There is no doubt that the product is excellent, but the lack of information on the order delay (I had to chase up for it) was very disappointing, that’s why I have given them good only. They are let down by the lack of upfront details regarding the order production. On the plus side the delivery team were excellent (Tim & Andre), especially as the access to the building had changed again that morning, but it was pitiful to see their small porter parcel trolley to cope with a 5ft 3 bed and mattress. I hope under the Manual Handling Operations Regulations that they are given a replacement trolley that suits the purpose.