FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell, Barwell, Leicester
Rating: 4.70

4.7 Rating 1,877 Reviews

96 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell,
Barwell
Leicester
LE9 8EY

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FFD Commercial Refrigeration 5 star review on 21st August 2026

Froth And Mallow Limited

FFD Commercial Refrigeration 5 star review on 2nd April 2025

Play Nooks Ltd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I accidentally ordered the wrong blade rack I needed one for robot coupe cl 50. having said that I think £84.60 is an extortionate amount for a flimsy piece of plastic.”

Helpful Report

Posted 3 weeks ago

Thanks for the feedback. Sorry to hear you ordered the wrong blade rack. If you'd like help finding the correct part for your CL 50, or want to talk about returning this one, just get in touch. On the price, this is a genuine Robot Coupe part made for the CL 50, and Robot Coupe's parts are priced in line with the rest of the brand rather than against generic alternatives. The FFD Team

Posted 3 weeks ago

“⭐ Very disappointing experience — expensive order, used equipment and weeks of stress I purchased two brand-new commercial display freezers from FFD (Fri Free Ltd) for £3,511.60. Unfortunately, when the delivery arrived, it was immediately understood those freezers was not new. One freezer was not even boxed, and it was obvious from the condition that the compressor had been changed and welded. I took multiple photographs and videos as evidence and sent them to FFD. Initially, I was told they would speak to their supplier. After sending numerous pictures and videos showing that the freezer was not new, FFD eventually agreed to take the freezer(s) back, which I appreciated. However, the whole process after that has been extremely frustrating. I was told that it was my responsibility to keep the freezers safe, secure and protected from the rain while waiting for collection. The delivery drivers had left the very heavy equipment on my driveway, despite us asking them to put it inside the garage. This meant I had to arrange protection from the weather and take additional measures to keep expensive equipment secure. I repeatedly contacted FFD asking them to arrange collection. Eventually, collection was booked for Friday. I was also asked to take pictures during collection, so I had to miss work and lose income to stay at home and wait. I waited all day — and nobody came to collect them. I then called FFD. I was later told that collection would now be the following Monday. I explained that this was a school holiday weekend and that I had made plans with my children, but I couldn’t simply leave £3,500+ worth of equipment sitting unsecured on my driveway. Unfortunately, I was told there was nothing they could do. The entire experience has caused around two weeks of unnecessary stress, inconvenience and financial loss. I paid £3,511.60 expecting brand-new commercial equipment, only to receive equipment that appeared used and had clear signs of previous repair. I have now mainly received apologies, but apologies don’t compensate for the lost working day’s, the time spent dealing with this issue, the inconvenience, or the stress caused by having expensive equipment left on my property waiting for collection. I hope FFD takes this seriously and improves how it deals with suppliers and customers. If you are paying over £3,500 for equipment advertised as brand new, you should be able to expect exactly that — not equipment that appears to have already been used or repaired. **Very disappointing experience. I would strongly recommend buy from somewhere else. ** I managed to get my refund after long wait and calling them.”

Helpful Report

Posted 1 month ago

We're sorry to see this review. We want to reply properly rather than let it sit unanswered. The photos and videos you sent us make it clear the units weren't in the condition you should expect. We're sorry for that. All the equipment we supply is new and unused. On the rare occasion something isn't up to standard when it arrives, we take it very seriously. As soon as you reported it, we contacted the manufacturer, Combisteel. Within two and a half hours we had an agreement for the units to be collected, and we passed that on to you straight away. We know you then spent time carefully rewrapping the units in their original packaging ahead of the Friday collection. We appreciated that effort. Combisteel arranged a courier for the Friday, but this was delayed and had to be rescheduled. The units were collected on the Monday. We're sorry for the extra wait that caused you. Our standard refund process is controlled by the card issuer and can take 7-10 days to reach you. As you wanted your refund quickly, we made the decision to refund you by direct bank transfer instead so that it would be instant. Our standard delivery service is kerbside. This means the courier delivers to the nearest safe, level point of access rather than carrying items into a building, or in your case a garage. This applies to all deliveries of this size and weight. It's set out in our delivery FAQs on the website and confirmed again on your order acknowledgement and order confirmation. We appreciate this has caused inconvenience. Deliveries occasionally do go wrong, and that's exactly why we strived to get this resolved as quickly as possible. We're glad we got there, and if you would like to discuss this further, please get in touch with the team. The FFD Team

