French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,490 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Providers of fine French foods, but with exorbitant delivery charges.”

Helpful Report

Posted 4 years ago

“My first order was delivered all smashed. I complained and was offer a refund for the damaged products that I listed + they also offered a free delivery on my next order. Not a great start but at least they are trying to make up for it. To be continued (I might be able to add more stars in the future).”

Helpful Report

Posted 4 years ago

“The range of products , just great. However the delivery is not so great. I placed an order and couldn’t get it delivered for 10 days. It’s just not comparable to other on line sellers.”

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Posted 4 years ago

Sorry about the long lead times at the moment, we have been much busier than usual due to Covid and the lack of travel. We expect things to return to normal later this year.

Posted 4 years ago

“Have to say the postage was a bit on the steep side. Was one option of £12 which was the same as the cost of the goods (honey bread). It's also really disappointing to see so much plastic 'crisps' in the packaging. There are many compostable alternatives now and there really is no excuse to continue with using polluting materials like this in 2021. Please move over to using starch based compostable packaging fillers.”

Helpful Report

Posted 4 years ago

Sorry to hear this. We normally have delivery options ranging from £6.98 to £12 which would only be for a before 12 service or on Saturday. We do use recycled packaging materials and our loose fill is degradable and can be recycled in some areas. Only our cold packs cannot be recycled, though they can be reused.

Posted 4 years ago

“It was ok, parcel delivered on time, but the big problem for me is all the plastic used for wrapping plus the tiny green bits to maintain everything in the box, it's really too much for me.”

Helpful Report

Posted 4 years ago

“I’m giving 3 stars just because they’ve some of the money without telling the reason. Packaging was poor”

Helpful Report

Posted 4 years ago

“Delivered on the day however 4 hours after the agreed ETA without informing me. Could do with more customer service”

Helpful Report

Posted 4 years ago

“Reasonably good choice of my favourite products. Unfortunately the main item I wanted was out of stock in the large size and the smaller size I ordered was shown on the delivery note as zero (first I knew it wasn’t going to arrive). Communication about delivery was good and order was delivered Within a few days. Not sure I’ll use this site again.”

Helpful Report

Posted 4 years ago

“Problem with delivery. We were at home, but Parcel Force left a message for us to pick up our parcel at a local post office. We are still shielding and haven't been into any shops for over a year. It was scary and unnecessary, as we have a box outside our porch for deliveries that everyone else uses. It was a cheese, so we felt we had to go and collect it.”

Helpful Report

Posted 4 years ago

“I was mostly satisfied with my order except for receiving only 1 bag of lays ketchup crisps that I ordered instead of 2.”

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Posted 4 years ago

“Great products but very disappointed in customer service. Products missing from order and had to send numerous emails in order to obtain a refund, which surely should be automatic. I am now wary of them”

Helpful Report

Posted 4 years ago

Very sorry about that, refunds or replacements can be arranged and you should receive an e-mail reply within 24 business hours.

Posted 4 years ago

“I was pleased with what i ordered and your range but was very disappointed to see all the packagegin was not able to be re-cycled. I filled a bin liner with it ! I think you could do something more eco-friendly, there are lots of available options that other companies use. Perhaps you need to think again.”

Helpful Report

Posted 4 years ago

Sorry to hear that. Flo pak green is degradable and can be recycled in some areas. It sounds like the wrong box size has been used. If yo could e-mail pictures of it to customerservice@frenchclick.com we will investigate with the warehouse to stop this happening.

Posted 4 years ago

“It was a long wait to get the goods. All the food was great. Just as we know it from French travels. BUT lots of products were bashed up in the box.... the box of team was completely squashed and the Yoghurts all dented and damaged. ALSO - I am still waiting for a refund on the items that didnt arrive...... Missing - Compote de Kiwi Missing - Apericube Campagnard Missing - Activia Framboise”

Helpful Report

Posted 4 years ago

Very sorry about these missing and damaged items. If you could send us photos to customerservice@frenchclick.com we will investigate the packing and can get replacements or a refund organised.

Posted 4 years ago

“Nice selection of produce, although better quality available. Deleting an item from order the evening before delivery was a bit annoying. No notice of, just PayPal refund. Delivery was prompt but crisps were a little crushed.”

Helpful Report

Posted 4 years ago

“Nice to get home product when not in France”

Helpful Report

Posted 4 years ago

“First time for me with French click. A very good selection of French food but I ordered some yogurts and despite them being well packed, I had to throw away 6 yaourts (and they not cheap) as they were damaged and l leaked everywhere. What a shame!!”

Helpful Report

Posted 4 years ago

“Products are very good. They managed to deliver three parcels intended for three different people to one address because of a very poor computer ordering system . Make sure you enter the recipient's address before placing an order!”

Helpful Report

Posted 4 years ago

“Products were as described, unfortunately some of the items I've ordered were not in the packaging despite being available on the website. Other than that, products were packed in very well and delivered promptly despite covid. Thank you very much, I shall order again soon.”

Helpful Report

Posted 4 years ago

“Order incomplete. Wasn't communicated whether I still wanted it despite the hefty delivery charge. Package was late, later than the agreed time... What else can I say...”

Helpful Report

Posted 4 years ago

“First time I have used them. Long lead time (perhaps Brexit related). Condensation/leakage from the coldpacks meant the cardboard packs holding items suffered. Extensive use of brown packing tape inside meant difficult to unwrap. But actual food items from known supplier were fine and worth waiting for.”

Helpful Report

Posted 4 years ago

French Click is rated 4.6 based on 10,490 reviews