FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell, Barwell, Leicester
Rating: 4.70

4.7 Rating 1,865 Reviews

96 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell,
Barwell
Leicester
LE9 8EY

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FFD Commercial Refrigeration 5 star review on 21st August 2026

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FFD Commercial Refrigeration 5 star review on 2nd April 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⭐ Very disappointing experience — expensive order, used equipment and weeks of stress I purchased two brand-new commercial display freezers from FFD (Fri Free Ltd) for £3,511.60. Unfortunately, when the delivery arrived, it was immediately understood those freezers was not new. One freezer was not even boxed, and it was obvious from the condition that the compressor had been changed and welded. I took multiple photographs and videos as evidence and sent them to FFD. Initially, I was told they would speak to their supplier. After sending numerous pictures and videos showing that the freezer was not new, FFD eventually agreed to take the freezer(s) back, which I appreciated. However, the whole process after that has been extremely frustrating. I was told that it was my responsibility to keep the freezers safe, secure and protected from the rain while waiting for collection. The delivery drivers had left the very heavy equipment on my driveway, despite us asking them to put it inside the garage. This meant I had to arrange protection from the weather and take additional measures to keep expensive equipment secure. I repeatedly contacted FFD asking them to arrange collection. Eventually, collection was booked for Friday. I was also asked to take pictures during collection, so I had to miss work and lose income to stay at home and wait. I waited all day — and nobody came to collect them. I then called FFD. I was later told that collection would now be the following Monday. I explained that this was a school holiday weekend and that I had made plans with my children, but I couldn’t simply leave £3,500+ worth of equipment sitting unsecured on my driveway. Unfortunately, I was told there was nothing they could do. The entire experience has caused around two weeks of unnecessary stress, inconvenience and financial loss. I paid £3,511.60 expecting brand-new commercial equipment, only to receive equipment that appeared used and had clear signs of previous repair. I have now mainly received apologies, but apologies don’t compensate for the lost working day’s, the time spent dealing with this issue, the inconvenience, or the stress caused by having expensive equipment left on my property waiting for collection. I hope FFD takes this seriously and improves how it deals with suppliers and customers. If you are paying over £3,500 for equipment advertised as brand new, you should be able to expect exactly that — not equipment that appears to have already been used or repaired. **Very disappointing experience. I would strongly recommend buy from somewhere else. ** I managed to get my refund after long wait and calling them.”

Helpful Report

Posted 4 days ago

We're sorry to see this review. We want to reply properly rather than let it sit unanswered. The photos and videos you sent us make it clear the units weren't in the condition you should expect. We're sorry for that. All the equipment we supply is new and unused. On the rare occasion something isn't up to standard when it arrives, we take it very seriously. As soon as you reported it, we contacted the manufacturer, Combisteel. Within two and a half hours we had an agreement for the units to be collected, and we passed that on to you straight away. We know you then spent time carefully rewrapping the units in their original packaging ahead of the Friday collection. We appreciated that effort. Combisteel arranged a courier for the Friday, but this was delayed and had to be rescheduled. The units were collected on the Monday. We're sorry for the extra wait that caused you. Our standard refund process is controlled by the card issuer and can take 7-10 days to reach you. As you wanted your refund quickly, we made the decision to refund you by direct bank transfer instead so that it would be instant. Our standard delivery service is kerbside. This means the courier delivers to the nearest safe, level point of access rather than carrying items into a building, or in your case a garage. This applies to all deliveries of this size and weight. It's set out in our delivery FAQs on the website and confirmed again on your order acknowledgement and order confirmation. We appreciate this has caused inconvenience. Deliveries occasionally do go wrong, and that's exactly why we strived to get this resolved as quickly as possible. We're glad we got there, and if you would like to discuss this further, please get in touch with the team. The FFD Team

Posted 1 day ago

“Great service. Really quick turn around with delivery!”

Helpful Report

Posted 1 week ago

Thank you for your great review! We're happy we could help.