Posted 1 month ago

“I purchased a Tefcold DB201S commercial fridge from Fridge Freezer Direct (FFD) and unfortunately had a very poor experience with both the product and the customer service. I’m leaving this review to help others who may be researching FFD reviews, commercial refrigeration suppliers, or Tefcold fridge performance. The fridge arrived with multiple faults: - It did not reach the correct temperature, staying around 6°C even when set lower. - It produced excessive condensation, leaking onto the floor. - It ran at 50 dB, noticeably louder than the advertised 44 dB specification. When I reported these issues, FFD initially tried to classify my purchase as a business transaction, even though I bought it as a private consumer. This meant they attempted to deny me normal consumer rights, which was extremely frustrating and unfair. After pushing back, they eventually agreed to send an engineer, but the process has been slow, complicated, and far more stressful than it should be for a simple return of a faulty commercial fridge. Communication has been inconsistent, and I’ve had to repeat information multiple times just to get basic support. Overall, my experience with Fridge Freezer Direct has been disappointing. The product did not perform to specification, and the customer service made resolving the issue unnecessarily difficult. Based on my experience, I would advise others to be cautious when buying from FFD and to check reviews carefully before purchasing.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to write this, Mr Nevin, and I am sorry your purchase has not gone well. On the timeline I would gently correct the record. We offered a manufacturer's engineer on the morning you first reported the problem, and we sent you a full written response two days later. That offer still stands and will remain open: an engineer at no cost to you, and if he confirms any of the faults you have described, a full refund and collection at our expense — with no repair attempt first, and no deduction for the time you have had it. We have also asked for a few details — photographs of the unit in position, the room temperature, and where it is installed — because commercial refrigeration behaves differently depending on its surroundings, and we cannot assess the condensation without them. Those questions and that offer are sitting in your inbox whenever you would like to pick them up, and we will arrange the visit whenever suits you. The FFD Team

Posted 2 months ago

“First the display fridge arrived damaged although this was quickly replaced. The glass display (glazing is faulty) and we've now been waiting 7 weeks. This might be the manufacturer rather than FFD, but either way, not great for us!”

Helpful Report

Posted 2 months ago

We appreciate your feedback. We sincerely apologise for the delay in your replacement glass. Unfortunately the glass is not something that is stocked in this country and so the manufacturer is waiting for it to arrive. We understand that this is extremely inconvenient but we are doing everything we can to get this sorted for you as quickly as possible. We will keep you updated as and when we have an expected arrival date and then we will get your replacements out to you as a matter of urgency. Again, please accept our apologies. The FFD Team

Posted 2 months ago

“Arranged Friday delivery of oven which didn’t arrive even though I had booked a gas safe engineer to fit at the weekend. No communication from delivery or FFD. Delivered Monday with no reason given. No response to my email from FFD. I’ve had the expense of standing down the engineer and find another slot to book him in!”

Helpful Report

Posted 3 months ago

Thank you for your feedback. Unfortunately the delivery driver was taken ill during his route on Friday. We have been informed that the delivery company did leave a voicemail informing you of this and that it would be delivered on the Monday however we understand that this does not help when you have arranged for an engineer to attend site. We have reached out to you regarding this matter however there was no answer so a voicemail has been left. Please contact the FFD team directly if you would like to discuss this further.

Posted 3 months ago

“Your Courier Company did not have time to wait at the drop off point at there was 6 other people deliveringas well, £80 to rescedual a delivery!! £85.00 to cancell the order, Have gone eleswhere with my buisness”

Helpful Report

Posted 5 months ago

We appreciate your feedback, Paul. We apologise that your delivery could not go ahead. The delivery companies used for equipment distribution only have 15 minutes allocated in which to make a delivery. We appreciate that this is different from haulage teams who have the ability to wait. The delivery driver waited on site for 40 minutes, which was already more than double his allocated time in which to make the delivery, but there were still 3 vehicles to be unloaded before him and so he couldn't wait any longer. Understandably, this is frustrating. A charge to reschedule delivery is an industry standard, as is a cost to cancel the order and send the equipment back to the manufacturer. As a strict rule a restocking fee is typically applied as well, however in this instance, it has been waived. We are sorry we have been unable to meet your expectations. If you would like to discuss this further please get in touch with the team.

