French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Positive : Very easy to order, big choice, quick delivering. Negative : Prices a bit too high.”

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Posted 4 years ago

“First class product, excellent delivery and overall really efficient service - very many thanks.”

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Posted 4 years ago

“Very good! Bravo”

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Posted 4 years ago

“Still waiting for my order, Order Acknowledgement 14/11/21 French Click Item SO-349756”

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Posted 4 years ago

Very sorry about this. I can see the parcel has not been collected yet. Customer service should have been in contact about when it will be shipped. We will investigate what has happened and contact you today.

Posted 4 years ago

“Several orders in the past, including the latest, have been poor. We have had the wrong flavour crisps, plus bags of crisps punctured and thus stale. Wrong flavour pate (duck instead of forestier). Wrong type of yoghurt (this is the second occasion). When we get the products ordered, the quality is good, but this carelessness is not acceptable.”

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Posted 4 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com with the details of the picking mistakes so we can investigate and also replace or refund the incorrect items for you.

Posted 4 years ago

“I ordered several types of Rillettes from French Click. The goods arrived very promptly and well packed in ice. They were delicious, thank you”

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Posted 4 years ago

“I still haven't received the parcel 5 days after it was supposed to have been delivered.”

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Posted 4 years ago

Very sorry to hear this. Customer service should have been in touch about it. We are investigating what has happened.

Posted 4 years ago

“For many years French Click has been a lifeline to some of the quality French foods we love and would otherwise would not be able to buy.”

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Posted 4 years ago

“So pleased to find this firm as feeling deprived of French foods. Would have given 5 stars except for a mix up over payment but the lady I spoke to on the phone re: this problem was helpful and fun to deal with.”

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Posted 4 years ago

“Having lived in France for 15 years this company is a Godsend! All my favourite things online. Easy ordering and quick delivery, I’m a happy customer.”

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Posted 4 years ago

“Thank you for excellent customer service and a very good choice of products. Very pleased that I could choose the delivery date to suit me. I will definitely be returning for more purchases in future.”

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Posted 4 years ago

“First class service!”

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Posted 4 years ago

“Good authentic flavors, fast delivery, recommend”

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Posted 4 years ago

“Hi once again thank you for your great service, my mum has been using this cologne since the 1970s and a pleasant childhood memory for me when she use to wear it !so I am grateful I can still purchase this to this day for her , warmest thanks”

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Posted 4 years ago

“Thank you for sending us all our favourite French foods. We haven’t been on holiday to France for 4 years, due to ill health and Covid restrictions. So your company bring us a little bit of France Thank you so much. best wishes Carolyne”

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Posted 4 years ago

“Nice produce and helpful service when needed to amend my order. But produce marked as available on website then didn't turn out to be available.”

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Posted 4 years ago

“Very helpful, everything as promised (origin, size, price, ordering, delivery) though still to cook”

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Posted 4 years ago

“Great quality”

French Click 5 star review on 20th November 2021

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Posted 4 years ago

“Excellent service and very cheap delivery.”

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Posted 4 years ago

“Order arrived on time and contained everything I ordered. Nice to know that authentic French products are available quite quickly. On this occasion we needed items for a raclette party.”

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Posted 4 years ago

French Click is rated 4.6 based on 10,848 reviews