French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,343 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,343 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st: Failed to deliver the café I ordered and sent 2 terrines I hadn't ordered instead of terrine I had ordered. 2nd: In order to resolve the problem sent a café but not the one I ordered and failed to send the terrines I ordered. So.. Charged for café I didn't order and charged for 2 terrine I didn't order. Only ONE item I ordered was dilivered. So... a 25% success rate.... Used to be a great shop... Apparently no longer.”

Helpful Report

Posted 4 years ago

Very sorry about this. We'll be able to refund the incorrect items or redeliver them. Please e-mail customerservice@frenchclick.com and matthew@frenchclick.com with the details of the mistakes.

Posted 4 years ago

“I received a replacement item which is not the same brand I bought. This is very disappointing.”

Helpful Report

Posted 4 years ago

Very sorry about this, it shouldn't happen. I can see you only have one item on your order. Please e-mail matthew@frenchclick.com and customerservice@frenchclick.com with your order number as the subject and we'll refund the order or get the correct item sent out to you.

Posted 4 years ago

“I wanted to make an order but you don’t deliver in Northern Ireland….”

Helpful Report

Posted 4 years ago

“Delivery was over an hour late, I received 3 packs of brioches that expire on the same day of delivery, tried contacting customer service but no answer despite over 100 calls. I am beyond upset.”

Helpful Report

Posted 4 years ago

Very sorry about this. The phone should be answered Monday to Friday 0900-1730. We'll be able to get these refunded or replaced for you and will contact you back directly.

Posted 4 years ago

“Unfortunately I was unable to buy anything since your website did not seem to work. I tried and tried but to no avail and was extremely disappointed as I wanted to buy the goods as a present for a friend’s 70th birthday. I even asked a family member to sort it out with no success”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail matthew@frenchclick.com with the details of the problem and we'll investigate.

Posted 4 years ago

“Very poor service, will not recommend. Still waiting for the refund on the missing product.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject or call us with the details of what was missing. We should be able to quickly confirm and refund it.

Posted 4 years ago

“Ordered for the first time. 1 item was charged for and not delivered. I contacted Frenchclick via email and phone and only got automated messages indicating that they were too busy to answer queries. Terrible service and of course no refund for the item either”

Helpful Report

Posted 4 years ago

“One item didn’t arrive and I haven’t been refunded, the chocolate Easter egg was broken on arrival and I ordered 4 small tins which were substituted for one large tin (if this had been communicated to me I would have cancelled the item). I emailed customer services with photos over a week ago and I have had no response.”

Helpful Report

Posted 4 years ago

Very sorry about this, e-mails should be replied to within 24 business hours always. Please e-mail customerservice@frenchclick and matthew@frenchclick.com and we'll be able to get the items refunded or resent for you.

Posted 4 years ago

“This is my second review- I placed another order after my key item was missing but I guess there was no point in doing that as my order SO-323273 was supposed to be delivered on 30th in morning but never arrived and am unable to call FC as it says voicemail full. I even reached out on social media but no responses either. But of course my card has been charged. Im appalled. I would like an immediate update me on the whereabouts of my order or get full refund and discount.”

Helpful Report

Posted 4 years ago

Very sorry about this. We are investigating as the order was on the route and should have been delivered.

Posted 4 years ago

“I tried to order some products but was unable to for several weeks as there were no delivery slots. Eventually I was able to complete my order but when it arrived one of the items was not what I had ordered. I sent an email informing the company of this but have received no reply. This is a shame as I am a food writer writing for the biggest food and drink website in the U.K. and had planned to feature the company.”

Helpful Report

Posted 4 years ago

Very sorry about this, please let us know which e-mail you sent to. If you e-mail customerservice@frenchclick.com with your order number as the subject, you should always get a reply within 24 business hours. You can also e-mail matthew@frenchclick.com if still not dealt with. We'll be able to refund or resend the correct item for you.

Posted 4 years ago

“I ordered two cheese fondue kits for my partners 50th birthday. They arrived in very poor packaging which had burst all over the items and covered them in a foul gel. The cardboard was soggy and could not be given as a gift. The packaging was not adequate for a chilled item that needed to be refrigerated. No clear instructions on whether the item should be refrigerated online and that it would arrive spoiled. Waste of money. The fondue had to go in the bin. Disappointed. Please AVOID.”

