FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,649 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 10th April 2025

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FFD Commercial Refrigeration 5 star review on 2nd April 2025

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FFD Commercial Refrigeration 5 star review on 27th March 2025

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FFD Commercial Refrigeration 5 star review on 7th March 2025

Lorraine Wildes

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Self are not strong enough. It’s not worth for the money”

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Posted 53 minutes ago

“The freezers I purchased look smart the customers really like them.The staff on the phones are lovely and helpful.The only downfall was the delivery driver that delivered them he was rude inpatient and basically like a bulldog chewing a wasp”

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Posted 2 days ago

We pleased we could help you find the right freezers for your business and really appreciate the feedback and 5 stars!

Posted 2 days ago

“Excellent fast service. Highly recommend”

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Posted 1 week ago

Thank you for your great review. We appreciate all feedback from our customers so we can continually improve our service. Please get in touch if we can help with anything else.

Posted 6 days ago

“Great and professional, I'm opening my first business and they gave me all the explanations I needed, excellent pre- and post-sales customer service. I hope the goods are as good as they appear to be.”

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Posted 2 weeks ago

Thank you so much for your lovely review! We're pleased we could help you to find the right equipment for your new business. If you have any further questions or we can help with anything else, please get in touch with the team and they'll be happy to help.

Posted 1 week ago

“fast, efficient delivery of good equipment”

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Posted 2 weeks ago

Thank you for your great review and for your 5 stars! Please let us know if we can help with anything else.

Posted 2 weeks ago

“Good service, only reason why I would say not 5 stars is the specific item I had ordered for next day delivery stated that it was available for next day delivery however upon purchase the sales person informed me that it was an not actually possible. Apart from that, everything was great.”

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Posted 3 weeks ago

Thank you for your 4 star review. We're happy we could help you with the equipment you required. We apologise that next day delivery was not available, however due to the size of the unit it could only be delivered on a standard 3-5 working day service. If we can help with anything moving forward, please get in touch, the team would be happy to help.

Posted 3 weeks ago

“Penn Bowling Club have bought two refrigerators from FFD in the last couple of months. Their customer service has been exceptional. Good, honest advice. Delivery has been on time and on the day stated. We wouldn’t hesitate in recommending these guys. Class act.”

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Posted 3 weeks ago

Thank you for your kind review, we're thrilled to hear you are happy with the service! Our team place a high premium on providing a smooth customer experience and it's always nice to hear when we've achieved that. Please let us know if you need any further help or advice regarding your purchases.

Posted 3 weeks ago

“very pleased with the service. freezer arrived on time great delivery lads helped to gety it in shop.”

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Posted 3 weeks ago

It's great to hear you're happy with the service you received and thank you for taking the time to leave us a review. We love to get feedback from our customers.

Posted 3 weeks ago

“Very good service all round thank you. Great resolving questions on the phone with people who care - thank you :-)”

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Posted 1 month ago

Thank you for your lovely review! We aim to give the best service possible to all of our customers and so we're delighted to hear that your happy. We'd love to hear from you if we can help with anything in the future.

Posted 1 month ago

“customer service was so good, I had a problem with "unpack and position" at an extra cost, FFD sorted it out with a full refund, highly recommended”

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Posted 1 month ago

Thanks for your great review! We apologise for the problems you experienced during your unpack and position service and we're happy to have been able to sort this out for you and offer a full refund.

Posted 1 month ago

“Quick delivery very efficient”

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Posted 1 month ago

Thanks for your 5 stars. We're happy we could help!

Posted 1 month ago

“Super customer service, very helpful in organising delivery. New freezer was deliverd quickly and on time!”

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Posted 1 month ago

Thanks for your great feedback and your 5 stars! Please get in touch with the team if you need anything in the future, we'd be happy to help.

