French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,428 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“- Greasy choice of products - Delivery charge was pretty high given the amount I spent - But for one of my items to be short-picked on my first order was very disappointing- and the half-hearted apology stamped on in red did not make me feel like a valued customer. And you made no effort to compensate me for the shortage. A voucher offering me discount on my next order could have kept me happy as well as ensuring I shop with you again.. I’m retired now but used to work in online retail. We fulfilled 99.9% of all orders placed. Unless I’ve been very unfortunate I suspect your order fulfilment falls well short of what should be expected. Either your stock balances were wrong. Or your picker did not look hard enough. Either way I didn’t get what I ordered..”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on French Click. We are very sorry about the missing sirop. Unfortunately due to our business model, very occasionally some items can be missing. This item should have been removed from the final order total so you weren't charged for it. We can offer free delivery, if you order again. Please email sales@frenchclick.com and we can sort this for you.

Posted 1 year ago

“Didn’t quite get what I ordered without being told in advance”

Helpful Report

Posted 1 year ago

Very sorry about this, it looks like your order was a collection, there must have been a picking or stock mistake as you should have got the correct items. Please contact customerservice@frenchclick.com with the details and we should be able to sort the right item for you.

Posted 1 year ago

“Very efficient! Expensive! Incudes a ‘sales tax’ - what is this I wonder as there is no such thing in the U.K.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with French Click. We truly appreciate it! The sales tax would be VAT on the shipping cost, it's just the terminology of the shopping cart software we use as it's not from the UK.

Posted 1 year ago

“Delivery man not very polite nor nice. One of the packaging was damaged.”

Helpful Report

Posted 1 year ago

Very sorry to hear this, we can look in to this and see who the delivery driver was. Please send the details of the damaged item to customerservice@frenchclick.com and we'll be able to refund or swap it.

Posted 1 year ago

“A bit expensive, the black olives are dry, not in water nor vinegar as usual, got less yop than what I ve paid for. One article reimbursed as I guess it was not in stock. Packaging always good though.”

Helpful Report

Posted 1 year ago

Very sorry about this, please email the details of the problem item to customerservice@frenchclick.com we'll investigate this and should be able to sort it for you.

Posted 1 year ago

“a frustrating experience.. normally really happy with them- good range of products and fast delivery. But communication could be better they don't tell you an item isn't in stock you just find out when you open the parcel.- not good when its the main thing you've ordered ( and the site shows as in stock) and dont answer the phone when you try to discuss. Hopefully a one off issue.”

Helpful Report

Posted 1 year ago

Dear Rob,Thank you so much for taking the time to share your feedback about your experience with French Click. We are sorry about the out of stock item, if it's high value you should be informed first. Unfortunately due to the supply chain complication and customs, occasionally items could be missing at the last minute. If you want to re-order them, we can refund any delivery charge. Please just email customerservice@frenchclick.com with the order number to get that sorted.

Posted 1 year ago

“My main reason for trying French Clic was to buy Toulouse sausages. The ones I got were lacking in taste and nothing like the Toulouse sausages I used to buy in 50 years ofholidaying in France.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on French Click! We are sorry to hear the toulouse sausages weren't up to scratch and we'll investigate that with the supplier. Usually we have had good feedback about them.

Posted 1 year ago

“Lots of French products but it’s a shame that out of stock products are not thoroughly updated on their site. Several key products were missing on my delivery and I had to call them to get a refund on an item that was missing and not taken off my bill.”

Helpful Report

Posted 1 year ago

Very sorry about this, you should have been contacted about this missing item before delivery as it was quite a big part of the order. This is a mistake by us and we'll be investigating what happened to make sure it doesn't happen again.

Posted 1 year ago

“Happy with the service and product - but arrived damaged and of the 8 pots I had ordered, 3 were damaged and there contents had to be thrown away aswell as the mess it made. The box had a large dent in it so assume was damaged during delivery.”

Helpful Report

Posted 1 year ago

Very sorry about this, please send images to customerservice@frenchclick.com and we can sort this out for you. Also so we can investigate the packing of the order and see if anything could have been done better.

Posted 1 year ago

“Not so easy to find what one wants to order as it used to be”

Helpful Report

Posted 1 year ago

Sorry to hear this, if there's anything specific you had trouble finding, please email customerservice@frenchclick.com with the details and we'll look at how we can improve it.

