FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,514 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,514 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the moment I made my initial enquiry to the day my 2 sofa beds were delivered I found the service to be faultless. I was able to use my own fabric to match my existing furnishings. David, the owner couldn't have been more helpful, his knowledge and dedication to supplying the customer with exactly what I needed was exceptional. I visited the warehouse to drop off my fabric and an immaculate and well run operation was clearly evident, the staff were all so helpful and friendly. It is a real joy to support a UK company who value not only their customers but the quality of this excellent product. Oh and by the way, sooooo comfortable to sleep on!!”

Helpful Report

Posted 7 years ago

“Furl Play sofa bed is brilliant. We bought it for a potential air b&b as it can be used for everyday use. It's not the cheapest but worth every penny. A beautiful design, extremely comfortable....and much admired.”

Helpful Report

Posted 7 years ago

“A great space saving product (fold-away desk) & appears to be a very well-made quality product! David (at Furl) "said what he'd do & did what he said"... Definitely recommend them to others”

Helpful Report

Posted 7 years ago

“Delighted with the storage bed and sofa bed that I ordered! Good quality products built to a high spec, which is reflected in the price, which I am more than happy to pay! Delivered promptly and on time, worth paying that little bit extra to have the products assembled. Extremely good customer service, with emails always answered promptly.”

Helpful Report

Posted 7 years ago

“Do not recommend ! Very poor care about customer, the delivery of our wall bed had 3 month delayed and has been a constant false expectation by giving multiple wrong estimate. The company just ignored our request of a commercial action to compensate for the inconvenience, i still wait for an answer as of today... The only positive aspect is that bed has been delivered after 6 month of wait”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write this Nicolas and thank you for ending on a positive note. We are very sorry for the delay we experienced in making your custom size wall bed but am pleased that now its installed it meets your expectations and fits your space.

Posted 7 years ago

“These are not inexpensive beds, but I am supremely pleased with mine. David Norman runs a great family business that went out of its way to satisfy me and my quirky requests. Design, quality of construction and the service from order through to delivery and installation met or exceeded my expectations. Thanks!”

Helpful Report

Posted 7 years ago

“Always happy to write a good review for a company that warrants one , we had our bed delivered , very happy with it , the quality is superb, the service I've had from start to finish has been professional, friendly and prompt . I'll definitely be buying furl products again and can highly recommend them”

Helpful Report

Posted 7 years ago

“We’ve just taken delivery of our new sofa bed and this is a quick line to say how delighted we are with it. Once again, like our storage bed, it’s a superior product. I would also like to add that the delivery team: Jake and Gregory were polite and courteous and extremely careful navigating up the steep stairs plus had full knowledge and genuine pride in the product.”

Helpful Report

Posted 7 years ago

“Wonderful customer service and very comfortable sofa bed.Perfect for our small flat. Thank you for all your advice and assistance.”

Helpful Report

Posted 7 years ago

“I searched hard for options for a wall-bed - though expensive, Furl stood out for quality and the number of options. It was good to be able to tailor the RAL colour of the bed to match the RAL colour we'd used on adjoining walls and cupboards. I'm still wondering how to fit some small reading lights inside the frame - these would be a great feature to provide. Guests have been very comfortable on the pocket sprung mattress - our friends and relatives are now largely past sleeping on flimsy sofa beds. Thank you.”

Helpful Report

Posted 7 years ago

“Expensive, but high quality. I've saved lots of space; the bed looks good, and I get a good nights sleep.”

Helpful Report

Posted 7 years ago

“An excellent sofa bed that my guests have found to be very comfortable, and which is extremely easy to fold away (in seconds) to return the room to daytime use.”

Helpful Report

Posted 7 years ago

“Fantastic bespoke bed.”

Helpful Report

Posted 7 years ago

“We received our sofa bed last December, just in time for my parents arriving for a visit. My dad, who has a bad back, said that it was the best sofa bed he's ever slept on. It's very comfortable. And as a sofa, it's great. It has stood the test of time with our four kids sitting on it on a daily basis. The only thing I would say could be improved upon would be with the matching throw cushions - a feather proof lining case to enclose the main cushion would be great as I have feathers poking through all the time. Otherwise, a fantastic piece of furniture. Thanks.”

Helpful Report

Posted 7 years ago

“Excellent storage bed with speedy installation”

Helpful Report

Posted 7 years ago

“We absolutely love our Furl sofas. We have a 3 seater sofa bed and a matching 2 seater sofa. They are so comfortable and everyone who comes to stay and use the sofa bed say how comfortable it is. Both sofas have the aditional storage in the arms which means we can store the duvet and all pillows in the four arms, which is great as we only have a one bedroom flat with limited storage space.”

Helpful Report

Posted 7 years ago

“Furl's beds are brilliantly and thoughtfully designed with super strong hydaulic mechanisms. They are very heavy so my one bit of advice is to get wheels instead of legs unless you're sure you never need to move your bed around the room!”

Helpful Report

Posted 7 years ago

“Not just a sofa bed - a real sofa and a real bed that guests rave about. What more can I say. BRILLIANT”

Helpful Report

Posted 7 years ago

“I wanted a sofa bed that was as comfortable a bed as it was a sofa, and vice versa. I also wanted the sofa to be very smart and good looking (not big and lumpy as they often are) and (critical) be able to install it in my (small) house. Furl put it together in situ and it is absolutely perfect.”

Helpful Report

Posted 7 years ago

“Fantastic best base. Hugely capacious and very neat and practical. A rolls Royce of ottoman bed bases.”

Helpful Report

Posted 7 years ago

FURL is rated 4.9 based on 1,514 reviews