does not fit as expected, so I am sorry this was the case. I can see the shoes you ordered were a Standard width fitting. Some customers do report that Standard fit Gabor shoes do feel narrow and as a result they opt for a Wide fit option instead. We do have a range of Wide fit Gabor shoes, so you may find this beneficial should you continue to shop with us in the future. Kind Regards, Sophie - Customer Services

Posted 1 month ago

“Goods came damaged. Leather scraped off the toe of the left boot. Surely this would’ve been noticed in quality control. Disappointed with the response from the supplier when I said I needed them for the weekend. They offered a free return as if they were offering me shares in their company. Shame on you for your appalling customer service and obvious lack of checking products before they are sent to customers.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your feedback. It's disappointing to hear about your experience; I hope you'll accept our apologies again for the inconvenience caused to you. Unfortunately, due to the stock location at the time, we were unable to dispatch another pair immediately, which would have been necessary to ensure delivery in time for your weekend. That said, I fully appreciate that you were not responsible for this situation, so I can understand why you're frustrated. Rest assured, such occurrences are rare, and your correspondence was passed to our warehouse team for investigation. I hope the above explanation provides clarity regarding why we were unable to rectify the issue at the time. Additionally, by way of an apology, I've added some credit to your account for a future purchase, in the hope you’ll consider shopping with us again. Should you require any further assistance, please don't hesitate to contact us. Best wishes Rosie | Customer Services

Posted 2 months ago

“I made an order #93609957 on Dec. 4th But didn’t recieve it!! You don’t answer my emails. I need the shoes for my daughter’s wedding.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your review. I’m sorry, but we had not received any correspondence from you prior to yesterday evening. This email has now been responded to, and the reply includes your tracking information. As you're in Israel, deliveries may take a little longer than usual, but I'm confident you will receive in time for your daughters wedding - I hope they're just right for your special day. If you require any further assistance, please don't hesitate to contact us. Best wishes Rosie | Customer Services

Posted 2 months ago

“I ordered and paid for these shoes ages ago but still not received them! Where are they? I need them for Christmas URGENT! Maryrose Wood”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. I am very sorry to hear you have not yet received your order. I cannot see our Customer Service Team has been made aware of this issue but we are happy to assist and will be in touch shortly to advise. Please know if there are any issues of you have queries, we are available 7 days a week and can be reached by phone, email and live chat service on our website. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Boots arrived, bashed and sellotape packaging, no protection inside boots.... no tissue paper and one very slightly damaged boot. Clearly no quality control.....”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. I am sincerely sorry to hear your order arrived damaged and with poor packaging. This is not up to our usual standards and we appreciate you bringing this to our attention so we can forward this to our Warehouse Manager. I can see you contacted our Customer Service team and am glad they were able to assist with your return. We will be happy to process a refund or exchange at your request. We hope to resolve this swiftly and our team is available 7 days a week should you have any queries. Kind regards, Hannah, Customer Services

Posted 2 months ago

“ATROCIOUS DELIVERY”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your review. I’m very sorry to hear you experienced a poor delivery service and for any inconvenience that was caused. We are happy to investigate this further if provided with more details. Our Customer Service Team can be contacted 7 day a week via email, phone or live chat service. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Paid £100 for a pair of trainers that never arrived. No replacement sent b”

Helpful Report

Posted 2 months ago

Thank you for leaving us a review. I’m very sorry to hear there was an issue with your first delivery and your replacement took longer than expected. This is now marked as delivered and we hope you are happy with your purchase. Please be assured, we are investigating with the courier to avoid future issues and hope you shop with us again so we can demonstrate our usual high standards. In the meantime, if you have any queries or issues, our Customer Service Team is happy to help 7 days a week. Kind regards, Hannah, Customer Services

Posted 2 months ago

“The shoes were ordered on line and when they arrived the box looked like it had been kicked around the warehouse. The shoes had been worn and had a bad defect across the middle of the sole. Ordered 5.5 but shoes were smaller than previous 5.5 purchased. Clinckard took them back without questions which makes me think they knew. Purchased the same style at John Lewis which are perfect as usual for Gabor shoes.”

Helpful Report

Posted 2 months ago

Thank you for your review, Thank you for letting us know. I’m very sorry to hear about the condition of your shoes and the sizing discrepancy. This isn’t the standard we aim for. We’ll review this with our team to understand what happened with the box and the defect, all items should be quality checked before dispatch and on this occasion we have let you down. Again, apologies for the frustration and inconvenience this has caused. Kind regards, Janice - customer services

Posted 2 months ago

“I cannot write a review since i didn't get my parcel yet. the order was placed on November 17th, on the Royal mail site i still get : Parcel on its way !!!!!!!!”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your review. I’m very sorry to hear that your order has not yet arrived. Please note that Royal Mail deliveries may experience delays due to the current situation in Israel. However, as mentioned, your order is on its way and is currently progressing as expected. We kindly ask that you allow a little extra time for it to reach you. Best wishes Rosie | Customer Services

Posted 2 months ago

Gabor Shoes is rated 4.6 based on 13,179 reviews