Posted 2 days ago

“10/10 Amazing service from Laura”

Helpful Report

Posted 1 week ago

We're delighted we could help and will pass your positive comments on to Laura. If there's anything else we can help with, we'd love to hear from you.

Posted 2 days ago

“Perfect and happy with service”

Helpful Report

Posted 1 week ago

Thanks for your 5 star review! We're happy we could help.

Posted 2 days ago

“After we were let down by another supplier FFD Comercial were able to supply what we needed. I spoke with Jonny at the delviery depot who arranged a faultess delivery for us and really went out of his way to help and and the communication was excellent. On the delivery day our delviery driver Sean again was super helpful and went above and beyond to make sure both our fridges were delivered and installed and advised about initial use. Would be our go to again should we need additional items.”

Helpful Report

Posted 1 week ago

Thank you for your great review, we're delighted to hear you're happy with the service you received. We're pleased we could get you the equipment you needed, and we'd be happy to help you with anything you need in the future.

Posted 2 days ago

“We ordered a large display fridge as the one in our cafe broke suddenly. Took 5 days to arrive from ordering which was amazing. Great value and service.”

Helpful Report

Posted 1 week ago

Thanks for your great feedback and 5 stars. We're delighted we could help and we're at the end of the phone if there's anything else you need. P.S. The breakfasts look amazing!

Posted 2 days ago

“Easy transaction and a nice display fridge. Added bonus you can have your old fridge recycled. I will use FFD again. Thank you.”

Helpful Report

Posted 2 weeks ago

Thank you for your 5 star review. We're happy we could help and pleased that we could provide a recycle service for your old equipment. Please get in touch if there's anything else we can help with.

Posted 2 days ago

“Very helpful delivery driver , and excellent communication. Well worth the 10 day delivery time . A happy customer.”

Helpful Report

Posted 2 weeks ago

It's great to hear you're happy with the service you received. We're delighted we could help!

Posted 2 days ago

“Excellent service from FFD as we wasn’t on site when the griddle was delivered and received a phone call to advise they tried to deliver the item and we were desperate for the item and the gentleman made the driver turn around and come back to deliver. The driver was so helpful and polite even though he had to turn around and also helped carry the griddle in which was really heavy. Absolutely excellent customer service all around, thank you very much.”

Helpful Report

Posted 2 weeks ago

Thanks for your great feedback. We're pleased we could get your much needed equipment to you. If we can help with anything else please get in touch, we'd love to hear from you.

Posted 2 days ago

“We've bought loads of equipment from FFD and never had any problems. Always delivered on time and as described. Would highly recommend.”

Helpful Report

Posted 3 weeks ago

We really appreciate your feedback. Thank you for your kind comments and please let us know if we can help with anything else.

Posted 3 weeks ago

“Best company in the industry!”

Helpful Report

Posted 3 weeks ago

Thank you, we really appreciate your comment. We're delighted we can continue to supply you with the equipment you need to develop your business and the team are always here to help.

Posted 3 weeks ago

“Have used fridge freezer direct 3 or 4 times in Past 25 year they have always supplied best product for my pub at most competitive price And usually next day delivery”

Helpful Report

Posted 3 weeks ago

Thank you for your great review. We appreciate all feedback and we're pleased we've been able to help you source the best equipment for your business needs. If we can help with anything in the future, the team will be happy to assist.