Posted 5 months ago

“Communication has been frankly tiresome throughout. A simple fridge purchase took a ridiculous 10 days of back and forth, simply in order to make a purchase. We have had to chase and chase for responses and timely replies at every step. Our unit arrived bashed up and damaged, this was noted on day of delivery and there has been no follow up or accountability. We forwarded details for smooth delivery, again this wasn't picked up or communicated out to the transporter, and even on delivery day both the transport office and driver were adamant they hadnt received it. All in all, we would never recommend FFD. Our unit arrived a day later than scheduled, again with zero communication or courtesy call to let us know after I waited around for a full 11 hours for a delivery that never showed.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We appreciate you bringing this to our attention. I’m very sorry to hear you had a negative experience with your order and the delivery process. We had passed all the relevant details to the transport company, so we are disappointed to learn that this information was not communicated to the driver. Please rest assured that we are looking into this and conducting a full investigation to ensure it does not happen again. We were not made aware of any issues with the unit or the delivery process, so your review was the first time we became aware of this. Again, we can only apologise and assure you that now we are aware, we will look into this fully. Out team will be in touch to discuss the damage and find a satisfactory resolution for this. The FFD Team

Posted 10 months ago

“Such a bad company. They hold NO stock and as a result issues are not resolvable by their sales team. The business structure is designed to be cost efficient to the company it’s self with no regard for the customer experience. We received a freezer with no gas in it and it’s still sat in our building 2 weeks later with no idea of when it will be collected, highly inconvenient. We requested a return and refund but they tried multiple times to ignore that request and send a replacement unit with no acknowledgement of the inconvenience caused to our business. Issues still not resolved. Refund could be up to 10 days after they finally remove the unit from our premises, when ever that will be ! Avoid, go with a proper retailer.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We understand that it must be frustrating when you order new equipment and it arrives with a fault. We sincerely apologise for this. While this is very rare, it does unfortunately happen on occasion. From you reporting the issue, to your refund being issued including an engineer attending site, it has taken 7 working days. We appreciate that this is not ideal and is inconvenient but we have worked as quickly as possible when liaising with manufacturers and engineers and getting people out to site. Your request for a return and refund was made verbally just a few minutes before the office closed for the weekend and so nothing could be actioned until the following week. While the manufacturer originally suggested a replacement cabinet, you advised a return was preferred and we had to consult the manufacturer in regards to this. As soon as this was agreed to by the manufacturer a refund was carried out. At no time did we say that your refund would only be completed after the unit was removed from your premises. The refund was processed before any arrangements for the collection of your equipment had been made as a gesture of our good will. As with any card refund, the time frame for the credit to show can be up to 10 days. This is not unique to ourselves and is standard for all card acquirers. We are fully transparent that all equipment is delivered directly from the manufacturer, as is the case with the majority of other suppliers in this sector, unless it is their own brand. As we supply for a range of brands it is not feasible for us to stock all of the 15,000 products on our site. I can assure you that we are a proper retailer and our nearly 20 years in the industry is testament to that. We can only apologise that your new unit was faulty on delivery, however, again we would like to assure you that this is a very rare occurrence. We will be in touch shortly with collection details and appreciate your co-operation with this. The FFD Team

Posted 1 year ago

“Not sure I should leave a review just yet, given my brand new Foster (£2k) freezer was delivered not working”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologise that your unit was faulty when you received it. We understand how inconvenient and frustrating it is when you rely on critical equipment and there is an unexpected issue. We arranged for a replacement unit to be sent to you within 24 hours of your original delivery, which you received with a standard kerbside service as per your original order. If you experience any further issue please contact the team and we can look into this for you. Our apologies again. The FFD Team.

Posted 1 year ago

“Nothing wrong with the product, however they lie regarding delivery times, I ordered on the 2nd june, it took them till the 10th June to arrange for delivery, then obviously from there is the 3 to 5 day window. When you talk to FFD, they want to blame the supplier, not taking into consideration that i never brought from their supplier, I brought from FFD, zero accountability, zero recalls even though promised they would of 3 occassions and not 1 person called me back.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We always aim to make deliveries within the advised timeframe, however on this occasion there were access queries to your address and the supplier questioned whether the 18 tonne lorry that deliveries are made on would be able to get to you. This led to them raising the issue with their delivery company to make sure that delivery could take place - the delivery team then contacted you for clarification. Unfortunately this added additional time on to the delivery which we apologise for. We appreciate that you bought from us and not the supplier however, as it is them that arrange delivery, we were only able to liaise with them on your behalf. We communicated all of the information we received from them to yourself, however we understand your frustration that we couldn't give you all of the answers you wanted. We will review our processes moving forward to make sure that if a similar issue arises again, we provide additional contact with the customer to inform when we are still waiting for an update, so that they are fully aware of the situation. The FFD Team

