FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,633 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery driver doesn’t support us to bring the chiller inside the shop. He said he can drop them in the street and we request him to give the tools to move the chiller out self but he was rejected as well. We had long. Conversation with him then not he call his boss and give the tools to move. Its horrible experience”

Helpful Report

Posted 11 months ago

Thanks for your feedback. We understand that the equipment you ordered came with a promotional unpack and position service, where the unit would be brought into the premises. The delivery team are only able to bring equipment into the premises when there is clear, flat, level access and unfortunately, there was a step up into the property. The team are not insured to lift the equipment. After a call to their office, they allowed you to use their equipment to manoeuvre the unit up the step and into the premises yourselves. The requirement for clear, level access for deliveries is an industry standard and not something that the delivery team are able to waive. If you require further clarification, please get in touch with the team and they'd be happy to discuss this.

Posted 11 months ago

“Overall happy with the service but wasn’t clear that the drinks fridge I ordered the door couldn’t be swapped round to open the other way. Has caused me some issues.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review. Unfortunately we were unaware of this issue until we read your review however we're pleased we could get this sorted for you (and your door swapped round) quickly by sending out a reversal kit. If you have any queries please get in touch and we'll be happy to help and advise.

Posted 1 year ago

“Order processed and despatched efficiently.Courier failed to contact which resulted in us having to collect at our expense. Product supplied then had a faulty electrical circuit which we are now awaiting to be replaced”

Helpful Report

Posted 1 year ago

Thank you for your review Barry. We sincerely apologise for the issues you experienced, unfortunately things do sometimes go wrong, even to the best of us. We can confirm that your equipment has now been collected have we issued a full refund.

Posted 1 year ago

“The equipment delivery was fine but we were given no prior notice of the delivery date! It was by pure chance there was someone at the premises to take delivery.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your feedback, we really appreciate it. We're sorry to hear that your delivery turned up unexpectedly, the delivery team happened to be in your area the day following your order. We do, however, understand that prior warning would have been appreciated so that arrangements could be made for a person to be at site. We will look into this for any future orders. Thanks, the FFD Team

Posted 2 years ago

“Lost goods on first delivery and customer services were not overly helpful.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We're sorry to hear that you weren't completely satisfied with your experience. If you would like to give us some further feedback on how we can improve our service, we'd love to hear from you.

Posted 2 years ago

“Good service overall.”

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Posted 4 years ago

Thanks for your feedback. We aim to deliver excellent service to every customer and so we're pleased to hear that you're happy with your experience. If there are any areas where you feel we could improve please let us know so that we can continue to refine our customer service.

Posted 4 years ago

“Product was delivered promptly, and came well packaged. It performs exactly as described and is really good kit. However, I had a minor query about the product which I asked by email several weeks ago - still waiting for an answer. Incidentally, the product I bought is not that shown towards the end of this review.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Charles. We have checked our records and we responded to your email on the same day. Have you checked your spam folder to see if it's in there? If you require us to resend our reply please let us know and we'll happily get that across to you.

Posted 4 years ago

“Really quick service, with most queries responded to in a timely manner. Support staff weren’t overly helpful, answering questions but not practically providing guidance (other companies were better). Delivery drivers quite rude and again not overly helpful (you’ve not paid for us to put it inside). Product is nice, although doesn’t seem to get to the temperatures promised (currently 40% full and achieving 10 vs 2 advertised)”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We aim to provide a high level of customer service and we apologise that you felt our guidance could be better. We have had an influx of new workers due to recent events and while they are undergoing training, some have not yet completed all areas of this. If you do require guidance in the future please get in touch and ask to speak to one of our more experienced team members. Deliveries are made by a third party company however we will pass on your comments. Should you need anything in the future please get in touch and we would be happy to help.