Posted 1 year ago

“Products were perfect. However, they sent me an email to inform me my delivery would be delayed because of missing products, and then proceeded to deliver them three days earlier without telling me. Luckily I was home. The delivery person was also very annoyed I used a French number for my order ( the website let me use a French number and I assumed they could call French numbers from their uk number, because I can.) I usually only leave positive reviews but I didn’t feel like a client here, more like a nuisance to them.”

Helpful Report

Posted 1 year ago

Sorry about this communication issue. There were other deliveries in your area on Saturday so the delivery was put for then, you should have been told about this first, this was a mistake. The office can contact you on a French number fine, the delivery drivers can do via what's app or other data based service but not directly from the phone.

Posted 1 year ago

“I ordered two bottles of the same shampoo, but I was given one correct one, and one that I didn't ask for. It is the first time I have used your shop, I won't be using it again!”

Helpful Report

Posted 1 year ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll swap them or offer a refund for the incorrect one.

Posted 1 year ago

“The product arrived, beautifully and sustainably packaged, but unfortunately, to a flat next door, rather than to my house. Someone 'clicked' the wrong address but I managed to track it down eventually. The man I spoke to at French Click accepted that they were at fault and offered to replace if necessary, which I'm glad wasn't needed. I was happy with the handling of the situation.”

Helpful Report

Posted 1 year ago

Very sorry about this mistake, we will investigate to make sure the booking is accurate in future. We are happy it was at least resolved ok.

Posted 1 year ago

“The food and service is excellent. The only reason for giving three stars is due to the packaging. Polystyrene is so damaging. Please consider some other filler for the boxes.”

Helpful Report

Posted 1 year ago

Thanks for the feedback. We are moving to use Paper loose fill on all orders without fresh or glass fragile items. Please do also note that the flo pak green loose fill is degradable in the natural environment and can be recycled at supermarket points, you can find more info on it here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 1 year ago

“As always, the ordering process, packaging, and delivery were perfect. What wasn't in this instance (I have ordered from French Click several times before), is the error in my order. I was sent one wrong item in my order (the wrong terrine). After having to send a photograph of my delivery note and the wrong item, I expected to have the correct item sent to me. It wasn't, I was simply given a refund. And, I didn't like the "wrong" item. I did email French Click about my disapointment but received no reply.”

Helpful Report

Posted 1 year ago

“Very happy with the product, but really wish that it were possible to use packaging other than copious quantities of polystyrene chips.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback on FrenchClick. We are trying to use paper loose fill with all orders that contain dry products only. Please also note that the flo pak green is degradable in the natural environment and can be recycled at supermarket recycling points.

Posted 1 year ago

“First order on French Click. Was informed that the order would be delivered before 12:30 so had arranged to be at home specifically to receive the order. By 12:30 nothing arrived so I phoned customer service and was informed that I was last on the list for deliveries and that my order would arrive in the afternoon. It arrived after 5:00 as the driver hit problems because of road works. The whole experience was frustrating. You should call customers if deliveries are delayed.”

Helpful Report

Posted 1 year ago

Very sorry about this delivery delay. Yes you should have been informed the delivery was behind schedule. We are working hard to make sure deliveries to all London postcodes are on time.

Posted 1 year ago

“While the delivery was fine, I was not so happy that the merguez I ordered were just at their date limite de consommation. They were good but it would have been better if they had had a longer shelf life. Which is why I only gave three stars.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback! We are so happy to hear that French Click made your shopping experience positive. We will need to investigate the short date, this is likely due to a stock rotation error somewhere.

Posted 1 year ago

“The website is a nighmare to navigate. The photos are the products are really bad and it's impossible to zoom in. Also it does not show the compositions of the products. But I found lots of products I was looking for and the delivery was smooth.”

Helpful Report

Posted 1 year ago

Very sorry to hear this. Please can you let us know what device and browser you're using via email to customerservice@frenchclick.com and we'll look in to this.

Posted 1 year ago

“Très déçu de votre service.. j’avais commandé un foie gras de 500 à 600grs et vous m’envoyer un lob de 350grs sans prévenir votre client.a quoi sert de demander notre e-mail? Maintenant j’ai besoin d’un autre lob mais je refuse de payer une deuxième fois pour les frais d’envois.”

Helpful Report

Posted 1 year ago

Very sorry about this, this is very small and we can of course ship another one for free. We'll be in touch to arrange this.

Posted 1 year ago

French Click is rated 4.6 based on 10,428 reviews