FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,514 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,514 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review should be caveated by the fact that I bought it online without visiting showroom. You can review precisely what I bought in March of this year below. Should also note I have waited 6 months + to review so I could test it thoroughly. David was professional and generally well meaning throughout. The spec I eventually chose included premium leather fabric. I was sent A5 size samples from a company in Rochdale which was helpful. Skip to the delivery and I selected anytime after 14.00 on a Saturday. The delivery men were waiting at my house around midday when I arrived home with my family from taking son to his swimming lesson. When in my hallway, as I turned around with toddler in arms the 2 men, without asking, were unloading the sofa bed parts from the van heading straight towards us, where we had not even taken our shoes off. This led to a confrontation. Fortunately the more experienced of the two men helped diffuse the situation and gave us some time to prepare. It was a bad start. On to the product. It was a bit higher in back than expected, and it turned out I had been wrongly informed by David on that matter. Frankly I need not have paid the surcharge for the higher back. Looking back at my emails he was wrong on the back height by 10cm. I am quite sure this was a genuine error. The feet don’t touch the floor (hard wood) on either side (pictured) I was irritated that feet were an added extra in the first place and told it helps with balance if someone sits on the arms. They are twee in size and a full inch gap between bottom of feet and floor looks daft. The leather fabric didn’t match the sample in texture. Far smoother and less rugged. This maybe because the samples were old. Not sure but not as expected, generally more anodised and less characterful than I’d hoped. The sofa is basically very hard to sit on and not that comfortable for me personally. If you look at the design the seat cushions are hollowed to allow space for the mattress to fold below, can’t be much more than 8cm depth beyond the front of the seat cushions. So looking at the sofa from the front is deceiving, that is only the depth right at the front (pictured). Underneath is a folded metal bed frame so naturally hard. The cushions for this model are foam covered by feather/down . The feathers are lumpy and too coarse even under leather. To be honest I have no idea why they didn’t select softer feather/down or just have foam. We opted for the buttoned seat backs. Wish I hadn’t. Slightly uncomfortably stick out and hang precariously by a thread. Look good though. The Lampolet mechanism is excellent and well documented. Mattress is good enough and 2m length is excellent. There are considerably deeper mattresses on the market for Lampolets, upto 18cm, so at 12cm you will feel the frame under the mattress when moving about. Still about the best on the market in the UK. Gaps at the side are annoying and make it dangerous when babies / toddlers on bed as they fall down gaps and quite hard metal below. (Pictured) Overall it was a big investment and I am far from delighted. All of the added extra costs for some things, like feet, that should have been included left a bad taste. * Model: Duette Medium 3 Seater * Fabric: Old English Tan Leather * Feet: Walnut * Arms: Straight * Backstyle: Buttoned * Mattress: Coil * Higher Back: Yes * Delivery option: Home Installation * Weekend Delivery: Yes * Total Amount:£2,830.00”

Helpful Report

Posted 7 years ago

“Excellent salesroom service and great product built to specification and very well made. Happy to recommend this company they know their products and will meet your individual requirements.”

Helpful Report

Posted 7 years ago

“There is no doubt that the storage capacity of the beds is huge, they look good and the finish is good. Customer service was also good. However, I didn't realise that even the smallest model would look enormous in my Georgian bedroom and that they are extremely heavy. They are transported in pieces and assembled on the spot. I dread to think what will happen when I want to move. I doubt anyone will know how to dismantle the bed and it will be impossible to get it down the stairs in one piece. Also I was unable to get the slim mattress supplied within the months time limit which I had so I have a bulky mattress sitting on top of an already bulky bed. In short, the size and weight of the beds is an issue.”

