French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,436 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,436 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One item sent incorrectly. They credited the price but I really wanted the item and that is why I ordered it.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. If you want to order again, we'll refund any delivery charge. You can e-mail matthew@frenchclick.com to arrange that.

Posted 4 years ago

“Not so good this time. My initial order seemed to get lost so I had to re-order and when it came, in spite of the elaborate packaging, one of the jars was completely smashed. Better luck next time ?”

Helpful Report

Posted 4 years ago

Very sorry to hear this. Please contact customerservice@frenchclick.com and we'll arrange a refund. Or we can resend the order out.

Posted 4 years ago

“I loved finding somewhere to get a great range of French products in the UK - especially now! Delivery was good, however, there is not a system to let you know that something is out of stock. So the main thing I ordered didn't arrive and the other items which were just 'nice to haves' did ... I now have to pay for delivery again and can't see how I can find out when my item will be in stock. Definite process improvement needed here and then I would feel much more comfortable placing my next order. I think I just have to keep trying and make sure I don't link it with any other products so I end up paying more in delivery costs than the items themselves. I think it is a straightforward fix and be good if they could do as the service they offer to those of missing our French shopping trips is brilliant!”

Helpful Report

Posted 4 years ago

“It's great to have french products in London. I understand that we have to pay more for products but the delivery fee is outrageous.”

Helpful Report

Posted 4 years ago

“The goods arrive quickly, but they were poorly wrapped up in an ordinary plastic bag.No protection for the glass bottles whatsoever. Besides, the delivery is very e pensive”

Helpful Report

Posted 4 years ago

“The products are first rate but the admin is a shambles. First they told me that some of the products I ordered were out of stock and could I wait a few days. When I asked how long is a few days and which products were out of stock I didnt get a reply. In the meantime they had charged my credit card. 2 days later I was told which products were out of stock but the same day I received an email telling me my order would be delivered the following day. When it was delivered it was complete except for 1 of the 6 duck breasts I had ordered.”

Helpful Report

Posted 4 years ago

“2packets of dried soup missing Knorr Soupe deshydratee forestiere. It’s ticked on the Order Picking Ticket no SO-334387 but was not in the parcel. I have trie many times to phone and once left a message but have not heard anything. A pity as I was delighted to find this site and would love to place more orders if I could trust customer service!”

Helpful Report

Posted 4 years ago

Very sorry about that. The phone should be answered during office hours. Please e-mail customerservice@frenchclick.com or call us Monday to Friday 0900-1730 and phone should be answered always. We'll get the missing item refunded for you.

Posted 4 years ago

“I haven't made a purchase because no orders are being sent abroad and I live in Denmark.”

Helpful Report

Posted 4 years ago

“I was very pleased with the delivery service from French Click - next day and well packed with cool bags to keep items fresh. The only disappointment was that the creme fraiche was already out of date on the day it was shipped.”

Helpful Report

Posted 4 years ago

“Very satisfied with price and delivery time and response to my email (on the issue below), I ordered multiples of a product and only after I had received the order did I find out that they were out of stock, so I didn't recieve everything I ordered. (2 days later I was refunded) If you are out of stock SAY IT ON THE WEBSITE! so people are aware of that when buying and not when it is too late!”

Helpful Report

Posted 4 years ago

Very sorry about this, unfortunately sometimes there can be computer or other errors that result in products being out of stock at the last minute. If a reasonable amount of your order is being changed you should be contacted before it's done. If you want to order the missing amount, we'll refund any delivery charge so you won't have to pay it. Simply e-mail matthew@frenchclick.com and customerservice@frenchclick.com and will sort it for you.

Posted 4 years ago

“The order arrived a day later than booked. One item not available and money refunded. Ordered 3 of one item, 2 arrived and one different. A little disappointing.”

Helpful Report

Posted 4 years ago

Very sorry about this, it shouldn't happen. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll refund or resend the incorrect / missing items.

Posted 4 years ago

“No problem whatsoever with French Click who delivered on time our Poulet Bresse. The bird had an average flavour but was quite tough. Not worth the money as there are plenty of carefully reared breeds in the UK that would be considerably cheaper and have a lot more flavour.”

Helpful Report

Posted 4 years ago

“My delivery arrived on time. However my multipacks of coffee had been split, in order to fit in the cardboard box. I had intended to give 2 multipacks away as gifts, but now can’t, as they are damaged.”

Helpful Report

Posted 4 years ago

“Good range of products but pricey. Fast delivery”

Helpful Report

Posted 4 years ago

“A great pity that the one item I really wanted as not sent, along with no explanation or apology, hey ho, that is the way young people are today, what I did get was enjoyable. Enfin mes enfants...”

Helpful Report

Posted 4 years ago

“Some items were missing from my order. I have not received a refund, nor have I received a reply to my email enquiring about the whereabouts of said goods and/or refund. Very disappointing as rest of the order was great.”

Helpful Report

Posted 4 years ago

“Good selection of food. One item was incorrect. Got a refund but would have liked to be offered to send the correct item given how much I paid for delivery.”

Helpful Report

Posted 4 years ago

“Providers of fine French foods, but with exorbitant delivery charges.”

Helpful Report

Posted 4 years ago

“My first order was delivered all smashed. I complained and was offer a refund for the damaged products that I listed + they also offered a free delivery on my next order. Not a great start but at least they are trying to make up for it. To be continued (I might be able to add more stars in the future).”

Helpful Report

Posted 4 years ago

“The range of products , just great. However the delivery is not so great. I placed an order and couldn’t get it delivered for 10 days. It’s just not comparable to other on line sellers.”

Helpful Report

Posted 4 years ago

Sorry about the long lead times at the moment, we have been much busier than usual due to Covid and the lack of travel. We expect things to return to normal later this year.

Posted 4 years ago

French Click is rated 4.6 based on 10,436 reviews