FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell, Barwell, Leicester
Rating: 4.70

4.7 Rating 1,847 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell,
Barwell
Leicester
LE9 8EY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication from purchase and updates on delivery, we were even told the size of truck delivering to make sure we could accommodate it. Item was just what we needed and great value.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us some great 5 star feedback. We try to give customers as much information as possible about their order and the delivery process so they know what to expect. We're delighted to hear that this approach helped your experience with FFD to run smoothly. If you have any questions or need anything moving forward, please get in touch and the team will be happy to help.

Posted 1 year ago

“Excellent communication by my contact Carol Cooper. I rang and spoke to a second colleague regarding the second appliance delivery and this was quickly confirmed.”

Helpful Report

Posted 1 year ago

Thank you for your great review. We always aim to give our customers a professional service and so we're delighted to hear you're happy. We'll be sure to pass your kind words on to Carol. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 year ago

“Very good company”

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Posted 1 year ago

Thank you for your 5 star review Gianluca, we're happy we could help! If you need any assistance or advice in the future, please get in touch with the team, we'd love to hear from you.

Posted 1 year ago

“Looks fantastic and keeps every chilled nicely. Shelves are easy to rearrange for owesonal preference.”

FFD Commercial Refrigeration 5 star review on 30th October 2024

Helpful Report

Posted 1 year ago

Thank you for your great feedback on the Sterling Pro SP220-BK bottle coolers that you purchased. We're happy to hear that you're pleased with your equipment and it's great to see them in use. If you need anything in the future, we'd be happy to help.

Posted 1 year ago

“I purchased a Tefcold undercounter freezer from FFD and the service was excellent. Very quick dispatch and delivery and I cannot fault the communication and customer service - I would definitely recommend.”

Helpful Report

Posted 1 year ago

Thank you for your great feedback! We're pleased to hear that you're happy with your equipment and the service you received from FFD. We'd love to hear from you if we can help with anything in the future.

Posted 1 year ago

“Fast and efficient delivery, the product is very satisfactory, I have no reservations.”

Helpful Report

Posted 1 year ago

We're pleased to hear you're happy with your order and the service you received from the FFD team. Thank you for taking the time to leave feedback and if we can help with anything in the future, please get in touch.

Posted 1 year ago

“Customer service was excellent. The delivery team were also very helpful.”

Helpful Report

Posted 1 year ago

Thank you for your great feedback. We aim to give all of our customers a first class service, so we're delighted to hear you're happy with your experience shopping with FFD.

Posted 1 year ago

“Great Hot Display especially for Pies. very easy for cleaning. Excellent service from FFD. They inform you one day before delivery and call you 1 hour before dropping to your address. Great job 👏 👍”

FFD Commercial Refrigeration 5 star review on 16th October 2024

Helpful Report

Posted 1 year ago

Thanks for your positive review. It's great to see equipment in situ. We're happy to hear you're pleased with your order and the service you received from FFD Catering Equipment. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 year ago

“Very helpful and good price.Prompt delivery”

Helpful Report

Posted 1 year ago

Thank you for your great 5 star review! We're happy we could help.

Posted 1 year ago

“Qucick response!”

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Posted 1 year ago

Thanks for your 5 stars! If we can help with anything in the future, please let us know.

Posted 1 year ago

“Good product and fast service”

Helpful Report

Posted 1 year ago

Thanks for your 5 star review. We're happy we could help! If you need anything in the future, please let us know - we'd love to hear from you.

Posted 1 year ago

“Great service, delivery and product”

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Posted 1 year ago

We're pleased we could help, and thank you for your great feedback!

Posted 1 year ago

“That’ fridge is perfect for small business .”

Helpful Report

Posted 1 year ago

Thanks for your review. We're delighted to hear you're happy with your equipment. If we can help with anything in the future, please get in touch.

Posted 1 year ago

“The delivery driver doesn’t support us to bring the chiller inside the shop. He said he can drop them in the street and we request him to give the tools to move the chiller out self but he was rejected as well. We had long. Conversation with him then not he call his boss and give the tools to move. Its horrible experience”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We understand that the equipment you ordered came with a promotional unpack and position service, where the unit would be brought into the premises. The delivery team are only able to bring equipment into the premises when there is clear, flat, level access and unfortunately, there was a step up into the property. The team are not insured to lift the equipment. After a call to their office, they allowed you to use their equipment to manoeuvre the unit up the step and into the premises yourselves. The requirement for clear, level access for deliveries is an industry standard and not something that the delivery team are able to waive. If you require further clarification, please get in touch with the team and they'd be happy to discuss this.

Posted 1 year ago

“Pleased with product, communication and delivery”

Helpful Report

Posted 1 year ago

Thanks for your 5 star review. We're happy we could help!

Posted 1 year ago

“Good quality stuff delivery driver help us”

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Posted 1 year ago

Thank you for taking the time to leave us feedback. We love to hear from our customers!

Posted 1 year ago

“A really great product, and excellent sales and delivery service, thank you, as a new business owner we needed value for money and reliable delivery, cannot thank you enough 🙏🏻”

Helpful Report

Posted 1 year ago

Thank you for your great review. Our aim is to help all of our customers find the best equipment for them, whether that's in terms of performance, features, efficiency, reliability or price - we're happy that we could help you find yours. If you need any equipment in the future or just advice, please get in touch, we'd love to hear from you.

Posted 1 year ago

“Easy to order. Good price. Great communication from the sales team and delivery driver. Received fridge in good time into Central London. Took away and Recycled our broken fridge for £82. Recommended.”

Helpful Report

Posted 1 year ago

Thank you for your great review. We place a high premium on customer satisfaction including user experience on the website, price, communication and overall service and aftercare, so we're thrilled to hear that you're happy with your experience with FFD. If you need anything in the future or just looking for some advice, we'd be happy to help.

Posted 1 year ago

“Michael has been a great help to sort out some issues with our glass washer, which were simply and clearly resolved!”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We always aim to provide fully comprehensive support to our customers and so we're pleased to hear that we resolved your issues. We'll be sure to pass your kind comments onto Michael.

Posted 1 year ago

“Great product and company. Very fast delivery. Would buy from again.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review. We're happy we could help. If you need any further help or advice please get in touch, we'd love to hear from you.

Posted 1 year ago

FFD Commercial Refrigeration is rated 4.7 based on 1,847 reviews