Fridge Freezer Direct Reviews - Read 1,225 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

1455 815200

Email:

sales@ffdgroup.co.uk

Location:

41-43 Brookside, ,

Fridge Freezer Direct 5 star review on 9th June 2021

Batchelors Of Ripon Ltd

Anonymous

Anonymous // 01/01/2019

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“Good communication .Item arruved on time in good condition.”

Posted 1 day ago

Thank you for your 4 star review. We appreciate feedback from all of our customers and look to continually improve where possible to guarantee a consistent high level of customer service. If you feel there is anywhere where we could improve our service we'd love to hear about it. If you need anything in the future please get in touch, we'd be happy to help.

Posted 1 day ago

“The ordering and payment process was straight forward and delivery happened when promised”

Posted 5 days ago

Thank you for your 4 star review. We're pleased we could help and if there's anywhere you think we could improve on, we'd love to hear your feedback.

Posted 5 days ago

“FFD continue to support me”

Posted 6 days ago

Thank you for your review. Our aim is to deliver excellent service from giving advice and guidance prior to purchase, throughout the buying and delivery stages and also down to the support and aftercare we offer. We're delighted to hear that you have found this useful. If you need anything in the future please get in touch, we'd be happy to help.

Posted 6 days ago

“Top company kept me informed throughout the sale of my bottle fridge on the delivery date, nothing too much trouble for them would highly recommend”

Posted 6 days ago

Thank you for taking the time to leave a great 5 star review. We appreciate all feedback and are delighted to hear that you're happy with the service you received from FFD. We aim to please! Please get in touch if we can help with anything in the future.

Posted 6 days ago

“Excellent service every time I use ffd”

Posted 6 days ago

Thank you so much for your kind review, we love to get feedback from our customers. Please get in touch in the future if there's anything else you need, we'd be happy to help.

Posted 6 days ago

“Top company with great prices”

Posted 6 days ago

Thank you very much for your 5 star review. If you need anything in the future please get in touch, we'd love to help.

Posted 6 days ago

“On time delivery. Item as described.”

Posted 6 days ago

Thanks for your 5 star review. We're happy we could help!

Posted 6 days ago

“Quick and efficient sale. No problems and lovely drinks cooler. Very happy with product and customer service. Thank you”

Posted 1 week ago

Thanks for your good review, we love to hear feedback from all of our customers as it lets us know what we're doing right and what we need to improve on. Please let us know if you need anything in the future, we'd be happy to help.

Posted 1 week ago

“Nice friendly customer service, great prices, delivery experience excellent. Overall would highly recommend this company”

Posted 1 week ago

Thank you very much for taking the time to leave a good 5 star review. We're aim to deliver an all-round quality experience to all of our customers and we're so pleased to hear that we succeeded. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 week ago

“Fantastic product - really happy with it The delivery guys were great too, even unpacked the fridge and put it in its location in the bar Thank you”

Posted 1 week ago

Thanks for your great 5 star review. We're so pleased that you're happy with the service you received and hope we can help should you need anything in the future.

Posted 1 week ago

“Excellent quick service. Recommend highly”

Posted 1 week ago

We're pleased we could help you find the equipment you needed. Thank you for your 5 star review, we love to hear from happy customers.

Posted 1 week ago

“Efficient and polite. Speedily and safely put into place. Thanks”

Posted 1 week ago

Thank you for your 5 star review. We're happy we could help you find the equipment you needed. If you have any further requirements in the future please get in touch, we'd love to help.

Posted 1 week ago

“great product, quick delivery and good quality”

Posted 1 week ago

We're happy we could help and thank you for taking the time to leave a great 5 star review.

Posted 1 week ago

“FFD was the best discovery. They were quick , professional and had the best range of products at really good prices. I wanted a pop display fridge for my pizza shop. I looked everywhere. FFD had the best range and beat everyone on price. But most importantly the fridge was delivered when they said it would and you were able to track it fully.”

Posted 1 week ago

Thank you so much for your lovely 5 star review. We appreciate feedback from all our customers and hearing from happy ones always makes our day! If you need anything in the future, please get in touch, we'd love to help.

Posted 1 week ago

“Great customer service, fast delivery. Highly recommended.”

Posted 1 week ago

Thank you for your 5 star review. We pride ourselves on our high level of customer service and appreciate when we hear from customers that we're getting it right!

Posted 1 week ago

“Fabulous Bottle Fridge …. Really delighted with its stylish and modern look.”

Posted 1 week ago

Thanks for your 5 star review. We're delighted to hear that you're happy with your commercial bottle cooler from FFD. If we can help with anything in the future we'd love to hear from you.

Posted 1 week ago

“The delivery and service was great, however the fridge didn't have the door attached properly when it arrived. We only discovered it when we unwrapped it. It proved quite a challenge to fix it on. We didn't want to send it back, so fixed it ourselves. Also it would be helpful to get some instructions about how to remove the fridge from the palate it arrived on. (required lying fridge on it's back and cutting tie clips underneath.”

Posted 1 week ago

Thank you for taking the time to leave your review. We apologise that you weren't completely satisfied with the product you ordered, if we were aware of the situation with the door we would have happily helped to rectify the issue for you. We appreciate your feedback on the problems surrounding the pallet and will look into ways in which we can highlight this to customers in the future before they make a purchase. If we can help with anything in the future we'd love to hear from you.

Posted 1 week ago

“Very professional”

Posted 1 week ago

We strive to deliver a high level of service to every customer and so we're delighted to hear that you're happy with the experience you received. Thank you for taking the time to leave your 5 star review.

Posted 1 week ago

“Great service thank you”

Posted 1 week ago

We're happy to help and thank you for your 5 star review.

Posted 1 week ago

“Fridge was so noisy that couldn’t be used in the home whatsoever, should have had a very strong advisory stating this, had to sell it myself at a big loss”

Posted 1 week ago

Thank you for your feedback. As a supplier of commercial refrigeration we do state on our product pages that our bottle coolers are for commercial use and are not recommended for domestic use due to the higher power consumption and increased noise levels. If you would like to discuss this further please get in touch and we would be happy to listen to your concerns.

Posted 1 week ago

Fridge Freezer Direct is rated 4.74 based on 1,225 reviews