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FFD Commercial Refrigeration Reviews

4.7 Rating 1,487 Reviews

98 %

of reviewers recommend FFD Commercial Refrigeration

Company Reviews

Product Reviews

4.7

Based on 1,487 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Groovy Moo Ice Cream Co

12

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fridge Freezer Direct were very good, the delivery time was brilliant in less than 48 hours. Would definitely recommend them and use again in the future!!”

Posted 11 years ago

“Customer service was superb. We have limited access to our site and the customer service/sales rep I dealt with did everything in his power to get us the items we ordered as quickly as possible and without extra cost.”

Posted 5 years ago

“Both of our orders were delivered on the day quoted. Although a fridge was delivered and not a freezer, the sales team were happy to sort the problem out and replaced the item the next day. Should we need anything in the future, we have no hesitation about ordering from you in the future.”

Posted 7 years ago

“Ordering was simple on the website, turned out fridge wasn't in stock and had to wait about three weeks and half weeks for the fridge. I had to do the chasing only received the news fridge was out of stock about 5 days after ordering. People were nice enough on the phone but like I said wait times long if you are in a hurry order from somewhere else”

Posted 1 week ago

Thank you for your feedback. As you placed your order on Easter Sunday, we weren't in the office to process the order until the Tuesday following the Bank Holiday. We notified you on the day of return to the office that the product was out of stock and offered you the earliest available delivery date. Unfortunately this wasn't convenient for you and so we delayed your delivery at your request by two days. We understand that when you need equipment quickly during a holiday period, and when coupled with stock issues, that the longer delivery periods can be frustrating, however we always aim to minimise delays and keep our customers informed throughout. FFD Customer Service

Posted 1 week ago

“Not Helpful, not recommended.”

Posted 1 month ago

We're sorry to hear that you weren't happy with your experience using FFD. We have contacted you multiple times since we received this review and can confirm that the unpack and position service, which was carried out by one man due to staff sickness, instead of the standard two man crew, has now had 50% of the charge refunded. Although it clearly states on our website that the product you ordered does not include baskets, as a gesture of good we have dispatched 2 complimentary baskets. We understand you were unhappy with paying using a credit pay by link, preferring an over the phone payment. We do this for our customers security. We apologise again and appreciate you amending your 1 star review to 2 stars in reflection of our after sales service in response to your concerns.

Posted 2 weeks ago

“Before buying for this place double check because if u want to return or refund it they will refuse to take it back and also I'm still waiting from them to see why the wheels not locking”

Posted 4 months ago

Thank you for your feedback. In contrast to what you have said in your review, we do accept returns and issue refunds in certain situations, such as when equipment is delivered faulty and it cannot be repaired by the manufacturer. Unfortunately, as is clearly stated in multiple places on our website, user error during ordering is not accepted as grounds for return or refund. As is detailed on the product page, the unit you ordered has a hinged lid not sliding and the castors are non-lockable; this has been explained to you previously. We strongly urge all of our customers to check the specifications of the product they are buying prior to order to ensure that it is suitable for their needs. If customers have any queries, need further clarification on specifications or wish to check that the equipment is what they need before placing an online order, we encourage them to contact our sales team by phone, email, WhatsApp or live chat, who can then make sure that the intended product is a suitable choice for their needs. If you wish to discuss this further please contact our team who will happily explain our policies to you. The FFD Team

Posted 4 months ago

“Quick efficient delivery and well packed”

Posted 10 months ago

Thanks for taking the time to leave your 5 star review. We love to hear from happy customers!

Posted 10 months ago

“Professional service from FFD, have used previously and hasn’t disappointed. Thank you FFD, will highly recommend. Competitive prices.”

Posted 1 year ago

Thank you for your review, we appreciate all feedback. A great customer experience is one of our top priorities so we're delighted to hear that you're happy with the service you received. If you need anything further in the future, we'd love to help.

Posted 1 year ago

“Great price, good delivery.”

Posted 3 years ago

Thank you for your 5 star review. We love to hear from happy customers!

Posted 3 years ago

“Great service all round. Very happy with the product.”

Posted 4 years ago

We're happy to help! Thank you for your 5 stars.

Posted 4 years ago

“Helpful, efficient and when we encountered a problem beyond their control they put it right for us immediately without any issue. Stress-free shopping!”

Posted 5 years ago

“The delivery guys bent over backwards to deliver the product on time, despite very difficult conditions. They didn't complain once and were very professional.”

Posted 5 years ago

“As always, quick reply to phone, competitive prices and quick delivery. Thank you.”

Posted 5 years ago

“Member of staff helping with my numerous questions was extremely helpful. Delivery was on time and as expected, with a very helpful driver. Overall very pleased with both the service and the product.”