Posted 3 weeks ago

“I purchased a Tefcold DB201S commercial fridge from Fridge Freezer Direct (FFD) and unfortunately had a very poor experience with both the product and the customer service. I’m leaving this review to help others who may be researching FFD reviews, commercial refrigeration suppliers, or Tefcold fridge performance. The fridge arrived with multiple faults: - It did not reach the correct temperature, staying around 6°C even when set lower. - It produced excessive condensation, leaking onto the floor. - It ran at 50 dB, noticeably louder than the advertised 44 dB specification. When I reported these issues, FFD initially tried to classify my purchase as a business transaction, even though I bought it as a private consumer. This meant they attempted to deny me normal consumer rights, which was extremely frustrating and unfair. After pushing back, they eventually agreed to send an engineer, but the process has been slow, complicated, and far more stressful than it should be for a simple return of a faulty commercial fridge. Communication has been inconsistent, and I’ve had to repeat information multiple times just to get basic support. Overall, my experience with Fridge Freezer Direct has been disappointing. The product did not perform to specification, and the customer service made resolving the issue unnecessarily difficult. Based on my experience, I would advise others to be cautious when buying from FFD and to check reviews carefully before purchasing.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to write this, Mr Nevin, and I am sorry your purchase has not gone well. On the timeline I would gently correct the record. We offered a manufacturer's engineer on the morning you first reported the problem, and we sent you a full written response two days later. That offer still stands and will remain open: an engineer at no cost to you, and if he confirms any of the faults you have described, a full refund and collection at our expense — with no repair attempt first, and no deduction for the time you have had it. We have also asked for a few details — photographs of the unit in position, the room temperature, and where it is installed — because commercial refrigeration behaves differently depending on its surroundings, and we cannot assess the condensation without them. Those questions and that offer are sitting in your inbox whenever you would like to pick them up, and we will arrange the visit whenever suits you. The FFD Team

Posted 3 weeks ago

“They know the works. Quick and simple. Professionals.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your kind review and 5 stars. We're pleased we could help you get the equipment you needed and if you need any further advice or help, please get in touch with the team!

Posted 4 weeks ago

“Excellent service and delivery, highly recommend. *****”

Helpful Report

Posted 1 month ago

Thank you for your great review and 5 stars. We're happy we could help and if you need any further advice the team will be happy to assist.

Posted 1 month ago

“First the display fridge arrived damaged although this was quickly replaced. The glass display (glazing is faulty) and we've now been waiting 7 weeks. This might be the manufacturer rather than FFD, but either way, not great for us!”

Helpful Report

Posted 1 month ago

We appreciate your feedback. We sincerely apologise for the delay in your replacement glass. Unfortunately the glass is not something that is stocked in this country and so the manufacturer is waiting for it to arrive. We understand that this is extremely inconvenient but we are doing everything we can to get this sorted for you as quickly as possible. We will keep you updated as and when we have an expected arrival date and then we will get your replacements out to you as a matter of urgency. Again, please accept our apologies. The FFD Team

Posted 4 weeks ago

“Seems a very efficient and helpful firm.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're happy we could help.

Posted 1 month ago

“We are a small community owned shop. We bought a Tefcold fridge which was delivered promptly. However after a few days we realised it wasn't working properly- it was freezing the stock. We asked for a replacement but were told that the manufacturer insisted on sending an engineer to try to fix the problem. After a week or so an engineer came - the door had dropped and wasn't switching on the fan. He fixed that and also fixed the door seals which were loose. The positives: I could always reach the sales team The negatives: it was very disappointing to receive a non-working fridge and hassle to get it fixed”

Helpful Report

Posted 1 month ago

Thank you for your review. We apologise that you had problems with your new equipment. We appreciate the inconvenience and frustration when you're relying on refrigeration. Obviously this situation is rare and the manufacturer does reserve the right to repair equipment before replacing and so we had to follow this procedure. We always aim to give our customers the highest level of support, whatever they need during the buying process, after delivery and throughout the lifetime of the equipment and so we're happy we could get this sorted for you in the end. If there's anything else we can help you with please get in touch.

Posted 1 month ago

“Great service: - An actual human answers the phone! - Enquiries are answered promptly - There are payment options, some of which are interest free - A human adviser can explain the different payment options.”

Helpful Report

Posted 1 month ago

Thank you for your great review and 5 stars. The team aim to deliver a personal and comprehensive service to every customer and so we are really happy to receive your feedback. If there's anything else we can help with, please let us know.

Posted 1 month ago

“Quick order and communication regarding delivery - competitively priced item , will be back again when we need something. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your kind review. We're happy we could help and please get in touch if there's anything else we can do.

Posted 1 month ago

FFD Commercial Refrigeration is rated 4.7 based on 1,865 reviews