Posted 4 years ago

“The delivery and service was great, however the fridge didn't have the door attached properly when it arrived. We only discovered it when we unwrapped it. It proved quite a challenge to fix it on. We didn't want to send it back, so fixed it ourselves. Also it would be helpful to get some instructions about how to remove the fridge from the palate it arrived on. (required lying fridge on it's back and cutting tie clips underneath.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your review. We apologise that you weren't completely satisfied with the product you ordered, if we were aware of the situation with the door we would have happily helped to rectify the issue for you. We appreciate your feedback on the problems surrounding the pallet and will look into ways in which we can highlight this to customers in the future before they make a purchase. If we can help with anything in the future we'd love to hear from you.

Posted 4 years ago

“Good price. Two delivery men, one lovely , the other not so much! Their van crashed into our wall. On apologetic, the other nonplussed.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We sincerely apologise for the experience you received during delivery. Deliveries are made via a third party company however we would have happily spoken to them and raised the issue if we had been aware. The actions and behaviour of the delivery company in this instance are clearly not acceptable and we will be looking into the incident further. If you would like to discuss this matter, please get in touch.

Posted 4 years ago

“Very good I recommend”

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Posted 4 years ago

Thanks for your good feedback. We love to hear from happy customers.

Posted 4 years ago

“The bottle fridge is great but the late delivery,with no hint that there would be a delay until the payment had gone through was disappointing”

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Posted 5 years ago

Thank you for your review. We're pleased you are happy with the bottle cooler you ordered and apologise for the delay in your delivery. Unfortunately during the pandemic we have experienced the odd disruption to delivery schedules. We have tried to keep disruption to a minimum but sometimes unforeseen circumstances do happen. Please don't hesitate to get back in touch with us should you need future support or advice, we're always keen to deliver the best service possible.

Posted 5 years ago

“No prior phonecall despite being asked. Delivery driver was helpful however.”

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Posted 6 years ago

Good morning, Thank you for your review. We do apologize that you did not receive a call. It is requested that customers are called on the delivery day but this is not guaranteed. This is dependent on the driver on the day. if the driver is from an agency they are not supplied with company phones.

Posted 6 years ago

“Customer Service was helpful, and made suitable suggestions and recommendations, but had to consult the manufacturer for some questions.”

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Posted 7 years ago

“OVER NOISY HAPPENED BY YOUR PROVIDED BOTTLE COOLER.”

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Posted 7 years ago

“The fridge freezer is fine. Our only problem is that the lock only comes with 2 keys, of which our local locksmith does not stock the blanks. As access to the fridge, which needs to be locked overnight, is required by our volunteers it would be helpful if it had come with more copies. When we enquired about extra keys, we were told that a replacement lock was available, but that it too would only have two keys.the fridge is used by”

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Posted 7 years ago

“I am delighted with the fridge but was very confused over delivery arrangements and what it was telling me on Fridge Freezer Direct web site (my account). However, I have received the item and its now in place.”

Helpful Report

Posted 7 years ago

“Wasn't lucky with the customer service as I didn't get the support I expected, had issues with delivery and positioning, everytime I call they will keep spinning me around and asking me to get in touch with your own supplier, was a big let down for me as I got no help or soever, so I had to sort things out my self.”

Helpful Report

Posted 7 years ago

Thank you for your review. I have had a look into your order that was placed by yourself online. The order was placed for a " next day delivery". All commercial deliveries are kerbside only to the closest threshold,This is an industry standard, unless you have paid for an additional service. Next day deliveries do not have additional services included. standard deliveries can have the additional service, but this chargeable. This was discussed with our online order team and was not required due to the extra cost and a 3-5 day delivery lead time

Posted 7 years ago

“Dear Sir or Madam, We ordered the fridge on the 25th September and we have not had it delivered yet could you let me know when it will be delivered as the customer is not very pleased. Yours faithfully M Parkes”

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Posted 7 years ago

“Fridge looks good, but is very, very noisy compared to the one it replaced.”

Helpful Report

Posted 7 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,633 reviews