French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,348 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are first rate but the admin is a shambles. First they told me that some of the products I ordered were out of stock and could I wait a few days. When I asked how long is a few days and which products were out of stock I didnt get a reply. In the meantime they had charged my credit card. 2 days later I was told which products were out of stock but the same day I received an email telling me my order would be delivered the following day. When it was delivered it was complete except for 1 of the 6 duck breasts I had ordered.”

Helpful Report

Posted 3 years ago

“2packets of dried soup missing Knorr Soupe deshydratee forestiere. It’s ticked on the Order Picking Ticket no SO-334387 but was not in the parcel. I have trie many times to phone and once left a message but have not heard anything. A pity as I was delighted to find this site and would love to place more orders if I could trust customer service!”

Helpful Report

Posted 4 years ago

Very sorry about that. The phone should be answered during office hours. Please e-mail customerservice@frenchclick.com or call us Monday to Friday 0900-1730 and phone should be answered always. We'll get the missing item refunded for you.

Posted 4 years ago

“I haven't made a purchase because no orders are being sent abroad and I live in Denmark.”

Helpful Report

Posted 4 years ago

“I was very pleased with the delivery service from French Click - next day and well packed with cool bags to keep items fresh. The only disappointment was that the creme fraiche was already out of date on the day it was shipped.”

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Posted 4 years ago

“Very satisfied with price and delivery time and response to my email (on the issue below), I ordered multiples of a product and only after I had received the order did I find out that they were out of stock, so I didn't recieve everything I ordered. (2 days later I was refunded) If you are out of stock SAY IT ON THE WEBSITE! so people are aware of that when buying and not when it is too late!”

Helpful Report

Posted 4 years ago

Very sorry about this, unfortunately sometimes there can be computer or other errors that result in products being out of stock at the last minute. If a reasonable amount of your order is being changed you should be contacted before it's done. If you want to order the missing amount, we'll refund any delivery charge so you won't have to pay it. Simply e-mail matthew@frenchclick.com and customerservice@frenchclick.com and will sort it for you.

Posted 4 years ago

“The order arrived a day later than booked. One item not available and money refunded. Ordered 3 of one item, 2 arrived and one different. A little disappointing.”

Helpful Report

Posted 4 years ago

Very sorry about this, it shouldn't happen. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll refund or resend the incorrect / missing items.

Posted 4 years ago

“No problem whatsoever with French Click who delivered on time our Poulet Bresse. The bird had an average flavour but was quite tough. Not worth the money as there are plenty of carefully reared breeds in the UK that would be considerably cheaper and have a lot more flavour.”

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Posted 4 years ago

“My delivery arrived on time. However my multipacks of coffee had been split, in order to fit in the cardboard box. I had intended to give 2 multipacks away as gifts, but now can’t, as they are damaged.”

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Posted 4 years ago

“Good range of products but pricey. Fast delivery”

Helpful Report

Posted 4 years ago

“A great pity that the one item I really wanted as not sent, along with no explanation or apology, hey ho, that is the way young people are today, what I did get was enjoyable. Enfin mes enfants...”

Helpful Report

Posted 4 years ago

“Some items were missing from my order. I have not received a refund, nor have I received a reply to my email enquiring about the whereabouts of said goods and/or refund. Very disappointing as rest of the order was great.”

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Posted 4 years ago

“Good selection of food. One item was incorrect. Got a refund but would have liked to be offered to send the correct item given how much I paid for delivery.”

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Posted 4 years ago

“Providers of fine French foods, but with exorbitant delivery charges.”

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Posted 4 years ago

“My first order was delivered all smashed. I complained and was offer a refund for the damaged products that I listed + they also offered a free delivery on my next order. Not a great start but at least they are trying to make up for it. To be continued (I might be able to add more stars in the future).”

Helpful Report

Posted 4 years ago

“The range of products , just great. However the delivery is not so great. I placed an order and couldn’t get it delivered for 10 days. It’s just not comparable to other on line sellers.”

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Posted 4 years ago

Sorry about the long lead times at the moment, we have been much busier than usual due to Covid and the lack of travel. We expect things to return to normal later this year.

Posted 4 years ago

“Have to say the postage was a bit on the steep side. Was one option of £12 which was the same as the cost of the goods (honey bread). It's also really disappointing to see so much plastic 'crisps' in the packaging. There are many compostable alternatives now and there really is no excuse to continue with using polluting materials like this in 2021. Please move over to using starch based compostable packaging fillers.”

Helpful Report

Posted 4 years ago

Sorry to hear this. We normally have delivery options ranging from £6.98 to £12 which would only be for a before 12 service or on Saturday. We do use recycled packaging materials and our loose fill is degradable and can be recycled in some areas. Only our cold packs cannot be recycled, though they can be reused.

Posted 4 years ago

“It was ok, parcel delivered on time, but the big problem for me is all the plastic used for wrapping plus the tiny green bits to maintain everything in the box, it's really too much for me.”

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Posted 4 years ago

“I’m giving 3 stars just because they’ve some of the money without telling the reason. Packaging was poor”

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Posted 4 years ago

“Delivered on the day however 4 hours after the agreed ETA without informing me. Could do with more customer service”

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Posted 4 years ago

“Reasonably good choice of my favourite products. Unfortunately the main item I wanted was out of stock in the large size and the smaller size I ordered was shown on the delivery note as zero (first I knew it wasn’t going to arrive). Communication about delivery was good and order was delivered Within a few days. Not sure I’ll use this site again.”

Helpful Report

Posted 4 years ago

French Click is rated 4.6 based on 10,348 reviews