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FFD Commercial Refrigeration Reviews

4.7 Rating 1,480 Reviews

98 %

of reviewers recommend FFD Commercial Refrigeration

Company Reviews

Product Reviews

4.7

Based on 1,480 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 20th December 2023

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Groovy Moo Ice Cream Co

12

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The entire purchasing transaction, including transportation, has been highly effective and efficient. Carol guided me through the entire process, ensuring that each step was carried out smoothly.”

Posted 1 day ago

Thank you for your great feedback. We try to make the whole buying process as easy as possible for our customers and so we're delighted to hear your comments. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 1 day ago

“The website was easy to use, the lady who called me was very professional. She called me when the delivery should be with me. Top marks.”

Posted 5 days ago

Thank you for taking the time to leave a review. We appreciate all feedback. If we can help with anything in the future, we'd love to hear from you.

Posted 5 days ago

“Order processed and despatched efficiently.Courier failed to contact which resulted in us having to collect at our expense. Product supplied then had a faulty electrical circuit which we are now awaiting to be replaced”

Posted 6 days ago

“Seamless order to delivery process”

Posted 1 week ago

Thank you for taking the time to leave your feedback. We pride ourself on excellent customer service and so we're delighted to hear you're happy with your experience with FFD. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 1 week ago

“Quick service and product as described”

Posted 1 week ago

Thanks for your review. We're pleased to hear you're happy with the service you received and your equipment. Please get in touch if we can help with anything in the future.

Posted 1 week ago

“Excellent sales team Helpful and punctual delivery team, 5Star all round”

Posted 1 week ago

Thank you for your glowing review. We love to hear from happy customers. If you need anything in the future, please get in touch, we'd love to hear from you.

Posted 1 week ago

“good communication, fast service”

Posted 1 week ago

Thanks for your 5 star review! We always aim to provide a comprehensive service to every customer and so we're delighted to hear that your happy with your experience with FFD. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 week ago

“Very pleased with the service”

Posted 2 weeks ago

Thanks for taking the time to leave us a review and for your 5 stars! We aim to provide superb customer service with every transaction and so we're delighted to hear that you're happy with your experience. If we can help with anything in the future, we'd love to hear from you.

Posted 2 weeks ago

“Really good service from the sales staff and delivery on time. I would use FFD again thank you”

Posted 2 weeks ago

Thanks for your great 5 star review. We're happy we could help and if you need anything in the future, we'd love to hear from you.

Posted 2 weeks ago

“Delivery made on time by friendly staff to clubhouse”

Posted 2 weeks ago

Thank you for taking the time to leave a great review. We always love to hear when customers are happy with the service.

Posted 2 weeks ago

“Quick reliant service. Very helpful. Thank you”

Posted 2 weeks ago

Thank you for taking the time to leave us feedback. We aim to deliver a comprehensive service to every customer and so we're delighted to hear that you're happy with your experience using FFD.

Posted 2 weeks ago

“Fantastic service”

Posted 2 weeks ago

Thanks for your lovely review Paul. We're delighted we could help!

Posted 2 weeks ago

“Not Helpful, not recommended.”

Posted 3 weeks ago

We're sorry to hear that you weren't happy with your experience using FFD. We have contacted you multiple times since we received this review and can confirm that the unpack and position service, which was carried out by one man due to staff sickness, instead of the standard two man crew, has now had 50% of the charge refunded. Although it clearly states on our website that the product you ordered does not include baskets, as a gesture of good we have dispatched 2 complimentary baskets. We understand you were unhappy with paying using a credit pay by link, preferring an over the phone payment. We do this for our customers security. We apologise again and appreciate you amending your 1 star review to 2 stars in reflection of our after sales service in response to your concerns.

Posted 1 week ago

“Great communication Fast responses Perfect delivery 100% perfect”

Posted 3 weeks ago

Thank you for your review James. We're delighted to hear you're happy with the service you received. If you need anything in the future, we'd be happy to help.

Posted 3 weeks ago

“Very good communication, very good service, very good delivery,very nice man! And took all the rubbish. Happy all round thank you.”

Posted 3 weeks ago

Thank you for your great review. We aim to deliver a professional, first class service for customers throughout every aspect of the shopping process and so we're delighted to hear your feedback. We pleased we could help!

Posted 3 weeks ago

“Great company, fast efficient service with good delivery company.”

Posted 4 weeks ago

Thank you for taking the time to leave a review, we love to get feedback from our customers. We always aim to give every customer a first class service and we're happy that we succeeded in this. If we can help with anything in the future, we'd love to hear from you.

Posted 4 weeks ago

“We had a pretty horrid experience with an ice machine we purchasef from FFD but Laura who was our point of contact and she was superb dealing with this very unfortunate situation, as a cocktail bar, ice is the one ingredient you cannot do without. She guided us through the process and helped us upgrade to a better machine whilst being very responsive. thank you”

Posted 1 month ago

Thank you so much for your 5 star review. We try our best to help every customer to find the best equipment for their requirements, and while there may sometimes be unforeseen challenges, we always do everything we can to make sure that our customers are happy. We'll pass your kind comments on to Laura, and if we can help with anything in the future, please get in touch.

Posted 1 month ago

“Not used before but quick and easy website, delivery info clear and fridge arrived om time. V happy.”

Posted 1 month ago

Thanks for taking the time to leave a review Neil. We're happy we could help and would love to hear from you if you need anything in the future.

Posted 1 month ago

“I recently ordered a 4 door bench freezer from FFD Commercial, the price for the freezer was the best price I found when looking the service was great and the delivery was great arrived soon after I ordered and the delivery guys communicated when myself on when they would be arriving.”

Posted 1 month ago

Thank you for your great review Michael. Our aim is to offer quality products, at the best possible price and backed with a first class customer service, and so we're delighted that you're happy with your experience with FFD. If we can help with anything in the future we'd love to hear from you.

Posted 1 month ago

“Very good service and quick delivery. Thank you!”

Posted 1 month ago

Thanks for your lovely review Nicholas. We're pleased we could help!

Posted 1 month ago

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FFD Commercial Refrigeration is rated 4.7 based on 1,480 reviews