French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always delivered as ordered with everything well packed ; particularly good service now that it is so difficult to collect in person from France”

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Posted 4 years ago

“Great as always”

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Posted 4 years ago

“Quality good, choice good, delivery good. I'll be back”

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Posted 4 years ago

“Excellent service. Hard-to-obtain French products at reasonable prices.”

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Posted 4 years ago

“very professional superb delivery”

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Posted 4 years ago

“So nice to be able to get real herbes de Provence, nothing else will do, and my favourite liquid hand soap ‘lait crème extra douce’ from Marseille. Not the cheapest with delivery costs but well worth while.”

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Posted 4 years ago

“Excellent service with welcome choice of delivery date. Quick turnaround, very good range of products. All arrived in perfect condition. I shall most certainly use this facility again. Many thanks to all concerned!”

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Posted 4 years ago

“Items arrived intact and in a reasonable time Have eaten the Brandade de morue, which was very tasty”

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Posted 4 years ago

“Packaging is poor and items are often crushed and damaged, I stopped ordering yoghurts. Also telephone attendance is low and can’t get through to people for help. I am disappointed as I am a long standing customer and would love to carry on using this shop, if possible. I would have preferred to write a nice review but it’s not possible at this stage. Sorry French click”

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Posted 4 years ago

Hi Very sorry about these damaged items. We can replace or refund the damaged items and will investigate the packing with the warehouse to make sure it's done well and fragile tape is used. Please e-mail customerservice@frenchclick.com with your order as the subject to sort that. The phone should be answered 0900-1730 Monday to Friday and we have enough people in customer service to ensure this happens. Could you e-mail me with more details of when you called please to matthew@frenchclick.com and we'll investigate. Kind regards, Matt French Click

Posted 4 years ago

“I have shopped at French Click before and always happy with their service. I love the Familia coffee and not forgetting the Suchards dark chocolate &nut little bars. Mmmmmm”

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Posted 4 years ago

“Prompt delivery! Quality of the food is superb. Will buy from them again!”

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Posted 4 years ago

“Good efficient service.... Very happy with the ordering process.”

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Posted 4 years ago

“Fast delivery, very well packed and of course all those French staples and treats, what's not to like ?”

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Posted 4 years ago

“Good selection and quality available with fast and efficient service.”

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Posted 4 years ago

“Lovely products and I really enjoy being able to order from french supermarkets so easily. My one issue is the amount of polystyrene used in packing. There are far more environmentally friendly ways of packing.”

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Posted 4 years ago

“Very happy with everything, apart from the expensive delivery cost - this was the same price/if not more than the item ordered.”

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Posted 4 years ago

“Very well packed, everything as expected, arrived on time. Thank you.”

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Posted 4 years ago

“I was a bit disappointed as many tins were damaged…Everything seemed to have been thrown in the box without careI. Also was upset as Sausages and other products arrived on their last consumption day!!!! Spending £300 on French Food you expect someone to care when packing it!!!And freshness too!!! I’m wondering if I order the finest oysters in which state they will arrive??? On the positive one of my item was missing and Muriel from customer service was brilliant and so efficient 👍”

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Posted 4 years ago

“Very good service and very reliable. My order always arrives on the due date and in good time. Securely boxed up. The website is straightforward to use and easy to choose a suitable delivery date and cost. Wide variety of French food on offer.”

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Posted 4 years ago

“The food arrived in good order. There was a delay to my order, but French Click were diligent in managing my expectations. The food still arrived in time for my purposes thanks to their help.”

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Posted 4 years ago

French Click is rated 4.6 based on 10,848 reviews