Usually much better than this. E-mail message from them to say there would be a delay in delivering due to waiting for delivery. Email back immediately to say it wasn't a problem but that I was away until a certain date so please fix delivery after that. No response. Within two hours I had a message from DPD saying our delivery was fixed fir the original date but that the package had not yet been received. Second email from DPD changing the date to after I had left for holiday - BUT offering me the option to deliver to a neighbour; took that option and gave the address. No delivery! Neighbour checked later that day and found the package had been left at my address anyway. Can't say I was too impressed with the 'joined-up' logistics.