Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,841 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,841 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 13th November 2025

Kathryn Perry

Gabor Shoes 5 star review on 7th September 2025

Moya Stevenson

Gabor Shoes 5 star review on 6th September 2025

Jan Waller

Gabor Shoes 5 star review on 27th June 2025

Marion Baldwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and free BUT had to return and it was NOT FREE beware”

Helpful Report

Posted 3 years ago

Thank you for your review. We do deliver free of charge but as customers to either take an item back to any Charles Clinkard store or return by post. If an exchange is required, we would again cover the cost of postage to the customer. Kind regards, Janice - customer services

Posted 3 years ago

“The fit and material not what it used to be I’m returning both pairs”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you are finding the fit not suitable for you. There are several ranges from Gabor, such as Comfort, Rolling soft etc, and each may fit slightly differently as the width may differ. It may be an idea to go into a Charles Clinkard or other Gabor shop if you have one close to see which style is the best fit for you? Kind regards, Janice - customer services

Posted 3 years ago

“I should have read the returns policy,I had to pay for postage back and it was Charles Clinkard who I had to return to, won’t be using your website again”

Helpful Report

Posted 3 years ago

Thank you for your review. We do deliver free of charge but ask customers to cover the cost of returns. You can take returns back to a Charles Clinkard store if it is more convenient. We offer up to one year so long as the item is unworn for you to do this. Charles Clinkard does run the Gabor website in the UK. Kind regards, Janice - customer services

Posted 3 years ago

“Have worn Gabor shoes for years and this is the first time I have ordered pair that were too tight and very uncomfortable”

Helpful Report

Posted 3 years ago

Thank you for your review. This shoe is a Hi Tec finish on the upper and not leather, like most Gabor shoes, this may have made a difference to the feel of the shoe. Your findings will help others when browsing and we thank you for taking the time to comment. Kind regards, Janice - cusotmer services

Posted 3 years ago

“not happy with your sizng. I need a UK 8 and ordered it but it was a 9. so had to send sll three pairs back and it cost me over £8. I did not know you didnt pay for returns so will not order again”

Helpful Report

Posted 3 years ago

Thank you for your review and for commenting on our sizing. We are sorry to hear that you found these shoes to be too big for you. I have checked the shoes that you returned and they are all a size 8 as ordered, however, they are also extra wide fitting so this may be why you found them to be too large for you. Personally, I find that if I buy a wide fit, I need to get a smaller size either a half size less or a size less to reduce the area within the shoe. This may help for future reference. we do pay the postage to you and if an exchange is needed, we would cover the postage to you again, but we do ask customers to cover return costs or take them back to a Charles Clinkard store. We do have a store not too far from you and offer up to 1 year for returns to be refunded so long as they are unworn. We do hope that you find a shoe that is a better fit for you. Kind regards, Janice - customer services

Posted 3 years ago

“Shoes order too wide, seems to be manufacturers do not cater for women requiring smaller sizes”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that the shoes that you have bought are the widest fitting that Gabor do. We do have similar shoes that are standard fitting. I have added the web details below. https://www.gaborshoes.co.uk/womens-c1/trainers-c5/standard-t7 I can personally recommend the Gabor Wisdom. Kind regards Janice - customer services

Posted 3 years ago

“I bought shoes in a size I wear all the time. They don’t fit. This is the first problem I have had in many years with Gabor so I’ll try again this time….”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that the shoes that you have bought are not a good fit for you. We do have different width fittings which may affect the feel of the shoe. If you would like to return this shoe, we can exchange it for you if you let us know which size you would like instead. Kind regards, Janice - customer services

Posted 3 years ago

“Very disappointing that these arrived too late, due to dpd awful service. But more disappointed that I had to pay £8!!!! to send them back. £8- I won’t use you again”

Helpful Report

Posted 3 years ago

Thank you for your review. You can return any unwanted item to a Charles Clinkard store at no cost. Alternatively, you can use the link on our website where you can return up to 10 kilos for the low cost of £4.49. If you return via Royal Mail, the cost is from £2.85 depending on which service you use, if you choose a next day, or signed for service then it is more expensive. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 3 years ago

“I ordered two pairs, size 6. I have always worn size 6, and have some on at the moment. But both these pairs were much too big/long - almost a 7. I was able to return one pair to JOhn Lewis and was refunded, but unfortunately the packaging of the other pair was destroyed - so I will give them to the Charity shop. Brand new.”

Helpful Report

Posted 3 years ago

Hello Thank you for taking the time to contact us. I am sorry to hear the item you ordered doesn't fit. All of your information regarding your purchase will have been emailed to you, including the order number and if the item is unworn, you have 365 days to return your order to us. All information regarding returning your item can be found on our website - https://www.gaborshoes.co.uk/delivery-returns-i57#7. I hope this information helps. Kind regards, Rosie, Customer Services.