Posted 1 year ago

“some products didn't arrive, we emailed them and they haven't replied yet. looks like they don't care about customers after the order has been paid. shame.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and our sincere apologies on this issue. Unfortunately the team member you were in contact with has been out of the office and their email was not being monitored. There appears to have been a miscommunication between ourselves and the manufacturer and so some of your order was missing. This is being sorted now with the upmost urgency and the team will be in touch with an expected delivery date. We are expediting this as quickly as possible. We appreciate the importance of getting essential equipment as quickly as possible, so again, we apologise for the inconvenience that this has caused. The FFD Team

Posted 1 year ago

“I pacifically check the sizes and order it, but unfortunately they have put wrong size on the advertisement. You should double check with correct size for these Units”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise for the inconvenience caused. As equipment is delivered directly from the manufacturer, we can only display the information that we are supplied with, without being able to check specifications ourselves. On this occasion the dimensions we were given were incorrect. We appreciate that when you place an order you expect the details to be correct and we are sorry that on this occasion they weren't. We are pleased, however, that we have been able to reach a satisfactory resolution on this matter for you. The FFD Team

Posted 1 year ago

“Absolutely shocking! Fridge doesn’t work and won’t refund or replace it, just want to send someone to look at it! Have been without working fridge now for over a week and still waiting for someone to look at it. Would rather a new one but have refused point blank! Will never buy from FFD again!”

Helpful Report

Posted 1 year ago

Thank you for your review. We understand how frustrating and inconvenient it is when refrigeration isn't working, however we have raised a warranty call out with the manufacturer and engineers aim to attend call outs within 1-3 working days. The manufacturer does reserve the right to attend site where a fault has occurred to inspect the issue and see if it can be repaired before offering refund or replacement alternatives. This is standard with all manufacturers in the commercial industry. As we have explained, if the equipment is irreparable, the manufacturer will have to replace the equipment, but until this has been determined we are doing all that we can. We will continue to liaise with the manufacturers for you to ensure this issue gets resolved in the quickest time possible. We are working for you on this matter while working within predetermined parameters. If you would like to discuss this further with the team, please get in touch and we'll be happy to confirm the actions we are taking.

Posted 1 year ago

“First time using and very disappointed. Delivery slot was for 8am- 6pm and waited all day. Had to called at 5 as I had no call to say when they are coming. I was told they will be there before 6pm. Didn’t turn up, then I started calling every half hour to then find out they will not get to me til 8pm. Poor service and didn’t even call to apologies for the late delay. Very disappointed, I would of turned it away.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologise that your delivery was made outside of typical times, and we can assure you that this is a rare occurrence and not standard practise. The delivery company made contact with you shortly before 5pm to notify you that delivery would be delayed. They didn't inform us that you had raised any concerns at the point of contact however we do appreciate that late deliveries can be inconvenient and frustrating. Delivery teams always try to make delivery on the advised day, however if this was inconvenient for you, it would have been rearranged at your request. Unfortunately, delivery schedules, while carefully planned, cannot account for traffic, accidents or other unforeseen circumstances that are the causation of delays and so the delivery team do try to keep customers informed if there are any issues. While we advise that someone must be on site to accept delivery, we do also say that the delivery company will notify when they are on route. This is to avoid customers having to potentially wait in all day. Again, apologies for any inconvenience.

Posted 1 year ago

“I give this company a 1 star because I could not award it a zero. I ordered an ice machine which was delivered damaged. We notified them on day 3 when the packaging was removed it was damaged and they refused an exchange and offered a 50.00 rebate. Assuming it may just be cosmetic we installed it and it broke down after 1 day. Please never deal with this company. Handing this over to trading standards”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Unfortunately we were not made aware that the unit wasn't working until we received your review. We have been in contact with the manufacturer who will be attending site to assess the unit. Our team is dealing with this as a priority. We will remain in contact in contact with you over the matter.

