FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,607 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,607 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I pacifically check the sizes and order it, but unfortunately they have put wrong size on the advertisement. You should double check with correct size for these Units”

Helpful Report

Posted 1 month ago

Thank you for your review. We apologise for the inconvenience caused. As equipment is delivered directly from the manufacturer, we can only display the information that we are supplied with, without being able to check specifications ourselves. On this occasion the dimensions we were given were incorrect. We appreciate that when you place an order you expect the details to be correct and we are sorry that on this occasion they weren't. We are pleased, however, that we have been able to reach a satisfactory resolution on this matter for you. The FFD Team

Posted 1 week ago

“Absolutely shocking! Fridge doesn’t work and won’t refund or replace it, just want to send someone to look at it! Have been without working fridge now for over a week and still waiting for someone to look at it. Would rather a new one but have refused point blank! Will never buy from FFD again!”

Helpful Report

Posted 1 month ago

Thank you for your review. We understand how frustrating and inconvenient it is when refrigeration isn't working, however we have raised a warranty call out with the manufacturer and engineers aim to attend call outs within 1-3 working days. The manufacturer does reserve the right to attend site where a fault has occurred to inspect the issue and see if it can be repaired before offering refund or replacement alternatives. This is standard with all manufacturers in the commercial industry. As we have explained, if the equipment is irreparable, the manufacturer will have to replace the equipment, but until this has been determined we are doing all that we can. We will continue to liaise with the manufacturers for you to ensure this issue gets resolved in the quickest time possible. We are working for you on this matter while working within predetermined parameters. If you would like to discuss this further with the team, please get in touch and we'll be happy to confirm the actions we are taking.

Posted 1 month ago

“First time using and very disappointed. Delivery slot was for 8am- 6pm and waited all day. Had to called at 5 as I had no call to say when they are coming. I was told they will be there before 6pm. Didn’t turn up, then I started calling every half hour to then find out they will not get to me til 8pm. Poor service and didn’t even call to apologies for the late delay. Very disappointed, I would of turned it away.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We apologise that your delivery was made outside of typical times, and we can assure you that this is a rare occurrence and not standard practise. The delivery company made contact with you shortly before 5pm to notify you that delivery would be delayed. They didn't inform us that you had raised any concerns at the point of contact however we do appreciate that late deliveries can be inconvenient and frustrating. Delivery teams always try to make delivery on the advised day, however if this was inconvenient for you, it would have been rearranged at your request. Unfortunately, delivery schedules, while carefully planned, cannot account for traffic, accidents or other unforeseen circumstances that are the causation of delays and so the delivery team do try to keep customers informed if there are any issues. While we advise that someone must be on site to accept delivery, we do also say that the delivery company will notify when they are on route. This is to avoid customers having to potentially wait in all day. Again, apologies for any inconvenience.

Posted 2 months ago

“I give this company a 1 star because I could not award it a zero. I ordered an ice machine which was delivered damaged. We notified them on day 3 when the packaging was removed it was damaged and they refused an exchange and offered a 50.00 rebate. Assuming it may just be cosmetic we installed it and it broke down after 1 day. Please never deal with this company. Handing this over to trading standards”

Helpful Report

Posted 3 months ago

Thank you for your feedback. Unfortunately we were not made aware that the unit wasn't working until we received your review. We have been in contact with the manufacturer who will be attending site to assess the unit. Our team is dealing with this as a priority. We will remain in contact in contact with you over the matter.

Posted 3 months ago

We believe that this issue has been rectified by the manufacturer and parts and labour were all covered under warranty. If you have any further problems, please get in touch and notify the team and we'll be happy to help.

Posted 2 months ago

“Delivered quickly, spent a lot of money with then, but after 4 months 1 unit broke down to be told my warranty is void because I live on a Scottish island, absolute nonsense from them, will use someone else in future”

Helpful Report

Posted 4 months ago

Thank you for your review. We apologise that the warranty was not explained to you at the time of purchase. The team member who dealt with your order was new and was unaware of policy. Replacement parts have been sent out and we have attempted to contact you to make sure that you have received them and your equipment is now in full working order. As we have not had a response, we assume that this issue is now resolved. If this is not the case and you require further assistance please get in touch and we'll be happy to help.