Posted 5 years ago

“Great to deal with, I called on several occasions to discuss the various options and products that were in my budget. I spoke to a couple of different staff members, who were always cheerful polite and very helpful. I'm very happy with the service I received and wouldn't hesitate to use them again.”

Posted 6 years ago

“Terrible. Bought a Drinks fridge for our new office, phoned the company to make sure it would be able to be delivered into the office building staff as its being renovated and was told no problem. after purchasing i was told that this was now not a possibility and someone would have to go meet them outside the office as they would not even bring it into the door. Unless we paid £65 extra to take it into the lobby, not even into the lift and into the office. The person i spoke to was very apologetic as it was the delivery companies problem. but was still unable to sort it and we had to organize for someone to travel to the office and be there to collect it. If they know this delivery company is an issue why're they using it?”

Posted 7 years ago

Thank you for your review. Please accept our apologies that you are dis pleased with the delivery company. All commercial deliveries are classed as kerbside delivery. The delivery companies will bring the unit to the nearest access point but do not bring them into the site unless the position and un pack service is requested. As this is an extra service it is chargeable. This is due to deliveries being made by a 1 man crew. They do not bring the units inside in case they damage the unit, the property or themselves. It is the suppliers that arrange the deliveries through their own choice of transport company,so we do not have control although we have strongly requested for this delivery company not to be used. I have passed on your review to them as we aim to please our customers not disappoint.

Posted 7 years ago

“Delivery on time,good prices,good customer services”

Posted 7 years ago

“Order took 4 days to process Once processed was given a 10 day delivery date and arranged for someone to be in all day to take delivery. At 11pm I received an email saying my delivery would be the next day ( a different day than they said) and that if nobody was in there would be a re delivery charge. Poor disorganised service. Have gone elsewhere ( Hopkins) for the other items I needed and got better service at same price.”

Posted 7 years ago

Thank you for your review. I have looked into your order and it was placed at 08.32 am and confirmed within an hour of the order being placed at 09.33 am. The delivery lead time for this unit is within 7-10 working days. We contacted you via email as the contact number entered on the online order was incorrect. The email was sent the day before the delivery 06/10/16 at 10.34am. We book all deliveries in the day before it is due. This was for delivery on the 5th working day 07/10/16. As in the terms and conditions accepted at the point of order and we remind customers when booking in that charges may apply if there is no-one there to accept the delivery. This is so these charges can be avoided as all commercial deliveries are between 8am and 6pm. You did request the delivery date to be changed but as this was on the day of delivery we could not facilitate this. The delivery was successfully made at 3.15pm on the 07/10/16. We apologise that having the delivery early was not to your satisfaction.

Posted 7 years ago

“No confirmation of the order. After days of it not arriving or contact from the company, I contacted them for status update. Told by them they needed the security code to take payment for the item before they could dispatch. I informed they they had already had the payment from my bank 15 days before. After they Checked their records talked to the sales team who said that the price and paid for was advertised incorrect and they now needed an additional payment from me of £40.00. Not thinking correctly at the time due to the surprise I paid the extra. I asked why nobody had contacted me and they said they had tried. When the phone number on their file was checked it was not my number. However, my email address was correct and I had not had any contact from them by this means either. After thinking it all over following the phone call the same day I didn't feel I had been treated professionally so called back to cancel the order but their office had just closed, so sent an email instruction to cancel and refund request. Next working day they phoned me back mid morning to say it had been dispatched and I would now have to pay a 25% restocking fee which I refused to do. The item has now arrived in packaging that was filthy with thick black dust on it. Disgusting experience.”

Posted 7 years ago

Please accept your apologies that you have not been happy with the processing of your order. Our sales team had called you for an authorisation code as it had been flagged as requiring an authorisation code in the payment system. This is requested to protect you the customer from fraudulent card payments. It transpired after numerous voice mails and emails, the incorrect contact number was on the order that had been placed online. There had been a pricing discrepancy on the website and we did offer to see if there was another unit we could offer. The additional payment was taken and the order processed as agreed by yourself. These orders are picked within minutes of the order being sent to the suppliers and then dispatched to the local Hub for delivery in the next 3-5 working days. Due to this when we received the email requesting to cancel the order the unit had been dispatched. The suppliers charge a re-stocking fee and this is documented in the terms and conditions agreed to at the point of order. We did try to get this quashed as you had emailed on the Friday to cancel, however they were unable to as they are charged by the carriers. The order had already been sent to the Hub for dispatch. We have passed on to the suppliers the condition of the packaging so that we can avoid this in the future. Kind regards FFD Customer Service Team

Posted 7 years ago

“Fantastic after sales service and very prompt delivery”

Posted 8 years ago

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FFD Commercial Refrigeration is rated 4.7 based on 1,487 reviews