Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,634 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,634 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

Write Your review

Tell us how Gabor Shoes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes order too wide, seems to be manufacturers do not cater for women requiring smaller sizes”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the shoes that you have bought are the widest fitting that Gabor do. We do have similar shoes that are standard fitting. I have added the web details below. https://www.gaborshoes.co.uk/womens-c1/trainers-c5/standard-t7 I can personally recommend the Gabor Wisdom. Kind regards Janice - customer services

Posted 1 year ago

“I bought shoes in a size I wear all the time. They don’t fit. This is the first problem I have had in many years with Gabor so I’ll try again this time….”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the shoes that you have bought are not a good fit for you. We do have different width fittings which may affect the feel of the shoe. If you would like to return this shoe, we can exchange it for you if you let us know which size you would like instead. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointing that these arrived too late, due to dpd awful service. But more disappointed that I had to pay £8!!!! to send them back. £8- I won’t use you again”

Helpful Report

Posted 1 year ago

Thank you for your review. You can return any unwanted item to a Charles Clinkard store at no cost. Alternatively, you can use the link on our website where you can return up to 10 kilos for the low cost of £4.49. If you return via Royal Mail, the cost is from £2.85 depending on which service you use, if you choose a next day, or signed for service then it is more expensive. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered two pairs, size 6. I have always worn size 6, and have some on at the moment. But both these pairs were much too big/long - almost a 7. I was able to return one pair to JOhn Lewis and was refunded, but unfortunately the packaging of the other pair was destroyed - so I will give them to the Charity shop. Brand new.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to contact us. I am sorry to hear the item you ordered doesn't fit. All of your information regarding your purchase will have been emailed to you, including the order number and if the item is unworn, you have 365 days to return your order to us. All information regarding returning your item can be found on our website - https://www.gaborshoes.co.uk/delivery-returns-i57#7. I hope this information helps. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“hi I bought 2 x pairs of Gabor shoes from you and I have worn one of them a couple of times now and the dye come off all over my feet - leaving my feet black this does surprise me due to the cost of them”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that this has happened. If you would like to call us on 0345 241 7742 (only a local rate charge) we would be happy to discuss this with you. We do hope that you will get in touch. Kind regards, Janice - customer services

Posted 1 year ago

“I’m returning these shoes. I’ve always found Gabor shoes to be excellent in the past. Sadly these were I’ll fitting and the quality of the suede was dreadful. I’m not sure what the company is do8ng but this is not what I expected. So disappointing”

Helpful Report

Posted 1 year ago

Hello, Thank you for your email. We would like to thoroughly apologise you have received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. We have sent a private message to advise on the next steps. Kind Regards

Posted 1 year ago

“Shoes quality but the style did not fit me. You failed to tell when making an order that when returning the unsuitable shoes, the customer had to pay the postage.”

Helpful Report

Posted 1 year ago

Hello, Thankyou for your review. We are sorry to hear the style was not suitable for you. We do offer free delivery on orders over £40.00 however do ask for return costs to be covered and this is included on our terms and conditions, these are reincluded for you: https://www.gaborshoes.co.uk/delivery-returns-i57 We will pass on your feedback to the relevant teams and if we can assist further please let us know. Kind Regards Nicola-Customer Services

Posted 1 year ago

“Both pairs of boots returned as the ankle too narrow. Needs a front opener. Both pairs have been returned. Despite being an extra wide fit. Disappointed! Tissue paper was very creased and the boxes torn. Looked as if had been returned by someone else. If I hade ordered via Charles Clinkard I could have collected points but you don’t mention that although packing had their name all over.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you found that these boots too narrow on the ankle for you. You may find that having just a half size bigger gives the extra area that you need. This doesnt work for everyone, but many customers have tried this and found it helps a lot. With regard to Gabor and Charles Clinkard, Gabor is actually a German Company and Charles Clinkard being one of the largest suppliers of Gabor shoes in the UK, have licence to run the Gabor website. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“the shoes arrived, there was a significant difference in size. The left shoe was at least a half size larger than the right. Hope this helps.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry to hear of the issues with your recent order, which we can see has now been received back for a refund. A seperate email has been sent for you and we look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I ordered my shoes online. One shoe was dull and the other was shiny, one shoe also had a small dent in the toe, and scuff marks. I took them back to Charles Clinkard in Newcastle, where I wasn’t even offered a discount if I bought another pair, which I haven’t. These shoes were £89.99 and the quality was very poor.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. Items are sourced from warehouses as well as retail stores however the quality should be good and any issues with this of course would be raised before the items are sent. On this occasion, this was overlooked and we are very sorry. We will ensure your comments are passed onto the relevant areas and hope you will not be deterred from ordering in the future. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Loved the boots particularly the Midnight Blue but unfortunately both pairs were too narrow on the calves and had to be returned. I don't think that the online information was clear enough about the fit. The biggest disappointment was that it then cost £27 to return the boots. Next time I would buy online from John Lewis as the returns are free. I think that Gabor need to change this policy in line with the vast retailers that I use so all in all a mixed response from me. Fab boots but poor company to deal with.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are delighted you love the Gabor products however disappointed to hear your feedback regarding our returns policy. You have up to 365 days to return an item as long as its unworn and you can use any method preferable to you however, it is recommended that a tracked service is used for your reassurance. There are other services that offer a cost-efficient return and you can also take the items back to a Charles Clinkard store for a refund or an exchange. Collectplus for example is £4.49 for up to 10kg and this would cover multiple pairs or larger items. I have sent a private email regarding your comments and we hope you will reconsider ordering with us. Your comments are valuable as it helps us going forward as a company and we have passed these on to the teams involved in the processing of your order. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The boots took quite a long time to arrive .I had to send them back and pay £11 postage as Gabor shoes expect their customers to foot the bill to return their items .”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback Our standard delivery is dispatched within 5 working days not including a weekend and on checking the order we can see this was sent within this time frame for you, we apologise for any delay with this. We are sorry to hear the boots are unsuitable and that you were unaware returns were payable by the customers. You have 365 days to return an item for a refund or exchange, providing it is unworn and in a good condition. You can also return to one of our stores-Charles Clinkard We will feed back your comments to the relevant team and hope you will reconsider ordering again-Comments whether negative or positive help us going forward and we appreciate you taking the time to leave your review. Kind Regards Nicola-Customer Services

