French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,348 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the rillettes was probably not store in good condition or stay out too long and give an allergy. The other product was very nice.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we can refund for you it item wasn't good.

Posted 4 years ago

“The service is interesting and we were happy to receive all the French brand we like. The only issue is the product were damaged in the box because they were not store in a correct way.”

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Posted 4 years ago

“Food good delivery poor. Biscuits broken. Chilled products too warm because delivery 24 hours late.”

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Posted 4 years ago

“Too slow to distribute the order”

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Posted 4 years ago

Sorry about this, we are extremely busy due to Covid and Christmas. We're working hard to reduce lead times and things should go back to normal once the crisis is over.

Posted 4 years ago

“Despite effort to pack securely we lost two yogurts, which were slashed open. One item was wrong. The individual foam pieces were very environmentally unfriendly.”

Helpful Report

Posted 4 years ago

Sorry to hear this, please contact customerservice@frenchclick.com with your order number as the subject. We'll be able to refund damaged items for you. The flo pak green packing insulation we use is degradable in the natural environment and can be recycled in some areas.

Posted 4 years ago

“Once we managed to get a delivery slot the order came on time, Undamaged (not surprising considering the amount of polystyrene used!). We were able to get our favourite French food stuffs that we had been unable to obtain due to travel restrictions.”

Helpful Report

Posted 4 years ago

“The produce I purchased took a little to long to get here. I have since tried to re-purchase to be told no deliveries other than the London area. I did put in my daughters address (Watford) to find very high delivery charges through both the Royal Mail and DHL. Other companies are posting out to places other than London, keep that up French Click and you’ll be out of business.”

Helpful Report

Posted 4 years ago

Sorry to hear this. Delivery outside of London starts from £5.99 . We are at full capacity in our warehouse for shipping orders out. Unfortunately it is very difficult for us to scale up short term to deal with the extra demand caused by a combination of Covid and Christmas.

Posted 4 years ago

“I ordered a Bresse De Poulet which I was very excited about trying. It arrived semi frozen so I gave it 24 hours and then cooked it. I usually buy organic chicken here so I was hoping with all the reviews I have read about this bird that it would be far superior. It tasted slightly different, better? Yes mind blowing? No. I was disappointed. I can only think that the freezing process took something away from it.”

Helpful Report

Posted 4 years ago

Sorry to hear this. We don't freeze these, they should arrive fresh.

Posted 4 years ago

“Unfortunately my order took 2 weeks to arrive, far too long.”

Helpful Report

Posted 4 years ago

“Arrived on time an well packaged however with only 2 weeks use by date I was disappointed, I bought it to save for Christmas but unfortunately it won't last till then. I don't remember seeing the use by dates on the product, maybe I missed that information but if its not there then I'd recommend you add it. My product has become an expensive toast topper because I'm unable to use it for the Christmas celebrations that I'd hoped for”

Helpful Report

Posted 4 years ago

“I got excited....... then discovered I couldn't complete the order because of no delivery slots. What a waste of my time that was. At least this feels like authentic France with the lack of immediacy. Very much "Quinze jours".”

Helpful Report

Posted 4 years ago

“The range of produce is great, and the prices are reasonable, but for smaller orders, by the time you have paid the post & delivery, it can end up being too expensive. Also, all of the products that I ordered were very close to their 'sell by dates', which was disappointing as I'd hoped to use them a little later.”

Helpful Report

Posted 4 years ago

“A pity only one of certain items can be ordered and that the order took so long to arrive.”

Helpful Report

Posted 4 years ago

“Many delicious items but some details on the order were not as described for example the small La Baleine sea salt shakers turned out to be low sodium when I had ordered normal salt, another salt I ordered was described as sea salt has no indication on the packet or on the Cerebos website that it is sea salt and a whole packet of salt had lost its lid and spilt all over the rest of the box”

Helpful Report

Posted 4 years ago

“My order was delivered on time, but only in part despite being claimed as a full shipment. Cost of missing items was refunded promptly when I complained. Pity, because they were for a birthday treat.”

Helpful Report

Posted 4 years ago

“I love what you are offering but you have got to get your deliveries sorted out. After complaining about non-delivery I was told my goods had been delivered ( they hadn`t ) then you offered me an alternative which I declined, then 3 of my 4 original items arrived. After pointing this out you have requested a copy of my original delivery note. I`m sure we will get there in the end but c`mon guys it`s not rocket science!!!”

Helpful Report

Posted 4 years ago

“I enjoyed being able to order food from my country without spending too much and the delivery happened on the day it was planned. However, I was disappointed to find out what was missing on the day I received the parcel; I would have liked to know via email. I had to email for a refund because I got charged the incorrect amount; the answer to my request was very quick, but I shouldn’t have had to do it. Also, so much plastic was used; it will have to remain a treat rather than main shopping.”

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Posted 4 years ago

“Needs bigger range and quicker delivery dates! Otherwise great concept!”

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Posted 4 years ago

“We waited several weeks for our order. When it came it was the wrong order although the outside address was correct the contents were for another customer. Parcel was collected next day and our correct order arrived several days later. Apart from that and one item not available all was well!! Not sure if we will order again as it took several tel.calls and emails to sort the confusion. Time wasting and annoying. Please check orders before shipping.”

Helpful Report

Posted 4 years ago

“I ordered rillettes. 6 tubs. I think they were delivered on a Tuesday. One expired the following Saturday. They were all pretty well on in their shelf lives. also, they took a long time to be sent. They were exactly as expected and delicious.”

Helpful Report

Posted 4 years ago

French Click is rated 4.6 based on 10,348 reviews