French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,487 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pity only one of certain items can be ordered and that the order took so long to arrive.”

Helpful Report

Posted 4 years ago

“Many delicious items but some details on the order were not as described for example the small La Baleine sea salt shakers turned out to be low sodium when I had ordered normal salt, another salt I ordered was described as sea salt has no indication on the packet or on the Cerebos website that it is sea salt and a whole packet of salt had lost its lid and spilt all over the rest of the box”

Helpful Report

Posted 5 years ago

“My order was delivered on time, but only in part despite being claimed as a full shipment. Cost of missing items was refunded promptly when I complained. Pity, because they were for a birthday treat.”

Helpful Report

Posted 5 years ago

“I love what you are offering but you have got to get your deliveries sorted out. After complaining about non-delivery I was told my goods had been delivered ( they hadn`t ) then you offered me an alternative which I declined, then 3 of my 4 original items arrived. After pointing this out you have requested a copy of my original delivery note. I`m sure we will get there in the end but c`mon guys it`s not rocket science!!!”

Helpful Report

Posted 5 years ago

“I enjoyed being able to order food from my country without spending too much and the delivery happened on the day it was planned. However, I was disappointed to find out what was missing on the day I received the parcel; I would have liked to know via email. I had to email for a refund because I got charged the incorrect amount; the answer to my request was very quick, but I shouldn’t have had to do it. Also, so much plastic was used; it will have to remain a treat rather than main shopping.”

Helpful Report

Posted 5 years ago

“Needs bigger range and quicker delivery dates! Otherwise great concept!”

Helpful Report

Posted 5 years ago

“We waited several weeks for our order. When it came it was the wrong order although the outside address was correct the contents were for another customer. Parcel was collected next day and our correct order arrived several days later. Apart from that and one item not available all was well!! Not sure if we will order again as it took several tel.calls and emails to sort the confusion. Time wasting and annoying. Please check orders before shipping.”

Helpful Report

Posted 5 years ago

“I ordered rillettes. 6 tubs. I think they were delivered on a Tuesday. One expired the following Saturday. They were all pretty well on in their shelf lives. also, they took a long time to be sent. They were exactly as expected and delicious.”

Helpful Report

Posted 5 years ago

“I was disappointed when I wanted to order more than one tin of lentils that I was unable to do so. When I phoned to ask if this was a fault with your website, I was told that you did not have enough in stock for customers to have more than one. Surely with a tinned item you must be able to get sufficient stock of a very ordinary item.”

Helpful Report

Posted 5 years ago

Sorry to hear this. We have very high demand for some items to ensure we have enough stock for all customers the amount you can purchase is limited to 1 for the moment. Once the present crisis is over we will be able to life these restrictions.

Posted 5 years ago

“Good product but unacceptable delivery schedule.”

Helpful Report

Posted 5 years ago

“It took over 3 weeks for the items to arrive, far to slow and no explanation given.”

Helpful Report

Posted 5 years ago

Sorry to hear this. The order was delivered on the date chosen when ordering. We have a backlog of orders due to the current crisis. Normally you should know when the package will arrive as you have to choose it when you checkout.

Posted 5 years ago

“I do not believe that my "opinion matters to French Click". I sent you a report on your delivery ten days ago. You still have not read it. Consignment was poorly packed with the result items in unprotected cardboard boxes were badly crushed by heavier items in transits. Boxes of biscuit crumbs in place of boxes of biscuits are not accaptable at your prices. Other avoid these basic mistakes. Most items were fine, but your unprofessional approach to packing a box of groceries was seriously disappointing.”

Helpful Report

Posted 5 years ago

“Items arrived as ordered Timeframe to deliver was 1 month!!! Far to long Really need to improve and will order again as there is a great choice of French products”

Helpful Report

Posted 5 years ago

“Some of the items received were broken, we had to make a claim to be reimbursed of the amount. Everything is sorted out now but at the end I do not have the product I wanted.”

Helpful Report

Posted 5 years ago

“Yes received items many thanks but feel your delivery was far from satisfactory, seeing your location is London 3 weeks is really along time to deliver an item from stock. I would however re order as they are a very tasteful sauce, having originally purchased in France.”

Helpful Report

Posted 5 years ago

“Great products but really resent having to pay up front for them and then taking 4 weeks to arrive! And the main one wanted was, by then, no longer in stock, so no Birthday present for a friend who is shielding!!! 😭😡”

Helpful Report

Posted 5 years ago

“Good products just very slow delivery time”

Helpful Report

Posted 5 years ago

“The food is great but there's often items missing on the day which you don't know about until the delivery arrives. It would be great if you were told in advance what was unavailable and whether you could substitute anything in.”

Helpful Report

Posted 5 years ago

“The France click have good quality halal but the need more halal choose . Regarding about the delivery the take a couple weeks for receive The parcels.i now is but moment because is cause this virus.but Wait too long it’s a little bit lazy anyway many thanks”

Helpful Report

Posted 5 years ago

“Waited about three weeks for small order and then received the wrong item, but were refunded immediately.”

Helpful Report

Posted 5 years ago

French Click is rated 4.6 based on 10,487 reviews