Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,311 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 8th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the boots particularly the Midnight Blue but unfortunately both pairs were too narrow on the calves and had to be returned. I don't think that the online information was clear enough about the fit. The biggest disappointment was that it then cost £27 to return the boots. Next time I would buy online from John Lewis as the returns are free. I think that Gabor need to change this policy in line with the vast retailers that I use so all in all a mixed response from me. Fab boots but poor company to deal with.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are delighted you love the Gabor products however disappointed to hear your feedback regarding our returns policy. You have up to 365 days to return an item as long as its unworn and you can use any method preferable to you however, it is recommended that a tracked service is used for your reassurance. There are other services that offer a cost-efficient return and you can also take the items back to a Charles Clinkard store for a refund or an exchange. Collectplus for example is £4.49 for up to 10kg and this would cover multiple pairs or larger items. I have sent a private email regarding your comments and we hope you will reconsider ordering with us. Your comments are valuable as it helps us going forward as a company and we have passed these on to the teams involved in the processing of your order. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The boots took quite a long time to arrive .I had to send them back and pay £11 postage as Gabor shoes expect their customers to foot the bill to return their items .”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback Our standard delivery is dispatched within 5 working days not including a weekend and on checking the order we can see this was sent within this time frame for you, we apologise for any delay with this. We are sorry to hear the boots are unsuitable and that you were unaware returns were payable by the customers. You have 365 days to return an item for a refund or exchange, providing it is unworn and in a good condition. You can also return to one of our stores-Charles Clinkard We will feed back your comments to the relevant team and hope you will reconsider ordering again-Comments whether negative or positive help us going forward and we appreciate you taking the time to leave your review. Kind Regards Nicola-Customer Services

Posted 3 years ago

“i returned my boots asking for a different size but have had no notification when they will be delivered”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you were not notified of your exchange, there was a technical error and the email sent appears to have bounced back A tracking update has been sent privately for you and we hope you receive the items soon Kind Regards Nicola-Customer Service

Posted 3 years ago

“The website is easy enough to use and the boots arrived on time. Unfortunately neither pair were a good fit and the return shipping that covered the value of the items was very expensive, plus I had to post both back separately due to the size of the boxes. It has put me off ordering again. Around the same time I ordered boots from a different website which also had to be returned, but they provided a return label that had a reduced price, so only £2 per package would be removed from the refund value. Spending over £10 per parcel returned just isn't cost-effective.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We do offer a free delivery service on items over £40.00 however do advise returns are payable by the customer, this is included on the wesbite. You are welcome to return these via Royal Mail however there are other courier companies which may offer a more competitive choice. A tracked service is recommended although you are welcome to use any service which is preferable to you. Your suggestion regarding the cost of returning an item has been passed onto the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The shoes I ordered were of poor quality. The material inside the shoes was poorly manufactured so caught on my toes. Customer Services were good and sent me a free returns label. Hence the extra star otherwise I would give a 1 star. I do not expect £95 worth of shoes to be poorly put together.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacturer and ensure they are aware of your feedback. We hope you find another style within our range. With regards, Nicola-Customer Services

Posted 3 years ago

“I was keen to have another pair of the same pumps but unfortunately no shops are open any longer so I ordered online. The package arrived promptly but the fit was different and I needed to return them. On reading your policy, I discovered that it would be my responsibility to return them and at a significant cost to ensure a tracked service. I have instead given them to my daughter who lives 3 hours away and will be able to return them to a functioning store. This will therefore deter me from purchasing anything further.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We are sorry you are disappointed with our returns policy. Information about returns is included in our terms and conditions. We do ask for items to be sent tracked for your reassurance however you are welcome to return via any method which is suitable for you. Royal Mail is usually around £3.20 for second class tracking but there are other couriers who offer a competitive returns service Your comments will be passed forward to the relevant teams and we hope you will reconsider ordering in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“To have to pay for returns on shoes puts me off buying. Getting the right fit is hard and I would have preferred to have chosen two sizes to make sure I have proper fitting shoes.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review. We offer a free standard UK delivery with a spend of £40.00 and over. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Having bought a pair of Gabor trainers that I have worn almost daily over the summer, I decided to treat myself to a new pair for autumn. Unfortunately, the new pair have a more pointed toe and hence are too narrow! I looked online if anything suitable for exchange and sadly not ☹️ Add to my disappointment, I had to pay £5 yesterday to return them as free returns not an option!! I will read the small print carefully next time as they are not cheap shoes, then having to pay to return them means not a happy customer!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that this style was not suitable for you and you found them narrow. Delivery is free of charge, but we ask if you can cover the cost of return. You can use Collect + from our website which is £4.49 for up to 10 kilo or send back by any postal service that you wish. We do hope that you find a style that is a better fitting for you. Kind regards, Janice - customer services.

