FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.70

4.7 Rating 1,821 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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FFD Commercial Refrigeration 5 star review on 29th January 2026

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FFD Commercial Refrigeration 5 star review on 10th April 2025

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FFD Commercial Refrigeration 5 star review on 7th March 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On their website shows that they accept all payment cards but when I tried to purchase, it didnot go through. I called and their sale department told me: oh we donot take Amex card. I told her: on your website said you do She then told me: we have issue with that at the moment then procceed to tell ke to give her my email so she can send over a proforma link which hours later, it doesnt look like she bothered to actually do anything.”

Helpful Report

Posted 6 days ago

We're sorry that we were unable to accept your preferred method of payment. Spring/summer is our busiest time and we apologise that you were not sent a payment link within the 2 hour window before you left this review. The team member who was taking care of this had to urgently leave the office and when her colleague took over she was unsuccessful in contacting you via phone. If we can help with anything in the future please give us a call.

Posted 5 hours ago

“Good service”

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Posted 1 week ago

Thank you for your review. We always aim to give our customers the best service that we can, so we appreciate your feedback.

Posted 1 week ago

“Product exactly as described & delivered quickly. Would definitely recommend”

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Posted 2 weeks ago

We appreciate your feedback and thank you for your 5 stars. If we can help with anything else please don't hesitate to contact us.

Posted 1 week ago

“The unit was delivered prompt . Not particularly noisy and works fine. Negatives are , door only shuts correctly when you kick the bottom in at the same time as pushing the handle. Also the cheap little plastic cover over the LED at the bottom does not shut and looks cheap and tacky”

Helpful Report

Posted 2 weeks ago

Thank you for your review of the product you purchased. We will pass on your feedback to the manufacturer. Please contact us if we can help in any way with your equipment. We are pleased to hear that the delivery service was acceptable.

Posted 5 hours ago

“The service was exceptional from ordering the chiller to delivery. The lady who rang to check my order after I emailed was so helpful. The delivery company confirmed it would arrive in 3 days. On the delivery the guy was so helpful and friendly. Your customer service and delivery was the best I have experienced in 40 years being in business and so thank you so much and the chiller looks great in my cafe 🤗”

Helpful Report

Posted 2 weeks ago

Thank you so much for your amazing review! It's lovely to get positive feedback. It was a pleasure to help you find the right equipment and if there is anything else we can do, please get in touch, Nic would be happy to help.

Posted 2 weeks ago

“Excellent product and speedy delivery. I will be using FFD again for my hospitality equipment”

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Posted 2 weeks ago

Thank you for taking the time to leave your feedback. We're happy we could help and if you need anything else the team would love to hear from you.

Posted 2 weeks ago

“Really pleased. Chose the fridges on a Wednesday and we had them delivered by the next monday. The delivery drivers did a great job getting them in but most importantly we love them. We didn’t spend a fortune like we expected to and the counters look great….clean lines and well lit. We are getting a lot of compliments about them. Thank you.”

FFD Commercial Refrigeration 5 star review on 14th May 2026

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're delighted we could help you find the right counters for your business and that you're pleased with the results. They look great!

Posted 2 weeks ago

“Have used FFD a number of times and always had a good experience purchasing fridges. Would definitely recommend”

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Posted 3 weeks ago

Thank you so much for your great review. We're pleased we could help and if you need anything else, you know where we are.

Posted 3 weeks ago

“Very helpful customer service staff and the delivery was prompt and wthout fuss.”

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Posted 4 weeks ago

Thank you for your great review. We're happy we could help and if you need us for anything else please contact the team, we'd love to hear from you.

Posted 4 weeks ago

“Your Courier Company did not have time to wait at the drop off point at there was 6 other people deliveringas well, £80 to rescedual a delivery!! £85.00 to cancell the order, Have gone eleswhere with my buisness”

Helpful Report

Posted 1 month ago

We appreciate your feedback, Paul. We apologise that your delivery could not go ahead. The delivery companies used for equipment distribution only have 15 minutes allocated in which to make a delivery. We appreciate that this is different from haulage teams who have the ability to wait. The delivery driver waited on site for 40 minutes, which was already more than double his allocated time in which to make the delivery, but there were still 3 vehicles to be unloaded before him and so he couldn't wait any longer. Understandably, this is frustrating. A charge to reschedule delivery is an industry standard, as is a cost to cancel the order and send the equipment back to the manufacturer. As a strict rule a restocking fee is typically applied as well, however in this instance, it has been waived. We are sorry we have been unable to meet your expectations. If you would like to discuss this further please get in touch with the team.

