French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,788 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,788 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel shows as delivered but has not been received. It certainly has not been signed by me or my partner. It looks like it was delivered at the wrong address, 2 Moat Drive rather than 6 Moat Drive.”

Helpful Report

Posted 7 months ago

Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject so we can investigate where it's been delivered.

Posted 7 months ago

“De ce qui est la livraison, c'est dans les temps. Cependant pour collecter la commande PERSONNE NE REPOND AU TELEPHONE, donc pas de service client. Et pas de possibilité d'aller chercher ses achats. Honteux!!!”

Helpful Report

Posted 8 months ago

Very sorry about this. We do have several staff on holiday at the moment which is making getting all phone calls difficult, however, e-mails are being answered within 24 hours or much quicker.

Posted 8 months ago

“Did not receive my order, emailed the company and they did nothing to get the money back or send the order again. WOULD NOT RECOMMEND!!!”

Helpful Report

Posted 10 months ago

“Ordered but not in stock. Still waiting. Odd therefore to request a review. Might be better to wait until I have received something to review.”

Helpful Report

Posted 10 months ago

“it isn't in stock for months - then it is; but it really isn't - then it really is - then you want to charge $65 shipping on a small light weight order. what king of review do you think you should get?!!!!! or do you even know i still live in the USA? David Creighton”

Helpful Report

Posted 1 year ago

“Received the box fast but not the items I had ordered. They unavailable on the phone and don’t answer their tickets either.”

Helpful Report

Posted 1 year ago

“What a con! On the basis of on line offers I selected French Click over my existing supplier. Waiting until the day before the intended delivery I was contacted and advised my order exceeded the weight limit for delivery. The resultant change in amount supplied and the carriage due made my choice far more costly than their competitors. By waiting until impending delivery to advise what they would have been aware of from the outset (the weight) made continuing with an expensive revised order the only option to receive continuity of Hepar Water as required on medical advice.”

Helpful Report

Posted 1 year ago

“I ordered from the United States and they substituted what I ordered. It cost me a lot and they sent me an item I could have bought here and wouldn’t have had to spend 54 pound for shipping. I was told they didn’t substitute international item, but no one has gotten back with me. Very disappointed total spent for nothing I wanted 117.00 pounds.”

Helpful Report

Posted 1 year ago

Very sorry about this. You shouldn't have been sent a different brand without us checking if it was ok first. Customer service should be in touch to try and resolve the problem.

Posted 1 year ago

“Hasn't arrived!”

Helpful Report

Posted 1 year ago

“We ordered cheese and it took several days/more than two weeks to arrive and then the order was incomplete. I had to initiate contact to find out the status. When it finally arrived it was incomplete.”

Helpful Report

Posted 1 year ago

“Really late, I had to cancel my order.”

Helpful Report

Posted 1 year ago

“I am still waiting to receive my order !!! No news, no tracking info..........NADA !!! This is a scam...........over more than one month !!!”

Helpful Report

Posted 1 year ago

“Have yet to receive my order! Despite my instruction to leave on doorstep driver went away before Christmas . Won’t bother to use your company again!”

Helpful Report

Posted 1 year ago

“This is not the 1st time I have had a delivery issue with French Click. The latest one is I am still waiting for my delivery that was due on 17 December, ordered and booked the delivery ahead and with plenty of time left before Christmas. French Click are blaming it on Parcel Force saying their orders were not collected as planned. Parcel Force says the order was returned to their depot. Now it’s out again for delivery apparently, still waiting… When you email French Click you get a “sorry, it will be delivered today”. 5 days on and still waiting. Of course there are fresh products in the order which will therefore need to be binned on arrival as they have been out on the road for several days, and I am pretty sure I will get no apologies and no refund from French Click. Avoid at all costs.”

Helpful Report

Posted 1 year ago

Very sorry about this. If anything doesn't arrive in good condition we'll refund it or offer a replacement if there's time to send it out. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll sort that. There have been more delivery issues than usual this year due to strikes and then very bad weather for a couple of weeks.

Posted 1 year ago

“Sent me the wrong foie gras half the price of the one I paid for. Emailed them, called many times and no one is answering the phone. Last time I buy from you. Disgusting service being given how much we paid.”

Helpful Report

Posted 1 year ago

“neen echt geen aanrader !!! geen update over levereing, zeggen 3 tot 6 dagen leveringstijd......................na 15 dagen nog geen nieuws !!! nochthans rekenen ze wel genoeg leveringskosten aan !!! KOMT MIJN LEVERING NOG ???? niemand die het weet !!! ECHT NIET OK !!!”

Helpful Report

Posted 1 year ago

Very sorry about this. Please e-mail customerservice@frenchclick.com with your order number as the subject. There have been some delays to international orders but they are going out. Customer service should be able to provide a tracking number.

Posted 1 year ago

“I have ordered a few items for Christmas to arrive. I received a confirmation email about delivery. Yet a few days after it should have arrived, I received an email saying that some of the products are not available! Waste of time.”

Helpful Report

Posted 1 year ago

“Missing items delayed delivery and despite the consumption date I found a baby food item with mold inside 😱 dubious conservation brief To flee………..”

Helpful Report

Posted 1 year ago

“Very poor customer service. When my order arrived (in my order I had two packs of the same sweets) one was fine, the other looked like it had been kicked around the floor as it was very crumpled and split open, with a very faded sell-by date!! I emailed customer serv. who replied "Unfortunetey, we cannot redeliver a single pack of sweets"! As you can see they can't even spell! They did tell me I could keep the rubbish pack!!!! But more importantly, why could they not have sent me another pack, I replied again explaining that they were a gift for two boys so I would not be able to use the other bag, so could please just pop a bag in the post as this was not my mistake. They have not even bothered to reply. Not at all happy that they feel they can just put any old rubbish in with an order and hope you don't notice.”

Helpful Report

Posted 1 year ago

Very sorry about this. Normally a re delivery should be offered, we'll investigate this as it seems customer service just refunded it.

Posted 1 year ago

“The day before my delivery I went on the website to check the status of my order, I realised some items add been removed. I called and was told they didn’t have the items. I wanted to cancel the order as not all my items were going to be delivered, was told I couldn’t cancel! I had to cancel 48h before delivery! I asked why they didn’t let me know before, I was told they didn’t know! As they wouldn’t let me cancel the order, they promised my missing items would be delivered at some point when available. Then later on I received an email saying the redelivery was cancelled. Overall they were quite happy to take my money, but had no interest on fulfilling my order. Will not use again!”

Helpful Report

Posted 1 year ago

Very sorry about this. We don't take card payments until we actually ship orders out. We're investigating what was missing and what's happened there. If the order was shipped already you can refuse it, will be returned and we'll offer a full refund. We can also ship missing items later or offer free delivery on your next order if you want to re-order them.

Posted 1 year ago

French Click is rated 4.7 based on 9,788 reviews