FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,587 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 10th April 2025

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FFD Commercial Refrigeration 5 star review on 2nd April 2025

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FFD Commercial Refrigeration 5 star review on 27th March 2025

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FFD Commercial Refrigeration 5 star review on 7th March 2025

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FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to work with!”

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Posted 1 year ago

Thank you for your 5 stars, we really appreciate your feedback.

Posted 1 year ago

“Website was well laid out. Laura in sales was very helpful and pro-active with information to advise us of our request (saying delivery may be longer due to our location, etc.) We were called in advance of the delivery and the units arrived on time. They were installed efficiently. Bottom line, good service all round. very pleased.”

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Posted 1 year ago

Thanks for your great review, we appreciate all feedback from customers. We place a high premium on quality customer service and so we're delighted to hear that you're happy with your experience. We'll pass your kind words on to Laura and if you need anything in the future, we'd love to help.

Posted 1 year ago

“perfect order and delivery thank you”

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Posted 1 year ago

Thank you for your great review. We're happy we could help!

Posted 1 year ago

“Excellent fast delivery”

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Posted 1 year ago

We're pleased we could help and thank you for your 5 star review.

Posted 1 year ago

“Delivered on time and professionally handled.”

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Posted 1 year ago

Thank you for your 5 star review. We're pleased we could help!

Posted 1 year ago

“Good service. Kept us well informed throughout. Arrived at the promised time. Friendly driver. A smooth operation.”

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Posted 1 year ago

Thank you for your great review. We try to make the browsing, buying and delivery process as smooth as possible for our customers and so we're delighted to hear that you're happy with the service you received. If we can help with anything in the future, we'd love to hear from you.

Posted 1 year ago

“Very good service, the driver was excellent and the delivery was without issue. He earnt his cup of tea for sure. Will definitely be buying from FFD in future!”

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Posted 1 year ago

Thank you so much for your great review. We're delighted we could help and hope to hear rom you in the future.

Posted 1 year ago

“Before buying for this place double check because if u want to return or refund it they will refuse to take it back and also I'm still waiting from them to see why the wheels not locking”

Helpful Report

Posted 1 year ago

Thank you for your feedback. In contrast to what you have said in your review, we do accept returns and issue refunds in certain situations, such as when equipment is delivered faulty and it cannot be repaired by the manufacturer. Unfortunately, as is clearly stated in multiple places on our website, user error during ordering is not accepted as grounds for return or refund. As is detailed on the product page, the unit you ordered has a hinged lid not sliding and the castors are non-lockable; this has been explained to you previously. We strongly urge all of our customers to check the specifications of the product they are buying prior to order to ensure that it is suitable for their needs. If customers have any queries, need further clarification on specifications or wish to check that the equipment is what they need before placing an online order, we encourage them to contact our sales team by phone, email, WhatsApp or live chat, who can then make sure that the intended product is a suitable choice for their needs. If you wish to discuss this further please contact our team who will happily explain our policies to you. The FFD Team

Posted 1 year ago

“Good product apart from delivery - only one man sent with the item and they would not bring it in the premises, our son had to lift it in on his own!!”

Helpful Report

Posted 1 year ago

Thank you for your review Stuart. We're pleased we could help you get the equipment you needed. Unfortunately, commercial deliveries are to kerbside only, however if you need more equipment in the future, we can try to arrange an additional unpack and position service where it will be brought into the building for you. Once again, thank you for your 4 stars.

Posted 1 year ago

“The whole thing from start to finish was great and lovely people happy to help”

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Posted 1 year ago

Thanks for your lovely review Marilyn. We're pleased we could help.

Posted 1 year ago

“Quick delivery time. The boys lifted it to exactly where I needed it. Looks the part, all arrived fully functional. Would recommend.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us some great feedback. We're pleased we could help you find the equipment you were looking for and if you need anything in the future, please get in touch, we'd love to help.

Posted 1 year ago

“Arrived quickly. Throughout the process, the staff were very friendly and helpful I would recommend them to anyone looking for a commercial fridge”

Helpful Report

Posted 1 year ago

Thanks for your lovely review. We appreciate hearing feedback from our customers. Great customer service is important to us and so we're delighted with your comments. If you need any equipment in the future, we'd love to help.

Posted 1 year ago

“Great service from booking to delivery. Kayleigh was v helpful.”

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Posted 1 year ago

Thank you for the great review. We're so pleased to hear you're happy with the service you received, and we'll pass on your kind words to Kayleigh. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 year ago

“Ordering was simple and straight forward, followed up by a courtesy phone call and question asked where answered promptly, I have also delayed my delivery until January 2024”

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Posted 1 year ago

Thank you for taking the time to leave us some great feedback. We're delighted to hear you're happy with the service you received and that you found ordering with us simple. If you have any questions or need further assistance prior to or after your delivery in the New Year, please get in touch.

Posted 1 year ago

“Great company to deal with,very helpfull,and,fast delivery”

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Posted 1 year ago

Thanks for your lovely 5 star review. We're pleased we could help and if you need anything further in the future, please get in touch, we'd love to hear from you.

Posted 1 year ago

“Excellent service and fast delivery”

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Posted 1 year ago

Thank you for your 5 star feedback Gerry. We place a high priority on excellent service and so we're delighted to hear that you're happy with your shopping experience with FFD.

Posted 1 year ago

“Freezer was delivered on time Driver was very polite”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review. We're delighted we could help.

Posted 1 year ago

“Very pleased with excellent freezer and service”

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Posted 1 year ago

We appreciate you taking the time to leave us a great 5 star review. We're pleased we could help!

Posted 1 year ago

“Excellent service and delivery”

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Posted 1 year ago

Thank you Susan for taking the time to leave us 5 star feedback. We're delighted with could help with your order!

Posted 1 year ago

“Terrible , fridge temperature doesn’t work , properly, said can’t take back once out of box & switch on ! Don’t buy from them !”

Helpful Report

Posted 1 year ago

Thank you for your feedback Darren and we apologise for any inconvenience. This is still an ongoing issue and our warranty team are working with you to find an agreeable resolution. We appreciate your co-operation.

Posted 1 year ago

FFD Commercial Refrigeration is rated 4.7 based on 1,587 reviews