Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,634 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,634 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely trainers but a very small size. Found it almost impossible to get my foot in to the trainer even with a shoe horn.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave feedback. I’m sorry to hear the fitting of the Gabor Waltz was not right for you. We hope you found an alternative style that you love and please get in touch with our team if you need any help

Posted 3 weeks ago

“Two different size shoes in box! Size 6 & 8 One looked worn! Very disappointing”

Helpful Report

Posted 1 month ago

Thank you for your review. We are genuinely sorry that you received 2 different sizes in the box. I can see that we provided a label for you to return them to us and you opted for a refund. We have let you down and we apoligise sincerely for your inconvenience. Kind regards, Janice - customer services.

Posted 1 month ago

“Well I am asked to make a review when I ahve not actually had the goods. I ahve had a picture of my next door neighbours house and said the shoes were left here. No neighbours know anything about them. I ahve e mailed Charles Clinkards and they ahve not even returned my enquiry. Your parcel has been delivered to your neighbour at 29, and received by MOORE at 13:58 on Wed 06 Mar 2024”

Helpful Report

Posted 1 month ago

Thank you for your review. I'm sorry to hear your order hasn't arrived as expected. Unfortunately, we haven't received any correspondence from you until now. I have passed your message to our Customer Services Team. We'll investigate and you'll receive a phone call this afternoon with an update. Apologies for inconvenience caused. Kind regards, Rosie

Posted 1 month ago

“The boots arrive one boot had a twist in it returned they said I would receive a replacement immediately No sign yet. Very disappointing I have purchased numerous shoes and boots before and not had an issue why now .”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry that the boots that you received were twisted and can assure you that you will receive your new pair very soon. I apologise sincerely for any inconvenience caused. Kind regards, Janice

Posted 2 months ago

“Not enough styles of knee high boots and not many narrow around the calf. Asked for Peace to be brought back but swiftly told no. Most other styles look a bit geriatric.”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry to hear that you are disappointed with the knee high boots that we have. Gabor Germany do look at customer reviews and we hope that in the future you do find a style and fit that you like more. Kind regards, Janice - customer services

Posted 2 months ago

“shoes fine eventually. initially i was sent a pair consisting of left foot a different size from right foot, not impressed. was told replacement pair would come on next day delivery but it didnt”

Helpful Report

Posted 2 months ago

Thank you for your review. We apologise sincerely that the order that you were originally sent were a odd pair. Unfortunately as we did not have stock in our warehouse, we had to wait an extra day until the stock arrived with us before we could post the replacement out, so I also apologise also for the delay in sending the replacement to you. We do hope that you are happy with the shoes that you have received and are genuinely sorry for the inconvenience caused. Kind regards, Janice - customer services

Posted 2 months ago

“I already have a very similar pair of shoes and was disappointed that the shoes were difficult to get on and even more disappointed to have to pay to return them. Therefore, I will not be using your in line service in future.”

Helpful Report

Posted 2 months ago

Thank you for your review. You can use a second class postal service to keep the cost of returns low. You can then add tracking if you wish. Alternatively, there is a link on our website to Collect + where for the reduced cost of £4.49 you can return up to 10 kilo in one package. I do hope that this information helps for future reference if you do order again. There are a couple of Charles Clinkard concessionary stores not too far from you, where you could visit to try Gabor shoes on if you are in the area, you can pop your post code into their store finder to see where these are. Kind regards, Janice - customer services

Posted 2 months ago

“Very disappointing - too small and a very clunky style. They will be sent back and I have to pay for the postage. I usually like Gabor shoes...have many pairs.”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry to hear that these shoes are too clunky for your liking. You can return the shoes back to any Charles Clinkard store if you wish, there are several larger towns close to where you live that have these stores and you do have up to one year to return for full refund. If you do post back, second class is fine, then ask for extra tracking which keeps the cost down. Alternatively there is a link to collect + on our website. I hope that this information is of help. Kind regards, Janice - customer services

Posted 2 months ago

“I keep seeing the same old shoes and trainers please create some new younger styles”

Helpful Report

Posted 3 months ago

Thank you for sharing your thoughts with us, your feedback is valued. We're continuously working on refreshing our collections to cater to everyone's tastes and preferences. As a company, we understand the importance of offering newer and trendier styles, so I hope we exceed your expectations with the additional styles upcoming for SS24. Kind regards, Rosie, Customer Services.

Posted 3 months ago

“I tried black sparkle court shoes on in John Lewis. They didn't have my size, so I ordered on line. When they arrived there wasn't a spot of sparkle on them.They were just black fabric. Very disappointed as I wanted them for Christmas parties I had been invited to.”

Gabor Shoes 1 star review on 22nd December 2023

Helpful Report

Posted 4 months ago

Thank you for your review. I have checked with the stock at John Lewis and ours and it seems that the beige is very glittery in its material, but the black is much more dull and does not have the metallic look that causes the glitter affect. I am sorry about this and hope that you will return them to us for a full refund if they are not what you were looking for. You can return unworn items for up to 365 days. Kind regards, Janice - customer services

Posted 4 months ago

“This review is 1* because I ordered 2 pair of beautiful Gabor boots, one biker style ankle boot and one kitten heel slouch calf length boot, in WIDE Fitting - they were disappointingly NOT Wide Fitting ☹️ - I even gave to my slimmer size 12 sister and she too could not get into these boots ? so had to return ! Otherwise the boots were 5* - absolutely beautiful and well made. I do wish Gabor made proper Wide Fit boots, I would buy nothing else, but unfortunately as NOT wide Fitting I cannot wear nor my slimmer sister and so unable to be a Gabor Gals !! I would recommend Gabor boots 100% but only if you do not have wide feet and very slim ankles.”