Posted 2 months ago

“We have ordered two fridges. One was sent with the wrong colour panel insert and another was leaking after two days of installation”

Helpful Report

Posted 10 months ago

Thank you for your review. We apologise that the wrong colour panel insert was despatched, the correct panel is now on route to you from the manufacturer. Unfortunately we were unaware of the leak you are experiencing until we received your email regarding the issue this morning. As with any issue that is brought to our attention, we have contacted the manufacturer immediately after reading the email as a matter of priority and notified them of the problem. Our team will be in touch with you shortly to start resolving this matter.

Posted 10 months ago

“I received this survey before receiving my product. My order was not delivered as promised when i placed my order. Having had no notification about delivery I had to contact FFD several times. They were polite and apologised each time, blaming the manufacturer. I'm hoping it will be delivered tomorrow.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We apologise that there was a delay in the production of your equipment. Unfortunately we weren't made aware of this. We did contact you as soon as we were notified to explain the situation. We understand your order has now been delivered and is up and running. If you have any issues or further concerns, please get in touch and we'll be happy to help.

Posted 10 months ago

“I bought new chiller and within two days it not working and they said its my bad luck now they kicking me like football from one to another don't buy it”

Helpful Report

Posted 11 months ago

Thank you for your feedback. Regarding your issue, we only sell new equipment, not second hand as you suggested to our sales team, and we have explained that unfortunately, problems do occasionally occur, even with new units. We arranged for an engineer to attend site, replacement parts have been delivered and we believe the engineer is due to return to carry out the repair in the next few days. As your equipment has suffered a fault after only a couple of days, there are no charges for repair. The unit is supplied with a 3 year full parts and labour warranty as standard, so if you experience any electro-mechanical problems within this time frame, engineer call outs and replacements parts will all be completely free of charge. As is stated in our terms and conditions, and is industry standard, the manufacturer reserves the right for the opportunity to repair equipment should a fault occur, without firstly offering a replacement. This was explained to you by our team, and when you looked for further verification of your own accord by contacting the manufacturer directly, even though the contract of sale is held with us and we are your point of contact, this was corroborated, before the manufacturer politely referred you back to ourselves. We understand your frustrations when you have purchased a new piece of equipment and there are problems, however the issue is being dealt with swiftly. If you wish to discuss this further, please contact us and we'd be glad to explain our terms and conditions to you in further detail.

Posted 11 months ago

“Asking to review my purchase yet still not received my purchase. Had confirmation item in stock and order received 21st May”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We have followed up with the manufacturer regarding your order and have been informed that your unit suffered damage during transit. Rather than send a compromised unit out to you, it was taken back to the depot and a new replacement unit dispatched. This is scheduled for delivery tomorrow. If you have any questions either pre or post delivery please get in touch with the team and we'll be happy to help.

Posted 1 year ago

“ordered 2 same fridges and unfortunately 2 different fridges delivered. Took a long time to sort out.”

Helpful Report

Posted 1 year ago

Thank you for your review. For some inexplicable reason there was an error with the factory code of one of the units you ordered where it had a white door instead of a stainless steel door (a white door isn't an option in the UK so the manufacturer is baffled by how it came to be on your unit). We do apologise for this. We arranged for your unit to be swapped as quickly as possible however we had to rearrange to dates that were suitable for you, so it did take a little longer than usual to get this issue resolved, but I believe this has all been sorted now. Please get in touch with the team if you have any further concerns.

Posted 1 year ago

“Would not bring fridge inside due to 2 steps on front door.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. As stated on our website and all acknowledgements and sales order emails which you received, commercial deliveries are to kerbside only. Delivery drivers will not bring units into the premises unless an unpack and position service has been paid for. This service is only available where premises have flat level access. This is a standard practice across the industry. FFD Customer Service.

Posted 1 year ago

“Order is not yet complete as delivery is late”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. We apologise for the delay in delivery of your order. The team have arranged for delivery as soon as a vehicle is next in your area. Thank you for your patience and we'll have your equipment with you as soon as possible. We will keep you updated, however if you have any questions in the meantime, please contact the FFD Team and we'd be happy to help.