Helpful Report

Posted 7 years ago

Hello Carol, it is great to hear that you love the finish on your new Air bed. We transport the bed in pieces so that we can bring it into any room no matter how narrow the doors, but don't worry we can take it out for you in the same way. Either we can send disassembly and reassembly instructions to you, or we can provide a service to move it for you which is completely hassle free. All the best, Furl

Posted 7 years ago

“"Quality of bed and mattress are good ,but had quite a few issues with Customer service to start off.Started from the fact that after waiting for 8 weeks for a bed ,we did not get any calls \/emails notifying us about the delay.I called their number to find out what is happening with the delivery only to be told that a message will be passed on to the relevant people .Me and my husband needed to call and send emails for over a week just to finally get somebody to call us back and explain what is happening.Rearranged delivery in few weeks time and given delivery slot from 9-12am . At 1pm on the day of delivery nobody turned up and I again called them to try to find out what is happening.Was told that there is a delay due to traffic.Drivers turned up at 4pm. I needed to rearrange all my appointments for the afternoon due to that.I had an apology and explanation after all that though which is nice ,and from what I understand they had some technical/other issues therefore all those problems .As a customer I don't know anything about it and would be more helpful if somebody actually called us back and explained it at the time of the problem not after.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write such a detailed review. We are truly sorry that our customer service fell short and as a result we let you down. We should have communicated better at every stage. We are pleased that you like your bed - and appreciate that you were gracious enough to say so despite your understandable dissatisfaction. Once again, sorry.

Posted 7 years ago

“Simply the best sofa bed on the market!”

Helpful Report

Posted 7 years ago

“Services and quality. Superb!”

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Posted 7 years ago

“I just LOVE LOVE LOVE my new Duette sofa bed. Thanks so much to David and his team. I can't think of anything I don't like about it. It arrived on Thursday and now we've had two great nights sleep on the bed and have relaxed on the beautiful (and comfortable) sofa. I am so happy I choose the storage arms. I love the beautiful leather and the ease of how it transforms into a bed. The delivery team were top class in showing me the features and installing it in minutes. This couch is high end and worth every penny! Thank you so so so much.”

Helpful Report

Posted 7 years ago

Hello Sarah, We are so pleased to hear that love your Duette! As a sofa and as a bit. Your words make us smile from ear to ear, so thank you so much for your fabulous five stars. All the best, Furl

Posted 7 years ago

“Before purchasing, it was easy to request fabric samples and ask questions about designs. My sofa is now almost a year old, and has given quite a few guests an excellent night's sleep, as well as being tremendously comfortable for a night in, or just a bit of reading on a Sunday afternoon. We recently moved house, and getting the sofa from one place to another was really easy. Taking it apart, and putting it together again, is very simple, and the wheels are great feature.”

Helpful Report

Posted 7 years ago

Hello Sandy, We are so pleased to hear that you love your sofa bed a year on. Your 5 star review means the world to us. All the best, Furl

Posted 7 years ago

“Fabulous Bed and brilliant service from start to finish! I shopped around a bit but decided to go for quality and comfort and have someone come and install my bed. It's worth spending a bit more to get a decent well made bed and the headboard is awesome! The lift up divan design is also very good with loads of room. Very Happy! 😊”

Helpful Report

Posted 7 years ago

Hi Robert, Thanks a million for your fabulous five stars. We are so happy to hear that you love your bed. Best wishes, Furl

Posted 7 years ago

“I cannot recommend FURL highly enough. Their service is exemplary and I am delighted with the quality of the sofa bed I have purchased. It is stylish, substantial and easy to fold/unfold, but most importantly, it is supremely comfortable as a bed (and as a sofa of course). Guests regularly report that they have had the best night's sleep in ages!”

Helpful Report

Posted 7 years ago

Hello Deirdre, We are so pleased to hear that you love your sofa bed and that you are delighted with the quality. That puts such a smile on our faces, so thank you. Best wishes, Furl

Posted 7 years ago

“The FURL sofa bed we bought performs precisely as we had hoped it would: it is comfortable as a sofa, and with the very slim arms we chose it still unfolds into a full-width double bed. It is easy to unfold, and has proven to be as comfortable as a regular bed for my parents (now in their 70s) to use during stays of several weeks with us.”

