Fridge Freezer Direct Insights

Fridge Freezer Direct have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

 

A-
Happiness Grade
Visit Website

Phone
01455 234776

Email:
sales@fridgefreezerdirect.co.uk

Location:
41-43 Brookside

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A

Price - Excellent

97.00%
Industry Average
" Fantastic quick service & good price "
- Anonymous
" Great product, great price. Ordered two fridges over the phone and they were delivered next day. "
- Anonymous
" Excellent product at a good price "
- One Shop Stop
Write your review on Fridge Freezer Direct
A

Delivery - Fast

93.35%
Industry Average
" Service was quick and easy. Had my freezer ordered and delivered within the week. Step by step delivery info. Would definetely use this company again. "
- Molly Patel
" Delivery and available great , damaged on arrival. "
- Global Refrigeration Ltd
" Good service and quick delivery . Helpful lads delivered the goods "
- Simon WATERHOUSE
E

Refunds - Difficult

44.44%
Industry Average
" This was eventually refunded so they get credit for this, however the customer service and the loops I had to jump through to get this left a bad taste in my mouth. "
- Anonymous
" This charge was forcefully put on me as I had no choice but to pay because even when I wanted a refund they still would have charged full delivery. "
- Lucky star
" 45 and didn't know anything about a collection because they weren't told about it?! A very helpful lady by the name of Claire sorted it all out, the old fridge was collected 2 days later and we were not charged (the afternoon delivery charge was also refunded). "
- Anonymous
A
96.79%
Industry Average
" Service was quick and easy. Had my freezer ordered and delivered within the week. Step by step delivery info. Would definetely use this company again. "
- Molly Patel
" Fastest service. Good choice FFD. "
- Heather Stores
" Good service and quick delivery . Helpful lads delivered the goods "
- Simon WATERHOUSE

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