FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,604 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales team were very helpful and patient. They were very responsive and knowledgeable about their products. I will not be unpacking my fridge fora few weeks so I can’t review the actual fridge but FFD have been good.”

Helpful Report

Posted 5 days ago

We're delighted to hear that you're happy with the service you received from the team. If we can help with anything moving forward, please let us know, we'd love to hear from you.

Posted 5 days ago

“My first shopping experience with FFD, the freezer is well priced. The communications and delivery service was very professional. And we would definitely consider this company for any future needs. Thank you”

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Posted 1 week ago

Thank you for your great 5 star review. We're happy we could help and if you need anything in the future, we'd love to hear from you.

Posted 1 week ago

“Amazing service, quick response from customer service”

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Posted 1 week ago

Thank you for your great review. We're pleased we could help!

Posted 1 week ago

“We found the product that we used is great and does the job that we purchased it for.”

Helpful Report

Posted 1 week ago

Thanks for your review. We're pleased we could help you find the equipment you were looking for!

Posted 1 week ago

“Very friendly service and quick turnaround and delivery of product. Highly recommend”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We appreciate feedback from all of our customers. Give the team a call if you need anything moving forward, we'd be happy to help.

Posted 1 week ago

“Very helpful sales team, with good communication regarding delivery. Unfortunately several delays re delivery was a disappointment.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We always aim to get deliveries out as quickly as possible however on this occasion as there was a query regarding a possible timed delivery, there was a small delay on you receiving your order. Our apologies for this. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 1 week ago

“The team were helpful in getting our part replaced. It’s very expensive though to replace a part and they should review their prices as it’s cheaper to get a whole new product in some cases.”

Helpful Report

Posted 2 weeks ago

Thanks for your review. We price accessories, parts and kits competitively, however we do appreciate that they can seem expensive. If you need anything in the future, please give us a call. If you can find it anywhere else on line for cheaper, we'll do our very best to price match.

Posted 1 week ago

“Excellent service and prompt delivery even taken into account of the bank holiday. Will use their sevices again.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We understand how critical new equipment is and so we always try our very best to get deliveries carried out as quickly as possible. Please get in touch if we can help with anything else, we'd love to hear from you.

Posted 1 week ago

“Really good quality fridge. delivered on time , Really happy with the purchase would use again”

Helpful Report

Posted 3 weeks ago

Thank you Paul for the review. We appreciate all feedback so that we know where we can continue to improve and to guarantee our customers get the best experience. If we can help with anything in the future, we'd love to hear from you.

Posted 3 weeks ago

“Great product and at the right price ...5*”

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Posted 3 weeks ago

Thanks for taking the time to leave a great 5* review. We're pleased we could help.

Posted 3 weeks ago

“We intially got told our freezer wouldn't arrive in time, but the team acted very quickly and managed to get us a earlier delviery , even through a bank holiday. I am really impressed and the product worked amazing. I won't hesitate to use these folks again.”

Helpful Report

Posted 4 weeks ago

We really appreciate your feedback. We're pleased we could arrange this for you and get you the equipment you wanted when you needed it. Please let us know if there's anything we can help with anything in the future.

Posted 3 weeks ago

“Feedback on Recent Purchase – Sugar & Victoria Dear FFD Commercial Refrigeration Team, Thank you for your follow-up and for the opportunity to provide feedback on our recent purchase. We are pleased with the quality of the equipment and the service provided. Your assistance throughout the ordering process was commendable, and the delivery was prompt and efficient. The equipment has been a valuable addition to our establishment. We appreciate your commitment to supporting Hospitality Action through customer reviews. It's encouraging to see businesses contributing positively to the community. Thank you once again for your excellent service. Best regards, Kasia Sugar & Victoria Stourport-on-Severn”

Helpful Report

Posted 4 weeks ago

Thank you for your great feedback. Please get in touch if there's anything we can help with in the future.

Posted 4 weeks ago

“Excellent sales service price and delivery would definitely use FFD again”

Helpful Report

Posted 4 weeks ago

Thanks for your great review! We're happy to help. Please get in touch if you need anything else, we'd love to hear from you.

Posted 4 weeks ago

“Excellent service”

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Posted 1 month ago

Thank you for your glowing review Tony, and your 5 stars!

Posted 1 month ago

“I pacifically check the sizes and order it, but unfortunately they have put wrong size on the advertisement. You should double check with correct size for these Units”

Helpful Report

Posted 1 month ago

Thank you for your review. We apologise for the inconvenience caused. As equipment is delivered directly from the manufacturer, we can only display the information that we are supplied with, without being able to check specifications ourselves. On this occasion the dimensions we were given were incorrect. We appreciate that when you place an order you expect the details to be correct and we are sorry that on this occasion they weren't. We are pleased, however, that we have been able to reach a satisfactory resolution on this matter for you. The FFD Team

Posted 5 days ago

“Hi easy to order item delivery service great happy with item purchase and price”

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Posted 1 month ago

We're happy we could help! Thank you for your great review.

Posted 1 month ago

“Great company to deal with, please with product”

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Posted 1 month ago

We're pleased we could help! Thanks for the great review and if you need anything in the future we'd love to hear from you.

Posted 1 month ago

“Good product for the money Delivery took more than a week”

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Posted 1 month ago

Thanks for your review, we appreciate all feedback from our customers. We're pleased to hear you're happy with your order and we would like to take this opportunity to apologise for the slight delay in delivery due to the Easter bank holiday weekend. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 month ago

“A good selection of products, reasonably priced. Speedy delivery too!”

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Posted 1 month ago

Thanks for your great review. We love to hear from happy customers!

Posted 1 month ago

“This was our second purchase from FFD, as they provided a very competitive quote. Delivery was scheduled and received on time. The freezer did arrive with some scratches, but the team was very responsive and forthcoming in acknowledging the issue and working towards a resolution. Overall, a positive experience once again — would happily recommend!”

Helpful Report

Posted 1 month ago

Thank you for your review. We apologise for the damage you experienced with your order. We aim to ensure that every customer experiences a smooth and flawless transaction and delivery and in the occasional circumstances when issues occur, we will always work hard to ensure that these issues are dealt with to your satisfaction. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 month ago

FFD Commercial Refrigeration is rated 4.7 based on 1,604 reviews