FFD Commercial Refrigeration have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Very easy to order. Great price. Good communication re delivery and very helpful delivery drivers. Excellent.
”
- Anonymous
“
Great products at a great price. Friendly customer service team are a pleasure to deal with. Delivery was on time with a very happy friendly delivery driver.
”
- Trelawney Stores
“
We purchased a glass door fridge from FFD Commercial Refrigeration and not only was it a great price but it came with free delivery to a remote part of Scotland. Follow up communication was good and the delivery driver called us approximately 1 hour before the delivery. Overall a great service.
”
- Dunoon Argyll Bowling Club
“
The freezers I purchased look smart the customers really like them.The staff on the phones are lovely and helpful.The only downfall was the delivery driver that delivered them he was rude inpatient and basically like a bulldog chewing a wasp
”
- Tracey Clarke
“
fast, efficient delivery of good equipment
”
- Limonka Polish Shop
“
Good service, only reason why I would say not 5 stars is the specific item I had ordered for next day delivery stated that it was available for next day delivery however upon purchase the sales person informed me that it was an not actually possible. Apart from that, everything was great.
”
- Kingsbury Green Primary School
“
We requested a return and refund but they tried multiple times to ignore that request and send a replacement unit with no acknowledgement of the inconvenience caused to our business.
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- Anonymous
“
Absolutely shocking! Fridge doesn’t work and won’t refund or replace it, just want to send someone to look at it! Have been without working fridge now for over a week and still waiting for someone to look at it. Would rather a new one but have refused point blank! Will never buy from FFD again!
”
- Sutton Tennis & Squash Club
“
Before buying for this place double check because if u want to return or refund it they will refuse to take it back and also I'm still waiting from them to see why the wheels not locking
”
- Camberwell Grill Ltd
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Helpful and efficient service
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- Phoenix Barber Co Ltd
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Excellent fast service. Highly recommend
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- Anonymous
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Great and professional, I'm opening my first business and they gave me all the explanations I needed, excellent pre- and post-sales customer service. I hope the goods are as good as they appear to be.
”
- Ragu Italian Deli