Posted 3 years ago

“hi I bought 2 x pairs of Gabor shoes from you and I have worn one of them a couple of times now and the dye come off all over my feet - leaving my feet black this does surprise me due to the cost of them”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that this has happened. If you would like to call us on 0345 241 7742 (only a local rate charge) we would be happy to discuss this with you. We do hope that you will get in touch. Kind regards, Janice - customer services

Posted 3 years ago

“I’m returning these shoes. I’ve always found Gabor shoes to be excellent in the past. Sadly these were I’ll fitting and the quality of the suede was dreadful. I’m not sure what the company is do8ng but this is not what I expected. So disappointing”

Helpful Report

Posted 3 years ago

Hello, Thank you for your email. We would like to thoroughly apologise you have received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. We have sent a private message to advise on the next steps. Kind Regards

Posted 3 years ago

“Shoes quality but the style did not fit me. You failed to tell when making an order that when returning the unsuitable shoes, the customer had to pay the postage.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry to hear the style was not suitable for you. We do offer free delivery on orders over £40.00 however do ask for return costs to be covered and this is included on our terms and conditions, these are reincluded for you: https://www.gaborshoes.co.uk/delivery-returns-i57 We will pass on your feedback to the relevant teams and if we can assist further please let us know. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Both pairs of boots returned as the ankle too narrow. Needs a front opener. Both pairs have been returned. Despite being an extra wide fit. Disappointed! Tissue paper was very creased and the boxes torn. Looked as if had been returned by someone else. If I hade ordered via Charles Clinkard I could have collected points but you don’t mention that although packing had their name all over.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you found that these boots too narrow on the ankle for you. You may find that having just a half size bigger gives the extra area that you need. This doesnt work for everyone, but many customers have tried this and found it helps a lot. With regard to Gabor and Charles Clinkard, Gabor is actually a German Company and Charles Clinkard being one of the largest suppliers of Gabor shoes in the UK, have licence to run the Gabor website. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 3 years ago

“the shoes arrived, there was a significant difference in size. The left shoe was at least a half size larger than the right. Hope this helps.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear of the issues with your recent order, which we can see has now been received back for a refund. A seperate email has been sent for you and we look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I ordered my shoes online. One shoe was dull and the other was shiny, one shoe also had a small dent in the toe, and scuff marks. I took them back to Charles Clinkard in Newcastle, where I wasn’t even offered a discount if I bought another pair, which I haven’t. These shoes were £89.99 and the quality was very poor.”

Helpful Report

Posted 3 years ago

Hello Thank you for your review. Items are sourced from warehouses as well as retail stores however the quality should be good and any issues with this of course would be raised before the items are sent. On this occasion, this was overlooked and we are very sorry. We will ensure your comments are passed onto the relevant areas and hope you will not be deterred from ordering in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Loved the boots particularly the Midnight Blue but unfortunately both pairs were too narrow on the calves and had to be returned. I don't think that the online information was clear enough about the fit. The biggest disappointment was that it then cost £27 to return the boots. Next time I would buy online from John Lewis as the returns are free. I think that Gabor need to change this policy in line with the vast retailers that I use so all in all a mixed response from me. Fab boots but poor company to deal with.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are delighted you love the Gabor products however disappointed to hear your feedback regarding our returns policy. You have up to 365 days to return an item as long as its unworn and you can use any method preferable to you however, it is recommended that a tracked service is used for your reassurance. There are other services that offer a cost-efficient return and you can also take the items back to a Charles Clinkard store for a refund or an exchange. Collectplus for example is £4.49 for up to 10kg and this would cover multiple pairs or larger items. I have sent a private email regarding your comments and we hope you will reconsider ordering with us. Your comments are valuable as it helps us going forward as a company and we have passed these on to the teams involved in the processing of your order. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The boots took quite a long time to arrive .I had to send them back and pay £11 postage as Gabor shoes expect their customers to foot the bill to return their items .”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback Our standard delivery is dispatched within 5 working days not including a weekend and on checking the order we can see this was sent within this time frame for you, we apologise for any delay with this. We are sorry to hear the boots are unsuitable and that you were unaware returns were payable by the customers. You have 365 days to return an item for a refund or exchange, providing it is unworn and in a good condition. You can also return to one of our stores-Charles Clinkard We will feed back your comments to the relevant team and hope you will reconsider ordering again-Comments whether negative or positive help us going forward and we appreciate you taking the time to leave your review. Kind Regards Nicola-Customer Services

Posted 3 years ago

“i returned my boots asking for a different size but have had no notification when they will be delivered”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you were not notified of your exchange, there was a technical error and the email sent appears to have bounced back A tracking update has been sent privately for you and we hope you receive the items soon Kind Regards Nicola-Customer Service

Posted 3 years ago

“The website is easy enough to use and the boots arrived on time. Unfortunately neither pair were a good fit and the return shipping that covered the value of the items was very expensive, plus I had to post both back separately due to the size of the boxes. It has put me off ordering again. Around the same time I ordered boots from a different website which also had to be returned, but they provided a return label that had a reduced price, so only £2 per package would be removed from the refund value. Spending over £10 per parcel returned just isn't cost-effective.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We do offer a free delivery service on items over £40.00 however do advise returns are payable by the customer, this is included on the wesbite. You are welcome to return these via Royal Mail however there are other courier companies which may offer a more competitive choice. A tracked service is recommended although you are welcome to use any service which is preferable to you. Your suggestion regarding the cost of returning an item has been passed onto the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The shoes I ordered were of poor quality. The material inside the shoes was poorly manufactured so caught on my toes. Customer Services were good and sent me a free returns label. Hence the extra star otherwise I would give a 1 star. I do not expect £95 worth of shoes to be poorly put together.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacturer and ensure they are aware of your feedback. We hope you find another style within our range. With regards, Nicola-Customer Services

Posted 4 years ago

Gabor Shoes is rated 4.6 based on 12,841 reviews