French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,820 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,820 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products but very disappointed in customer service. Products missing from order and had to send numerous emails in order to obtain a refund, which surely should be automatic. I am now wary of them”

Helpful Report

Posted 3 years ago

Very sorry about that, refunds or replacements can be arranged and you should receive an e-mail reply within 24 business hours.

Posted 3 years ago

“I was pleased with what i ordered and your range but was very disappointed to see all the packagegin was not able to be re-cycled. I filled a bin liner with it ! I think you could do something more eco-friendly, there are lots of available options that other companies use. Perhaps you need to think again.”

Helpful Report

Posted 3 years ago

Sorry to hear that. Flo pak green is degradable and can be recycled in some areas. It sounds like the wrong box size has been used. If yo could e-mail pictures of it to customerservice@frenchclick.com we will investigate with the warehouse to stop this happening.

Posted 3 years ago

“It was a long wait to get the goods. All the food was great. Just as we know it from French travels. BUT lots of products were bashed up in the box.... the box of team was completely squashed and the Yoghurts all dented and damaged. ALSO - I am still waiting for a refund on the items that didnt arrive...... Missing - Compote de Kiwi Missing - Apericube Campagnard Missing - Activia Framboise”

Helpful Report

Posted 3 years ago

Very sorry about these missing and damaged items. If you could send us photos to customerservice@frenchclick.com we will investigate the packing and can get replacements or a refund organised.

Posted 3 years ago

“Nice selection of produce, although better quality available. Deleting an item from order the evening before delivery was a bit annoying. No notice of, just PayPal refund. Delivery was prompt but crisps were a little crushed.”

Helpful Report

Posted 3 years ago

“Nice to get home product when not in France”

Helpful Report

Posted 3 years ago

“First time for me with French click. A very good selection of French food but I ordered some yogurts and despite them being well packed, I had to throw away 6 yaourts (and they not cheap) as they were damaged and l leaked everywhere. What a shame!!”

Helpful Report

Posted 3 years ago

“Products are very good. They managed to deliver three parcels intended for three different people to one address because of a very poor computer ordering system . Make sure you enter the recipient's address before placing an order!”

Helpful Report

Posted 3 years ago

“Products were as described, unfortunately some of the items I've ordered were not in the packaging despite being available on the website. Other than that, products were packed in very well and delivered promptly despite covid. Thank you very much, I shall order again soon.”

Helpful Report

Posted 3 years ago

“Order incomplete. Wasn't communicated whether I still wanted it despite the hefty delivery charge. Package was late, later than the agreed time... What else can I say...”

Helpful Report

Posted 3 years ago

“First time I have used them. Long lead time (perhaps Brexit related). Condensation/leakage from the coldpacks meant the cardboard packs holding items suffered. Extensive use of brown packing tape inside meant difficult to unwrap. But actual food items from known supplier were fine and worth waiting for.”

Helpful Report

Posted 3 years ago

“Long delivery time but pleased with the products.”

Helpful Report

Posted 3 years ago

“Actually I couldn’t make the purchase in the end because they stopped shipping to Ireland. I know it’s due to this most inane Brexit context but it’s disappointing that no solution has yet been found or at least implemented. I’m getting more stuff directly from France now, but it would be great if Frenchclick could start thinking about catering for their potential Irish customers.”

Helpful Report

Posted 3 years ago

“Products are good and great choice, will use again. Only downside is that I ordered twice and every time I got damaged products in the parcel. It's packed with care but I don't think it is handled with care. A bit disappointing given the shipping cost.”

Helpful Report

Posted 3 years ago

“We had major problems with the packing of our purchase and the subsequent damage on arrival of our products- we have since had a refund. But not after my daughter in law and son’s disappointment at the service and delivery.”

Helpful Report

Posted 3 years ago

“Bonjour Dans l’ensemble super! Produits du bonne qualité, bien de chez nous. Par contre j’ai commandé des chocolats que je n’ai toujours pas reçu ! Etienne”

Helpful Report

Posted 3 years ago

“I was prevented from purchasing. Website needs attention as unchanged for years, it is likely I will look elsewhere as using site for 10 years and same old...”

Helpful Report

Posted 3 years ago

Very sorry to hear this. We're just incredibly busy due to Covid and no way of expanding our warehouse short term to deal with the surge. We are posting updated on the website when you'll be able to order.

Posted 3 years ago

“Most required part of my order not available Other stuff ok Would only order again if guaranteed completion of my order”

Helpful Report

Posted 3 years ago

“Good selection, well packaged, but the delivery process needs a good overhaul. You get right through to checkout before you're told there are no delivery slots. I had to keep checking back, and only found one when my emails were answered with an alert from the company that they were releasing more.”

Helpful Report

Posted 3 years ago

“the rillettes was probably not store in good condition or stay out too long and give an allergy. The other product was very nice.”

Helpful Report

Posted 3 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we can refund for you it item wasn't good.

Posted 3 years ago

“The service is interesting and we were happy to receive all the French brand we like. The only issue is the product were damaged in the box because they were not store in a correct way.”

Helpful Report

Posted 3 years ago

French Click is rated 4.7 based on 9,820 reviews