FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bed delivered and was assembled by a professional team. Very good quality and the storage space underneath is amazingly big. Won’t hesitate to recommend this and we hope to be ordering another soon”

Helpful Report

Posted 7 years ago

“I am extremely happy with the white leather Simplicity Plus storage bed I purchased from Furl. The storage space is amazing and easy to open and close, the foam mattress is very comfortable and the headboard just beautiful! Delivery was as promised and the Furl assembly team - efficient, patient and friendly. This is the second furniture item I have bought from Furl and I would recommend them with no hesitation for the high quality of their products and the excellent service!”

Helpful Report

Posted 7 years ago

“Making the bed according my specs and using first quality products. very good customer service also.”

Helpful Report

Posted 7 years ago

“Bed beautifully made according my specs. First quality materials and superb customer service. Something worthy to spend money on.”

Helpful Report

Posted 7 years ago

“Excellent pre-delivery service and then pulled out the stops to get us the bed before Christmas.”

Helpful Report

Posted 7 years ago

“Fantastic sofa bed, very compact when folded, but a full size double unfolded. The advice we were given in the showroom was wonderful, everything about the materials and construction was explained carefully and we were encouraged to sit and lie on the different styles to allow us to choose exactly what we wanted. The delivered bed is great, very comfortable as a sofa and a bed, very easy to use. Well done Furl for such a great product!”

Helpful Report

Posted 7 years ago

“The medium size bed is really comfortable to use. Easy to prepare for bed and slim enough as a sofa to look unobtrusive in smallish room”

Helpful Report

Posted 7 years ago

“Great service, David was polite, friendly, but not at all pushy, actually the product sells it's self. The bed is comfortable and suits our needs perfectly. We are so glad we found Furl.”

Helpful Report

Posted 7 years ago

“Good, clear and efficient service. Delivery was well handled and the actual sofa bed is spot on. Apart from being a nice sofa, the actual bed really is the best "sofa bed" we have slept on, a massive improvement over the one it replaced!”

Helpful Report

Posted 7 years ago

“Reviewed our purchase online then decided to visit the London showroom where Becca was really helpful, knew her stuff, paid the right amount of attention and then left us to browse to decide. Once decided again Becca was great helping to do the order online. Bed arrived on the day agreed, delivery/fitting team were also fantastic, worked quickly and cleanly, taking all packing away with them. A lovely pair of lads. Bed and mattress are superb quality, haven't slept so well for ages. Thoroughly recommend from start to finish. Thank you Furl!”

Helpful Report

Posted 7 years ago

“Excellent customer service and great quality product”

Helpful Report

Posted 7 years ago

“Several years ago we bought two single storage beds from this company after visiting their premises in Nottingham. We were happy with the purchase, and when last year we wanted another single storage bed, we went back to Furl. We did this after searching for in vain storage beds of similar quality at a better price. We currently have another Furl single storage bed on order. Not cheap, but we think they are the best on the market.”

Helpful Report

Posted 7 years ago

“I recently purchased a sofa bed , which I needed for daily use for two weeks of the month (long story). I needed a sofa bed as this was all that space would allow me. I was feeling negative about this as my experience of all sofa beds to date are that they are not a good sofa, nor a good bed and all are flimsy and a bit of drama to open and close. I researched a lot and found FURL and inspired by the good reviews visited there showroom. Great experience and had a novel experience where a salesman advised me not to add an expensive extra which he did not think would be of much benefit!! Fantastic service! Now , for the bed.......absolutely incredible!! Quality I have never seen before in a sofa bed. I was very nervous as I am not small ( 22 stone) and sometimes my fiancée sleeps there as well, but all my fears were allayed, I absolute feeling 100% confident in the structure of the bed. Another issue I had with a sofa bed was having to stow it away every morning. Again this bed exceeded all expectations. A one hand operation to open and close, with clever storage space for the pillows in the backrest. It is not cheap, but worth every penny. Almost forgot, the installation and delivery service was also top notch and at the showroom they did not have one of the mattresses in stock, so brought two with on the delivery , so I could try both and choose one. I find it so comfortable, I actually miss it the weeks I am not there....”

Helpful Report

Posted 7 years ago

“Great capacious bed”

Helpful Report

Posted 7 years ago

“This is the second storage bed I have purchased from Furl. The customer service is excellent and you cannot compare the quality of the bed with other storage beds on the market. It is very well made- very solid with so much storage space which is easily accessible. I have no doubt this bed will last a very long time - I don’t expect to ever need to replace it to be honest. I recommend Furl beds without hesitation - as you are getting a lovely, quality bed and a storage unit all in one.”

Helpful Report

Posted 7 years ago

“The whole shopping experience from evaluation of the product, ordering and delivery were first rate. A very professional company throughout. The product, a bed settee, is of the highest quality, comfortable to both sit and sleep on as well as looking attractive. Overall, from our experience the product and company cannot be faulted in any way.”

Helpful Report

Posted 7 years ago

“Very good service, easy website to use. Quick response when needed further information. Very comfortable bed. Lifting the storage area requires a bit of strength but manageable so far. Would recommend company.”

Helpful Report

Posted 7 years ago

“Furl made us a wonderful storage bed and a fantastically comfy sofa bed”

Helpful Report

Posted 7 years ago

“Excellent service, quality product, you get what you pay for! When we need another bed we will definitely be back. Thanks Furl!”

Helpful Report

Posted 7 years ago

“Proof that you get what you pay for, very good quality, very happy with my purchase”

Helpful Report

Posted 7 years ago

FURL is rated 4.9 based on 1,584 reviews