Helpful Report

Posted 4 years ago

Very sorry to hear this, sounds like the packaging on this order was poor. The sorba freeze can be damp which can effect the packaging of items with cardboard outer packaging. The items should however remain fresh. Could you send photos to customerservice@frenchclick.com please and we'll be able to resend the order or offer a full refund.

Posted 4 years ago

“Still awaiting delivery for order placed 2 week ago”

Helpful Report

Posted 4 years ago

Very sorry about this. It seems we have a stock problem with one of the items you ordered. The Macarons I think. We will investigate and get it shipped ASAP.

Posted 4 years ago

“They are slow and expensive and when my order eventually arrived it was wrong. They were completely indifferent and did not offer to send the correct item merely refunding its cost (with nothing for the high delivery charge). I will not be using them again.”

Helpful Report

Posted 4 years ago

“Having placed an order with French Click, I received an email from them stating that it had been fulfilled and was with the courier DPD for delivery 2 days later. It wasn't and the link to DPD indicated that they had not taken delivery of the parcel. I rang French Click's customer helpline five times but they never answered despite leaving messages on the answer phone each time. I also filled their online contact form twice but never received a response. Eventually, three weeks later my order was delivered without any explanation for the delay.”

Helpful Report

Posted 4 years ago

Very sorry about this. We're investigating what happened here as any order delay should be clearly communicated.

Posted 4 years ago

“Goods not received, order cancelled weeks afterwards without comms. Overall a really poor experience”

Helpful Report

Posted 4 years ago

Very sorry about this. The order was originally in December and there was a stock problem with the item. We were then going to resend it when you contacted us. It seems to have been refunded for no apparent reason. We are investigating why this happened as it's a mistake.

Posted 4 years ago

“My delivery from French Click arrived several days late (despite having booked a specific delivery slot) - and no one from the company got in touch with me at any point to let me know what was going on. When the delivery randomly arrived, there were items missing - which I was not informed about and had been charged for. I received a refund after contacting their customer service but all in all, not a good customer experience and I would unfortunately not recommend.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. It seems the driver ran out of time in the PM slot on the original delivery. You should have been contacted to sort out a re-delivery as soon as this occurred. It seems this was not done and can only apologise for that.

Posted 4 years ago

“Not sure you want a review from me - order was short and it took ages to complete the simple task of refunding my card I understand there are problems of Covid and Brexit bits not rocket science”

Helpful Report

Posted 4 years ago

“Bonsoir, Il est impossible de vous joindre par téléphone. J’ai reçu il y a 2 jours 2 volailles de Bresse avec une date d’expiration au 12/02 Ce n’est pas acceptable car je n’ai pas pu cuire les volailles de Bresse car elles sentait Pouvez vous me contacter demain Merci d’avance.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. We have been in contact directly to arrange a re delivery or refund. Please just let us know the order number so we can investigate what has happened and sort it.

Posted 4 years ago

“Sorry about this review. I was asked to write a review as ‘I had recently made a purchase’ . My one star refers only to the fact I could not make a purchase. I had filled my cart etc etc and come to payment. Despite living in an appropriate London postcode the system kept trying to charge me the full postal delivery charge. I telephoned a few times without getting a response and left a message asking for a call back but was never called. A shame , there are great things in the site and I wanted to support them.”

Helpful Report

Posted 4 years ago

Hi Sorry to hear this. We're just extremely busy due to the covid crisis and only take orders at specific times. You can find out when here: https://www.frenchclick.co.uk/p-8117-covid-19-ordering-information.aspx Thanks

Posted 4 years ago

“A huge disappointment. I ordered £30 worth of goods and after 14 days, I only received goods worth £7 with two key items missing... NO REMINDER on unavailable items before order dispatched. This is really funny because the goods cost £7 and the shipping costs £6.5... Do you think customers will still place the order if they know there are only £7 worth of goods available with £6.5 shipping?”

Helpful Report

Posted 4 years ago

Very sorry about this, it's a mistake. Your order should not be shipped with this many missing items. You should have been contacted. We can ship items of the same value removed free of charge to make up for this mistake. If you can't reply directly to this message please e-mail directly at matthew@frenchclick.com and we'll sort it for you.

Posted 4 years ago

French Click is rated 4.6 based on 10,343 reviews