Posted 3 years ago

“Very disappointed with order -box arrived damaged and shoes appeared to have been worn Have now purchased Gabor boots from a shop even though had to travel quite some miles which I tried to avoid.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We do source items from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We can see you have returned your order for a refund. We would like to apologise thoroughly for this and hope we can restore your faith in shopping online with ourselves in the future. Kind Regards, Nicola-Customer Services

Posted 3 years ago

“Just not wide enough for my feet”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear the shoes were unsuitable. We do stock a wide range of standard and wide fitting shoes and hope you find something suitable within our range. If you have any enquiries please do not hesitate to contact us. With regards, Nicola-Customer Services

Posted 3 years ago

“Fastening is shown as buckle. It is in fact velcro fastenings with plastic buckle decoration. Not tge standard I am used to from Gabor.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We appreciate you bringing this to our attention and will have the details of this shoe amended to help other customers when browsing. We are sorry you were disappointed and hope you will return in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“Very disappointed with the boots. They had a very sharp tack sticking through from the heel through to were your actual heel goes. This hurt my foot when trying on ! This should not have passed quality control. Due to this I had to return at my own expense which I don't agree with. Decided to drive hour to a shop to return instead of cost of postage. Lady in shop helpful and was very surprised at nail tack sticking through. Now waiting for my 170.00 to be returned”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are very sorry for the issues raised with your recent purchase. As this was a fault with the item, our Customer Services Team would have been able to assist with the return however we are delighted the team in store were able to help. We have sent a seperate email regarding postage and hope you will not be deterred from returning to us in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“I buy Gabor for their style and comfort - always a good range to choose from.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are delighted to hear you enjoy your Gabor shoes. Please can you let us know if there is anymore we can do to assist and improve the score Please send an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Won’t be buying again unless instore as have to pay to return”

Helpful Report

Posted 3 years ago

Thank you for your email. You can return any item bought on our Gabor website to one of our Charles Clinkard stores. I hope that this helps for future reference. Kind regards, Janice - customer services.

Posted 3 years ago

“My lovely boots did not fit. Unfortunately I’ve had to pay £9.00 to return. Therefore I will not be purchasing anything else from Gabor as it has a very expensive return system. In future I will stick to shops like John Lewis where I can return and in fact end up buying more and keeping.”

Helpful Report

Posted 3 years ago

Thank you for youe review. We are sorry to hear that the boots did not fit. You can return to any Chalres Clinkard store, or buy a label for return on our website for £4.49 that covers up to 10 kilo. We hope that you find something that is more suitable for your requirements. Kind regards, Janice - customer services.

Posted 3 years ago

“Although I like your shoes and boots and have many pairs I was shocked at the cost of returning a recently ordered pair of boots online. Yours is the first company that has charged for the items to be returned. Due to the value of the items it cost £18.59 for the return, which is 10% of the value. This has soured my opinion of your company.As a result I will never buy anything online again from your company and will seriously consider buying your footwear in person.”

Helpful Report

Posted 3 years ago

Hello Thank you for taking the time to leave a review. We offer a free standard UK delivery on spends over £40.00 however as part of our terms and conditions we do ask for returns to be paid for. You are welcome to use whichever service is convenient and we do recommend a tracked service for your reassurance and you can also return via a Charles Clinkard store. The cost of return via Royal Mail will vary depending on what services you opt to add. Your comments have been passed onto the relevant teams as we appreciate all feed back as this helps us going forward as a company. We are sorry to will not return to us online however if we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I returned both pairs of shoes. One pair was too small - not your fault! The other pair were scuffed so faulty - I paid £11.50 to send them back but I would have had the second pair. Didn’t reorder as I didn’t want to find I been sent another pair that was faulty so went to the shops instead!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review. We are sorry the shoes have arrived in this way. Shoes should be checked at point of dispatch, and it seems that this hasn’t happened in this case. To avoid the return charges, you can take items to any Charles Clinkard store, free of charge, where a refund can be processed. If you have any issues with your orders going forward, please contact customer services on 0330 005 0230 or customerservices@clinkard.co.uk, where our colleagues will be more than happy to help. I hope that this experience hasn’t put you off purchasing from us in the future. Kind regards, Dawn - Customer services

Posted 3 years ago

“Shoes arrived damaged and delivery was from Charles Clickard (which was not made clear at all when purchasing through the Gabor site). I had to return the shoes to the shop otherwise would have to pay for return delivery. I will not be buying from Gabor again.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review Items are sourced from our warehouse and stores, they may have been tried on or on a display however they should not arrive with you in poor condition or damaged. We are very disappointed this happened We are Charles Clinkard and we have the licence to operate www.gaborshoes.co.uk as they are based overseas in Germany. You can see the contact information included on the below link which is also from the website. https://www.gaborshoes.co.uk/contact-us-i56 We would like to apologise for the inconvenience this has caused you and hope you will reconsider ordering again. Our Customer Services Team are available seven days a week on 0345 241 7742 to assist with any queries and please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

“The shoes arrived in a very tatty box, I almost thought they were second hand. Also, the Gabor wording inside the shoes was feinter on one of the shoes. I almost sent them back. I was not impressed.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. Naturally we are disappointed to hear your shoes were not of the high standard you would expect. Items can be sourced from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We will investigate how this has occurred within our dispatch team. If you are able to send images of the issues with the fading to sales@clinkard.co.uk we can take a look at these for you Kind Regards Nicola-Customer Services

Posted 3 years ago

“Not happy with service. Realised as soon as I had clicked the "pay" button that I had ordered the wrong colour shoe. Phoned up and was told the order could be cancelled and I should just order again in the right colour. A few days later TWO pairs of shoes turned up, so I had to go to the post office and stand in queue for ages to send one back. Why did Gabor tell me the first order was cancelled when it wasn't??”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that this has happened. There is confirmation on your order that you called and wished to cancel. This has been an error on our part and I apologise sincerely for any inconvenience caused. I have written to you seperately about this also. Kind regards, Janice - customer services

Posted 4 years ago

Gabor Shoes is rated 4.6 based on 12,311 reviews