FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,514 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,514 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service and great quality product”

Helpful Report

Posted 7 years ago

“Several years ago we bought two single storage beds from this company after visiting their premises in Nottingham. We were happy with the purchase, and when last year we wanted another single storage bed, we went back to Furl. We did this after searching for in vain storage beds of similar quality at a better price. We currently have another Furl single storage bed on order. Not cheap, but we think they are the best on the market.”

Helpful Report

Posted 7 years ago

“I recently purchased a sofa bed , which I needed for daily use for two weeks of the month (long story). I needed a sofa bed as this was all that space would allow me. I was feeling negative about this as my experience of all sofa beds to date are that they are not a good sofa, nor a good bed and all are flimsy and a bit of drama to open and close. I researched a lot and found FURL and inspired by the good reviews visited there showroom. Great experience and had a novel experience where a salesman advised me not to add an expensive extra which he did not think would be of much benefit!! Fantastic service! Now , for the bed.......absolutely incredible!! Quality I have never seen before in a sofa bed. I was very nervous as I am not small ( 22 stone) and sometimes my fiancée sleeps there as well, but all my fears were allayed, I absolute feeling 100% confident in the structure of the bed. Another issue I had with a sofa bed was having to stow it away every morning. Again this bed exceeded all expectations. A one hand operation to open and close, with clever storage space for the pillows in the backrest. It is not cheap, but worth every penny. Almost forgot, the installation and delivery service was also top notch and at the showroom they did not have one of the mattresses in stock, so brought two with on the delivery , so I could try both and choose one. I find it so comfortable, I actually miss it the weeks I am not there....”

Helpful Report

Posted 7 years ago

“Great capacious bed”

Helpful Report

Posted 7 years ago

“This is the second storage bed I have purchased from Furl. The customer service is excellent and you cannot compare the quality of the bed with other storage beds on the market. It is very well made- very solid with so much storage space which is easily accessible. I have no doubt this bed will last a very long time - I don’t expect to ever need to replace it to be honest. I recommend Furl beds without hesitation - as you are getting a lovely, quality bed and a storage unit all in one.”

Helpful Report

Posted 7 years ago

“The whole shopping experience from evaluation of the product, ordering and delivery were first rate. A very professional company throughout. The product, a bed settee, is of the highest quality, comfortable to both sit and sleep on as well as looking attractive. Overall, from our experience the product and company cannot be faulted in any way.”

Helpful Report

Posted 7 years ago

“Very good service, easy website to use. Quick response when needed further information. Very comfortable bed. Lifting the storage area requires a bit of strength but manageable so far. Would recommend company.”

Helpful Report

Posted 7 years ago

“Furl made us a wonderful storage bed and a fantastically comfy sofa bed”

Helpful Report

Posted 7 years ago

“Excellent service, quality product, you get what you pay for! When we need another bed we will definitely be back. Thanks Furl!”

Helpful Report

Posted 7 years ago

“Proof that you get what you pay for, very good quality, very happy with my purchase”

Helpful Report

Posted 7 years ago

“Baffled by our attempts to get a decent sized sofabed into our flat we tried Furl. There was no problem at all as the sofabed was delivered in pieces and assembled in a few minutes by the helpful and friendly delivery men. Throughout we received helpful advice, courteous service and ended up with a robust and comfortable bed.”

Helpful Report

Posted 7 years ago

“I love our sofabed from FURL. We have had it for 9 years. The internal mechanism is so easy to use and didn't need changing as it is in tip top working condition. FURL were able to reupholster it so it looks brand new and in keeping with our new home. We loved our sofabed so much that we bought a storage bed for our spare room too. They may be more expensive than some companies but I can't fault the level of service that we have had from them and would highly recommend.”

Helpful Report

Posted 7 years ago

“Firstly the options for finance made it much easier for us as it is quite an expensive purchase, however, having said that it's been worth every penny. The sofa itself is very well made and attractive and we were able to choose a number of the elements. The fold out mechanism is excellent and the bed itself very very comfortable and able to be used every day”

Helpful Report

Posted 7 years ago

“Excellent product and great customer service”

Helpful Report

Posted 7 years ago

“Fantastic storage, lots of room under the bed. Really well made, sturdy bed, that looks gorgeous too. The choice of styles and fabrics is amazing. Love their website with the tool to design your own bed. I love my bed so much, I've ordered another one for my spare bedroom!”

Helpful Report

Posted 7 years ago

“The bed itself is amazing, great day sofa and comfortable sleeping space. Strongly recommend this company- we are so pleased we found them”

Helpful Report

Posted 7 years ago

“Absolutely brilliant Finish Excellent delivery service”

Helpful Report

Posted 7 years ago

“Excellent beds. Well made. Mechanism good. Great storage that is easily accessible. They will cover in the fabric of your choice. Delivery and assembly was undertaken by very helpful and polite staff who took all the rubbish away. Highly recommended. PS - we were so delighted with the first bed, that we purchased a second one!!”

Helpful Report

Posted 7 years ago

“The bed is lovely. However we ordered a bed off the measures provided on the site as they fit neatly into an alcove where the bed was intended to fit. It turned out the dimensions are NOT as stated but rather of mattress only which is indicated NO WHERE OBVIOUS throughout the whole order process. FURL eventually after battling agreed to change the bed for smaller one but charged us the higher price even though we ended up with a smaller bed. The engage,ent and tone of service were awful. Despite the bed being nice I would not recommend.”

Helpful Report

Posted 7 years ago

Hello Shawn, thank you for taking the time to add your comments here. I am pleased you love your bed and am sorry for the confusion over the size you ordered. I'm glad your new re-made bed fits into your alcove.

Posted 7 years ago

“Excellent product provided by nice people”

Helpful Report

Posted 7 years ago

FURL is rated 4.9 based on 1,514 reviews