Posted 1 year ago

We believe that this issue has been rectified by the manufacturer and parts and labour were all covered under warranty. If you have any further problems, please get in touch and notify the team and we'll be happy to help.

Posted 1 year ago

“Delivered quickly, spent a lot of money with then, but after 4 months 1 unit broke down to be told my warranty is void because I live on a Scottish island, absolute nonsense from them, will use someone else in future”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise that the warranty was not explained to you at the time of purchase. The team member who dealt with your order was new and was unaware of policy. Replacement parts have been sent out and we have attempted to contact you to make sure that you have received them and your equipment is now in full working order. As we have not had a response, we assume that this issue is now resolved. If this is not the case and you require further assistance please get in touch and we'll be happy to help.

Posted 1 year ago

“The items came in 3 different delivery times. I had to call up to find out why? Blamed it on the company you ordered from. I was waiting to hear from you what my options were to cancel it but I didn’t get a response. I’m not happy with the items, they are smaller than I was expecting and they don’t do well with the heat. I was told I could return them if they wasn’t used but I’d have to pay to send them back. This could be almost as much as I paid for them, so why bother! I won’t be using or recommending this company”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We have looked into this and are unable to find any details of your contact with us. Can you tell us how you contacted us so we can look into this further? Your order is sent to you directly from the manufacturer, not ourselves. We sent your order to them as one single delivery request, however, as the manufacturer has multiple warehouses around the country, they may dispatch items from different sites. This is standard for this manufacturer and something which we have no control over. As for the unexpected size of the items you ordered, the litres capacity, height and diameter of each product is clearly stated on the product page to give you information before you make a purchase. We would have happily clarified this for you over the phone, WhatsApp message, live chat or email, before you made your online purchase. With regard to sending your order back, your purchase was made in a commercial capacity and is therefore subject to a restocking charge if returned. This is standard practise across the industry and is explained on our website and in our terms and conditions. If you had contacted us regarding the restocking fee we MAY have been able to look at waiving the charge however this is not a standard procedure. If you could supply the details which you contacted us on, we can look into this further for you.

Posted 2 years ago

“We have ordered two fridges. One was sent with the wrong colour panel insert and another was leaking after two days of installation”

Helpful Report

Posted 2 years ago

Thank you for your review. We apologise that the wrong colour panel insert was despatched, the correct panel is now on route to you from the manufacturer. Unfortunately we were unaware of the leak you are experiencing until we received your email regarding the issue this morning. As with any issue that is brought to our attention, we have contacted the manufacturer immediately after reading the email as a matter of priority and notified them of the problem. Our team will be in touch with you shortly to start resolving this matter.

Posted 2 years ago

“I received this survey before receiving my product. My order was not delivered as promised when i placed my order. Having had no notification about delivery I had to contact FFD several times. They were polite and apologised each time, blaming the manufacturer. I'm hoping it will be delivered tomorrow.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologise that there was a delay in the production of your equipment. Unfortunately we weren't made aware of this. We did contact you as soon as we were notified to explain the situation. We understand your order has now been delivered and is up and running. If you have any issues or further concerns, please get in touch and we'll be happy to help.

Posted 2 years ago

“I bought new chiller and within two days it not working and they said its my bad luck now they kicking me like football from one to another don't buy it”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Regarding your issue, we only sell new equipment, not second hand as you suggested to our sales team, and we have explained that unfortunately, problems do occasionally occur, even with new units. We arranged for an engineer to attend site, replacement parts have been delivered and we believe the engineer is due to return to carry out the repair in the next few days. As your equipment has suffered a fault after only a couple of days, there are no charges for repair. The unit is supplied with a 3 year full parts and labour warranty as standard, so if you experience any electro-mechanical problems within this time frame, engineer call outs and replacements parts will all be completely free of charge. As is stated in our terms and conditions, and is industry standard, the manufacturer reserves the right for the opportunity to repair equipment should a fault occur, without firstly offering a replacement. This was explained to you by our team, and when you looked for further verification of your own accord by contacting the manufacturer directly, even though the contract of sale is held with us and we are your point of contact, this was corroborated, before the manufacturer politely referred you back to ourselves. We understand your frustrations when you have purchased a new piece of equipment and there are problems, however the issue is being dealt with swiftly. If you wish to discuss this further, please contact us and we'd be glad to explain our terms and conditions to you in further detail.

Posted 2 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,877 reviews