unfortunately the model I chose was out of stock, FFD immediately emailed me and offered similarly priced alternatives, I chose one and it was delivered within 2 days, great service and good communications and prompt delivery, it doesn't get much better than that. Thanks very much.
Got what they sold and in good time.
However, the fridge was missing what I would call basic requirements.
1: The door does NOT self close. This has already proved a problem in our store.
2: The fridge does not possess an in-built thermometer. This is really bad!
3: The light inside the fridge has not worked since we got it.
Whilst they provided the fridge as they advertised, there was a distinct lack of information about the missing parts which they should have offered as options in an upgrade. I would have paid more for the fridge with the required parts we need.
The delivery men were excellent and the speed of the delivery was good.
Would I buy again - NO. The company was OK, but I am not happy with the fridge itself.
Maybe we should have asked for more info but you do expect certain standards for such a hefty purchase.
Thank you for your review.
we are sorry to hear that that you are un happy with your purchase.
All of the specifications for our products are on our website.
With this unit being part of our budget range it does not come with the above mentioned.
If this had been brought to our attention these were factors you required we could of advised on a more suitable unit.
our customer service department will be in touch reference getting the light rectified for you.
please do not hesitate to contact us direct should you need anything further.
Ordered a quiet cooler, that model wasn't in stock bought a more expensive one that's smaller and noisy. No good for me now you want to charge me over £100 to take it back?
Thank you for your review,
we are sorry that you are finding the unit noisy.
I have checked with the suppliers of the unit you have ordered and the original one that you looked at.
The unit that you have has a rating of 45 decibel.
The unit you were looking to order has a rating of 50 decibel.
All commercial refrigeration on the bottle cooler have a similar rating as they have larger compressors than domestic units due to them being opened and closed on a more frequent basis.
When in a bar environment this is not noticed due to the surrounding ambient noise.
all of the suppliers charge a re-stocking fee and transport for returning units,
as per the terms and conditions agreed to when the order was placed.
Please do not hesitate to contact me direct should you need anything further.
I have all of the information on your order should you wish to return the unit.
When a review is marked
"Verified",
it means Reviews.io has the additional trust signal necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
If a review does not have the
"Verified Reviewer"
label next to it, we do not have the additional information from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the
"Verified Reviewer"
badge, it does not mean that the reviewer has no experience with the company - it just means that we could not confirm a specific purchase.
The
"Verified Reviewer"
badge offers one more way to help gauge the quality and relevance of a company review.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
"Verified Reviewer",
you can email supporting documents to
support@reviews.co.uk
so we can investigate and mark your review as
"Verified".
We prefer an invoice, delivery note or receipt.
When a review is marked
"Unverified",
it means Reviews.io has NOT had the trust signals necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
"Verified Reviewer",
you can enter your email address below and we'll be in touch to verify your review.
Overview
Company Reviews
Product Reviews
Review Collection
Review Management
Review Publishing
Review Integration
Seller Ratings