Posted 1 month ago

“Very easy to deal with and very quick delivery time.”

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Posted 1 month ago

Thank you for taking the time to leave your review. We appreciate all feedback and we're happy to hear that you're pleased with the service you received. Please get in touch if we can help with anything else.

Posted 1 month ago

“They say 3-5 days delivery and then pass it on to a secondary logistics firm and it takes 2 weeks. Also tried to charge extra carriage of over £500 to switch to a smaller delivery van which was not necessary. When I asked Nicola in customer services to help resolve the issue, she told me she had done everything she could.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, it gives us the opportunity to review our processes and ensure that we are giving our customers the best possible service. On this occasion, your location meant that there were queries surrounding delivery restrictions in your area which required additional planning. As soon as these were resolved and we had planned an alternative route, the order was despatched to you. Standard deliveries are typically 3-5 working days however the extra planning meant that your order took 8 working days in total from the date of order. 2 days to resolve restriction issues and 6 working days to arrive with you once the issues had been resolved. The £500 carriage was the figure that the delivery company quoted for a smaller vehicle and not from ourselves. Nicola took extra time to plan an alternative route so that this charge wasn't necessary and did indeed do everything she could to get this order to you as quickly and safely as possible. Please accept our apologies that this was not enough to deliver an acceptable level of service for you. If we can help with anything moving forward, please contact the team and we'd be happy to help.

Posted 1 month ago

“Good range of products. Will see how it will last.”

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Posted 1 month ago

Thank you for taking the time to leave your feedback and for 5 stars. If you have any queries or need any help with your equipment, give the team a call and they'll be happy to help.

Posted 1 month ago

“Really pleased, it literally was delivered within 24 hours without any kind of special delivery, guys came in, unpacked it quietly and effortlessly and took away all the rubbish. Highly recommend.”

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Posted 1 month ago

Thank you for your great 5 star review. We're happy we could help!

Posted 1 month ago

“Easy to order, prompt delivery and a superb new ice machine. It was easy to install and works exceptionally well. Couldn't be happier.”

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Posted 1 month ago

Thank you for your great review. We're happy we could help!

Posted 1 month ago

“Good personal service”

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Posted 1 month ago

We are delighted we could help. Thank you for your 5 stars and kind review and if you need any further help, please get in touch with the team.

Posted 1 month ago

“Fantastic company to deal with Even phoned me to check that I had ordered the correct item as I was ordering a commercial fridge for my home”

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Posted 1 month ago

Thank you for your great review Jason. We aim to ensure that every customer gets the best equipment for their needs and to deliver the best possible experience with FFD. If we can help with anything moving forward, the team would love to hear from you.

Posted 1 month ago

“Update: Since my initial feedback I have been contacted by FFD and they had explained what had happened and apologised, as well as offering me a full refund of the timed delivery charge. I am please and content in the way that they reached out and addressed my dissatisfaction with what had happened. Thus I am updating my initial feedback with a 5* rating. Sometimes things don’t go the way it should but if the organisation and its management acknowledge and take actions to make things right then credit must be given where it’s due. I commend FFD for reaching out and taking appropriate action.”

Helpful Report

Posted 1 month ago

Thank you for your revised review. We appreciate all feedback as it highlights customer dissatisfaction where we may not be directly aware of it and allows us the opportunity to reach out and rectify the situation. We sincerely apologise about the mix up with delivery and we're happy we could refund this charge for you. If you have any further queries or need help with your equipment, please get in touch with the team and they'll be happy to help.

Posted 1 month ago

“Our item was delivered very quickly following order placement and was in excellent condition.”

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Posted 1 month ago

Thanks for your review. All feedback helps us to understand how we are doing and where we can improve, plus we love to hear from our customers! If we can help with anything else, please get in touch.

Posted 1 month ago

“First class transaction - timely, helpful and tremendous communications.”

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Posted 1 month ago

Thanks for your great 5 star review. If you need any advice or assistance with your equipment moving forward, please get in touch and we'll be happy to help.

Posted 1 month ago

FFD Commercial Refrigeration is rated 4.7 based on 1,821 reviews