Helpful Report

Posted 7 years ago

Hi Jeffrey, Thank you so much for sharing your kind words. We are so pleased to hear that your parents find the bed just as comfortable as you find the sofa. All the best, Furl

Posted 7 years ago

“The bed is extremely spacious and comfortable. The storage space allows to storage massive suitcases, which is something I was struggling to find as I live in a small flat. Something I wonder though, is in case I move from this flat, how could I take the bed with me as it was installed by furl and the bed did not come with installation instructions so Im still wondering if For a fee, firl could do it? Thanks”

Helpful Report

Posted 7 years ago

Hi Maria, Thanks a million for your five stars. We are so pleased to hear that you finally found somewhere to store your big suitcases. If you ever do move, just get in touch with us. We can send you disassembly and reassembly instructions, or if you would prefer, we can come and move it for you. Best wishes, Furl

Posted 7 years ago

“I bought my sofa bed about a year ago and I am extremely happy with my choice. I opted for a 1.40 meter wide classic sofa bed with a wooden fabric and a foam mattress. It looks as perfect as it did when I first bought it. The fabric is hard wearing and of great quality. We have used the sofa bed on several occasions this year and my friend and family guests have always given it great reviews. My only regret is that I decided against a version that includes rolls as the sofa is so heavy that I cannot move it by myself even for an inch.”

Helpful Report

Posted 7 years ago

Hello Stefanie, We are so pleased to hear that you are extremely happy with your sofa bed, along with your friends and family. Thanks a million for your five stars. Please get in touch with us about adding wheels onto your sofa. It's not too late to add them now. Best wishes, Furl

Posted 7 years ago

“I love the bed we purchased from Furl. The 0% finance agreement made payments manageable and the storage is fantastic.”

Helpful Report

Posted 7 years ago

Hi Priya, We are so glad that you love your storage bed. Thanks a million for your five stars. Best wishes, Furl

Posted 7 years ago

“I am beyond thrilled that I bought my Furl bed. I looked for a long time at storage beds and found some that were cheaper. A friend of mine said it was worth spending the money and it totally is. The bed looks amazing first of all, not huge or chunky like some of the others on the market. The quality is amazing - I use the storage daily and it's so easy to use and opens and closes easily. The sheer amount of storage is incredible too, I can't quite believe I coped without it. Delivery was great and quick and the guys put it together in my bedroom brilliantly. I cannot recommend them enough. (PS I am not on the payroll or affiliated to them in any way!!)”

Helpful Report

Posted 7 years ago

Hello Pete, We are beyond thrilled that you love your bed! Thank you so much for sharing your lovely words, it puts a very big smile on our faces. All the best, Furl

Posted 7 years ago

“Best quality bed I have ever owned. Storage beds are fantastic. Put them together and it’s A very good bed.”

Helpful Report

Posted 7 years ago

“We bought a sofa bed and a storage bed two years ago and they have both been great. The sofa bed was made to custom dimensions so fits perfectly in the space we had for it and is very comfortable as a bed - our guests have all remarked on it and we have slept in it ourselves while sharing a room with our baby. The team who installed them were also very helpful despite some difficulties getting the furniture into our flat. Although they are a bit expensive this is definitely reflected in the quality of the products - our sofa bed from FURL has stood the test of time much better than a sofa bed we bought from another supplier at the same time for a different room. We would definitely purchase from FURL again.”

Helpful Report

Posted 7 years ago

“We absolutely love our bed - it is beautiful - and the bed was set up in a very quick and professional way - the young man wore shoe protection and explained everything to us very clearly.”

Helpful Report

Posted 7 years ago

“Fantastic bed, beautifully made, superior quality. Easier to lift than any other we have tried. Fabulous delivery guys: incredibly helpful. Dust cover is an excellent addition.”

Helpful Report

Posted 7 years ago

“Good quality product that looks great.”

Helpful Report

Posted 7 years ago

FURL is rated 4.9 based on 1,514 reviews