Posted 1 month ago

“Such a bad company. They hold NO stock and as a result issues are not resolvable by their sales team. The business structure is designed to be cost efficient to the company it’s self with no regard for the customer experience. We received a freezer with no gas in it and it’s still sat in our building 2 weeks later with no idea of when it will be collected, highly inconvenient. We requested a return and refund but they tried multiple times to ignore that request and send a replacement unit with no acknowledgement of the inconvenience caused to our business. Issues still not resolved. Refund could be up to 10 days after they finally remove the unit from our premises, when ever that will be ! Avoid, go with a proper retailer.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We understand that it must be frustrating when you order new equipment and it arrives with a fault. We sincerely apologise for this. While this is very rare, it does unfortunately happen on occasion. From you reporting the issue, to your refund being issued including an engineer attending site, it has taken 7 working days. We appreciate that this is not ideal and is inconvenient but we have worked as quickly as possible when liaising with manufacturers and engineers and getting people out to site. Your request for a return and refund was made verbally just a few minutes before the office closed for the weekend and so nothing could be actioned until the following week. While the manufacturer originally suggested a replacement cabinet, you advised a return was preferred and we had to consult the manufacturer in regards to this. As soon as this was agreed to by the manufacturer a refund was carried out. At no time did we say that your refund would only be completed after the unit was removed from your premises. The refund was processed before any arrangements for the collection of your equipment had been made as a gesture of our good will. As with any card refund, the time frame for the credit to show can be up to 10 days. This is not unique to ourselves and is standard for all card acquirers. We are fully transparent that all equipment is delivered directly from the manufacturer, as is the case with the majority of other suppliers in this sector, unless it is their own brand. As we supply for a range of brands it is not feasible for us to stock all of the 15,000 products on our site. I can assure you that we are a proper retailer and our nearly 20 years in the industry is testament to that. We can only apologise that your new unit was faulty on delivery, however, again we would like to assure you that this is a very rare occurrence. We will be in touch shortly with collection details and appreciate your co-operation with this. The FFD Team

Posted 1 month ago

“The chiller arrived promptly and the lorry driver was very helpful (we are not a company but a small sports club). The chiller itself worked immediately when connected. The only slight problems were the quaint chinese language of the instruction manual and no indication in there where the light switch was (not FFDs fault).”

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Posted 1 month ago

Thank you for your great feedback. We're pleased to hear you're happy with the service you received - we aim to make the experience as smooth as possible for every customer. If you have any queries about your equipment please give us a call and we'll be happy to help.

Posted 1 month ago

“Good company in all departments including the delivery chaps well done”

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Posted 1 month ago

We really appreciate you taking the time to leave feedback and we're pleased to hear that you're happy with your experience. Please get in touch if we can help with anything else.

Posted 1 month ago

“Excellent service, good communication and quick delivery.”

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Posted 1 month ago

It's great to hear you're happy with the service you received. We always aim to deliver the best experience possible.

Posted 1 month ago

“The delivery is still pending due to your request of £150 for re-delivery. The email regarding the details had been sent to Ms Laura. I would never order anything from your company, all also won’t recommend anyone to order from your company. Rewiew Updated on 06.09.2025: Furter to the above incident, Ms Laura endeavoured to communicate with the courier and successfully waive the extra delivery fees for the re-delivery. I am very appreiciated FFD's action. Thanks again.”

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Posted 1 month ago

“Hey there please can call this is number I need to talk to you”

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Posted 1 month ago

“Great and efficient service to help purchase of a fridge unit. Helpful call from sales to check the details and arrange quick delivery (next day). From order to delivery was less than 24hours and the product exactly what I needed. Thank you.”

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Posted 1 month ago

Thank you for your great feedback. We understand that equipment is typically mission critical for a business and so we always try to get orders processed and out for delivery as quickly as possible, with the least amount of stress for the customer, and so we're delighted to receive your feedback. Please get in touch if the team can help with anything moving forward.

Posted 1 month ago

“This is second time I have used this company and both times have been very with their service and products purchased. I would recommend them.”

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Posted 2 months ago

Thank you for your glowing review and your 5 stars. If we can help with any future commercial refrigeration requests, we'd love to hear from you!

Posted 1 month ago

FFD Commercial Refrigeration is rated 4.7 based on 1,649 reviews