Helpful Report

Posted 4 months ago

Thank you for your review. I am sorry that you found these boots to be too narrow. One thing that you might try is to go up a half size to see if this helps at all. The extra length on the shoe is minimal but it does increase the area within. Many of our customers use this method and it can work very well. You may like to give this a try and you can be Gabor Gals if this works for you too. Kind regards, Janice - customer services

Posted 4 months ago

“Boots that I ordered were unprofessionally packed with no care and attention. The boots had obviously been worn a lot and then returned and I then received them, obviously did not pass through quality control of any kind. I had to waste more time sending them back. I did however receive a free postage label in the post.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sincerely sorry that you were sent boots like this. All items should be quality checked if they are returned and again if they are being sent out for a customer. If packaging has been spoiled, it should be replaced. We have let you down on this occasion and we are genuinely sorry for your inconvenience. Kind regards, Janice - customer services

Posted 4 months ago

“You don't have mya boot in size 5 what crappy production can't produce products in the most used sizes”

Helpful Report

Posted 4 months ago

Thank you for your feedback. I'm sorry you feel that way. Size 5 is one of the most common sizes we purchase, so I'm surprised you're unable to find something suitable. There may be other factors as to why we don't have stock available, but I'd need a little more information to investigate - such as the style number & colour. Should you like me to look into this, please contact Customer Services on 0345 241 7742 or sales@clinkard.co.uk (please pop my name in the subject field so it's forwarded to me) with the requested information, and I'll happily do so. I hope we can change your mind and I look forward to hearing from you. Kind regards, Rosie, Customer Services.

Posted 4 months ago

“When they are eventually delivered I might be able to write a review...I'm still waiting”

Helpful Report

Posted 4 months ago

Thank you for your review. As we do not have our own courier, we have used Royal Mail on this occasion. We can see that there seems to be a problem with delivery, I have written to you privately and will be in touch again very soon via your order. Kind regards, Janice - customer services

Posted 4 months ago

“Very disappointed with the state of the box and the creases on the new boots - will definitely be returning as they were purchased as a gift but all in all look like used goods”

Gabor Shoes 1 star review on 6th December 2023

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear that you were disappointed with your order. Items have sometimes been tried on, but should not look worn and we are sorry that on this occasion there were creases on the boots. I have left a voice mail for you and do hope that you will get in touch with regard to this. Kind regards Janice - customer services

Posted 4 months ago

“Had to send them back as not wide enough.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear that you had to return your item and do hope that you find something more suited to your needs. You can leave a product review by clicking onto the item bought and leave a review to share you findings with others. Kindr egards, Janice - customer services

Posted 4 months ago

“£23 to make a return. It’s a very out of date service for returns.”

Helpful Report

Posted 5 months ago

Thank you for your review. You can take any returns back to a Charles Clinkard store and have up to 12 month for unworn items to be brought back for full refund. You can also buy a label to collect + on our website where for £4.49 you can return items using a tracked service. This covers up to 10 Kilo so you can send several pair back at one low price. If you have several pair to return and wish to have a speedier delivery and insurance, and use Royal Mail, it can be quite costly. You can though choose any courier of choice to keep costs down. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 5 months ago

“Unfortunately, I am still waiting for the delivery of my boots!”

Helpful Report

Posted 5 months ago

Thank you for your review. Your boots were dispatched from here on the 5th November and returned to us on 14th November. If this was not your intention then we do apologise aswhen we received the return, a refund has been made. We do hope that you will place a new order for the boots if you would still like them. Kind regards, Janice - customer services

Posted 5 months ago

“I ordered some black boots, they were nice but way too big. The cost of the return was £12. I won’t order from Gabor again.”

Helpful Report

Posted 5 months ago

Thank you for your review. We do deliver free of charge, but ask the customer to cover the cost of returns. There is a link on our websie for collect + where for £4.49 you can create a tracked return label that will cover up to 10 kilo. This means that you can return multiple items at one time. Alternatively you can take back to any Charles Clinkard store for refund. You can also opt for second class Royal Mail, with tracking, which although takes a day longer to arrive with us, reduces the cost of return significantly as to opting for a next day service. All returns are done within 3 working days of them arriving here. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 5 months ago

“I have not received my order. They delivered to the wrong address and now my shoes are missing. I am not happy with the service. These are very expensive shoes and to deliver to the wrong address and now I have to go through investigation is careless.”

Helpful Report

Posted 5 months ago

Hello Thank you for taking the time to leave a review. I’m sorry to hear the problem you are having. DPD have confirmed your parcel has been left at the correct address, handed to a builder as shown in the image in the tracking. I can see my colleague has tried to contact you regarding the investigation but unfortunately did not manage to speak to you. A voicemail should have been left outlining the latest information regarding the investigation. If you require any information or have any queries, please don’t hesitate to contact us on 0345 241 7742. Please accept my apologies for any inconvenience this has caused. Kind regards Michael

Posted 5 months ago

Gabor Shoes is rated 4.6 based on 10,634 reviews