French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,434 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had made my first order. I was given a delivery date. Then the next day I received an email to say the delivery was delayed due to two items being out of stock. There was no further communication until the package was delivered about a week later, with one item missing. Since this was my first order, I do not know if my experience is common. I think it would be helpful to be kept informed of out-of-stock items (preferably before ordering) as well as estimated delivery and dispatch, especially if there are any delays. The items I ordered were dried goods, so I was not particularly put out; however, I think I would have been very disappointed if I had ordered perishable items such as bread and cheese.”

Helpful Report

Posted 3 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate.

Posted 3 years ago

“The review is about their billing and delivery methods because I haven't tried the product yet although they look nice with decent long expiry dates. My order was £19.50 on top of that they charged £6.50 for delivery and £1.30 as sales tax. Whatever that means. So far I only heard about the US where prices doesn't include taxes and you only will find out at the till how much you suppose to pay. After these I expected top draw packaging and delivery. Their delivery wasn't anything like their charges would suggest. My hams came in a plastic shopping bag ( the kind you would get in a corner shop ) without any chill gel, I got used to with other companies. I amnot sur but the delivery guy might work for them too. Conclusion: In my point of view is no point to spend £20 their with the additional costs. Would I spend enough to make the delivery cost worthy? Will decide ones I tried the hams.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. You're in our London delivery area, in this area we deliver via our own chilled vans using bale arm boxes and bags, as the other super markets do to. The order will have been chilled in transit. In your case, the driver probably left the bale arm box in the vehicle as it was only the one bag in the box.

Posted 3 years ago

“Would have given more, unfortunately the "crêpes de Bretagne" were off”

Helpful Report

Posted 3 years ago

“Still waiting for my order, Order Acknowledgement 14/11/21 French Click Item SO-349756”

Helpful Report

Posted 3 years ago

Very sorry about this. I can see the parcel has not been collected yet. Customer service should have been in contact about when it will be shipped. We will investigate what has happened and contact you today.

Posted 3 years ago

“Very good service and delivery, great products, everything was very fresh. Only put ; stars because the website is not user friendly, photos are small and ig is not very easy to use. It looks old and should be modernised! Will order again.”

Helpful Report

Posted 3 years ago

“Website difficult- print too small Packaging awful - little green things go everywhere Delivery efficient”

Helpful Report

Posted 3 years ago

“The products are great but I was disappointed by the heavy use plastic packaging, including plastic non-dissolvable packing peanuts. I would like to see a shift to recyclable packaging.”

Helpful Report

Posted 3 years ago

“Great if you are missing the taste of French products, there is a very extended range of products, the only issue is you do not receive always what you order.”

Helpful Report

Posted 3 years ago

“Order arrived 2 days late and ice packing had completely melted - cheese seems fresh but hard to tell as it is smelly anyway”

Helpful Report

Posted 3 years ago

“If this review was based off pricing and delivery, 5 stars without a doubt, BUT, unfortunately, on my first order I had an issue, which could have easily been avoided. I ordered a bottle of Pomme Frites sauce, this was showing as in stock on the website, still does to this day, yet it was missed off my order, and put down as "0" on the picking slip, no notes on why it was missed off, no email, no communication at all. I tried calling their phone number, twice at around 3pm in the afternoon with no answer, I then emailed and finally got a response a day or two later (took around 3 days total to resolve this issue - but was refunded in full for the missing item). For it to be my first order, this wasn't the experience I expected, I thought customer service could have been 1000% better, but, for the rest of my order, everything was perfect. Will this stop me from using the site again ? No, I will definitely be using French Click again, I just hope with future order, if anything is missing from my order, I am notified before dispatch.”

Helpful Report

Posted 3 years ago

“Items arrived on time but unfortunately our order was incorrect.We ordered two duck terrine two sanglier and two campagne .We received three sanglier instead of two and only one duck rest of order was correct.”

Helpful Report

Posted 3 years ago

“The range and prices of products are extensive and attractive. The overall experience was let down, however, by inadequate packing by the supplier and then a 24-hour delay in delivery by DPD, so that the cheese and its chilled gel-insulation had melted and was inedible. Refund was swift and efficient. Well worth a visit.”

Helpful Report

Posted 3 years ago

“I love that I should be able to get all the wonderful things that I used to go to France and get myself, but I just don't understand their system. Sadly the past two times I have ordered things that DO NOT say 'unavailable' when I add them to my basket, they have failed to arrive and then they simply drop off the order. No explanation email in advance or any attempt to tell me when they will be in stock so they can dispatch them to me. I am assuming I have to order them again and would have to pay a delivery charge again. The items in question are over £30 and the thing I am most passionate about getting, not a minor part of the order at all. Added to the fact that they delivered 6 tins of the wrong brand of beans to me this last order I am a bit sad about the whole thing. They DID credit me for the beans and let me keep them, but had they asked me if I wanted them as a replacement to the ones that were supposed to have been in stock I would have refused them. Can they improve perhaps and get a real-time stock control system like most online providers I wonder? I am sure I will order again one day but it took me a long time to come out of a sulk the last time they did this to me :(”

Helpful Report

Posted 3 years ago

“Loved the products but it would be nice to see more eco-friendly packaging.”

Helpful Report

Posted 3 years ago

“Good products but a real packaging issue. The products received are very damaged.”

Helpful Report

Posted 3 years ago

Hi Very sorry about this, please e-mail customerservice@frenchclick.com and matthew@frenchclick.com so we can investigate the packing. We'll also be able to refund or replace damaged items. Kind regards, Matt French Click

Posted 3 years ago

“good delivery except biscuits, many of which were broken , in crumbs in the packets; ; also 'gouters' biscuits, as delivered, are not 'dejeuners' biscuits , which is what i ordered”

Helpful Report

Posted 3 years ago

Very sorry about this please e-mail customerservice@frenchclick.com with a picture and we'll sort this for you with a refund or replacement.

Posted 3 years ago

“The delivery came early , There was something missing but it was noted on the invoice .”

Helpful Report

Posted 3 years ago

“Lots of stock shortage, most popular products.”

Helpful Report

Posted 4 years ago

Hi Very sorry about the missing items on your order. This was caused by a temporary stock issue at one of our suppliers. If you want to re-order them we'll be able to remove any delivery charge. E-mail the order number to matthew@frenchclick.com. Kind regards, Matt French Click

Posted 4 years ago

“Usually much better than this. E-mail message from them to say there would be a delay in delivering due to waiting for delivery. Email back immediately to say it wasn't a problem but that I was away until a certain date so please fix delivery after that. No response. Within two hours I had a message from DPD saying our delivery was fixed fir the original date but that the package had not yet been received. Second email from DPD changing the date to after I had left for holiday - BUT offering me the option to deliver to a neighbour; took that option and gave the address. No delivery! Neighbour checked later that day and found the package had been left at my address anyway. Can't say I was too impressed with the 'joined-up' logistics.”

Helpful Report

Posted 4 years ago

“One item sent incorrectly. They credited the price but I really wanted the item and that is why I ordered it.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. If you want to order again, we'll refund any delivery charge. You can e-mail matthew@frenchclick.com to arrange that.

Posted 4 years ago

French Click is rated 4.6 based on 10,434 reviews