Posted 2 years ago

“i returned my boots asking for a different size but have had no notification when they will be delivered”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry you were not notified of your exchange, there was a technical error and the email sent appears to have bounced back A tracking update has been sent privately for you and we hope you receive the items soon Kind Regards Nicola-Customer Service

Posted 2 years ago

“The website is easy enough to use and the boots arrived on time. Unfortunately neither pair were a good fit and the return shipping that covered the value of the items was very expensive, plus I had to post both back separately due to the size of the boxes. It has put me off ordering again. Around the same time I ordered boots from a different website which also had to be returned, but they provided a return label that had a reduced price, so only £2 per package would be removed from the refund value. Spending over £10 per parcel returned just isn't cost-effective.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We do offer a free delivery service on items over £40.00 however do advise returns are payable by the customer, this is included on the wesbite. You are welcome to return these via Royal Mail however there are other courier companies which may offer a more competitive choice. A tracked service is recommended although you are welcome to use any service which is preferable to you. Your suggestion regarding the cost of returning an item has been passed onto the relevant department. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The shoes I ordered were of poor quality. The material inside the shoes was poorly manufactured so caught on my toes. Customer Services were good and sent me a free returns label. Hence the extra star otherwise I would give a 1 star. I do not expect £95 worth of shoes to be poorly put together.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacturer and ensure they are aware of your feedback. We hope you find another style within our range. With regards, Nicola-Customer Services

Posted 2 years ago

“I was keen to have another pair of the same pumps but unfortunately no shops are open any longer so I ordered online. The package arrived promptly but the fit was different and I needed to return them. On reading your policy, I discovered that it would be my responsibility to return them and at a significant cost to ensure a tracked service. I have instead given them to my daughter who lives 3 hours away and will be able to return them to a functioning store. This will therefore deter me from purchasing anything further.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review We are sorry you are disappointed with our returns policy. Information about returns is included in our terms and conditions. We do ask for items to be sent tracked for your reassurance however you are welcome to return via any method which is suitable for you. Royal Mail is usually around £3.20 for second class tracking but there are other couriers who offer a competitive returns service Your comments will be passed forward to the relevant teams and we hope you will reconsider ordering in the future Kind Regards Nicola-Customer Services

Posted 2 years ago

“To have to pay for returns on shoes puts me off buying. Getting the right fit is hard and I would have preferred to have chosen two sizes to make sure I have proper fitting shoes.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We offer a free standard UK delivery with a spend of £40.00 and over. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Having bought a pair of Gabor trainers that I have worn almost daily over the summer, I decided to treat myself to a new pair for autumn. Unfortunately, the new pair have a more pointed toe and hence are too narrow! I looked online if anything suitable for exchange and sadly not ☹️ Add to my disappointment, I had to pay £5 yesterday to return them as free returns not an option!! I will read the small print carefully next time as they are not cheap shoes, then having to pay to return them means not a happy customer!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that this style was not suitable for you and you found them narrow. Delivery is free of charge, but we ask if you can cover the cost of return. You can use Collect + from our website which is £4.49 for up to 10 kilo or send back by any postal service that you wish. We do hope that you find a style that is a better fitting for you. Kind regards, Janice - customer services.

Posted 2 years ago

“Very disappointed with order -box arrived damaged and shoes appeared to have been worn Have now purchased Gabor boots from a shop even though had to travel quite some miles which I tried to avoid.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We do source items from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We can see you have returned your order for a refund. We would like to apologise thoroughly for this and hope we can restore your faith in shopping online with ourselves in the future. Kind Regards, Nicola-Customer Services

Posted 2 years ago

“Just not wide enough for my feet”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear the shoes were unsuitable. We do stock a wide range of standard and wide fitting shoes and hope you find something suitable within our range. If you have any enquiries please do not hesitate to contact us. With regards, Nicola-Customer Services

Posted 2 years ago

Gabor Shoes is rated 4.6 based on 10,634 reviews