French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,621 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,621 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to get in contact with use but no answer fir 7 day I called nothing”

Helpful Report

Posted 4 years ago

Very sorry about this. It looks from your e-mail like we have a collection order from your that needs to be picked up.

Posted 4 years ago

“Still waiting on my delivery I've ordered over two weeks back”

Helpful Report

Posted 4 years ago

Hi Very sorry to hear this, we can see you had an order SO-341660 but someone contacted us to void it. We're just investigating exactly how it was voided. Because it was voided you should have never been charged for it. If you still want it, please re-order, email the order number to matthew@frenchclick.com and we'll refund the delivery charge. Kind regards, Matt French Click

Posted 4 years ago

“Ordered a large amount, followed the process online with deliveries. All went well until only 1/4 arrived. After asking, i was told that I had selected the wrong shipping. Why this was not raised during the ordering process!! Reactive, not proactive not customer focused sadly. Unless you raise this, clearly nothing would have been done. Felt flicked off!”

Helpful Report

Posted 4 years ago

Very sorry about this. We can only send 30kg of water per order outside of London. We are working on getting it so you won't be able to order more than this amount in the first place online.

Posted 4 years ago

“obsolete website, half the products not delivered due to unavailability.. not sure i’ll ever try again”

Helpful Report

Posted 4 years ago

Very sorry about this. If you want to order again we'll be able to remove any delivery charge as quite a bit was taken off your order. Sometimes we have temporary stock shortages of items due to stock errors or supplier issues. Please e-mail customerservice@frenchclick.com or matthew@frenchclick.com to arrange that if you want.

Posted 4 years ago

“Still not received my order. Order placed on 6/8/21, all items ordered were in stock. No emails to say when or if has been dispatched. Will not buy from French Click again. Very disappointed customer.”

Helpful Report

Posted 4 years ago

“I would love to be able to write a review, however my order is yet to turn up, nearly a week after it was due to be delivered! When you place an order to be delivered on a certain day, then you stay in all day to receive that order and it doesn’t turn up, it’s very frustrating! I have contacted both Parcel Force and French Click themselves and as yet, my issue goes unresolved! So I’m afraid my review is a bad one.”

Helpful Report

Posted 4 years ago

Very sorry about this. I can see this order has not been scanned on collection. So we either need to refund it or get it shipped next week for you. Please contact customerservice@frenchclick.com with your order number as the subject and we'll sort it.

Posted 4 years ago

“No parcel arrived and money debited from account. Tried to phone and left message no luck. Emailed, one generic response and no reply to further one. I have ordered from this company before with success so not at all happy this time.”

Helpful Report

Posted 4 years ago

Very sorry about this. The item you ordered is no longer available so we need to either swap it for a different one or refund the full order. The phone should be answered Monday to Friday 0900-1730 and e-mails replied to within 24 business hours.

Posted 4 years ago

“Our order still hasn't arrived and was promised last night! No word either Terrible”

Helpful Report

Posted 4 years ago

Very sorry for the delay. I can see the order has been put in for tomorrow. We have been waiting for more stock of the Bresse and will be in touch ASAP to confirm a delivery date.

Posted 4 years ago

“dissatisfied I wanted a delivery to guernsey checked you deliver to guernsey it said yes I carefully selected items much pondering as great choices, selected delivery date still impressed paid for my order, all good received order confirmation still impressed and then a few days later “we have refunded you as we cannot deliver to Guernsey” And that’s why only 1 star”

Helpful Report

Posted 4 years ago

“Delivery arrived , snack boxes torn, brioche squashed Madeleines squashed.. Poorly packaged. Have tried to phone but number does not exist. Have emailed for a refund but no reply”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject. We'll be able to refund or redeliver the items. You should get a reply within 24 business hours and the phone is 0900-1730 Monday to Friday 02077371024.

Posted 4 years ago

“10 items ordered and paid for but only 9 delivered. no refund yet - not very good!”

Helpful Report

Posted 4 years ago

“Ordering was simple enough but parcel arrived with smashed jars inside and vinegar leaking out. Hazardous to dispose of broken glass. DPD (delivery service) blamed FrenchClick and basically said it wasn't their problem because FrenchClick had packed parcel incorrectly. I would like to hear FrenchClick's response.”

Helpful Report

Posted 4 years ago

“1st: Failed to deliver the café I ordered and sent 2 terrines I hadn't ordered instead of terrine I had ordered. 2nd: In order to resolve the problem sent a café but not the one I ordered and failed to send the terrines I ordered. So.. Charged for café I didn't order and charged for 2 terrine I didn't order. Only ONE item I ordered was dilivered. So... a 25% success rate.... Used to be a great shop... Apparently no longer.”

Helpful Report

Posted 4 years ago

Very sorry about this. We'll be able to refund the incorrect items or redeliver them. Please e-mail customerservice@frenchclick.com and matthew@frenchclick.com with the details of the mistakes.

Posted 4 years ago

“I received a replacement item which is not the same brand I bought. This is very disappointing.”

Helpful Report

Posted 4 years ago

Very sorry about this, it shouldn't happen. I can see you only have one item on your order. Please e-mail matthew@frenchclick.com and customerservice@frenchclick.com with your order number as the subject and we'll refund the order or get the correct item sent out to you.

Posted 4 years ago

“I wanted to make an order but you don’t deliver in Northern Ireland….”

Helpful Report

Posted 4 years ago

“Delivery was over an hour late, I received 3 packs of brioches that expire on the same day of delivery, tried contacting customer service but no answer despite over 100 calls. I am beyond upset.”

Helpful Report

Posted 4 years ago

Very sorry about this. The phone should be answered Monday to Friday 0900-1730. We'll be able to get these refunded or replaced for you and will contact you back directly.

Posted 4 years ago

“Unfortunately I was unable to buy anything since your website did not seem to work. I tried and tried but to no avail and was extremely disappointed as I wanted to buy the goods as a present for a friend’s 70th birthday. I even asked a family member to sort it out with no success”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail matthew@frenchclick.com with the details of the problem and we'll investigate.

Posted 4 years ago

“Very poor service, will not recommend. Still waiting for the refund on the missing product.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject or call us with the details of what was missing. We should be able to quickly confirm and refund it.

Posted 4 years ago

“Ordered for the first time. 1 item was charged for and not delivered. I contacted Frenchclick via email and phone and only got automated messages indicating that they were too busy to answer queries. Terrible service and of course no refund for the item either”

Helpful Report

Posted 4 years ago

“One item didn’t arrive and I haven’t been refunded, the chocolate Easter egg was broken on arrival and I ordered 4 small tins which were substituted for one large tin (if this had been communicated to me I would have cancelled the item). I emailed customer services with photos over a week ago and I have had no response.”

Helpful Report

Posted 4 years ago

Very sorry about this, e-mails should be replied to within 24 business hours always. Please e-mail customerservice@frenchclick and matthew@frenchclick.com and we'll be able to get the items refunded or resent for you.

Posted 4 years ago

French Click is rated 4.6 based on 10,621 reviews