Posted 1 year ago

“Before buying for this place double check because if u want to return or refund it they will refuse to take it back and also I'm still waiting from them to see why the wheels not locking”

Helpful Report

Posted 1 year ago

Thank you for your feedback. In contrast to what you have said in your review, we do accept returns and issue refunds in certain situations, such as when equipment is delivered faulty and it cannot be repaired by the manufacturer. Unfortunately, as is clearly stated in multiple places on our website, user error during ordering is not accepted as grounds for return or refund. As is detailed on the product page, the unit you ordered has a hinged lid not sliding and the castors are non-lockable; this has been explained to you previously. We strongly urge all of our customers to check the specifications of the product they are buying prior to order to ensure that it is suitable for their needs. If customers have any queries, need further clarification on specifications or wish to check that the equipment is what they need before placing an online order, we encourage them to contact our sales team by phone, email, WhatsApp or live chat, who can then make sure that the intended product is a suitable choice for their needs. If you wish to discuss this further please contact our team who will happily explain our policies to you. The FFD Team

Posted 1 year ago

“Terrible , fridge temperature doesn’t work , properly, said can’t take back once out of box & switch on ! Don’t buy from them !”

Helpful Report

Posted 1 year ago

Thank you for your feedback Darren and we apologise for any inconvenience. This is still an ongoing issue and our warranty team are working with you to find an agreeable resolution. We appreciate your co-operation.

Posted 1 year ago

“Didn't receive it, very poorly I must say. Won't be order here again at all!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. When you placed your order our team highlighted multiple times that due to the bank holiday all deliveries would be delayed by a day. This information was also present in a banner on our site. Your delivery was made on the day advised by our team and within the 2 hour time frame which we supplied to you. Our emails which invite our customers to leave a review is automated and therefore, as the system doesn't take into account bank holidays, you received your invitation the day prior to the delivery date that was advised by our team. Please be assured that all orders that are placed with FFD are fulfilled. Should you require further clarification or have any other questions, please do not hesitate to get in touch with the team and we would be happy to help.

Posted 1 year ago

“PAID FOR TIME SLOT BETWEEN 1 AND 3 PM - CAME AT 11.30 AM update - have just queried this and have received a refund - impressed with their customer service thanks for your help”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We apologise that your delivery arrived earlier than your expected time slot. We appreciate that you needed delivery within a specified period, and unfortunately this didn't happen on this occasion however we are pleased we could provide a refund for this service. If you have any future queries that we can help with, we'd love to hear from you.

Posted 1 year ago

“Freezer arrived with no keys, no wheel and the display not working”

Helpful Report

Posted 2 years ago

Hi Jonathan, thanks for your feedback. We apologise for the issues that were present when you received delivery. We acted as soon as you notified us of these issues and all should now be rectified. If we can further assist with anything please let the team know and they'll be happy to help.

Posted 1 year ago

“ok up until the point that we had an issue - then absolutely terrible”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We have looked into your case and can see that an online order was placed with no interaction or assistance from our team. Unfortunately, you had ordered the wrong unit, a fridge instead of a freezer...frustrating but this does happen sometimes. When you contacted us, you informed our team that you had removed all packaging and protective film and had, in fact, used the equipment. As the item could not be resold as new, it would have to go into the graded section. Charges for returning your wrong order were set according to our terms and conditions. Our sales team did try to suggest an alternative course of action that would have potentially seen you recoup more of the costs however, as yet, we haven't heard anything from you regarding how you wish to proceed. We understand it's frustrating when a genuine mistake has been made however charges are set out in our terms and conditions and we are unable to waive the return costs. If you would like to discuss this further, please get in touch and we'll happily talk through the available courses of action.

Posted 2 years ago

“Fridge was so noisy that couldn’t be used in the home whatsoever, should have had a very strong advisory stating this, had to sell it myself at a big loss”

Helpful Report

Posted 4 years ago

Thank you for your feedback. As a supplier of commercial refrigeration we do state on our product pages that our bottle coolers are for commercial use and are not recommended for domestic use due to the higher power consumption and increased noise levels. If you would like to discuss this further please get in touch and we would be happy to listen to your concerns.

Posted 4 years ago

“Received damaged item. Would not accept responsibility. I'm stuck with useless piece of equipment that's sitting in my garden. Disgusting and rediculous. Go somewhere else if I were you.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We have in fact tried to contact you multiple times during the last 2 months to resolve this issue via email and phone however have had no response to our messages. Please get in touch and we are more than happy to discuss resolution of this matter. Best Regards, The FFD Team

Posted 4 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,607 reviews