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French Click Reviews

4.7 Rating 9,840 Reviews

96 %

of reviewers recommend French Click

Company Reviews

4.7

Based on 9,840 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed when I wanted to order more than one tin of lentils that I was unable to do so. When I phoned to ask if this was a fault with your website, I was told that you did not have enough in stock for customers to have more than one. Surely with a tinned item you must be able to get sufficient stock of a very ordinary item.”

Posted 3 years ago

Read French Click Reviews

Sorry to hear this. We have very high demand for some items to ensure we have enough stock for all customers the amount you can purchase is limited to 1 for the moment. Once the present crisis is over we will be able to life these restrictions.

Posted 3 years ago

“Good product but unacceptable delivery schedule.”

Posted 3 years ago

“It took over 3 weeks for the items to arrive, far to slow and no explanation given.”

Posted 3 years ago

Read French Click Reviews

Sorry to hear this. The order was delivered on the date chosen when ordering. We have a backlog of orders due to the current crisis. Normally you should know when the package will arrive as you have to choose it when you checkout.

Posted 3 years ago

“I do not believe that my "opinion matters to French Click". I sent you a report on your delivery ten days ago. You still have not read it. Consignment was poorly packed with the result items in unprotected cardboard boxes were badly crushed by heavier items in transits. Boxes of biscuit crumbs in place of boxes of biscuits are not accaptable at your prices. Other avoid these basic mistakes. Most items were fine, but your unprofessional approach to packing a box of groceries was seriously disappointing.”

Posted 3 years ago

“Items arrived as ordered Timeframe to deliver was 1 month!!! Far to long Really need to improve and will order again as there is a great choice of French products”

Posted 3 years ago

“Some of the items received were broken, we had to make a claim to be reimbursed of the amount. Everything is sorted out now but at the end I do not have the product I wanted.”

Posted 3 years ago

“Yes received items many thanks but feel your delivery was far from satisfactory, seeing your location is London 3 weeks is really along time to deliver an item from stock. I would however re order as they are a very tasteful sauce, having originally purchased in France.”

Posted 3 years ago

“Great products but really resent having to pay up front for them and then taking 4 weeks to arrive! And the main one wanted was, by then, no longer in stock, so no Birthday present for a friend who is shielding!!! 😭😡”

Posted 3 years ago

“Good products just very slow delivery time”

Posted 3 years ago

“The food is great but there's often items missing on the day which you don't know about until the delivery arrives. It would be great if you were told in advance what was unavailable and whether you could substitute anything in.”

Posted 3 years ago

“The France click have good quality halal but the need more halal choose . Regarding about the delivery the take a couple weeks for receive The parcels.i now is but moment because is cause this virus.but Wait too long it’s a little bit lazy anyway many thanks”

Posted 3 years ago

“Waited about three weeks for small order and then received the wrong item, but were refunded immediately.”

Posted 3 years ago

“A long time to be able to place an order then 3 weeks to deliver. Though times have been challenging over the last 5 months, a number of companies have managed to adapt and capture more market share better than this.”

Posted 3 years ago

“I'd say customer service are ok. Stuff available on the site is not always really available. My order came with some items being different than the ones I ordered but they have refunded me for what was wrong, which is fair enough. The prices are a bit on the high end so slightly overpriced compared to other retailers selling some of the same stuff. Would I use them again? I think they deserve another chance. But can't rate them higher than 3 stars, based on my experience.”

Posted 3 years ago

“Haven’t got it yet”

Posted 3 years ago

“I was delighted to be able to order food that is very difficult to obtain in Britain: merguez and tubes (rather than jars) of harissa for example. My reason for awarding only 3 stars is that there was a problem with the packaging. The "cool" gel pads had all melted completely by the time the order reached me, with the result that the packages were soaking wet. I had to throw away all outer cardboard packaging on the products, and stick my own paper labels on to show the sell-by date. The fact that they had been too warm had an adverse effect on some of the products themselves too: the mousse au chocolat for instance had shrivelled to half the size it should be, although the taste had not been affected because of the long sell-by date. Would it not be possible to use "cool" sachets which will not leak?”

Posted 3 years ago

“We were pleased to be able to get favourite French foods but one item was not available and we only knew because we saw a refund on PayPal. The delivery did not arrive as scheduled and we tried repeatedly to get a response from French Click on the telephone but they did not answer on either number. DPD were unhelpful and the package containing cheese arrived 48 hours after dispatch. The weather was very hot but the cold pack did it’s job. Not very impressive service but not all the fault of French Click.”

Posted 3 years ago

“Good selection it long delivery times. Salads arrived split so unusable. Probably need to rethink the containers.”

Posted 3 years ago

“Great products - just took a long time to get here. Love French stuff though so could have been a 5! Glad we found you.”

Posted 3 years ago

“my last order delivered by you for Lesieur Mayonnaise for 12 only 10 delivered .Picking ticket no SO-290654, E Mailed but no help .not happy could do btter.”

Posted 3 years ago

Read French Click Reviews

Sorry about this. Hopefully we have now sorted your query out.

Posted 3 years ago

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French Click is rated 4.7 based on 9,840 reviews